Customer Reviews for ABC Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ABC Mini Storage

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Jacquelyn P.
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Customer did not leave a comment.

Elijah L.
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Micah L.
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Michael B.
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Michael D.
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The agent that help me wrap my truck and help check me in with absolutely wonderful she was so pleasant to work with and so easy answered all my questions and made all of my transitions so easy I will definitely recommend using your company again and tell all my friends to go to her location to rent future trucks thank you very much. Sincerely Michael Dillard

Jim O.
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Check under the seats to see if debris and food were cleaned out or just pushed back out of sight. When I rolled down the windows at speed there was a bunch of crap lifted into the air. I was not happy, I was covered with filth. When I went to clean the vehicle before returning, I found French Fries and a Corndog stick behind the seats. The surfaces that were imediately visible were wiped clean and created a false sence. The rest of my three day rental left me unhappy knowing the vehicle wasn't clean.

Dorothy T.
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No improvement needed. Angela is an excellent manager. Everything was so perfect and thank you Angela for making my experience a great one because of your efficiency.

SHIRLEY D.
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The girl (Angela) working there was so very courteous and explained everything in detail. I highly recommend U-haul, that location and the young lady as well. It was a great experience all the way around. Thanks so much. Shirley Dunham

SHARON S.
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Customer did not leave a comment.

Matthew R.
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Everything was ready with no wait for check out. Check in was also easy (performed on-line).

Frederick V.
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Thank you for the help, I have used U-Haul services a lot over the years and this was easily the most smooth and best experience I've had.

Travis B.
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Jim I.
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Sandra G.
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Great service, thank you!

SANDRA C.
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I certainly could not have asked for a better experience. The lady that helped me was so helpful. I give her a 10 star rating and U-Haul a 9 star rating. O will be using U-Haul in the future.

Lewis S.
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Angela Lansdowne was the agent who provided me with excellent service. She was polite and cheery with many good suggestions. The 15 foot u-Haul was almost brand new and performed beautifully. Next time I need a U-Haul vehicle I will go directly to her office. She is a true professional with a superb personality.

James H.
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Customer did not leave a comment.

Beverly H.
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Never get rid of Angela! Amazing customer service!

STAN J.
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Angela was great to work with!

Gregory B.
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I won't go anywhere else. Great service, clean trucks. Angie and her daughter are a terrific team who give personal service. Thank you!

BRIANNA W.
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Jared H.
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Michael M.
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Great customer service, friendly, knowledgeable, helpful

Linda G.
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David S.
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Thomas R.
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Karen W.
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Kimberly P.
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Love the people here! Thank you for going above and beyond to make me smile on my moving day :)

Wesley H.
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The young lady that assisted us was very friendly and seemed knowledgeable.

Jenine B.
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Nothing.... this a great location! Angie and staff are awesome, always smiling, professional and friendly. This equipment is the cleanest we have ever rented. We will always use this location for future needs. Thank you, Jenine B

ted C.
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Excellent service, efficient, helpful and very pleasant to do business with. Should I need storage or rental vehicle in the future I will certainly return to this location.

Scott B.
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I drove a pickup 26 miles. I incurred a gas charge of $6.00 (1.2 gal.) even though I added 2 gallons prior to returning vehicle. 3.2 gallons of gas for 26 miles = 8 miles/gallon. Won't be renting this truck again. By the way, how does someone possibly know that 1.2 gallons of gas are required by simply looking at the instrumentation?

Kris K.
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Dale M.
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Had a good experience. Very helpful and friendly staff.

jessica P.
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Ricky F.
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Paul F.
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Marie B. | Overall Experience |
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Angela was so professional, friendly, and efficient. I was so glad that I could use ABC in between my moves!

Damon N.
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Customer did not leave a comment.

TAMILLE C. | Overall Experience |
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The manager went above and beyond with us

laurel S.
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Personnel were friendly and helpful! Really enjoyed dealing with their professionalism. The van was clean and very nice. Thank you for an enjoyable experience. Will recommend to everyone!

Monica S.
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Friendly and fast

DAVID C. | Overall Experience |
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See above.

Diana H.
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Staci W.
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MICHELLE B.
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Not a thing. The whole trip was a success.

Mary K.
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Kurt H.
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Angela is very customer oriented and pleasant to deal with

Yvette R.
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Kurt H.
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Angela is very helpful and wprks with the customer. Excel location

MICHAEL C. | Overall Experience |
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The manager is outstanding. We needed a unit to store things during the fires In our area and she was most helpful. The place is beautifuly run.

Caleb D.
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Excellent service. Very accommodating. Was a pleasure to rent from this establishment.

GRANTS PASS E. | Overall Experience |
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This facility has very easy access and is well maintained. I had one problem and before i finished talking to the manager she was working on getting it fixed. I would rent a unit again .

Donald K.
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Deborah F.
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cynthia P.
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No comment

Renee L.
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russ W.
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Always great service with speed. Very clear instructions

Kenneth S.
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donae C.
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Roger D.
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Kayce S.
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Everything was done well enough.

Montry S.
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Bradley K.
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Morris A.
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I have had many good experiences with u-haul in different locations. Angela Lansdowne was so efficient, friendly, and helpful that It was a pleasure to do business with her.

Mark G.
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better customer service and rates.

KIM K.
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Angela was awesome!

jeff R.
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MICHELLE B.
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I cant think of a thing!

Douglas A.
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david G.
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Eugene Z.
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Joseph T.
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RUTH R.
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Have always been satisfied with the way you are notified where to pick up your rental and adjustments made for ease of pickup at storage site for stored items.

shelly H.
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Jeff B.
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DANIEL B.
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The Van clearly says $19.99 a Day. We were charged $79.00 per day... Plus Mileage. From $20 to $150!! WOW!!!

Tyrone L.
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The person who did our reservation was very nice, courteous and helpful. It's really that simple. And that goes for both the customer and the person behind the counter.

Betty M.
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Earlier hours for pick-up

WILLIAM A.
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Customer did not leave a comment.

NATASSIA B.
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Overall what's done is done, if I could do it over again I probably would not. I would find another source to move. I rented a truck on Friday for 24 hours to be returned on Saturday by 330, I wasn't able to get it back in time so I I accepted the charge of 2995 for a Nother 24 hour. No big deal at this point my total bill should have been a few dollars give or take of 100. Well it turns out they don't do return vehicles on Sunday so I'm automatically now logged into a three day rental and slowly my rates which should have originally been around $100 is now up to $249 dollars. I ended up returning the U-Haul at the end of the day on my third day in because it was in the evening just by chance the local gas station unnamed in the area was closed but I didn't consider it to be a big deal because I was only about 3 gallons under where I should've been for returning the truck. Well it turns out that they were using a provided calculator that determines how much fuel the truck should have gotten to meet the requirements for return. There calculator tells them I need 13 gallons at 4:25 a gallon to bring it up to where it needs to be. On top of that, because it was a hair under a quarter tank which should not matter where the pin is on the gage, I also added an extra $30 fee because the pin was below a quarter tank. Does it really make a difference where the pin sits on the gauge? The point is if I am under the amount I should be at then charge me for that and that is it, why is there an extra charge just because it's under a certain mark on the gauge? Overall I'm grateful to be able to move my things when I needed to call though if I could do it again knowing what I know now I would not use you all again. A month ago my wife and I rented a U-Haul in Clearlake California and did a one-way three day rental to Medford Oregon, our grand total for that rental was $116 with free mileage provided and they let us use a appliance dolly for free we were in and out of there with our rental truck in five minutes no joke. I don't know if each location operates differently or if they follow a formula but I feel like I was taken to the cleaners on this current rental. I have nothing bad to say about the people operating they were fairly professional and kind, but I would not recommend renting a U-Haul to anyone I know either. On another note, our Clearlake rental saved us a bunch of money and were courteous to us so much so that they credited us $40 for returning the truck early because someone else needed that truck and for some reason which we still aren't aware of we also received on top of the 40, and extra $60 check so that's $100 in savings right there. It seems like they were giving us money back to make sure we were happy and we truly were. On this current rental I feel they were trying to give us any additional fees and charges that they could.

wayne S.
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You don't mess a good thing. ??

sarah M.
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David L.
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Jamie E.
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Charged for a missing uhual that wasn't missing. Taking forever to get the refund. You should really just pay people back when you are the ones who made the mistake. We spent some $800 at uhual. And it took me 4 separate phone calls just to make sure the logistics of our trip were accurate. Spent to much time and money to feel this disrespected as a customer.

RYAN K.
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Customer did not leave a comment.

russ W.
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Was not clear that Sat rental was at $.79 not $.59 a mile Got surprised by $297 extra at check in. I would have curtailed some extra driving, had I known Not too happy !!

WANDA R.
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Having your customers try and figure out what 5/8 of a tank is absurd! U-Haul avoids having the tank filled is to throw us off, cause us confusion so we will pay the $4.00/gallon instead of trying to figure out what you mean.

linda G.
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Customer did not leave a comment.

Robert B.
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Angela was a delight to work with.

michael T.
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the staff were friendly and helpful

Christina R.
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Not location's fault, but website failed to send them my request for a dolly. Luckily I got their last one, but not because the website did what it was supposed to!

Blaine C.
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Super nice person, made it super easy for drop off.

Steven H.
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Wonderful owner . . very helpful and answered questions completely . . . friendly atmosphere . . excellent location with storage available . This will be the business I will use anytime I need to rent a van or truck,

David H.
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Expedient, courteous, and informed service.

Brian H.
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Everything was perfect and it was absolutely wonderful Angela did a great job helping me in Portland and having my U-Haul ready when I got to grants pass i'm very pleased.

suzanne G.
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I received courteous, kind and well explained instructions. and I had a very pleasant experience and I would absolutely rent there again and will in the future.

Kevin L.
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Nice people. Easy rental. No problems.

robert H.
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Rental procedure was efficient, courteous and punctual. Very pleased with the transaction and equipment.

sandra B.
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Nothing, the manager was the sweetest person to deal with very polite and helpful if I need to use Uhaul again will return to this one

Laurene L.
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Please advise ABC storage the liability insurance they sold me is not accepted by claimant, Repwest Insurance company. Martha Chester,claims representative. Phoenix AZ. 800-528 7134 ext 664534

Norma S.
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Excellent, efficient customer service by Angela.

Arlene S.
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Customer did not leave a comment.

GARY B.
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Will no doubt be renting another truck soon. : )

GLORIA W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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