Customer Reviews for ABC Mini Storage
(U-Haul Neighborhood Dealer)

145 reviews

1131 NE D St   Grants Pass, OR 97526

(541) 787-4213

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 787-4213

1131 NE D St
Grants Pass, OR 97526

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very pleasant and efficient to work with. I would definitely rent here again!

PEGGY L. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

sheri R. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Nothing! Great experience.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
3.0

truck had engine problems which nearly caused a freeway accident. Obvious lack of maintenance.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
2.0

Well everything was fine i guess just sort of pricey on the per mile cost.

John F. 
Rating:
5.0

Great customer service!! Easy checking in and checkout. Would recommend and will use again!

Suzana B. 
Rating:
5.0

Angela provided us with excellent friendly service. I couldn't ask for any improvements.

Steven D. 
Rating:
5.0

The equipment was well maintained, clean, and worked perfect. The proprietor was friendly, yet business like. It was a pleasant experience.

John L. 
Rating:
5.0

Angela was very friendly and helpful for our needs. I'd highly recommend her to anyone needing a truck to rent.

Steven D. 
Rating:
5.0

Actually everything was as it should be, no real negative comments I can think of.

Jim C. 
Rating:
5.0

I had a great experience, the staff at this particular place was excellent!!

pamela S. 
Rating:
5.0

Customer did not leave a comment.

Joan H. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Awesome and helpful

RONALD C. 
Rating:
5.0

The self check in APP did not work, was on third time around when location clerk asked if need help and did the check in from there. Would get most of way through and it would dump me back to beginning. That was frustrating..

GRAEME B. 
Rating:
5.0

Best customer service in Grants Pass! So nice and helpful! Very clean property and storage units.

ROIANE T.  |  Overall Experience 
Rating:
5.0

I highly recommend renting a Uhaul from ABC mini storage in Grants Pass! Extremely helpful! I've never driven a Uhaul and was nervous to get the 15 foot. She saw a drive a Tahoe and reassured me I would be fine. It was easy to drive, pick up and drop off! She is amazing with customers! If she doesn't have it, she'll find it!

Roiane T. 
Rating:
5.0

Customer did not leave a comment.

Marla B. 
Rating:
5.0

GREAT experience!! I had a unit there for almost 2 years! Angela was the best....professional, helpful, accesable!!! I highly recommend them!!!

ANITA B.  |  Overall Experience 
Rating:
5.0

Great doing business with them.

JOSEPH M.  |  Overall Experience 
Rating:
5.0

Everything was great. No improvement needed. Fast, friendly staff and clean working equipment. Couldn't ask for more.

Phil S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

Jacquelyn P. 
Rating:
5.0

Customer did not leave a comment.

Elijah L. 
Rating:
4.0

Customer did not leave a comment.

Micah L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The agent that help me wrap my truck and help check me in with absolutely wonderful she was so pleasant to work with and so easy answered all my questions and made all of my transitions so easy I will definitely recommend using your company again and tell all my friends to go to her location to rent future trucks thank you very much. Sincerely Michael Dillard

Michael D. 
Rating:
3.0

Check under the seats to see if debris and food were cleaned out or just pushed back out of sight. When I rolled down the windows at speed there was a bunch of crap lifted into the air. I was not happy, I was covered with filth. When I went to clean the vehicle before returning, I found French Fries and a Corndog stick behind the seats. The surfaces that were imediately visible were wiped clean and created a false sence. The rest of my three day rental left me unhappy knowing the vehicle wasn't clean.

Jim O. 
Rating:
5.0

No improvement needed. Angela is an excellent manager. Everything was so perfect and thank you Angela for making my experience a great one because of your efficiency.

Dorothy T. 
Rating:
5.0

The girl (Angela) working there was so very courteous and explained everything in detail. I highly recommend U-haul, that location and the young lady as well. It was a great experience all the way around. Thanks so much. Shirley Dunham

SHIRLEY D. 
Rating:
4.0

Customer did not leave a comment.

SHARON S. 
Rating:
5.0

Everything was ready with no wait for check out. Check in was also easy (performed on-line).

Matthew R. 
Rating:
5.0

Thank you for the help, I have used U-Haul services a lot over the years and this was easily the most smooth and best experience I've had.

Frederick V. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Jim I. 
Rating:
5.0

Great service, thank you!

Sandra G. 
Rating:
5.0

I certainly could not have asked for a better experience. The lady that helped me was so helpful. I give her a 10 star rating and U-Haul a 9 star rating. O will be using U-Haul in the future.

SANDRA C. 
Rating:
5.0

Angela Lansdowne was the agent who provided me with excellent service. She was polite and cheery with many good suggestions. The 15 foot u-Haul was almost brand new and performed beautifully. Next time I need a U-Haul vehicle I will go directly to her office. She is a true professional with a superb personality.

Lewis S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Never get rid of Angela! Amazing customer service!

Beverly H. 
Rating:
5.0

Angela was great to work with!

STAN J. 
Rating:
5.0

I won't go anywhere else. Great service, clean trucks. Angie and her daughter are a terrific team who give personal service. Thank you!

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA W. 
Rating:
4.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Great customer service, friendly, knowledgeable, helpful

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Love the people here! Thank you for going above and beyond to make me smile on my moving day :)

Kimberly P. 
Rating:
4.0

The young lady that assisted us was very friendly and seemed knowledgeable.

Wesley H. 
Rating:
5.0

Nothing.... this a great location! Angie and staff are awesome, always smiling, professional and friendly. This equipment is the cleanest we have ever rented. We will always use this location for future needs. Thank you, Jenine B

Jenine B. 
Rating:
5.0

Excellent service, efficient, helpful and very pleasant to do business with. Should I need storage or rental vehicle in the future I will certainly return to this location.

ted C. 
Rating:
4.0

I drove a pickup 26 miles. I incurred a gas charge of $6.00 (1.2 gal.) even though I added 2 gallons prior to returning vehicle. 3.2 gallons of gas for 26 miles = 8 miles/gallon. Won't be renting this truck again. By the way, how does someone possibly know that 1.2 gallons of gas are required by simply looking at the instrumentation?

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Kris K. 
Rating:
5.0

Had a good experience. Very helpful and friendly staff.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

jessica P. 
Rating:
5.0

Customer did not leave a comment.

Ricky F. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Damon N. 
Rating:
5.0

Personnel were friendly and helpful! Really enjoyed dealing with their professionalism. The van was clean and very nice. Thank you for an enjoyable experience. Will recommend to everyone!

laurel S. 
Rating:
5.0

Friendly and fast

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Staci W. 
Rating:
5.0

Not a thing. The whole trip was a success.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Angela is very customer oriented and pleasant to deal with

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Yvette R. 
Rating:
5.0

Angela is very helpful and wprks with the customer. Excel location

Kurt H. 
Rating:
5.0

Excellent service. Very accommodating. Was a pleasure to rent from this establishment.

Caleb D. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

No comment

cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Renee L. 
Rating:
5.0

Always great service with speed. Very clear instructions

russ W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

donae C. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Everything was done well enough.

Kayce S. 
Rating:
5.0

Customer did not leave a comment.

Montry S. 
Rating:
4.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

I have had many good experiences with u-haul in different locations. Angela Lansdowne was so efficient, friendly, and helpful that It was a pleasure to do business with her.

Morris A. 
Rating:
1.0

better customer service and rates.

Mark G. 
Rating:
5.0

Angela was awesome!

KIM K. 
Rating:
5.0

Customer did not leave a comment.

jeff R. 
Rating:
5.0

I cant think of a thing!

MICHELLE B. 
Rating:
4.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
4.0

Customer did not leave a comment.

Eugene Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Have always been satisfied with the way you are notified where to pick up your rental and adjustments made for ease of pickup at storage site for stored items.

RUTH R. 
Rating:
5.0

Customer did not leave a comment.

shelly H. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

The Van clearly says $19.99 a Day. We were charged $79.00 per day... Plus Mileage. From $20 to $150!! WOW!!!

DANIEL B. 
Rating:
5.0

The person who did our reservation was very nice, courteous and helpful. It's really that simple. And that goes for both the customer and the person behind the counter.

Tyrone L. 
Rating:
5.0

Earlier hours for pick-up

Betty M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
3.0

Overall what's done is done, if I could do it over again I probably would not. I would find another source to move. I rented a truck on Friday for 24 hours to be returned on Saturday by 330, I wasn't able to get it back in time so I I accepted the charge of 2995 for a Nother 24 hour. No big deal at this point my total bill should have been a few dollars give or take of 100. Well it turns out they don't do return vehicles on Sunday so I'm automatically now logged into a three day rental and slowly my rates which should have originally been around $100 is now up to $249 dollars. I ended up returning the U-Haul at the end of the day on my third day in because it was in the evening just by chance the local gas station unnamed in the area was closed but I didn't consider it to be a big deal because I was only about 3 gallons under where I should've been for returning the truck. Well it turns out that they were using a provided calculator that determines how much fuel the truck should have gotten to meet the requirements for return. There calculator tells them I need 13 gallons at 4:25 a gallon to bring it up to where it needs to be. On top of that, because it was a hair under a quarter tank which should not matter where the pin is on the gage, I also added an extra $30 fee because the pin was below a quarter tank. Does it really make a difference where the pin sits on the gauge? The point is if I am under the amount I should be at then charge me for that and that is it, why is there an extra charge just because it's under a certain mark on the gauge? Overall I'm grateful to be able to move my things when I needed to call though if I could do it again knowing what I know now I would not use you all again. A month ago my wife and I rented a U-Haul in Clearlake California and did a one-way three day rental to Medford Oregon, our grand total for that rental was $116 with free mileage provided and they let us use a appliance dolly for free we were in and out of there with our rental truck in five minutes no joke. I don't know if each location operates differently or if they follow a formula but I feel like I was taken to the cleaners on this current rental. I have nothing bad to say about the people operating they were fairly professional and kind, but I would not recommend renting a U-Haul to anyone I know either. On another note, our Clearlake rental saved us a bunch of money and were courteous to us so much so that they credited us $40 for returning the truck early because someone else needed that truck and for some reason which we still aren't aware of we also received on top of the 40, and extra $60 check so that's $100 in savings right there. It seems like they were giving us money back to make sure we were happy and we truly were. On this current rental I feel they were trying to give us any additional fees and charges that they could.

NATASSIA B. 
No reviews have been submitted for this location.

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