Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)

1,459 reviews

12 Ossie Rd   East Middlebury, VT 05740
(Rt 7 & 116)

(802) 388-4592

Location Hours

  • Monday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Tuesday:
    Closed
  • Wednesday - Thursday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Sunday:
    11 am - 1 pm / 2 pm - 3 pm
Special Operating Hours
  • 10/13/2022 - 10/16/2022: Closed

Services at this Location:

Contact Us

(802) 388-4592

12 Ossie Rd
East Middlebury, VT 05740
(Rt 7 & 116)

Services at this Location:

Location Hours

  • Monday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Tuesday:
    Closed
  • Wednesday - Thursday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Sunday:
    11 am - 1 pm / 2 pm - 3 pm
Special Operating Hours
  • 10/13/2022 - 10/16/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

The man running this location was well organized and efficient

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

marc G. 
Rating:
5.0

The individual I dealt with was tremendous. Could not have been better.

F rendol B. 
Rating:
5.0

Customer did not leave a comment.

Todd Q. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

dan H. 
Rating:
5.0

Smooth and effortless.

Dan A. 
Rating:
4.0

The East Middlebury location staff was very helpful, patient, and add mile usage to compensate for the extra travel required to pick up the rental truck. I had a great experience.

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Samy E. 
Rating:
5.0

The location is excellent - very convenient for anyone renting or returning in the Middlebury area. We returned after hours.

JEFF B. 
Rating:
5.0

Customer did not leave a comment.

Ed O. 
Rating:
4.0

Pulls slightly to the right.

Diana C. 
Rating:
4.0

Customer did not leave a comment.

Griffin G. 
Rating:
5.0

Customer did not leave a comment.

Louise F. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Nothing -- use this center, great and professional.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

This was by far our best U-Haul experience ever. The manager was knowledgeable, helpful, and friendly. He made the entire experience easy. We wouldn't hesitate to go back.

Alice W. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

I was very happy with almost everything. The on-line return did not work for me. Maybe that can be improved.

roger S. 
Rating:
5.0

Brad is fantastic- great service

Patricia L. 
Rating:
5.0

Everything worked well. I appreciate the confirmation voicemail that I received the day before that told me that wifi was available at the site to use the app for pick-up. The cell service wasn't adequate to upload the requisite photos.

Clinton C. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Nothing for me, this location has been excellent every time.

Hugh B. 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Brad was very helpful.

Mark B. 
Rating:
5.0

Nothing

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

andre C. 
Rating:
1.0

Monitor and evaluate the manager to this location.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Erik H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
3.0

We rented several trucks one had a issue from the start and U-Haul never communicated they had fixed the problem. We did have to extend our contract, after this occurred the attendant of the location had very poor customer service.

Kimberly B. 
Rating:
5.0

The staff was very helpful and helped me resolve a hitching problem done by the renting location.

Blair P. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
5.0

Great service, Easy to book, great customer service

Joshua M. 
Rating:
4.0

Everything went well

Brent N. 
Rating:
4.0

Customer did not leave a comment.

ramona A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
3.0

I had to do an after hours pick up and drop off and it was the most frustrating experience. There isn't great cell phone reception on site (at least for AT&T users). The website didn't work, the free wifi provided didn't work well enough for me. I had to call Uhaul 3 different times before anyone could help me pick up the truck. It took well over an hour. For drop off, I used the Uhaul app and it still glitched repeatedly. I had to park the truck in the back lot and each step of the check out process requires strong service to move forward. So I had to walk to the building to get wifi, then back to the truck to take a photo for each step (3-4 times). The truck was fine, the location was fine. But the after hours pick up process was absolutely horrible.

Kate B. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

nothing excellent service

elizabeth C. 
Rating:
5.0

Nothing to worry about when you rent a uhaul

John B. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Brad does a great job! Trailer is in great shape

Tim H. 
Rating:
5.0

Customer did not leave a comment.

deborah F. 
Rating:
2.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

He was professional and efficient.

James W. 
Rating:
5.0

The manager was very helpful and efficient. He found several burnt fuses and helped repair them to get the trailer lights all working safely. He explained everything well.

ray R. 
Rating:
4.0

Friendly service and accessible location. Have rented here several times. No complaints.

Neal D. 
Rating:
5.0

Though I created an account and spoke several times to the dealer to arrange for early pick up...there was no reservation registered in the app and reaching a person on the helpline takes over 30 min.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Antoine W. 
Rating:
5.0

Customer did not leave a comment.

FLETCHER M. 
Rating:
5.0

Good as is

Charles L. 
Rating:
5.0

Nothing needs to change as Brad is very good.

warren R. 
Rating:
5.0

Customer did not leave a comment.

diana N. 
Rating:
2.0

Dirty windshield, pet hair all over driver seat, vehicle number not on the vehicle and had to call to find the one I was supposed to take. Internet is required for all aspects of the rental. There is little to NO internet service at this address!!! Very frustrating to say the least. Also 3 hours late to return vehicle due to an accident on rt 89. CHARGED $80 FOR THIS. Unbelievable.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

Marisa T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

We were given a new 15 foot truck that rode and handled great. I actually enjoyed driving it.

william N. 
Rating:
5.0

The staff member (I assume the owner) was a really nice guy. He was efficient and knowledgeable. I completely recommend him. If I had to have one complaint it would be that he did not caution me about being charged an after hours drop off fee of $20.

William F. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Wonderful customer service. Thank you!

lesley W. 
Rating:
5.0

Very professional service, owner was very trustworthy.

Steve E. 
Rating:
5.0

I highly recommend renting from this location. Employee was very helpful, professional and sought to make sure I was taken care off.

Micah W. 
Rating:
2.0

Location was rundown, but staff was pleasant and helpful. Getting to the location was a hassle and added an extra 2 hours to our move.

rebecca A. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

The location has weak cellular service making it difficult to move through the multiple-step process of verifying to rent and then return the vehicle. The average rating is for the U-Haul process and not as much the location. The location was clean, easily accessible, and available to clarify when I called the next day. The people that work there are local and are aware of the needs/strengths of the town and its community members.

Isabel G. 
Rating:
1.0

The online check-in system is a mess. There is very little service at this location and the wifi is not very strong. The online system requires an unnecessary amount of checks. The mortgage on my house did not require so much verification. It also takes forever. 45 minutes of our 4 hour rental were spent trying to get the keys. It was frustrating and unnecessary. You have a credit card on file to protect you against damages. I don't know why we had to wait for you to call two different people before we could be approved. The rental period should not start until the keys are provided. I will not be using this location again. I may never use UHaul again.

Sam A. 
Rating:
5.0

The man behind the counter was very friendly and helpful

SHEILA B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The proprietor of ABC Self-Storage was immensely helpful! He even came out and changed the rearview mirrors for me -- without being asked! First rate!

Lawrence J. 
Rating:
5.0

Your site is not showing up on uhaul site for booking agents. We knew you were there call company ask why they don't promote you. They were going to send us to Rutland for drop off and we live 10 miles from you. Get uhaul to put you as available

Leslie S. 
Rating:
5.0

Great experience. The agent was very helpful and made sure I had just the right equipment for my move.

Gary N. 
Rating:
5.0

Great experience in all regards

Wendy B. 
Rating:
5.0

The UHaul rental web site was confusing - which equipment is available and which location is renting trucks. For example initially Brandon VT was available as a neighborhood rental place, but then it changed ;ocation to Bomoseen VT, without me changing anything. Is there a location in Brandon? (it would have been very convenient for me)

Wolfgang Z. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
4.0

Cell service was horrible and it took nearly an hour to check in because of that. The photos had difficulty uploading and the webpage kept freezing due to internet connectivity issues. It took nearly 30 minutes to return the van due to the same issue.

Harley F. 
Rating:
4.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

REBECCA L. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

I just rented an appliance dolly. No way to improve on the service!

tom S. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Not happy with renting and getting a confirmation for Burlington Vt and having to get relocated 45 minutes south!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

PAULCOLEMAN E. 
Rating:
2.0

Told us we better not be late for drop off but wasn't there when we went. Kind of a joke. Truck was fine though

Keion C. 
Rating:
3.0

?

Ralph B. 
Rating:
5.0

First time using 24/7 access. Owner was very helpful guiding me to the mobile app and helping make the process very smooth.

Miguel F. 
Rating:
5.0

Customer did not leave a comment.

dexter l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

Very convenient and easy to use.

andrew b.  |  Overall Experience 
Rating:
4.0

When I moved to Middlebury, I found that I hadn’t downsized enogh. The staff we great in informing me of options, providing internet access, and help with a padlock. Good people to work with.

DAVID D.  |  Overall Experience 
Rating:
5.0

I would highly recommend ABC self storage. Their units are clean, nicely taken care of, safe, and well-maintained. When I needed help, they were at the ready at all times. I very much enjoyed them.

KANDICE H.  |  Overall Experience 
Rating:
5.0

Great service

MICHELLE D.  |  Overall Experience 
Rating:
5.0

Easy to work with and very friendly.

linda g.  |  Overall Experience 
Rating:
5.0

Very clean and friendly place. That's all one needs when going through a transition! It helped me tremendously! Good luck!

ana m.  |  Overall Experience 
Rating:
4.0

Very professional

DAVID L.  |  Overall Experience 
Rating:
5.0

The unit was perfect for our needs; the staff is exceptional, they were really helpful and provided us with some great tips; highly recommend!

MARVin V.  |  Overall Experience 
Rating:
5.0

When I had a problem with my lock, the staff person was extremely helpful and resolved the problem for me. I had no other problems.

SCOTT H.  |  Overall Experience 
Rating:
4.0

Very satisfied with facility and management

Privacy R.  |  First Impressions 
Rating:
5.0

Complex is very clean. I like that we chose our own code for the keypad, which means a record of who gains access when.

Privacy R.  |  First Impressions 
Rating:
3.0

Everything was fine

ELIZABETH D.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating service. Am pleased with the experience!!

JOHN P.  |  First Impressions 
No reviews have been submitted for this location.

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