Customer Reviews for ABC Mini Storage
(U-Haul Neighborhood Dealer)

932 reviews

701 Aaron Dr   Richland, WA 99352

(509) 946-7685

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 946-7685

701 Aaron Dr
Richland, WA 99352

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Evan H. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

these 6x12 trailers are heavy. I had to help lift the trailer off the hitch. I think it is unrealistic to expect all attendants at your storage locations to have the ability to lift the trailers. these trailers should come equipped with jacks. Please don't take this out on attendant, she was very nice and knowledgeable.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

This lady went above and beyond the call of duty, she was Awesome. Don't go to Pasco, stop here and be treated like you matter.

Shane F. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
4.0

Make the online check in/return easier. The ending mileage was extremely frustrating, 0.0 made the final miles show low till I added a extra zero. I was given a new location on the morning of pick up so my pads or dolly weren't on the truck. But I was charged for them.

Shawnlee D. 
Rating:
5.0

Customer service was great. Friendly. Funny. Location was easy to get in and out

Darren P. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Nothing, they are very pleasant and helpful

Sandy G. 
Rating:
5.0

Not a thing, very happy there

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Colin B. 
Rating:
3.0

I used self pick up using the U-Haul website. I was given the wrong word to open the word lock to retrieve the keys to the truck. I called the customer service number where I was on hold for 50 minutes. In total it took about 1.5 hours to pick up the truck. This could have all been avoided if the correct word had been given.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Darlene L. 
Rating:
5.0

It was a great experience. Crystal was very helpful and efficient. I will use this location again and recommend it to friends!

Deanna O. 
Rating:
5.0

Great customer service!

Phil B. 
Rating:
4.0

one of the ratchet tie downs was difficult to operate. everything else was great.

barry O. 
Rating:
5.0

Customer service was great! Truck worked great also!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Meagan V. 
Rating:
5.0

Customer did not leave a comment.

ROGER V. 
Rating:
5.0

Customer did not leave a comment.

DYLAN A. 
Rating:
4.0

Customer did not leave a comment.

rebecca G. 
Rating:
5.0

Customer did not leave a comment.

KEVEN M. 
Rating:
5.0

Customer did not leave a comment.

daniel K. 
Rating:
5.0

Very friendly and place was easily accessible

ANTHONY L. 
Rating:
5.0

I was very happy with Nicholas who helped me with my retal and found me a pickup for my next rental in a few days. Great customer service I will be back.

KRISTINA B. 
Rating:
3.0

I was over charge for 2 days, when reservation included 2 days rental. Called the drop off location at ABC in Richland WA and he said he'll fix it and process refund. In short dropping off after hours can lead to incorrect billing.

Dara K. 
Rating:
5.0

fast friendly efficient service

Nathan E. 
Rating:
1.0

The employee was a jerk so much as I called the other stores and if I could have found another truck I would have left

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

We have alot of friends rent Uhauls and storage from here

KRISTI P. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

No left blinker. Everything else was great.

CARLA H. 
Rating:
5.0

Customer did not leave a comment.

MIRANDA SUZANNE T. 
Rating:
5.0

Very Accommodating!

WILLIAM C. 
Rating:
5.0

Well the only thing I'd like to be better is the process not to be so long to check out on a self service app so you can go do what you rented the truck for it took up my time to start … other then that it was WONDERFUL

Terri M. 
Rating:
5.0

Customer did not leave a comment.

WENDY R. 
Rating:
5.0

All of my expectations were exceeded.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

JAYDON K. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M. 
Rating:
5.0

Customer did not leave a comment.

KRISTI LYNN P. 
Rating:
5.0

Customer did not leave a comment.

DIANE C. 
Rating:
5.0

The rental truck, like most, was pretty dirty. Granted, it's purpose is to get dirty and help facilitate transport of large items. Also, moving is stressful. The cleanliness could be the burden of the renter. Not a huge deal.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

PORNCHOT T. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

LAQUEISHA L. 
Rating:
5.0

Customer did not leave a comment.

MELANIE H. 
Rating:
5.0

Customer did not leave a comment.

WALLACE P. 
Rating:
3.0

When we were asked what the destination was, we were not told that if you deviate from this plan you'll be charged an exorbitant amount of money for any extra miles. We went an extra 18 miles and it cost $77.00!!!!!! That included miles to drop off the truck!!! I think this is outrageous!!!!

susan S. 
Rating:
3.0

The van smelled, dashboard and windshield were filthy but it ran fine and served its purpose.

JULIE A. 
Rating:
3.0

Customer did not leave a comment.

RICHARD V. 
Rating:
1.0

Staff couldn't help, online process was so slow and horrible. Skip.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

Later hours

RAMONA C. 
Rating:
5.0

Nicolas is top notch...

MICHAEL T. 
Rating:
1.0

The counter person was not at all friendly, did not check the truck or the equipment with me, put down a fuel gage that was not correct therfore charged me more fuel than it needed. I had the same experience with all the people I dealt with in this trip even when I was called to let know that the equipment is not in my home town but 30 minutes away from me. Only after I insisted I'm not driving the uhaul truck for an hour to pick up a car Dolly and called many people that they "found" me a car Dolly where I ordered it at the beginning?!?! No one was willing to help. They told me there are no blankets where I ordered them and that I have to "call around to find some" I asked the lady on the phone if she can help me and she flat told me "NO" I was on the phone for hours the day of my move to solve all these problems where your representetives were not willing to solve. When I went to picks the Dolly from where I ordered them they had everything. Truck, blankets and the Dolly but because of the lncompetency of the team that was supposed to help me I had to Spend hours on the phone and drive to 3 different places to get everything I needed. The string wheel was really sticky. When I cleaned it, I used 4 paper towels and they all came out black because of the dirt and grim on the steering wheel the 5 was some what clean. I'm very very disappointed.

BEHROUZ F. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Nothing specific.

DANIEL C. 
Rating:
2.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

excellent in all aspects.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
1.0

Train employees to know how to do their jobs. Was there for about an hr and even tho I did everything for them online they couldn't figure out how to check me out. (Pasco wa location) 3 times there same experience every time. Employees poorly trained. If I could give a negative star I would.

Juan C. 
Rating:
3.0

Dont check in the van on a hill and charge me for gas Because the reading is less due to the hill. Pardon my French but that is bullshit.

Tim D. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Nick was awesome. He worked with me on my issue of having the truck longer than planned, due to a medical emergency. He's a 5-star employee. Thanks Nick!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Everyone was helpful and very courteous.

WILLIAM CARL P. 
Rating:
5.0

Nothing in mind, it was perfect!

ROMAN SCOTT M. 
Rating:
5.0

Tried to charge twice for rental

RHONDA T. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

It would be nice to wash the windshield off. It was full of bug guts. Other than that it was fine.

Duquesne E. 
Rating:
5.0

The truck can inside was not clean.

DANIEL C. 
Rating:
4.0

I had wanted a little smaller trailer but it was okay. I wish the larger trailer I rented had trailer brakes. Other than that my experience was great.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

MAOQI F. 
Rating:
5.0

Customer did not leave a comment.

RAJI S. 
Rating:
5.0

I assume you are consistent with your service. Not just at this particular site but at all your locations. That is always a good thing. Thank you.

DOUGLAS B. 
Rating:
5.0

Everything accept the wiring on the trailer was excellent. The gal and I figured out the problem and fixed it.

DEROLYN O. 
Rating:
4.0

I was told at the Yakima location that u would have a guaranteed 5 mike radius location to pick up my one way U-haul. This was not the case. I had to travel 160 miles total to pick up the U-haul. The only respite offered was two extra days that I didn't need plis extra mileage that didn't do me any good. Super disappointed in the misleading of the one way situation.

Josue T. 
Rating:
5.0

The guy working the desk at this location deserves a raise his customer service is above and beyond what we expected and we couldn't have asked for better service I give you guys 5 stars thank you so much for making our move that much easier we will be back again and reccomend all our friends and family to this location

CODY S. 
Rating:
5.0

Customer did not leave a comment.

JUNIOR S. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

this was an older truck that showed a lot of wear and tear; as well as a lot of stains in the cab from what appeared to be spilled drinks. I have used this location on a number of occasions to buy boxes, rent moving equipment. etc.; and the staff (Crystal and Nicholas) are great: always helpful and friendly.

KERRY L. 
Rating:
4.0

Customer did not leave a comment.

Kelcey C. 
Rating:
5.0

I reserved a unit from the UHaul dealer that was across the street from me. I had to drive 26 miles round trip to pick up a trailer from another location when the dealer across the street had a unit that was available. The UHaul representative that I spoke to would not let me pick up the closer unit! The ball I had on my hitch was not the right size so I had to make the trip twice.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

VAL G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND S. 
No reviews have been submitted for this location.

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