Customer Reviews for Abbeys Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Abbeys Mini Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Anton H.
Rating:

The area that you pick up and return was extremely tight. I was driving a Tundra and have backed semi trailers into tight places over my career, but this would be extremely challenging for somebody that was not experienced.

Ydamith P.
Rating:

Customer did not leave a comment.

DAVID G.
Rating:

The person who came out was angry and Irritated. His sign said open but he yelled at me and my son saying he was closed. It was 5:11 so we figured he might still be open since the sign said open till 5.

Michael M.
Rating:

Customer did not leave a comment.

Mary L.
Rating:

I picked up at 1/2 tank. Put gas in to 1/2 tank mark about 2 miles from location. It read barely under 1/2 tank at location and I was charged another 17 dollars. Seemed inappropriate to me. Overall felt like I was fleeced a bit. Advertising makes it seem much more affordable than it ends up being.

Michael J.
Rating:

Zero issues, all went as planned

JOSEPH T.
Rating:

The space was small and utilitarian. When I entered it wasn't obvious if someone was there (he was attending to some task deeper in the building). I waited for about 3 minutes and he came out. Then he was very helpful. We walked through the truck with me and made sure everything was in order.

Dawn M.
Rating:

I was quoted $19.99 and was ultimately charged $150. Not happy!

John G.
Rating:

Very good in general.

Robert J.
Rating:

Very friendly, wore mask and sanitized surfaces as he checked out the vehicle. Fast and efficent.

DEANN H.
Rating:

Well I was sent to 5 different places to pick up a truck that I was to pick up at 11:30 am I didn't get the truck until 4:30 and it was not even the size truck that I reserved online if I can avoid uhaul in the future I will! Very dissatisfied customer!

EDWARD P.
Rating:

I made a reservation for a truck to move from Bellingham Wa to West Seattle Wa. I was told I could have the truck on a Sunday morning in Bellingham Instead I received a message on Saturday afternoon that my truck was in Burlington and I should call them. The next problem was Burlington did not actually have a truck for me but hoped one would be returned by 9:00 on Sunday. I called Sunday to see if my truck was returned and was told that a mysterious somebody had taken my name off the board. Corey said he would try to figure it out After that I received a message confirming my reservation for the same date but in the following month. I called Corey back and he said sorry wrong date on message your truck is here. Moving is stressful enough without this type of baloney I lost time , money for extra gas to drive truck to the city I reserved it in and any use for your services ever again

Elda B.
Rating:

Truck was great however I ordered a dolly with my truck and there wasn't one in it. I was still charged.

Jasmine V.
Rating:

Customer did not leave a comment.

Zachary S.
Rating:

I paid for my trailer online and when I had gotten there to pick it up I was informed that it had been canceled by them. I had to pay almost $600 out of pocket and was assured I would have my other $600 refund right back in my account, as I needed it for my trip. Here I am 6 business days later and no refund. I've been on and off the phone with uhaul and my bank only to finally discover that the kid (won't mention his name) at Abbeys never canceled my order properly and it has been sitting unfinished for a week and therefore ZERO refund. Now I'm doing all of the legwork to get ahold of a Manager who can process this refund and wait for it....wait ANOTHER WEEK FOR MY MONEY!!! I am VERY displeased with Abbeys and Uhaul as a whole for their irresponsible actions in getting this problem resolved.

Jerry V.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Marcel L.
Rating:

Customer did not leave a comment.

Kevin H.
Rating:

Easy to pick up Remote pick up Downloaded app ...needed smartphones And got a key

Mark P.
Rating:

Customer did not leave a comment.

Deborah P.
Rating:

The fella who worked here quickly checked out the truck I returned and I was on my way .

Sydney K.
Rating:

Customer did not leave a comment.

James K.
Rating:

Customer did not leave a comment.

Richard V.
Rating:

I would recommend a friend to go to a larger, more complete uhaul facility.

Gary R.
Rating:

VERY SMALL location. Narrow alleyway/driveway to get into. Large wooden fence and location tough spot for backing in. Glad I had a short box pickup. Probably would not have fit with long box backing in a 6x12.

Dusten A.
Rating:

You changed my reservation location and the trailer reservation on me with no notice. I'll never use uhaul again.

William M.
Rating:

I broke one of my ribs on the utility trailer while using. It was raining and I stepped on one of the foot side steps...there was no grating or anti-slip material...I slipped while working in the rain and the full weight of my body while extended fell right onto one of the metal guard rails. Thankfully only 1 rib broke. I'm in pretty intense pain and trying to consider my next step. I would strongly encourage anti-slip material on the side steps of these trailers to prevent possible injuries such as these.

Ernest R.
Rating:

Everything was good nothing I seen to improve on!

Darrell L.
Rating:

Customer did not leave a comment.

Gregory R.
Rating:

Great customer service and clean products. Will definitely use this UHaul business location again!

Frank R.
Rating:

Customer did not leave a comment.

Susan W.
Rating:

Very easy to pick up the truck. Staff was helpful and friendly!

Blake L.
Rating:

Everything went well and the local agent was very helpful. This is definitely a place I would use again.

roxanne P.
Rating:

was not happy having to pick up the trailer at a separate ;location.

Christopher H.
Rating:

A small location with excellent customer service.

Melinda H.
Rating:

Manager was genial, helpful, and skilled.

Michelle W.
Rating:

Customer did not leave a comment.

Devin M.
Rating:

Customer did not leave a comment.

Kari T.
Rating:

Customer did not leave a comment.

Matthew M.
Rating:

Awesome

Richard C.
Rating:

I discovered a tire on the auto trailer worn to the cord. The tire was change but our trip was delayed over 2 hours. Otherwise, the service provided was good.

Tere M.
Rating:

Customer did not leave a comment.

Jeffrey H.
Rating:

Applying none skid to car transport front rails as this a working area And when it's raining they are slippery and you will slip and get hurt. Have doctor's note and not able to go to work due to slipping off !the front of said car transport while loading car to be transported.also you need to put winches on car transport. These two things would make a big difference..so excellent location services but your car transport could be safer and able to pull a vehicle up on it's deck if it's not running. That would add to my customer satisfaction tremendously so make it happen it's the right things to do . And I m sure it has been suggested by employees you should listen to them as they listen to us and without us there is no you correct ??????

Paul W.
Rating:

Cory represents your company well. It was a pleasure to do business with him again. highly recommended!

Thomas G.
Rating:

Service was great and very helpful. Good employees make the company.

Lynda S.
Rating:

Customer did not leave a comment.

Mark E.
Rating:

Customer did not leave a comment.

Allan S.
Rating:

Customer did not leave a comment.

Tamara S.
Rating:

Customer did not leave a comment.

kendall H.
Rating:

Customer did not leave a comment.

Marni D.
Rating:

Corey went above and beyond to get the trailer hooked up for us. The lights would not work and he was able to figure out why and get it working for us. I would highly recommend this location.

Paige O.
Rating:

Customer did not leave a comment.

Terry M.
Rating:

Customer did not leave a comment.

Ingo G.
Rating:

Pleasant and knowledgeable agent.

Steven J.
Rating:

The site is small and difficult to get into. You have to cross Hywy. 20 on a blind curve and the traffic can be heavy in the evenings when returning the equipment.

Raymond R.
Rating:

Efficient, knowledgable, helpful, and pleasant. My new go-to place for U-haul rentals.

David H.
Rating:

Customer did not leave a comment.

NIGEL H.
Rating:

Customer did not leave a comment.

christine A.
Rating:

Customer did not leave a comment.

Steven J.
Rating:

Relocate

mo G.
Rating:

Customer did not leave a comment.

Charles H.
Rating:

Nothing.

henry M.
Rating:

The agent didn't show on time. I came in to pick up @ 9am which is the earliest they open. Should of preferred a 8am pick up. Because of the employees mishap I was not able to pick up delivery on a table that I wanted.

Dennis B.
Rating:

My only negative is uhauls insistence on an exact time to pick up because in my case I did not know what time I would exactly need the trailer until I heard from the business from which I was going to pick up equipment.

PETER M.
Rating:

Try billing the customer's account the same amount as the rental location. U-Haul ignored his billing and billed me $20 more. I'm still waiting for U-Haul to straighten this out.

Larry B.
Rating:

Customer did not leave a comment.

Brigid G.
Rating:

Customer did not leave a comment.

Carl B.
Rating:

Have all vehicles come and leave with full tank. It's annoying having to guess how much fuel you need to add.

BRUCE L.
Rating:

Customer did not leave a comment.

Cynthia Q.
Rating:

Customer did not leave a comment.

Sabarina M.
Rating:

The guy at this location was absolutely wonderful, quick and friendly!

Rebecca S.
Rating:

Customer did not leave a comment.

kevin D.
Rating:

Customer did not leave a comment.

Johnny R.
Rating:

It was not the location instead it was the fact that I got ran all over Island County for a trailer and there was three in less than a 1/4 mile and another four within 10 mile. I asked for Freeland location instead I was sent to Anacortes and then to Burlington. I live in Oak Harbor, I know that was a lot of unnecessary miles and time wasted. (Some sort of compensation wouldn't hurt).

Tim M.
Rating:

This location closes early on Saturday and is closed Sunday and Monday. The after hours return procedures are not clearly stated and the there is limited space to maneuver a truck to park it appropriately.

alisa A.
Rating:

Great customer service, easy process, clean truck

Melanie P.
Rating:

App was difficult to use. Had to restart the pickup and return process several times.

Jon A.
Rating:

Customer did not leave a comment.

Ruth D.
Rating:

Customer did not leave a comment.

Brian K.
Rating:

Customer did not leave a comment.

Steve M.
Rating:

Agent extremely friendly and helpful. Would definitely use again.

JR R. | Overall Experience |
Rating:

If I ever need to close again I will make sure to come back and I will recommend you guys you guys were nothing but awesome 😊

Kevin A.
Rating:

Customer did not leave a comment.

Howard G.
Rating:

A tilt bed car hauler would have been a lot easier to load a low to the road sports car. I had to get creative.

francen B.
Rating:

Customer did not leave a comment.

Jeannie W.
Rating:

Customer did not leave a comment.

RON F.
Rating:

Representative was very good

Robert M.
Rating:

Good for hours open & customer service.

Kevin K.
Rating:

Don't call your requests online as reservations, they should be correctly called preferences as two of your traffic agents so clearly stated, you never get the time you want, just the day. This puts those of us on time schedules in great trouble. Frank, you need to get a better handle on your areas traffic patterns. I had to be my own advocate to find a truck to meet my schedule. Thankfully, the help and service I got from Abbeys made the move better.

Robert B.
Rating:

Customer did not leave a comment.

Brian O.
Rating:

Very attentive and prompt service

Arlene E.
Rating:

Customer did not leave a comment.

michelle W.
Rating:

Nothing to improve. The service was excellent and the truck ran great! I was so afraid of taking it over six mountain passes but it ran like a champ and had great radio reception which really helped pass the time!

STACEY S. | Overall Experience |
Rating:

Loved everything about this place...after hours access, security, use of carts that easily fit into the elevators, dry & warm inside, and even the price was very reasonable. I'll definitely come back.

Chris J.
Rating:

Customer did not leave a comment.

James F.
Rating:

Customer did not leave a comment.

mike G.
Rating:

Customer did not leave a comment.

dino Z.
Rating:

Make the address # more visible.

Robert K.
Rating:

Customer did not leave a comment.

Keira V.
Rating:

Service was great. Thank you

richard G.
Rating:

The person on duty when I picked up the trailer was friendly, professional, and thorough.

Alicia S.
Rating:

I think the price Uhaul charges per mile is too high. Other then that it's fine

No reviews have been submitted for this location.

Back
To Top