There was no uhaul drop off sign to indicate where to put the key after hours.
Richard T.
Customer Reviews for Abercrombie Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to work with.
Scott C.The guys were rude and ignorant and all do to the fact I was gay.
Jason C.Very friendly and helpful customer service. Knowledgeable.
Melanie D.Everything went smoothly except there was no dolly in the truck at pick up and I believe I was charged for it. Other than that the truck was very easy to handle for the size. Would rent again!
Andy L.Everything when well, great service. Would high recommend this location.
Garry W.I can't think of a single thing that could have been better. The person doing the contract was cheerful, helpful, very courteous and professional, efficient, thorough with respect to the information on the truck and terms, and ensured I had assistance loading the extras onto the truck.
David F.But however. I'd never recommend Uhaul to anyone. I'd actually turn them from Uhaul ! I was way over charged !!!! They lied on phone and billed me annextea $400.
Laurie W.The guy running the mechanic shop on Abercrombie road is very rude. He treats us like we are wasting HIS time. I will not be going back to this location and will certainly mention to everyone to avoid this location. MP
Martin P.Easy location to get to. Very helpful and knowledgeable staff.
Dion A.All was great except there were no furniture pads. Staff was pleasant and there were no surprises.
James S.I think the mobile pickup and drop off is very convenient. Especially for someone who cannot be there before 5pm.
BRENDAN B.This was an awful experience. The truck was not available but the movers showed up. I spent more for UHaul arranged movers....UHaul refusing to refund and sending me all over the place. UHaul should cover for costs directly arising as a direst result of a failure on their part!!
Jenipher C.Key drop box was very hard to find, in the end I'm not sure key went in the right spot, there was a mail slot in the garage door that had “ ey rop†in stick on letters above it. The location is also a mechanical garage.
Kevin R.Mirrors would not stay adjusted (too loose, spun in the wind), transmission seemed like it was slipping, heavy exhaust tick, possibly lifter tick, brake rotors were wrapped on the front (pulsed when applying brakes), cab was dirty and smelled either like cigarettes or marijuana. Radio speakers were blown all around leaving it unusable. Service was okay, and I understand that the Vans come from all over, so most likely not this locations fault.
Alphonse R C.Better communication, proper name on invoice
Christopher R.This location is friendly & efficient and the truck was is good shape & clean.
Ross D.Abercrombie was a great location for a drop off spot very friendly staff very helpful Thank you Tony Anderson automotive!
tim C.This was a very poorly managed and overly expensive experience. I reserved a 10 ft truck FIVE weeks in advance, which was cancelled on us the day before the move. We were offered a 26 ft truck 300 km from our starting point (600 km required to start the move). The gas cost for a 26 ft truck vs a 10 ft truck was hundreds in the difference. The driving required to access the truck cost us hundreds. Navigating a 26 ft truck through downtown Halifax to a small dropoff site (not our choice) was a nightmare. A terrible UHaul experience.
Stephanie M.A safety checklist should of been done before using and provided to customer. I shouldn't have been given this truck. Steering was unsafe along with brakes, a disaster waiting to happen. I couldn't steer truck when backing up. Brake light warning and buzzer came on several times. The mileage and conditions of truck was poor. Seems like the telephone customer service system is fair but like to pass the buck. I want something done, a refund of some sort! I could of been injured or died during this ordeal. Not acceptable. The Abercrombie location never had a dolly we requested.
Laura C.No place to return key. Terrible terrible service
Jordan M.The guys ar Abercrombie Automotive give top customer service! Much appreciated.
James Walter K.The equipment and service were top notch and served me well over a long trip
Gordon P.Everything went very smooth and great customer service.
John V.I was told the uhaul was $40/day $0.89/km I used it one day and paid $100 up front. Yet twice someone has attempted to charge my card.
BAILEY NATHANIEL C.the trailers could have a jack on the hitch end , a bit difficult to hook up alone , I had to get help .
RAYMOND JOHN H.Everything went very well! Great to have this service at hand. Wish there was a representative in Antigonish !
LOUIS ARTHUR H.All good
ROBBIE M.Fuel tank was at 1/4 tank when I picked it up should have been at least 1/2 but ideally full. Had to go right to a gas station. Not a big deal just kind of inconvenient.
NICHOLAS O.Great staff, but when car was loaded, straps did not remain tight. We had to reattach ratchet straps to one tire at every gas stop. This was mentioned at drop off point.
Erica L.Perfectly clean and organized. Efficient, friendly service, product in fine working order. This is a business who knows what to do and does it ! Well done Abercrombie Automotive ! and UHaul Canada.
DENNISB B.When I went to rent a u-haul the owner told me that he wanted to eat his lunch and was annoyed that I was there wanting to rent. The tank is 1/4 fuel and they tell me I have to return the tank to a 1/4, mins you how do I know how much fuel I will burn then when at gas station had to judge to the 1/4 tank because EI am not giving more fuel than what they gave me. When I returned I was told to drop keys off in slot which I did but they never told me I had to have pictures of everything about truck inside and out and photos of fuel gage , speedometer reading. I then have to use a link to secure that I dropped where I was suppose to, well after being on hold for an hour and half then to get a service rep on photos tell me after I drove home I had to drive back to where I dropped it off to do the check in. Note none of this process was told to me when I rented it. I had already dropped keys in slot so could not get pictures of anything but I did on my own take a picture of mileage as I had a guy that I would not be treated fairly. So then the customer rep tells me I have to call customer service she puts me through and this lady tells me she put me through to wrong person now this person is telling she can't give me my return as they charged me two days because I was two hours over dealing on the phone with them. Worst experience of my life!!!
MARGARET MONICA T.timely and helpfully
ELDRIDGE KEITH R.The self online pickup froze and submitted info without me sending pictures of the odometer and damage, then had to call and be placed on hold for 45 minutes.
Johnathon B.Always friendly and courteous
BRUCE W O.could not get the picture to load when I took the truck back also there was a charge for paying with Visa, i found this a bit deceitful as it was not disclosed and you want the visa when a person rents a u haul then hey lets suck a couple of more bucks from each one U Haul would make an aggressive amt every day I guess you guys have a good take on the market but I will be looking at different rental for trucks
ROGER LESLIE S.Happy with this location
EARLE SCOTT C.Great customer service
Edwin L.I have used uhaul several times ,from installing new hitches on our vehicles to renting their trucks and trailers over time .I am very pleased . THank you , D Dennis
David D.Very convenient location
SCOTT C.All good and good people
David P.Prior to pick up, when the location was in contact the customer service rep seemed irritated with questions.
Patrick M.My truck had only a 1/4 tank of gas! Having to gas up first thing is super inconvenient and not knowing how much gas I'd use, I filled the tank to the cost of $110!! I never used nearly that much!! I returned it with over 1/2 a tank... your welcome Uhaul!!
Valerie W.Location is fine. What's not fine is the customer service when you have to call.
Ivanna C.I was overcharged on rental truck. Got the truck with 1/4 of fuel, They charged me for fuel fee of $100, they said I didnt fill the fuel the same amount when I got the truck, I only used the truck for 3 hours, drove my stuff approximately 1.5 kilometers from the pick up location, fill the fuel back to 1/4. Not impressed how they entertain costumer.
jerald E.It was really slow getting process to leave, as the system seemed to be down. I also was charged $15 cleaning fee because the blankets were not folded up, with I didn't realize they had to be. A representative that check me out did his best to get things situated and was very pleasant. However, Upon returning the next day for payment, my payment had already gone through on my credit card, which I was not told and the representative was rude and sarcastic when I questioned about the $15 charge for cleaning. I am a visually impaired person and do not drive oh, so things are not explained to me the way I thought they should have been. It would be nice to get my $15 plus tax back.
Sheri T.Everything anyone would expect, great
John S.I was double charged from my account
Morgan P.Pick up process was poor . Original location did not have size requested . Size offered would not fit into moving location . Had to change pick up locations which added 30 km and an hour of back tracking to an already busy day as well as an additional cost .
Paul A.I understand that we are going through some strange times and we are afraid of becoming infected with covid19, but it would have been nice if the people at this location would have picked up the phone at least. I am very new to this whole process and doing it online was confusing and such. What should have been a max 30 minute ordeal lasted almost 2 hours with a lot of confusion, frustration and wishing I went with another moving truck company. Uhaul itself was an amazing company to deal with, they were very helpful and made me feel like it was normal to be so lost online. However, the most frustrating part was that after trying to get a hold of someone at the location, even if they were to tell me there was nothing they could do, after I got a hold of uhaul someone came out staring straight at the ground, got in their car and sped off. 5 stars to uhaul, a big thumbs down for Abercrombie automotive.
Nevada F.The process of picking up the truck was great and the condition of the truck was great and clean. HOWEVER, when I went to return the truck to your Abercrombie, Pictou County location the customer service was THE WORST I HAVE EVERY ENCOUNTERED IN MY LIFE AND I AM 62 YEARS OF AGE. This person (man) did not speak when I entered the office. After standing there while he sat tying his boots, I had to ask to be waited on. I did that by asking if I needed a copy of my contract and he (without looking at me) said "wouldn't hurt". I then went to my vehicle and returned with my contract which showed the gas refill, which the nice lady had marked with a yellow highlighter. It showed a 1/4 of a tank, which was showing when I parked the truck in Abercrombie. After waiting another 5-6 minutes while the person was working on his computer "and by the way did not acknowledge me once again". I was the only person waiting to be waited on. There was a may sitting on a bench by the window. When we maid eye contact he just shrugged his shoulders and rolled his eyes. I then asked the person if he could check the truck so I could get on my way to work. He still did not speak - a few seconds later he picked up the truck key and a paper and proceeded to my rental truck. He returned shortly after and dropped the truck keys on the counter where I was standing and told me "you need to go and gas it up". this was the first bit of conversation. I told him it was only on a 1/4 tank when I picked it up like it is now and showed him my contract paper with the highlighted marking of a 1/4 tank. He said it needs fuel or we can do it for you and that will be $50.00 for the service and we put a minimum of $30.00 of fuel in it. I then said you've go to be kidding me. It is on a 1/4 of a tank and he said it was not. I then asked him where the nearest gas station was and he said "a light or two up the road". I left very upset to have to get perhaps $5.00 to bring it to the other side of the 1/4 tank mark. It was more than a couple of lights away. I had to go to the next town. I put $10.00 worth of gas in the truck and returned to the drop off location in Abercrombie where I had to start the waiting process all over again. At this point I feel he was punishing me for arguing with him. I had to ask him if he would go and check the truck as I was already an hour late for work because of his foolishness. He eventually when to check the fuel. While he was checking the fuel the man who was still sitting iby the window said, "I can't believe what I just witnessed that was such poor service". This man was waiting to have his car serviced and was not dealing with the same person I had to deal with. I then told him i only put $10.00 in the truck and drove to New Glasgow to get the gas. I said to him, "let's see what he has to say now" as I watched him returning to the office. He never said a word (again) just walked around the counter and printed a copy of my return
kathy B.