Customer Reviews for Abes Motors Inc
(U-Haul Neighborhood Dealer)

331 reviews

1553 W 117th St   Lakewood, OH 44107
(Across from KFC)

(216) 281-2049

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(216) 281-2049

1553 W 117th St
Lakewood, OH 44107
(Across from KFC)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Bruce N. 
Rating:
2.0

Customer did not leave a comment.

KAREN C. 
Rating:
4.0

Customer did not leave a comment.

JONI C. 
Rating:
5.0

Customer did not leave a comment.

Laurie P. 
Rating:
3.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

GLEN R. 
Rating:
3.0

Check engine light was on wen I picked it up. Wasn'tade aware of this before signing the contract.( Cleared afert driving) truck stumbled to get to 60ph with only a couch and ottoman. So my fully loaded.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

HAYDEE S. 
Rating:
5.0

uttility dolley had a flat tire and I was unable to use it.

Michelle B. 
Rating:
5.0

Abe was extremely friendly, honest, and helpful throughout the rental process for my UHAUL moving truck. I will definitely be back again. Thanks Abe!

Michelle C. 
Rating:
3.0

Customer did not leave a comment.

EARL S. 
Rating:
5.0

Abe was very nice.

Michelle B. 
Rating:
1.0

Made reservation for 9:00 am. Had called shop 5 days earlier to confirm reservation, no one at actual location. They said they would look for my reservation and be there. At reservation time, no one at location, I called again, and owner showed up half hour later. Said he didn't open until 10:00! Location is very ramshackle, office filthy, and generally indifferent attention. Would not recommend to anyone else. My rental vehicle was ok and my experience at other end was fine.

RICK M. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Nothing evrything fine.

GAYLORD M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
4.0

Telephone staff help was quick and courteous in locating an alternative pick-up site when original couldn't get the vehicle I'd reserved. So was Mr. Abe Younes at the actual pick-up site. He was helpful in exiting the rather tight parking space.

Prof David A R. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE P. 
Rating:
3.0

Customer did not leave a comment.

Alexander C. 
Rating:
1.0

I was charged for equipment that was not left in the uhaul. The guy at the shop closed up and left before I could even ask. Would like a refund it was $5

Adrianne P. 
Rating:
1.0

My reservation was at 10:00 a.m. I got dropped off by an uber at the site. There was nobody there when i arrived. called all 5 of the different phone numbers listed on the front of the building, no answers. waited an hour, still no show. Called u-hall. they were able to get me a truck from another location. had to get another uber to take me to the new location. it was fine after that. 2 hours of my life and an additional $15 for the uber that i won't get back.

EDWARD W. 
Rating:
5.0

Abe gets you out fast, very friendly. Will return for future rentals.

WILLIAM G. 
Rating:
3.0

More accessory equipment at pickup pocation

John A. 
Rating:
3.0

Have the things that I bought in the uhaul there were no pads etc

COLLIN S. 
Rating:
3.0

Make sure trucks are available at requested time. Originally was supposed to have this rental on Friday, 8/27. However, upon arriving to the lot, I was unable to check into my reservation, could not contact the U-Haul corporate number or the location. Which then delayed my moving plans til Sunday 8/27.

John Paul G. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
1.0

I was overcharged PeriodT

Yvette C. 
Rating:
5.0

Customer did not leave a comment.

Carleen B. 
Rating:
1.0

It wasn't the location that was the problem. It's the company itself. I ended up having to pay twice as much for half the size uhaul and drive 4 extra hours because they called me the day before my scheduled “guaranteed” pickup and said they had to cancel it. They are supposed to pay the $50 fee to me, but what's that compared to the extra $150 I ended up paying, the extra 4 hours of driving, and the unbelievable amount of stress!!! And when I tried to talk to someone about possibly getting a break on the mileage rate I just got bounced around to different people for an hour and told it's not a corporate issue, it's the location decision. Then they say it's corporate. Just a waste of time and a hot mess!…and still no results. No compassion or understanding for their customer's situation at all. Very disappointed.

maria S. 
Rating:
1.0

Too small for huge truck

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Aubrey M. 
Rating:
3.0

Customer did not leave a comment.

TONYA P. 
Rating:
5.0

This location was amazing! The guy who works here was working very hard to service all the customers. No issues at all with the location or equipment. BIG COMPLAINT is the U-Haul app / mobile pickup. This didn't work at all, and I ended up having to wait 45 minutes for pickup approval through the app. The guy at the shop ended up having to manually process my rental because the mobile pickup was taking so long.

Matthew S. 
Rating:
4.0

Great to work with! Very easy transactions. Would definitely use them again.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
3.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Alisia G. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
2.0

Truck was not on lot upon arrival and took over an hour to arrive. Also did not have furniture dolly I requested. Was given free add-ons and extra miles, which helped, but should have covered some of the cost of the truck as well. Was not conveniently located relative to my residence/requested pick-up location, so getting there was a hassle (which, I recognize, is Uhaul's fault rather than Abe's).

Nathaniel R. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
1.0

After returning the truck, we were billed for driving an extra 20 miles. I discovered that the allowed miles in the contract did not accurately reflect the minimum mileage needed to complete this move. U-Haul customer service has refused to address this or refund us for the extra miles. This experience has been frustrating, and I will not be renting from U-Haul again.

Martin J. 
Rating:
4.0

Love Abe!

LISA C. 
Rating:
3.0

If running a little late for a 10 am pick-up, please pick up the phone when I call to let you know I'm running late and don't give the 10' truck I reserved to someone else. Or give me a way to leave a message. Could not pick up my reserved truck until 12:30 pm.

Brett S. 
Rating:
3.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Very friendly helpful service. Fast & efficient. Highly recommend this business.

THOMAS T. 
Rating:
3.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Meagen C. 
Rating:
5.0

Everything was great. Vehicle was ready to go when I got there and the people were very pleasant and helpful.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
2.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

KASHUBA S. 
Rating:
5.0

Customer did not leave a comment.

JESSE K. 
Rating:
3.0

Customer did not leave a comment.

BERNARD B. 
Rating:
3.0

The guy didn't send me back the difference between what he charged me in the beginning and the actually consuming. If that was the other way he was going to take his money right away.

OTMANE E. 
Rating:
5.0

Customer did not leave a comment.

AUNG S. 
Rating:
4.0

Customer did not leave a comment.

JACOB RICHARD S. 
Rating:
5.0

Pickup and dropoff were incredibly easy. As a first-timer i imagined the truck would be dirty from wear, it was incredibly clean as was the dolly we rented! Would use Abe's again!

John D. 
Rating:
5.0

Customer did not leave a comment.

EMILY H. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Amazing service! Abe was a pleasure to work with!

kaylee L. 
Rating:
4.0

The man helping me, Abe, was tremendous. The issue is that the website did not instruct me to pick a drop off location or put in a destination address. So we were figuring that out on the fly, and he had to make a couple of calls. Again, the pick up location and Abe himself get a 10 out of 10. The reservation process on line needs some work.

Martin J. 
Rating:
2.0

Customer did not leave a comment.

anthony P. 
Rating:
5.0

Abe is very professional and cooperative

Robert S. 
Rating:
5.0

Yes, it was around 20:00 and the location was closed on Web site. I called the number and was answer with instructions on how to drop off vehicle after hours. Large lot. PERFECT. thank you

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Guodong C. 
Rating:
3.0

Customer did not leave a comment.

NONE I. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Very nice operator. Great to deal with.

CURTIS H. 
Rating:
4.0

In my case it did not negatively impact my ability to load the truck since I did not have much furniture to move, but the dolly I had paid an additional amount for initially was not available when I picked up the truck. I was easily and quickly refunded for the applied amount of the dolly but if I had been depending on having it, it would have resulted in difficulty.

KRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

Dana T. 
Rating:
3.0

So Uhaul sends a link for you to open and confirm the trucks condition before leaving the pickup location. The person did not tell me this and so I did not see the link until after I had left the property and the link expired. Make sure you open the link and complete the inspection before you leave.

JARED H. 
Rating:
1.0

The app is shit. I ended up having to call anyway. When I dropped off the truck, almost before I even got stopped the guy had the back open and was talking out the dolly. He said just leave the keys in the door even though I hadn't even started the return process. Nasty pushy man.

Thomas R. 
Rating:
2.0

The owner was very nice but there was another man there while I was checking in that kept interrupting our transaction (maybe his son or a relative?) coming into and out of the office without wearing a mask. I thought that was extremely rude and dangerous.

Liz M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
3.0

Per previous comments, drop-off man was understandably confused at return of truck w/empty tank. He mentioned that now someone would have to pay to fill the tank. I was sorry he was caught in the middle of the misunderstanding. On my end I explained what I was told and he had to admit it wasn't really my fault.

Chris H. 
Rating:
3.0

Customer did not leave a comment.

Erin D. 
Rating:
3.0

Customer did not leave a comment.

Kaitlin O. 
Rating:
4.0

I parked the truck and dropped the keys into the 24 hour box, so no interaction with anyone. I did get a prompt e-mail the next morning verifying the drop off and that all was in order, no extra charges. Very appreciative of that.

MARTIN J. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
2.0

Customer did not leave a comment.

erin C. 
Rating:
3.0

Customer did not leave a comment.

VICTOR F. 
Rating:
3.0

I don't believe any sanitizing was done to the truck. I would have assumed that due to covid the equipment would have to be sanitized between users?

Dawn C. 
Rating:
5.0

All good

John C. 
Rating:
5.0

Customer did not leave a comment.

Ahmed B. 
Rating:
5.0

Customer did not leave a comment.

Rachel W. 
Rating:
3.0

No one present at drop off which was @ noon.

James H. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
3.0

Good location for drop off but it wasn't clear where to exactly park the car. Include those instructions clearly under the drop Off location on the confirmation page

Demetrius T. 
Rating:
3.0

Customer did not leave a comment.

Denise M. 
Rating:
3.0

This location had very little space for parking, and there were 3 UHauls (myself included) trying to drop off their trucks at the same time. It was stressful trying to figure out where to park in such a way that the next drivers would be able to get the truck out without too much trouble. The dropbox for keys was easily accessible, though, which I appreciated. One comment about the dropoff process, though - the UHaul app is very buggy. It glitched out and crashed on me THREE times before I was finally able to successfully complete the process. I can only imagine how panicked I'd feel if I hadn't finally been able to submit the truck return information on my fourth try. I definitely would not feel comfortable renting from UHaul again with the number of bugs I identified in the app - unless you can directly interact with people for pickup/return, you're likely to have a bad experience.

Ashley G. 
Rating:
1.0

There was one single item I left on the back of the truck a long stick that attaches to my bed stick I was told it was not on the truck but the representative never even went to go look so now that's something I have to buy

Lela B. 
No reviews have been submitted for this location.

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