Customer Reviews for Abercrombie Automotive
(U-Haul Neighborhood Dealer)

291 reviews

874 Abercrombie Rd   New Glasgow, NS B2H5C6

(902) 752-0075

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(902) 752-0075

874 Abercrombie Rd
New Glasgow, NS B2H5C6

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

KEVIN S 
Rating:
3.0

Not screw up the booking and try to make me pick up a truck from truro for an in-town move in new glasgow. Take a look at that on google maps, I'll wait.

ALEXANDER B 
Rating:
5.0

Customer did not leave a comment.

Doris S 
Rating:
4.0

Customer did not leave a comment.

SHAWN J 
Rating:
5.0

Let me know what I needed to do for drop off

DARLENE M 
Rating:
5.0

They are great guys friendly, fast, look after all your needs. This is where I go all the time for great service..I would recommend them to everyone.. Thank you guys so much!!

RUTH J 
Rating:
5.0

Customer did not leave a comment.

P B 
Rating:
4.0

Customer did not leave a comment.

JOSEPH L 
Rating:
5.0

Thankfully after a terrible experience with the trucks and the trip over all, when we dropped everything off, the gentleman was completely understanding of everything that has happened. He took the time to understand,listen and take action to get us out the door and made sure that everything was squared away. We are grateful for the easy drop off.

Barry M 
Rating:
5.0

Customer did not leave a comment.

ABEL M 
Rating:
5.0

The online return was easy

RICHARD W 
Rating:
1.0

I Could Not. Get The Van I Wanted. I Put To Much Gas the Truck. I Wanted To Rent For More Time. I Spent Over $ 700 Dollars For 24 Hours

DANIEL A 
Rating:
3.0

Customer did not leave a comment.

PAUL R 
Rating:
2.0

Put on snow tires. I spend 3 hours ona deserted road stuck in the snow on the road as I tried to go slightly uphill. It ruined my day before Christmas.

MARK H 
Rating:
4.0

The rental and truck was great. No areas for improvement. Thank you

SHAWN J 
Rating:
3.0

Customer did not leave a comment.

Abdalazeez A 
Rating:
3.0

The customer service agent who assisted with pick up was excellent, as the pick up took over an hour to sort out and she remained calm and helpful. The truck was filthy inside and overall an old truck.

SELINA B 
Rating:
3.0

Everything went smoothly. No issues.

STEVEN R 
Rating:
5.0

Customer did not leave a comment.

RICHARD D 
Rating:
5.0

Best location in the area !

ELDRIDGE K 
Rating:
1.0

The front 2 tires of the uhaul were bald and NOT safe for the road or any type of travelling. I am very upset that this was missed.

REBEKAH H 
Rating:
4.0

Customer did not leave a comment.

BRIAN D 
Rating:
4.0

The phone sign in was smooth!

Josh P 
Rating:
5.0

Customer did not leave a comment.

GREGORY S 
Rating:
5.0

Customer did not leave a comment.

Trevor G 
Rating:
3.0

No customer service

Joe G 
Rating:
3.0

The U-Haul its self is very disorganized when it comes to sending you to your truck they change the locations nonstop. Send you from one side of the province the other side of the province to pick up your pieces of equipment the number two together so you end up wasting a whole day trying to pick up the pieces of equipment.

Matt M 
Rating:
5.0

Customer did not leave a comment.

Alex M 
Rating:
3.0

The drop off location is what you would expect, decent service .

Paul H 
Rating:
5.0

Customer did not leave a comment.

Kevin D 
Rating:
3.0

Customer did not leave a comment.

TYLER H 
Rating:
3.0

Customer did not leave a comment.

Amelie B 
Rating:
3.0

Although no fault of the dealer where the truck was picked up, I was forced to rent a 10ft truck instead of the 15ft.

Roxanne C 
Rating:
3.0

easier since there was a 24/7 drop off box but my app reset halfway through trying to take a photo of the front seat and then my truck vanished from the rental section of my app. then again I’m on the phone trying to get through to customer service to return the truck

Mackenzie S 
Rating:
1.0

I rented this unit for three days, took it back after 18 hours. Unit was very unstable at low speed and as a trained safety supervisor dealing with vehicle accident investigations I did not this vehicle was a hazard. Not only did i pay for three days and bring it back two days early they had the nerve to charge me for mileage overage.

FRANK L 
Rating:
4.0

Customer did not leave a comment.

Josh P 
Rating:
5.0

Customer did not leave a comment.

VICKY H 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
3.0

Fix the mirrors. Hard to move

Brenda C 
Rating:
3.0

Overall pleased with service. Two points for consideration: The cab interior could be wiped down between customers. The cab walls, doors and floor were okay. I wiped all the above down in 5 minutes. It would be interesting to see if the very next user comments. First time user of UHaul….. would have been nice to know that the additional $16 “ safe move” costing was actually $16 each day as opposed to a flat rate $16 for the complete duration of the rental.

Shawn r 
Rating:
3.0

Truck was difficult to steer amenable be checked out. Cab had not been cleaned out.

GAIL A 
Rating:
5.0

Customer did not leave a comment.

Amber H 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Customer did not leave a comment.

Hazel S 
Rating:
1.0

Booked a 26' truck seven days in advance and received a confirmation email indicating it would be available. When I arrived at the pickup time, I was informed by location employees that there was no truck in that size available, that they had not had one of that size for a while, and they would not be able to arrange for one for another week. I was also informed they had seen and reviewed the booking details, and were aware I would be coming in, but never contacted me. While on the phone with a U-Haul representative, she also told me that the location should have contacted me well in advance that there was no truck of that size, in order to make other arrangements. I was able to get a truck at this location, but only at half the size as the one booked, which seriously altered and negatively affected the moving process.

Daniel M 
Rating:
3.0

Customer did not leave a comment.

Sherrie L 
Rating:
5.0

No improvements to suggest.

Kevin J 
Rating:
5.0

Customer did not leave a comment.

kevin b 
Rating:
5.0

Customer did not leave a comment.

Myah W 
Rating:
5.0

Should charge the money as written only

darshin b 
Rating:
5.0

Easy drop off just had to drop off the trailer and he entered into the computer transaction .

Stanton C 
Rating:
5.0

Very helpful at the counter and very fair with mileage and fuel charges. I would definitely go to this location again and rent a U-Haul.

Amanda K 
Rating:
4.0

The staff are pretty busy, so it took some time before they could help. I totally understand that, so It was all good. The truck I rented was dirty when I got it, but they gave me a discount which really helped me out. When I dropped off my trailer, they were super helpful despite how busy they were and made time to help me with parking in the small space, and were accomodating with the juggling I needed to do to get my move done.

Christine A 
Rating:
4.0

There was no uhaul drop off sign to indicate where to put the key after hours.

Richard T 
Rating:
5.0

Very easy to work with.

Scott C 
Rating:
5.0

Customer did not leave a comment.

JEANETTE M 
Rating:
1.0

The guys were rude and ignorant and all do to the fact I was gay.

Jason C 
Rating:
3.0

Very friendly and helpful customer service. Knowledgeable.

Melanie D 
Rating:
3.0

Customer did not leave a comment.

Thomas R 
Rating:
3.0

Customer did not leave a comment.

Donna T 
Rating:
5.0

Customer did not leave a comment.

GORGE H 
Rating:
4.0

Everything went smoothly except there was no dolly in the truck at pick up and I believe I was charged for it. Other than that the truck was very easy to handle for the size. Would rent again!

Andy L 
Rating:
5.0

Everything when well, great service. Would high recommend this location.

Garry W 
Rating:
5.0

Customer did not leave a comment.

Keith S 
Rating:
5.0

I can't think of a single thing that could have been better. The person doing the contract was cheerful, helpful, very courteous and professional, efficient, thorough with respect to the information on the truck and terms, and ensured I had assistance loading the extras onto the truck.

David F 
Rating:
5.0

Customer did not leave a comment.

Maragaret S 
Rating:
2.0

But however. I’d never recommend Uhaul to anyone. I’d actually turn them from Uhaul ! I was way over charged !!!! They lied on phone and billed me annextea $400.

Laurie W 
Rating:
1.0

The guy running the mechanic shop on Abercrombie road is very rude. He treats us like we are wasting HIS time. I will not be going back to this location and will certainly mention to everyone to avoid this location. MP

Martin P 
Rating:
5.0

Easy location to get to. Very helpful and knowledgeable staff.

Dion A 
Rating:
5.0

Customer did not leave a comment.

Tom C 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M 
Rating:
3.0

All was great except there were no furniture pads. Staff was pleasant and there were no surprises.

James S 
Rating:
5.0

I think the mobile pickup and drop off is very convenient. Especially for someone who cannot be there before 5pm.

BRENDAN B 
Rating:
1.0

This was an awful experience. The truck was not available but the movers showed up. I spent more for UHaul arranged movers....UHaul refusing to refund and sending me all over the place. UHaul should cover for costs directly arising as a direst result of a failure on their part!!

Jenipher C 
Rating:
3.0

Key drop box was very hard to find, in the end I’m not sure key went in the right spot, there was a mail slot in the garage door that had “ ey rop” in stick on letters above it. The location is also a mechanical garage.

Kevin R 
Rating:
3.0

Mirrors would not stay adjusted (too loose, spun in the wind), transmission seemed like it was slipping, heavy exhaust tick, possibly lifter tick, brake rotors were wrapped on the front (pulsed when applying brakes), cab was dirty and smelled either like cigarettes or marijuana. Radio speakers were blown all around leaving it unusable. Service was okay, and I understand that the Vans come from all over, so most likely not this locations fault.

Alphonse R 
Rating:
4.0

Customer did not leave a comment.

Rick M 
Rating:
2.0

Better communication, proper name on invoice

Christopher R 
Rating:
3.0

This location is friendly & efficient and the truck was is good shape & clean.

Ross D 
Rating:
5.0

Abercrombie was a great location for a drop off spot very friendly staff very helpful Thank you Tony Anderson automotive!

tim c 
Rating:
5.0

Customer did not leave a comment.

Nancy F 
Rating:
1.0

This was a very poorly managed and overly expensive experience. I reserved a 10 ft truck FIVE weeks in advance, which was cancelled on us the day before the move. We were offered a 26 ft truck 300 km from our starting point (600 km required to start the move). The gas cost for a 26 ft truck vs a 10 ft truck was hundreds in the difference. The driving required to access the truck cost us hundreds. Navigating a 26 ft truck through downtown Halifax to a small dropoff site (not our choice) was a nightmare. A terrible UHaul experience.

Stephanie M 
Rating:
1.0

A safety checklist should of been done before using and provided to customer. I shouldn’t have been given this truck. Steering was unsafe along with brakes, a disaster waiting to happen. I couldn’t steer truck when backing up. Brake light warning and buzzer came on several times. The mileage and conditions of truck was poor. Seems like the telephone customer service system is fair but like to pass the buck. I want something done, a refund of some sort! I could of been injured or died during this ordeal. Not acceptable. The Abercrombie location never had a dolly we requested.

Laura C 
Rating:
1.0

No place to return key. Terrible terrible service

Jordan M 
Rating:
3.0

Customer did not leave a comment.

John L 
Rating:
3.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

Trevor J 
Rating:
5.0

The guys ar Abercrombie Automotive give top customer service! Much appreciated.

James W 
Rating:
5.0

The equipment and service were top notch and served me well over a long trip

Gordon P 
Rating:
5.0

Customer did not leave a comment.

neil h 
Rating:
3.0

Customer did not leave a comment.

Patrick D 
Rating:
5.0

Everything went very smooth and great customer service.

John v 
Rating:
3.0

Customer did not leave a comment.

Kyle W 
Rating:
3.0

I was told the uhaul was $40/day $0.89/km I used it one day and paid $100 up front. Yet twice someone has attempted to charge my card.

BAILEY N 
Rating:
4.0

the trailers could have a jack on the hitch end , a bit difficult to hook up alone , I had to get help .

RAYMOND J 
Rating:
5.0

Customer did not leave a comment.

Jim C 
Rating:
5.0

Everything went very well! Great to have this service at hand. Wish there was a representative in Antigonish !

LOUIS A 
Rating:
5.0

All good

ROBBIE M 
Rating:
3.0

Customer did not leave a comment.

VICTORIA G 
No reviews have been submitted for this location.
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