Customer Reviews for Abbott Trinity Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Lots of rental options. Nice young man helped me.

Rating:

1.0

DO NOT USE THIS LOCATION. The truck came with zero equipment that we had added ahead of time. Took an extra hour calling different locations just looking for 1 dolly. Thankfully found one or else we would have been completely screwed. Customer service and the other location we got the dolly from were amazing. But the location we rented the truck from set us up for failure on moving day.

Rating:

2.0

Blankets not left in vehicle, staff left for weekend.

Rating:

1.0

my u-haul was in horrible quality. not even an hour into my 13 hour drive the tire rod broke. i almost wrecked on the interstate and could’ve been seriously injured. still upset with this company

Rating:

5.0

Very pleased with the process and will use U HAUL again.

Rating:

3.0

Make sure that all the into regarding the actual cost of the rental are displayed properly. Also, your associate told me I would get my deposit back in a day and I haven’t received it yet. I would say that my overall experience was poor. But I do t expect anything to change.

Rating:

1.0

was given a truck that had a flat tire; had to get roadside service was scheduled for a 6:30pm pickup but not told was set up with Truck Share, for which I had no knowledge of how to proceed (the rediculous 2-party verification requirement)

Rating:

5.0

Office staff was very nice and helpful.

Rating:

5.0

Excellent experience!

Rating:

3.0

I went after hiurs

Rating:

2.0

Truck had the check engine light on. None of the additional equipment I requested in advance was available. Entry and exit difficult.

Rating:

5.0

This is a great place to use when you need a moving truck. The staff is always great and always makes sure the customer is taken care of. I use this location for both my personal and business moves/transports. Thanks for the great service!

Rating:

5.0

The lady who helped me was very nice, professional and pleasant

Rating:

3.0

I loved the convenience of this location but the van was dirty when I received it. I ended up vacuuming it out and wiping down all of the windows myself.

Rating:

5.0

Mrs Tonya great and I will us this location next time again.

Rating:

3.0

Storage area of truck was filthy. Mud, straw, grass debris everywhere had to sweep before loading I have pictures.

Rating:

2.0

Ordered a small truck that was 19$ and got charged 29$

Rating:

5.0

I own a small business so I need a van for pop up markets. Tawnia is always professional and always makes it a quick and streamline process. You have earned my business. Thanks!

Rating:

5.0

Everything was great! I had a family emergency and was delayed and they were very understanding and worked very well with me!

Rating:

5.0

That truck smelled so bad like animals I left the windows open entire time we had it. It sent my allergies off badly. Was hair clips and animal hair all over. No way that was even attempted to be cleaned.

Rating:

5.0

nothing that I can think of the experience was positive and all ways!!

Rating:

4.0

Office was not open and was not able to get Van I booked. Box truck was option. So I took it. Circumstances made this not so great. But it was 20 degrees and a foot of snow so can’t hold office to much fault for absence. Just not a good situation. But grateful there was option.

Rating:

5.0

I rented a van from this location to transport my things to a pop up market I was involved in over the weekend of 12-8. I reserved a sprinter van but when I arrived to pick up the van, they did not have a sprinter but regular size van. I was disappointed as that is what reservations are for right? Anyway, the U Haul rep Tawnia Sowell was absolutely the best in helping me with this issue. WE went ahead and secured the van (which by the way ended up working the best). Tawnia called me the next day to let me know a sprinter was now there and she would swap if I wanted. I was already loaded up so I went with the van but I was very appreciative of her taking the time trying to right the mess up on the reservation that wasn't her fault. You do need to check your reservation system as that should not happen! Tawnia was professional and did discount the rental due to the system mix up. I own a small business and that is how I treat my customers and as a result, I will do business again with Tawnia and U Haul. Thanks Tawnia and keep up the great work!

Rating:

5.0

I had a great experience! Uhaul unfortunately had not delivered some furniture packing blankets for my move, but the representative was kind enough to offer me some of her own and took the cost of the blankets off my bill. It was great customer service and I would totally recommend to a friend!

Rating:

5.0

Everything was great, the lady was really nice, I enjoyed my visit thanks.

Rating:

5.0

Really nice staff and answered all my questions.

Rating:

3.0

It was small and hard to find. The office was inside another business and hard to locate. The person who processed the return was pleasant and courteous ..

Rating:

2.0

It’s very disappointing when I book equipment and then I am told at pickup that they don’t have it. I depended on that equipment. Uhaul is advanced enough to track items like dollys and tell customers ahead of time if an item is not available. I would have picked a different location if I knew that one would not have the equipment I needed or I would have made other plans. It made my move much more difficult and rushed when I didn’t have the equipment I was expecting.

Rating:

3.0

A heads up on picking up the trucks without a service person.

Rating:

1.0

The lady working was great, but the computer system sucked. I tried renting online the night before and before I went to the location and couldn’t get past the insurance part. While T the location the lady worked for almost an hour and couldn’t get the site to work. Meanwhile I was trying on my phone and finally got it to work. It took an hour for me to get the rental.

Rating:

5.0

Staff on site were friendly and professional. Great experience overall!

Rating:

5.0

Friendly nice

Rating:

1.0

App did not work when went to pick & the clerk, albeit friendly, knew little about how to troubleshoot the issue which delayed the entire process by an hour. Was also charged for the CDW which I opted out for online & in person. Never renting a vehicle from U-Haul with this process ever again. Nightmare.

Rating:

5.0

the key lock was crazy hard to open

Rating:

5.0

Clean vehicle more throughly. There was trash and dirt from previous user.

Rating:

4.0

Truck leaked rain in

Rating:

5.0

Customer service was great.