Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)

948 reviews

511 Pine Ave   Snohomish, WA 98290
(Off Hwy 2)

(360) 568-8538

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat-Sun: 9:30 am - 5 pm

Services at this Location:

Contact Us

(360) 568-8538

511 Pine Ave
Snohomish, WA 98290
(Off Hwy 2)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat-Sun: 9:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The owner/Employee was extremely rude from the beginning and I did not enjoy dealing with him. If I had time I would have gone somewhere else

John B. 
Rating:
5.0

Had a great experience. Staff was friendly, helpful, and efficient to get us going.

Craig K. 
Rating:
3.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

The guy was super amazingly nice and helpful!

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
4.0

truck was horrible...suspension was not existentant...it drove horroble..needs to be pulled as its unsafe

Delcinda S. 
Rating:
4.0

Chad was REALLY helpful when my drop off location changed. He went above and beyond to call Uhaul command center and talk with them about many miles I would be credited.

RACHEL F. 
Rating:
5.0

Friendly and very helpful service!

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
1.0

The customer rep who checked us in was abrupt and not warm at all. The truck was messy from the previous renters which was gross to think about especially during this pandemic. The steering wheel shook shook, the brakes made noise and the cab rattled loudly as I drove it. I filled the tank back to where it was when I got the truck and they charged me $22.00 for fuel! When I reached out to tell them this was wrong they ignored me. I will not return or recommend.

Julian B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Great experience. Great job!

Roy S. 
Rating:
1.0

There was no one there. Sign on the door said be right back. We waited 30 min and nothing. Was told 3 different spots for drop off so our full tank of gas was off and to top it all off they charged us 1200 for fuel. Worst experience ever with these guys

Garth H. 
Rating:
3.0

Customer did not leave a comment.

Savannah J. 
Rating:
1.0

It's alright, but having to street park a 15' trailer is annoying as shit when they have a giant lot. Why they wouldn't have a method for uhaul customers to park in the wide open space in back seems silly. Also, if you don't have the size I want, why should I be forced to pay the higher rate for the larger size? It's not my fault you guys don't have enough smaller vehicles. There should be some kind of credit towards a future uhaul in these situations at least - non expiring. People don't move that often. Hook them up and make them loyal

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JONI C. 
Rating:
4.0

Everything went smoothly

Edward T. 
Rating:
1.0

Uhaul is capable of quoting the rates that they charge. They also can't charge the customer the equivalent of how many days that they have rented equipment. This rental required at least five phone calls and emails to be charged accordingly… Uhaul is controlling this response and I am not sure that the public will ever see this review!!

MATTHEW B. 
Rating:
5.0

The staff at ABC Storage were both professional and helpful. The process was quick and easy and I will rent from them again

Kellee D. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

VENESSA H. 
Rating:
5.0

Verify truck box is clean. Better maintained vehicles. Truck had a bad exhaust leak. Bad fumes in the cab while driving.

MICHAEL DAVID L. 
Rating:
4.0

Uhaul needs to get their act together on the 24/7 mobile p/u. If you place your reservation after the p/u location closes there is nobody to place the key in the lock box and you have to wait for them to open to get your truck. All the whole uhaul is telling you that you have chosen the 24/7 p/u and you must have your cell phone to p/u the truck. Very misleading.

steve S. 
Rating:
5.0

Both Dawn and Dave were excellant and helpful. Trailer was perfect for moving the Ranger Pickup truck to its destination, in a safe amd timely manor Will use your service again.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
4.0

Keep up the great work!

Aristides I. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

The person who checked in and out was very personable, helpful. Very friendly not only to me but the person ahead of me.

MARVELL H. 
Rating:
4.0

Customer did not leave a comment.

LISA K. 
Rating:
2.0

Cab was dirty with spilled sticky liquid. Dirt on floor. Change oil light on. Back of van also dirty. When returning associate wore no mask and was obviously not having a good day.

Kimberly K. 
Rating:
4.0

Customer did not leave a comment.

Debby L. 
Rating:
3.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
4.0

Customer did not leave a comment.

FIONA O. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Irene C. 
Rating:
3.0

I would have given 5vstars but the appliance dolly had the right wheel that wouldn't roll. Made the move difficult. If that was refunded I would give 5 stars

PAUL B. 
Rating:
4.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Parking brake is ineffective, needs adjustment. Price is a little steep.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL ERIC F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
3.0

Windshield on truck was very dirty. Location did not have a lock for the truck bed so I had to waste an hour of my time shopping for a lock & now need to hunt down uhaul customer service to get refund for lock purchase. The windshield wipers were also worn out and barely worked to keep windshield clear. Please better maintain your vehicles and ensure locks are provided. Thanks.

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

Jakeb H. 
Rating:
5.0

While I was very satisfied with the service at this location, I am VERY unhappy with the service from UHaul in general. I reserved a particular vehicle at this location. Then my reservation was “updated” to another location, which wasn't as convenient but was still reasonably acceptable. Then my reservation was updated AGAIN to an extremely inconvenient location, one which would have required more time to get to AND would have added considerably to the mileage necessary to complete the task. UHaul should be able to do better than this!

Susan G. 
Rating:
1.0

# 1 the location was 35 miles away from my original pick up location # 2 the truck was dirty. the floor board on the drivers side had dried on mud, and the back of the truck had dried on mud shoe prints ( the truck had not been checked properly. U haul apparently tried to contact me on a non cell phone with test messaged ( I do not get text message on this phone ( when I set up my rental they never asked for a cell phone to be able to text me. # 3 the 1-800 number is the only way to contact you. I did not want to wait 30 + minutes to talk to you. I hope I never have to rent another truck from you

William R. 
Rating:
5.0

Wonderful experence

Rondal B. 
Rating:
5.0

Customer did not leave a comment.

SYDNEE LYNN J. 
Rating:
5.0

Give David a raise, he's awesome

Bryan A. 
Rating:
5.0

Customer did not leave a comment.

ANDY R. 
Rating:
4.0

Keep up the great work!

ARISTIDES I. 
Rating:
5.0

The personnel was so helpful & under standing on every thing.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
1.0

not have them drop off the trailer in another city 30 (one way) miles away instead of the location that was agreed upon...the employee that checked my trailer in was nice at least......

Dewey M. 
Rating:
4.0

I was sent to this location 15 miles from where I originally reserved my rental which cost me 20. Dollars to my bill. Also i have not received my final bill yet they said they would email me but it has not happened yet and i did check spam folder.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
2.0

I needed a van from another location. The van was down and I was called a half HR before pick up. They stated that this location had a van that they re-reserved for me. I called and apparently they already gave it to someone else. I had no choice but to take the 10ft truck (same day price, different mileage cost). I attempted to get a hold of u-haul. They 'sent an email to the manager's to which I haven't heard back from yet. Proper communication is key for good business practices. I have friends that move around for military work and Unfortunately I wouldn't recommend uhaul to anyone anymore.

ROCIO L. 
Rating:
3.0

Poor communication between uhaul and this business resulted in confusion and stress.

Michael H. 
Rating:
5.0

The gentleman that rentd the van o me was kind and consciencious. A good experience.

Sheryl L. 
Rating:
5.0

Customer did not leave a comment.

kayla O. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

I always try to use ABC when I move. They are always courteous and prompt with their service. I always recommend them to my friends when they move.

Patrick L. 
Rating:
5.0

Overall great experience. Team that works there is great!

Seth F. 
Rating:
2.0

Representative didn't fully explain contract and need for fueling up truck upon return. We were given truck with 1/2 tank, which further made gas not enter our minds. I figured the mileage cost took care of this. I was charged an extra $30 after return which was an unexpected cost in an already expensive move. To be charged after the fact, had it been explained properly we would've returned the truck with same level as what we received it with. As a business manager, the gentleman was kind, but provided rushed, poor service.

SHERRI G. 
Rating:
4.0

I passed the location because I didn't see the signs ( it's a storage place primarily.). The help was great and friendly Kind of tight quarters for my big truck

Dan T. 
Rating:
5.0

It was cleated out, but not cleaned up, needed washing inside. But I think the problem it turn around not the dealer. Not enough time to getvit clean.

Denise H. 
Rating:
5.0

Perfect as is

Phillip C. 
Rating:
5.0

David is a huge help

Bryan G. 
Rating:
2.0

Truck ran great as usual. Have never had a problem with the four rental trucks we have used. The pickup location does not make sure trucks are clean and our last rental was filthy inside cab and box.

Gregory J. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Location was not setup for online checkout. UHaul should be aware of this and change the reservation system accordingly. I had to cancel the reservation and start a new one onsite.

Joseph N. 
Rating:
4.0

clean and friendly. not the first time use. i will continue to use this place even though it is not the closest one to me. highly recomend.

Cory H. 
Rating:
5.0

Customer did not leave a comment.

Judith J. 
Rating:
5.0

Customer did not leave a comment.

Gail G. 
Rating:
3.0

Customer did not leave a comment.

EDWARD CHARLES G. 
Rating:
3.0

I was surprised to find the office closed when I returned the truck at 1:30 P.M. The truck could have been cleaner. The truck was perfect for the job, and the price was reasonable.

Patrick Y. 
Rating:
4.0

Miles per gallon on this truck was terrible, not sure if there was an engine issue or if they are all like this.

chris M. 
Rating:
5.0

No improvements needed. Great customer service, friendly, and explained everything in detail. Very quick service too.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

KASSIE S. 
Rating:
5.0

Better signage about where to park would be good. I'm glad I didn't have a bigger truck because I'm not sure there would have been room to park. Otherwise, it was great to be able to drop off in the evening using the online app even though the place was already closed.

John P. 
Rating:
5.0

Customer did not leave a comment.

Cathy I. 
Rating:
1.0

I called three times when trying to return. Sign said open Google said it was open your app said it was open. But nobody would answer the phone nobody was inside.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

Jesse J. 
Rating:
4.0

Customer did not leave a comment.

Kathryn R. 
Rating:
3.0

I think we interrupted his game time...a bit short and not wanting to elaborate on things so as we felt completely comfortable in leaving the vehicle...

Andrew M. 
Rating:
3.0

Did online check in . Truck was not parked on street as indicated. Had to go inside to do check in as employee did not have any of my online info. He was rude and abrupt. Truck was a piece of junk. My wife was actually nervous being in the passenger seat. To add insult to injury, a fuel charge was added to my bill even though I put fuel in it. I had to call customer service and email my fuel receipt to have the charges reversed. I hope someone actually reads these comments.

Cronan N. 
Rating:
4.0

It was highly annoying that my reservation was changed from one location to a different one due to the availability of the truck. I specifically chose the location because it DID show availability for the 26' truck AND that the location greatly reduced the mileage i would have to travel thus reducing the rate I was paying. By switching locations added approx 10+ miles to my fees.

David D. 
Rating:
5.0

Customer did not leave a comment.

Wes F. 
Rating:
5.0

additional parking at office area

gregory S. 
Rating:
5.0

David went above and beyond in helping to fix the mistakes that Uhaul's scheduling staff made in setting up our reservation. The Uhaul scheduling team had set our reservation up to be a 24/7 pick-up, although this location is not 24/7. David got the truck all ready for us anyway, to pickup outside of their regular store hours. Unfortunately, the Uhaul mobile app did not allow us to pickup the truck, which was ready and waiting for us, because the location didn't open until 9am (we had scheduled pick-up for 5am). We had to go home and drive all the way back to Snohomish from Seattle to pick up the truck. David was awesome and gave us an extra day and extra miles for free for our trouble.

Jeffrey J. 
Rating:
5.0

Drop off location was very close to my endpoint and check in process was fast. Thanks

Thomas J. 
Rating:
4.0

Smooth easy transaction returning the truck, my 2nd time dealing with location, no complaints yet.

Devin S. 
No reviews have been submitted for this location.

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