Customer service was Awesome and timely mannerWANDA C.
Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)
Round Lake Park, IL 60073
(Off Route 134 at Porter Dr Next to Timbercreek Mobile Homes)
Services at this Location:
- Mon: Closed
- Tue-Fri: 10 am - 5 pm
- Sat: 9 am - 4 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.EVELYN O.
We had booked the truck for my parents for 9am 2/6. It took about an hour to get the truck out of the location. They had to dig out the truck from all the snow and we had trouble starting the truck. Unacceptable! Also when we had booked the truck I didn't add insurance but it was added to it anyways. I will make sure for future not to pick up at this location.Cesar B.
The storage facility opened late.Kayla W.
Customer did not leave a comment.ROBERT M. | Overall Experience
The 15ft moving truck I had ordered for pick up was not pick up ready at all. Frozen ice completely covering the windshield. And snow all around the truck. There was no windshield snow cleaner so I had to grab a shovel and take off the ice myself. Not only that I was stuck for 15 mins cause the wheels were too submerged in snow. Had no help and overran took 35 mins to get the truck out after started the rental time. Worst experienceDeylyn G.
Customer did not leave a comment.Ryan S.
very friendly staff easy no stress 5 day truck rentalDominick P.
Customer did not leave a comment.CESAR M.
Very happy with this experience, easy, friendly, helpful, and the truck itself was clean and well maintained.Brett S.
Truck was not cleaned insideIrma W.
I love how you guys charged me for a dozen furniture pads and you only gave me six so I had to run to Menards and buy tarps to cover my furniture and then I tell you guys this and you still charge me for a dozen when that's not even what I got so no I would not recommend your serviceJason P.
I was told rental was for 24 hours. Then I was told the truck had to be returned the same day. Attendant said I could drop off truck any time that evening, just drop keys in slot on the door. I rented truck at NOON. I returned the truck at 5:30 pm, same day. I had the truck 5.5 hours & charged over $60! I was charged an additional fee for returning truck after hours. BULLSHIT!! I would NOT recommend renting a truck from that location to anyone. I was NEVER informed that there would be a late fee added to my cost. To say I was enraged would be an understatement.MARTHA W.
the after hours check in procedure left much to be desired. Won't do that again.scott D.
Customer did not leave a comment.MILES F.
Office hours listed are 9 AM to 4 PM; was closed when I arrived at 9; I called them & no answer; I knocked a few times, no response. I called U-Haul & was on hold for about 30 minutes & was told it was a GPS issue & that she couldn't help so was transferred & on hold for about 20 minutes more; more people arrived & I had to tell them about the situation. She also placed me on hold for an additional amount of time to correct the time & to find me another location! Other people didn't wait & left! While on hold 2 employees arrived after 10 AM! After a brief discussion, lady in office said that if I was having issues with U-Haul, they'd have issues too! I put c/s lady on speaker & had her talk to office lady. They fixed it but now I'm running over an hour late which was a ripple effect with the movers I got which is why the truck was returned after 4 PM. I also never received an email/message about return procedures as stated in the email for this review & now I'm being charged $20 more! I'd appreciate, if anything, you can waive the $20 fee. This was a horrible experience & doubt I'll use U-Haul & ABC Storage ever again. Should you have any questions or concerns, please contact me.Jessie Z.
This has nothing to do with ABC. They were OK. It's your on-line reservation system that is terrible. It took me an hour to get out of there , after waiting on hold, being transferred, being told I had to turn on the locator on my phone, then having to download your ap only to have it not work, finally speaking to a supervisor who had me out of there in five minute. Why couldn't she help me in the first place? To top it off, I was charged an "after hours fee" even though I had the truck back to ABC by five o'clock. THIS IS ONE OF THE WORST, if not THE worst, business experiences I've ever had. The first thing I did after getting the truck keys was to delete the newly-installed U-Haul ap from my phone. I can guarantee few things in this life, but I can guarantee this with all certainty: I will never, EVER, use U-Haul again.James F.
The location and staff great. The app is crap. Did not work and kept shutting down . Took almost an hour to get the thing to work then 20 min to go through all the steps. And then to top that off when I called for help the wait time was almost a half an hour. But when I was a few minutes late I received a personal phone call. Same problem with app when leaving. Gave the key to the nice lady that was getting yelled at all the time because of your shit system.Randy B.
Customer did not leave a comment.daphne W.
The lady at the front desk was extremely rude and unhelpful. Will not recommend.JUAN R.
II was embarrassed on how the front desk spoke with me and with my friends. She was very mean and have an attitude .She has no quality of dealing with the customers.Frank B.
The owner of the rental place was rude and not helpful. When asking questions she said to look at the app she doesn't deal with anything that's booked online. And the site wasn't working.Ryan Z.
Customer did not leave a comment.Heather J.
When doing the mobile pick up I guess just a reminder to people that before you drop the key you need to take pictures of the truck odometer and fuel gauge otherwise love the automated serviceKenneth H.
They offer good service at good price. Joanne who helped me to set everything is great person. Do not hesitate to ask her for help.Leszek M. | Reservation
Customer service. Lady at desk round lake park was Extremly rude and short worded. Will never recommend. Truck was dirty. Couldnt get truck we needed. After reserving online our preference and location, it was changedRaul C.
Customer did not leave a comment.Melissa T.
Customer did not leave a comment.Willie M.
Uhaul gave me my worse experience ever. Not only did Uhaul select a location 2 days prior to pick up, but no one was there to give me my rental. It wasn't for me calling the Round Lake Park location, I may not have had a rental that day. The Round Lake Beach location was a complete joke. Waste of my time! I will give that location a low rating on Google.Joe A.
If I create an order for a 15' truck a week and a half in advance and everything went through, why was only a 10' truck available? I had to compromise and leave some things behind at my previous apartment just to have enough space in the truck. I don't understand why U-Haul has the audacity to tell its customers the day before the scheduled pick-up date whether the truck will be available or not. That should be on the day of creating an order directly from the website. So U-Haul just processes orders without knowing if the truck is available until the day before pick up? It's rather ludicrous and frustrating to deal with that sort of unprofessionalism. It's unfair to the client. Also, why am I able to order supplies from the website but the pick-up store doesn't have them available? Like I said in my previous paragraph, U-Haul just creates orders without assuring that the store will have the supplies? Why isn't there any coordination between U-Haul and the pick-up store? The only thing good out of this experience was the ABC Storage customer service. It's not their fault my preferred AND ordered truck wasn't in their lot. The clerk attended me very well and will recommend this store for any moving needs. But to recommend U-Haul is something I cannot do. This was awful service on their behalf. I won't use their service again.Alexis Z.
The issue I had was with the app. The gate code was not identified as the gate code, i had To figure result it out on my own. Also, there wasn't any notification that I would be able to access the gate code again later. When I realized I wasn't able to reference the gate code again, I wasn't able to get any kind of response on the chat. Once the chat closed, there was no guidance on how to contact someone and no phone number listed for me to call to get assistance. It took me an hour to get in touch with someone to get assistance.Gregory T.
Everything was wonderful and it made my move so easy. Thank you!Renee H.
Nothing to change...rental process was quick and efficient...assisted me when I called stating I was behind schedule to return...overall experience was great...I'll come againLeo S.
Customer did not leave a comment.Mark K.
It took 45 minutes to checkout because the new requirements of photo of drivers license took forever. It should be a 5 minute checkout!!gary S.
Customer did not leave a comment.Kevin S.
Most of our issue was not with the location, so much as for the experience of renting using our phone for after hour service. It took us an hour and a half to pick up the truck. We arrived right at 7PM and got the access code. When trying to pick up the truck, there was an error processing the request. We live chatted, but the rep was unable to help. We called and spent at least 30 minutes trying to resolve. We got disconnected, but apparently the rep was able to get the account fixed, and we finally had instructions on getting the key, which was in a locked box outside of the gate where the truck was. Luckily, we remembered the access code to go in and out of the gate. The truck did not have the requested utility dolly. I have asked for a refund for the $10 charge, so hopefully I will get that back. When we returned the truck, we were again expected to remember the access code, as that was not provided. Luckily, we did and got the truck back inside the gate. I also needed to remember the combination for putting the key back in the lock box. We found the pick up and drop off procedure to be very frustrating, especially the pick up. The night we picked up the truck was cold and windy, so that made the experience even worse. As far as the location is concerned, the driveway into the facility was in poor shape, and as far as we could tell, once in the locked gate, we needed the access code to get out. If we had forgotten it, we would have had to contact someone so we could get out. Also, I put the blame of the lack of utility dolly on the location, as they should have made sure that was in the truck.kenneth W.
Customer did not leave a comment.Richard A.
Perfect service and easy access.ADOLPHUS H. | Overall Experience
i moved out of the storage signed a paper saying so then come to find out since i forgot a old tv in there the where charging me as if i was still renting from them , mind you i took my lock an leftDERY F. | Overall Experience
I personally like the facility and the quick response to messages. You guys are great.PATRICK O. | Overall Experience
Jo Ann was very helpful and professional. Thankyou so much.GREGORY S. | Overall Experience
No clear-cut parking for personal cars when picking up truck there are signs everywhere that's a no parking so it's tough to figure out where 2 the carBrian M.
Joann had trouble locating our truck, as the girl on Waukesha wrote down the wrong truck number. Joann stayed late to check us in. Greatly appreciated.mary P.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.DAPHNE W.
Customer did not leave a comment.NORMA P.
Great everythingGreg D.
The place was ok but I will never again use U haul because your processes are terrible. I reserved a van online and received a confirmation. As I was driving to the place to get it I thought I'd call because the text I got from insults said it was scheduled but to call a number to confirm. Isn't that why I placed the order? Why the extra step? Turns out my van was NOT confirmed as you cannot pick up and drop off at 2 separate places even though on line it let me do that. After many phone calls because no ONE person could help me I got it straightened out sort of. But I got a larger truck than needed so paid more than I intended. I had a similar issue wit U haul before. Very confusing process and too many non centralized places to get help. This was the worst customer service experience I've ever had. I will never use you againVictoria J.
Customer did not leave a comment.Kimberly M.
Customer did not leave a comment.Chris M.
No need to make any changes. It was a very smooth transaction. I recommend this site for Uhaul and for it's storage spaces.kenneth S.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Patrick K.
Customer did not leave a comment.Johnathan N.
Nothing. All was greatdale B.
Customer did not leave a comment.Courtney S.
I called the Gurnee U-Haul location as I live in Gurnee. Because the truck that I rented was not available in Gurnee ( I found that out later after I rented the vehicle) I was forced to drive 25 minutes back and forth to Round Lake. This wasted a lot of time and cost me an additional $25 in mileage fees. If I would have known that I had drive to Round Lake I would have found another company. The person in Round Lake was friendly and did a good job so I no complaints there. U-Haul also lowered the mileage rate to $0.79 a mile which alleviated some of the additional cost but not all. Overall I am generally satisfied but the whole Round Lake situation was unpleasant. Overall the truck was clean and works great. Thanks for your help in getting me a truck on short notice.Heath H.
Joann was very pleasant and helpful.Lee L.
The truck was in good mechanical but could use a good cleaning inside front windshield.jeffrey A.
Absolutely ridiculous that you guys double booked my rental and made me drive all the way up to Round Lake Park to get a truck when I live in Schaumburg. You guys cost me significant money with my movers. Not happy at all. This is supposed to be pretty simple. Beyond pissed.Thomas S.
Customer did not leave a comment.RONALD W.
Customer did not leave a comment.Danelia S.
Customer did not leave a comment.Brett S.
Customer did not leave a comment.Kim F.
Truck had check engine light on. Told woman in building and she could not help us. Was told to get it checked out where we were picking up an auto transport. When we got it checked we could not take it and it took us two more hours to drive farther and get another truck.Donald P.
Customer did not leave a comment.Jayson H.
Customer did not leave a comment.harold M.
Customer did not leave a comment.Lizette N.
Wonderful staff! Made the whole experience as easy as possible, will highly recommend.Kristian J.
Customer did not leave a comment.Zachary N.
Customer did not leave a comment.ed R.
Make sure the tires are in better shapegreg B.
The staff (Stacy) was extremely helpful and professional. I ran into an issue and lost a preserved unit that day from another location and she looked around and really came through for me.LAQUNDA W.
The representatives at the location were very friendly and courteous. Service was perfect.Jonathan P.
The truck had snow all over the windshield, and they made me clean it. The driver's side windshield was broken, the alignment was terrible and the truck kept on sweriving to the left. I had a very bad experince.waseem J.
Was last minute rental, the young woman who waited on me was very helpful. Just a great experience she was very thorough.ANTHONY D.
Keep up the good work! The employee at this site is great! Friendly, courteous and easy to work with.Bob L.
Customer did not leave a comment.Roy G.
Lady at round lake very nice Picked up the truck in McHenry, Il Not happy ! Personal tried to be helpful but uhaul really messed up my reservation and we had to call traffic to help for 4 hours time lost at uhaul fixing problemsDeborah L.
Uhaul is the Best!!!!Timothy A.
Just keep doing what your doing.john H.
Customer did not leave a comment.Lynnea S.
We were supposed to pick a truck up at 9am saturday may 7th when we got there they said there was no truck there and they don't rent out the size truck we were looking for.We have an email saying pick your truck up at the grayslake facility at 9.I could go on forever about what took place.I will never go there again and will not recommend this place to anyone.Actually any chance I get I will tell people about our terrible experience.My mother is 81 and it completly stressed her out.June R.
Staff is friendly and professional. Good experience.Dennis B.
Customer did not leave a comment.Bill D.
Customer did not leave a comment.david N.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.Robert B.
Fabulous experience renting a van from ABCmyles K.
Excellent service and quality product provided. Very simple to get What was needed. Met my expectationsJOHN C.
Customer did not leave a comment.charles L.
Customer did not leave a comment.TRACEY M.
The lady that did all of our paperwork was very friendly and informative. She made us feel very confident that the trailer we rented was well maintained.Kyle S.
Customer did not leave a comment.KELLY Y.
Although the staff was very friendly, they were not knowledgeable about the 26 ft truck which was not serviced and inspected properly before my pick up. We had to have a Uhaul mechanic called to fix the car tow dolly and check maintenance fluids/air, etc on the truck before we would leave with it. The mechanic was very helpful in answering questions about the operation of the truck and tow dolly, but the location staff was not physically able to help nor did they know much about the equipment they rent.BONNIE W.
The office isn't fancy, but the people are great! I would recommend this facility to my friends.JOHN M.
Customer did not leave a comment.MIGUEL F.
We dropped off the truck after hours so there's not much feedback to give.KELLY N.
I'm a lil disappointed after I swept down the UHaul I was charged to have it cleaned. Other then that it was a wonderful experienceMARIAN M.
Customer did not leave a comment.ENCARNACION H.
Cab smelled like smoke, the box wasn't swept out, plus old drink cans under the seat.Michael V.
The security gate is still not fixed. I was told that it would be fixed soon. At this point anyone can come in and out of the facility.Will Y.
I requested to pick up the trailer in Waukegan, but I had to drive to another town 15 miles away to get it.Michael N.