Customer Reviews for Abes Motors Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Abes Motors Inc

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JARED H.
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So Uhaul sends a link for you to open and confirm the trucks condition before leaving the pickup location. The person did not tell me this and so I did not see the link until after I had left the property and the link expired. Make sure you open the link and complete the inspection before you leave.

Thomas R.
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The app is shit. I ended up having to call anyway. When I dropped off the truck, almost before I even got stopped the guy had the back open and was talking out the dolly. He said just leave the keys in the door even though I hadn't even started the return process. Nasty pushy man.

Liz M.
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The owner was very nice but there was another man there while I was checking in that kept interrupting our transaction (maybe his son or a relative?) coming into and out of the office without wearing a mask. I thought that was extremely rude and dangerous.

Eric C.
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Customer did not leave a comment.

Chris H.
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Per previous comments, drop-off man was understandably confused at return of truck w/empty tank. He mentioned that now someone would have to pay to fill the tank. I was sorry he was caught in the middle of the misunderstanding. On my end I explained what I was told and he had to admit it wasn't really my fault.

Erin D.
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Customer did not leave a comment.

Kaitlin O.
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Customer did not leave a comment.

MARTIN J.
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I parked the truck and dropped the keys into the 24 hour box, so no interaction with anyone. I did get a prompt e-mail the next morning verifying the drop off and that all was in order, no extra charges. Very appreciative of that.

Matthew G.
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Customer did not leave a comment.

erin C.
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Customer did not leave a comment.

VICTOR F.
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Customer did not leave a comment.

Dawn C.
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I don't believe any sanitizing was done to the truck. I would have assumed that due to covid the equipment would have to be sanitized between users?

John C.
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All good

Ahmed B.
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Customer did not leave a comment.

Rachel W.
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Customer did not leave a comment.

James H.
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No one present at drop off which was @ noon.

Randall M.
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Customer did not leave a comment.

Demetrius T.
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Good location for drop off but it wasn't clear where to exactly park the car. Include those instructions clearly under the drop Off location on the confirmation page

Denise M.
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Customer did not leave a comment.

Ashley G.
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This location had very little space for parking, and there were 3 UHauls (myself included) trying to drop off their trucks at the same time. It was stressful trying to figure out where to park in such a way that the next drivers would be able to get the truck out without too much trouble. The dropbox for keys was easily accessible, though, which I appreciated. One comment about the dropoff process, though - the UHaul app is very buggy. It glitched out and crashed on me THREE times before I was finally able to successfully complete the process. I can only imagine how panicked I'd feel if I hadn't finally been able to submit the truck return information on my fourth try. I definitely would not feel comfortable renting from UHaul again with the number of bugs I identified in the app - unless you can directly interact with people for pickup/return, you're likely to have a bad experience.

Lela B.
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There was one single item I left on the back of the truck a long stick that attaches to my bed stick I was told it was not on the truck but the representative never even went to go look so now that's something I have to buy

Tammi S.
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Customer did not leave a comment.

MARTIN M.
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Customer did not leave a comment.

Scott R.
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Customer did not leave a comment.

Brianna M.
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I would NOT recommend people use the Uhaul app or express check in. I stood in the cold for 25 minutes trying to get it to work. Luckily the owner showed up to his business early and was able to help me.

Jessica R.
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The owner of the company, Abe was beyond helpful and kind. He walked me through everything and was extremely helpful. I would highly recommend his company to anyone looking to rent a Uhaul.

Kathryn S.
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I would maybe not suggest an after hours drop at this location as it is not in the best area

OLANDA L.
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Customer did not leave a comment.

Marlena A.
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I NEVER used pads but was charged $20 for them, I used a dolly for $10- I was WAY overcharged! I counted me miles and gas and was owed money, but now its saying I owe Uhaul- I want a review. I returned equipment on line and still have my receipts I'm owed money not owe uhaul!

Noelle D.
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We used this location because it was very close to where we moved to in Ohio. The person told me to just drop the key in the chair and "I was good to go". No receipt (until prompted to provide one) was offered. We were tired and chose convenience over quality. The guy was nice enough, but I wouldn't go back.

GAYLORD M.
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Manager very helpful and friendly! Convenient location for my drop off!

deebony P.
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Abe was very nice, he called to confirm and when we arrived early informed us that the truckmwill be there shortly. After about 20 mins he called me and informed me that the truck was there and ready to go

Hannah H.
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Customer did not leave a comment.

Vanni M.
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The placed wasn't marked with a visible U-haul sign. It's a used car lot. Adequate enough.

Mahnur H.
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Customer did not leave a comment.

Edward M.
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Customer did not leave a comment.

Alexandra B.
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Customer did not leave a comment.

MITESH P.
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Not clean

John H.
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Customer did not leave a comment.

Vadim Z.
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That location is closed on weekends, but someone came to the office on Saturday just to let me get the truck. Thanks a lot. Appreciate your service

Amanda N.
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I called the day before to confirm reservations. I was told my reservation was confirmed and when I arrived my reservation was “lost”. I also tried the online check-in. The owner rented the truck that was confirmed by the app to someone else that had arrived before us, even though I tried to stop him explaining it was our truck. Then had to wait another 20 minutes to sort out a new truck. Our originally scheduled time to pick it up was 9:30, didn't leave the shop til 10:45. Which put us and our helpers at a great disadvantage.

Destini S.
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Customer did not leave a comment.

Sarah M.
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Even though I had a reservation and confirmation number I did not receive the size I wanted. They had another size available so I didn't go empty handed but was frustrated I didn't have the size I reserved.

Eugene P.
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Abe is awesome.! I will rent again. We need more people like Abe.

Kimberly B.
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I was told when we picked up our truck that if we got it finished within one day there would be a discount. We return the truck in about 6 hours. The owner showed up as we were leaving and told me that I was crazy for thinking that. I'm not crazy. He made me feel extremely uncomfortable. Even though I did the check in on the phone he wanted to make sure it was done properly. Thank goodness I was not there alone. He really freaked me out. I'm also wondering how I get my discount since he refuses to do anything for me except treat me like a criminal.

Lawrence G.
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Customer did not leave a comment.

Sahrah H.
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Customer did not leave a comment.

maya S.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

Calie M.
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Customer did not leave a comment.

Jeannie A.
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I think the only improvement would be for them not to rent uhauls. They are only opened two days a week. They u haul information says they have daily operating hours. They don't. The hours on the days they are actually opened are not the hours stated on the web site.

Williams N.
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I booked my truck through a representative at the Uhaul customer service line. The pickup time was completely messed up, but Abe changed his schedule to accommodate me. Without him doing that, I would not have been able to even begin my move. Abe deserves a thank you from me, and from the customer service rep, as he has saved uhaul from losing any of my future business.

Scott F.
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Told me he would meet me at 8:00 am; was 45 minutes late (after I called him). Not entirely his fault since the U-Haul scheduling system is ridiculously confusing and bad.

John N.
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Customer did not leave a comment.

Jon B.
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The customer service at the pick-up location was GREAT!!

David S.
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Customer did not leave a comment.

Callie M.
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Customer did not leave a comment.

Sharon J.
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Very small lot to drop off a large truck

Isaac H.
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Customer did not leave a comment.

Ehsan C.
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Customer did not leave a comment.

Kyle C.
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Customer did not leave a comment.

Chelsey B.
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Customer did not leave a comment.

Julie S.
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The truck was ready and waiting when I came, even though it was after hours. I called the owner at least three times with questions while I was renting and he was very courteous and gracious. I even found a way to lock the key in the truck and he was super nice about it. It IS a small location, but the attitude and courtesy of the owner was well worth the rental.

Scott C.
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Only complaint was the time taken to check in the uhual dropped off, otherwise was all good! Was nervous something went wrong when I was notified my drop off was report as late. But got fixed up when truck was checked in, which I am now content about.

FRANCIS C.
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Both locations were family owned and the owners were efficient and gracious! I was pleasantly surprised and will recommend this service and location to friends.

ANGEL R.
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They send this to a wrong person

Johnny P.
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Customer did not leave a comment.

caitlyn J.
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Absolutely no problems wit hthe yruck - it was perfect for our needs. However, the location was a horrible experience. When we arrived for our reservation, the truck was not there. We had to wait for it to come back. Another truck was available, but he would not honor the reservation and tried to up charge us. We waited a half hour for the truck to be returned. He also tried to up charge us for another day, since the location would be closed after we had planned to return the truck. Luckily, I realized you could do the check-in online. I will not return to this dealer ever again.

Barbara M.
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Was charged an extra day when I actually returned truck to 24 drop off one day early on Sunday.

Mike K.
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I filled the gas tank and was still charged. The vehicle was 1/64 under full! The lot was pure ice, full of cars and dangerous to drive even a small truck out of. (Abe's is a used car lot) I pulled in because there was an "OPEN" sign displayed but it was still closed at 10am. Find a different U-Haul location. Abe doesn't deserve your business.

Kapiolani A.
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Just not my preference. I normally rent from a retail U-Haul store. So this was different and sketchy for me.

JEFFREY M. B.
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Customer did not leave a comment.

Brandon W.
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Customer did not leave a comment.

Aaron M.
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Customer did not leave a comment.

Laurine M.
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Customer did not leave a comment.

Glen B.
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The equipment had wiring problems, lights didnt work . And I had to wait for the guy to show up , he was an hour late . One of the chains was so short on the tow dolly it had no lead way for turning ratio. And this is the 2nd time I've gotten a tow dolly in the last month where half the lights worked . Very unhappy customer.

Kyle B.
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Super small entrance and poorly parked vehicles made it nearly impossible to even enter it.

john L.
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Customer did not leave a comment.

tom B.
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You need to know the hours of operation for your UHaul dealers. They were not open when I was scheduled to pick up and it disrupted my holiday weekend dealing with owner multiple times prior to pick up. The dealer also advanced my rental time requirement me to make multiple phone calls to extend to original agreed upon times.

Aurora K.
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The location was very convenient but the store was in poor condition and the access to the I haul truck was limited due to poor parking.

John H.
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Customer did not leave a comment.

Craig C.
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Luckily, Abes Motors was available for drop off, especially after hours. It would've been VERY helpful if the website had mentioned that not all locations accept Drop offs or One Ways! Even the experienced U-Haul workers in Lansing didn't know this and we had to drive to a couple of locations to return the trailer, very annoying.

Annmarie S.
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Customer did not leave a comment.

Francesca L.
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Very helpful and friendly. Accommodated our schedule by meeting us early.

Monie B.
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This was the worst experience i have ever had with uhaul. The appointment was confirmed and when i got there the place was closed. Over 20 minutes after appointment and calling corporate uhaul as this location would not answer their phone nor their cell phone. Corporate calls them and then call us back and ask if we are willing to wait 15 mins for them to come. We decide to wait and then the place decides to tell us the truck leaks water and they are not responsible if anything gets ruined. I ask why he did not tell that to corporate when they called him 5 minutes before that and had us wait and why did he even make the truck available period knowing that issue and that the forecast called for rain. Very disgusted and disappointed with this location and corporate with this. Poorly ran location and very sheisty.

carly M.
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Parking lot is very small

Kathy C.
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Customer did not leave a comment.

DAVID M.
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Bigger sign

Ryan H.
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Customer did not leave a comment.

MIKE M.
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Honor the quote given by the main office! The quote was $539.00 and I was charged $662.96! And the salesman said there was no charge for pads and dolly!

Michael O.
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Customer did not leave a comment.

Christiaan V.
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I spoke with Abe, then met him at his store. He went above and beyond to help me with other moving questions. I'm making a point to tell anyone I know who is moving to go to Abe's.

Tim K.
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nothing, Abe was very easy to work with and very professional. I would use him again in a second.

Emma M.
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Customer did not leave a comment.

Tyler K.
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Abe was very nice. the location was not great but the owner was a great guy.

Rosario S.
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The owner Abe at this drop off location was nothing short of amazing. We were stuck without a ride to the airport and he generously and without hesitation, offered to take us during his workday and rush hour traffic and would not accept any money. This man is the epitome of a good business owner. I would highly recommend doing business with Abe.

Ann W.
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Very helpful!

Allen M.
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Customer did not leave a comment.

Caitlin B.
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It was convenient that this location was close to my house, but some improvements to the lot would have made it better. For example, signage that said where to drop the UHaul off would have been nice and a paved area instead of a dirt patch would have been nice too.

Lindsy R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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