Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)

1276 reviews

12 Ossie Rd   East Middlebury, VT 05740
(Rt 7 & 116)

(802) 388-4592

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Sat: 9 am - 5 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(802) 388-4592

12 Ossie Rd
East Middlebury, VT 05740
(Rt 7 & 116)

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Sat: 9 am - 5 pm
  • Sun: 11 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
4.0

Customer did not leave a comment.

Leonce C. 
Rating:
4.0

More clarity about pick up locations

Caroline E. 
Rating:
5.0

Customer did not leave a comment.

Darrius G. 
Rating:
5.0

Customer did not leave a comment.

rosa C. 
Rating:
5.0

So accomodating and the customer service was excellent.

Jodi H. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

I have nothing at this time! Check in and out was a breeze and staff was very polite and friendly! They also have a life! So that's great😉

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Nothing All went well

Justin V. 
Rating:
5.0

Keep making it easy to get the equipment your customers want.

didier M. 
Rating:
5.0

Friendly

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Thorough, professional services and clean equipment! This was my second time renting a vehicle from this location and I certainly will chose this location for my future needs!

Audrey E. 
Rating:
5.0

Brad was very accommodating and went out of his way to work his on a complex rental.

Robert C. 
Rating:
5.0

Brad was very accommodating and went out of his way to work his on a complex rental.

Nicholas W. 
Rating:
5.0

Brad was very accommodating and went out of his way to work his on a complex rental.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

While the cab had been "sanitized", there was a sticky dried on juice spill around the cup holder and down the console side. Which I avoided like the plague, but did not clean up...

richard M. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Joseph E J. 
Rating:
5.0

I think you have it down. Friendly, easy and a great experience.

William G. 
Rating:
5.0

Wonderful experience - extremely kind and helpful staff. We couldn't be happier, thank you!

VISCAYADUMOND W. 
Rating:
5.0

Helpful, friendly service, will definitely return.

Olga S. 
Rating:
5.0

Brad of ABC storage was super helpful and very thorough in all of his explanations regarding my truck rental.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
3.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

I can't imagine how I could have been serviced any better.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Neta K. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

None. It was the easiest, smoothest experience ever.

Julia D. 
Rating:
4.0

Customer did not leave a comment.

Maija C. 
Rating:
5.0

Brad provides a great service to the folks in Addison County. He is always very helpful and is honest about meeting expectations.

William B. 
Rating:
5.0

Not a thing. Everything was great. Thanks

debbie D. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Brad was great to work with! Much appreciated. Pete

Michael B. 
Rating:
5.0

I appreciated that the truck was sanitized!

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Very helpful advice at pick up. Great guy there, quick service. Clean and new truck.

Nicholas T. 
Rating:
3.0

Customer did not leave a comment.

William R. 
Rating:
5.0

The service was very good.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Quick and easy

lisa Y. 
Rating:
5.0

No improvement necessary. Got to drive a new 26' truck with only 1500 miles on it. Awesome!

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

frank F. 
Rating:
5.0

Customer did not leave a comment.

Gavin T. 
Rating:
4.0

Don't charge an extra day of fees when it was not stated to us a time frame for drop off in Bartow. It was only stated that we needed to return the 4x8 enclosed trailer in October 3, 2020 no time specified. I then learn that there was an extra day charged for the trailer to set in the yard of return with multiple 4x8 enclosed trailers there. I believe this is a true disrespect for a customer and veteran to have this shady type of business practices done to. I will not recommend or use this business again with this type of activity's.

Lawrence B. 
Rating:
5.0

Second time I've used this UHAUL location. Owner is great. Listens to your needs and provides great options and goes extra step to make sure the customer is taken care of. I'll certain use this location again.

Rick C. 
Rating:
5.0

He made returning the truck super easy and quick.

Carol K. 
Rating:
5.0

This was a very simple and easy process. I received exactly what was agreed upon and was very pleased all went so well. I very highly recommend this establishment. Thank you.

nancy H. 
Rating:
5.0

No Need To Improve I Found Brad To Be Very Accommodating. And Good To Work With .As So With The Equipment.Great Job!!

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE W. 
Rating:
4.0

Customer did not leave a comment.

Lawrence Q. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Service was great. Vehicle was top notch. A most satisfying experience and I'd reccomend to anyone.

mike C. 
Rating:
5.0

Very professional!

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne A. 
Rating:
5.0

No suggestions, great overall

Elizabeth M. 
Rating:
5.0

Maybe have a general rule that tires get changed out when the tread gets to a certain level. It would have saved me and my eight kids the hours we spent on the side of a highway.

Jessica V. 
Rating:
5.0

I don't remember his name, but the guy at the store was great on the phone and in person, very helpful.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

terrance P. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Have worked with this gentlemen before. Continuously goes above and beyond.

Steven S. 
Rating:
5.0

Drop off was easy and uncomplicated - and friendly!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

The truck was immaculate and service professional.

Joel G. 
Rating:
1.0

Whoever set up my trip did not give the ride enough mileage. They only gave me 266 miles and the trip was 325. I was charged extra and I am very upset.

Owen S. 
Rating:
5.0

I had some difficulties with the website, especially when changing the type of vehicle that I wanted; however, the manager at the site was great at working with me to ensure that my moving needs were met.

Andrew S. 
Rating:
4.0

The person who runs this U-Haul location is a very kind person. He is efficient and helpful and courteous! Thanks for being here Brad! As a salesperson I guess I would recommend when asking if you need anything else for your trip, that you run through a quick list of your products available. Boxes, tape, blankets, a lock, utility cart or dolly. Also upon return maybe have a broom handy for customers to sweep out their rig! I will definitely use this location again in the near future. ~Middlebury

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
4.0

This store was closed at the time I dropped off the car, but the online truck return process and their key drop box made drop off very easy. They called later that day to inquire about the missing dolly and pads, and said they would follow up with our pickup location to confirm that the dolly and pads had not been provided.

William C. 
Rating:
3.0

Customer did not leave a comment.

Cameron H. 
Rating:
3.0

Customer did not leave a comment.

Gina R. 
Rating:
5.0

Bras is very helpful

karl` D. 
Rating:
5.0

This owner was very personable, efficient, clear, and helpful. Although I think it is a strange policy that the renter should fold the used blankets and sweep out the truck, I assume that is what is generally expected in this do it yourself business, so I do not hold that against him.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

The gentleman who helped check in gave excellent service. He directed me to a cost savings option. When I got in the truck, he said there was not a 'hauling' option on the truck that I needed to worry about. However, there was an icon on the dash which made me look for the 'hauling' switch to turn off. So, I did. He would likely appreciate knowing this was present on the 10' box truck.

Margaret O. 
Rating:
5.0

Customer did not leave a comment.

Nanci A. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

hope M. 
Rating:
5.0

Customer did not leave a comment.

justin B. 
Rating:
3.0

Customer did not leave a comment.

Jay C. 
Rating:
4.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Roman G. 
Rating:
4.0

Please let me know ahead of time that you need a second contact person and phone number because I was taking the U-Haul out of state. It would work out best to put that information in while reserving online.

Glen B. 
Rating:
5.0

Owner Brad Jenne is very efficient, helpful, knowledgeable, and professional. We would highly recommend him to anyone planning to move.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

robin B. 
Rating:
5.0

Very convenient and easy to use.

andrew b.  |  Overall Experience 
Rating:
4.0

When I moved to Middlebury, I found that I hadn’t downsized enogh. The staff we great in informing me of options, providing internet access, and help with a padlock. Good people to work with.

DAVID D.  |  Overall Experience 
Rating:
5.0

I would highly recommend ABC self storage. Their units are clean, nicely taken care of, safe, and well-maintained. When I needed help, they were at the ready at all times. I very much enjoyed them.

KANDICE H.  |  Overall Experience 
Rating:
5.0

Great service

MICHELLE D.  |  Overall Experience 
Rating:
5.0

Easy to work with and very friendly.

linda g.  |  Overall Experience 
Rating:
5.0

Very clean and friendly place. That's all one needs when going through a transition! It helped me tremendously! Good luck!

ana m.  |  Overall Experience 
Rating:
4.0

Very professional

DAVID L.  |  Overall Experience 
Rating:
5.0

The unit was perfect for our needs; the staff is exceptional, they were really helpful and provided us with some great tips; highly recommend!

MARVin V.  |  Overall Experience 
Rating:
5.0

When I had a problem with my lock, the staff person was extremely helpful and resolved the problem for me. I had no other problems.

SCOTT H.  |  Overall Experience 
Rating:
3.0

Everything was fine

ELIZABETH D.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating service. Am pleased with the experience!!

JOHN P.  |  First Impressions 
No reviews have been submitted for this location.

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