Customer Reviews for Abercrombie Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Abercrombie Automotive

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Dwain H. on

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Customer did not leave a comment.

Colin M. on

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Cosy way to much and was not made aware that there was a mileage charge. My total said 29.95 plus the 15.00 insurance then surprise and extra 30 something mileage charge plus I put the gas to put it back to where it was. Will definitely make others aware of this sneaky fee. I rented from you guys 5 times before and never had this fee. A rip off

James J. on

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Customer did not leave a comment.

Ross D. on

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A brief review of an instruction/safety check-list.

Landon Y. on

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Linda P. on

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Belinda M. on

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Michael M. on

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Very disgusting business and not clean at all

Chelssie M. on

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No help at all Also the price between the 2 exact trailers is 11$ more to rent from here

Douglas B. on

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Love how you are only asking about pick up and drop off location, when u-haul's policies are the only thing I had an issue with. If I book a truck over a week in advance, you can't wait until the day before to call and tell me the truck I want isn't available and I can't pick it up at the time I asked. I got it sorted out after some arguing, but seriously set up your system so that people can't book a truck that's not available at a time and location the truck won't be at, or at the very least give them a lot of notice if there are changes.

Connie M. on

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Paul D. on

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excellent experience thank you

Craig S. on

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Very pleased. I got an upgrade and everything worked out fine.

Donald T. on

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mounir Z. on

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SHAENDRA B. on

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Never again will I rent a uhaul

Elisha H. on

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I ordered a 20’ truck and they provided me with a 16’ truck.

Shaendra B. on

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All 4 of our trucks were horrible they had mechanical issues Our auto transporter had a bubble in one tire Could not open my doors on my vehicle as fenders were too high had to climb out window Because we had issues of trucks this was a 5 hr trip we did complain to customer service but no one wrote on file. This was a horrible nerve racking experience

Tyler G. on

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Staff was friendly, but the debit machine didn’t work so I had to go to the bank to get cash, when I booked online it didn’t tell me I would need a deposit so that was a $100 surprise, and then the uhaul was covered in snow and Ice that I had to scrap off, so to be clear I gave you over $300 to to pick up a reservation that took be an hour to leave with, this through my whole schedule off and incovienced my moving crew

Joyce P. on

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This dealer was exceptional, however my overall experience with U-haul was easily the worst experience I have had. I would not recommend dealing with U-haul other than with a dealer. I was VERY UNHAPPY with my corporate experience.

patrick D. on

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we happen to live in an area where the snow conditions aren't great so having said that it is beyond me why Uhaul doesn't supply SNOW TIRES. Not a safe situation !!

Susan D. on

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This place was not well maintained, very dirty, washroom was discusting, clutter everywhere. The fellow I dealt with was very pleasant and he got me everything I needed quickly and got me on my way.

jean M. on

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The clerk had the wrong order kept me waiting for over half an hour and there was mud on the floor of the truck. Also the clerk did not know where the truck was located and sent me in the wrong direction. I spent $500.00 on the truck and the phone person told me moving blankets were available. There were only 3 in the store and he gave them to me for free after ice mplained. The parking lot was very muddie

noreen W. on

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Thoroughly check out equipment before leaving the property. We found out that the left signal on the trailer did not work. My son checked the wires and cleaned them in order for the signal light to work.

Camille L. on

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dave B. on

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Returned in the evening. Very dark and hard to find correct address. GPS not helpful. Even though address correct, GPS led us to wrong address. Drop off location needs better lighting and/or better lighted signage.

ROD M. on

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Crystal J. on

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karen D. on

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brandon M. on

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Steven M. on

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