It took is 3 trailers to get one that functioned. Then the passengers side tire was bad. So we worried the whole time of getting a flat. Then when we dropped it off we couldnt even get the deposit back. We were told one price online and were charged almost 200 moreChristina M.
Customer Reviews for Acadiana Stor N Lock of Slidell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John B.
Truck was nice and clean but the AC work didn't work after a full up. Have to drive for about 10 minutes then it's started to work. Drive side window won't close all the way up when your at highway speed. You would of gotten 5 stars if the AC was working correctly.Lap N.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Emile S.
Customer did not leave a comment.ANGELA R.
The truck seems to need a transmission, it was very hard to change gearsChloe J.
Michelle at this location was really great to deal with. She kept us updated on the status of our rental. Was very professional in showing us the contract the rental.Dolores T.
Customer did not leave a comment.ROGER H.
Tracking customer's reservationsJulius G.
Nothing, everything and everyone was wonderful. I even arrived a couple minutes after closing and the employee checked me in instead of having me do the check in myself which I didn't want to do. I was very appreciative of that. I will definitely return to this location for future needs.Fabianne F.
Customer did not leave a comment.RODNEY E.
Please make sure the locks work. It put us behind time and luckily the employee was very helpful and fixed it for us.Phylicia L.
Customer did not leave a comment.CASEY D.
I called to make the reservation and was quoted $0.79 per mile. When I checked in I was told the mileage was really $1.09 per mile. No explanation could be provided for the discrepancy. I will not use this location again.Kristie G.
The ladies there were awesome and most friendly. I would tell anyone to go there!!!Douglas R.
Customer did not leave a comment.Robert W.
Great customer service. She was AWESOMEtoni K.
THe lady at the desk was very nice and helpfulRobert R.
Very friendly service agent at Acadian when calling to secure a truck on the phone. Just not a fan of the online check in and out procedure.Elliott E.
I made reservations for a 20 ft truck for 7/15/2020 by Rosa, in which was made for 7/16/2020 instead. I went to the Gause Blvd location to pick up the truck after speaking to Christine yet the truck was at a further location causing more mileage on the truck. I go to the location for pick Christine was very nice and professional. I drop the truck off and Rosa saw dirt on the floor board of the driver side and states you need to clean this up you can't leave it like this. I stated it was raining and I am not cleaning it up. Rosa stated I can charge you a cleaning fee. I said excuse me I have never been charged and I'm not cleaning anything. Rosa stated well Christine isn't going to be happy. I said I don't care! This is the worst experience I have ever had with Uhaul! I am very displeased with the way I was treated!!!Cherry B.
Customer did not leave a comment.Lamontya A.
My original pick up site was in New Orleans. The time of my reservation was changed without consulting me. It was only by the grace of god that I noticed the change. I had to call the 1-800 number at 11pm, on hold for over an hour, and they were able to find the only truck in the general area for my needs. This site was 45 min from my original reservation, with a pickup time for 6am. I was extremely unhappy with Uhaul and the Tulane Ave uhaul sitedebbie Y.
Customer did not leave a comment.Robert C.
Good serviceTony C.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Joshua S.
Excellent customer service experience. Highly recommend.Gio A.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Jason H.
Rosa was fantasticTimothy S.
Customer did not leave a comment.Susan B.
Ms. Rosa helped me. Very professional and kind! Explained everything to me every step of the way! We will always rent from her from now on!Rebecca B.
The questioning process was longer than anticipated. I rent vehicles very often, when renting a vehicle they ask me for my License, Credit Card and proof of insurance.. When I rented one of your vehicles I had to provide 2 additional names and phone numbers both which had to answer at that moment. I believe this step was unnecessary..Troy D.
Customer did not leave a comment.Heather O.
Customer did not leave a comment.Melissa M.
Stop charging outrageous amounts of money to drop off uhaul trailers; at other stores, other than; the one you rented it from. I thought, uhaul was owned nation wide; by uhaul and a costumer could drop off at any store; for the same amount.Dennis W.
Local location where I ended up was great! National uHaul reserved the truck at a location about 10 miles from where they said it would be.Larry E.
Customer did not leave a comment.Kayla T.
Customer did not leave a comment.Bethann A.
The truck had trouble shifting at one point but then didn't do it again.... the drop off process would be great if the location was in a place that had cellular service.Matthew K.
Customer did not leave a comment.Lindsey C.
Customer did not leave a comment.Tommy O.
Customer did not leave a comment.Emile S.
Customer did not leave a comment.FARREN S.
Customer did not leave a comment.Bob F.
Thoroughly checked that trailer was hitched properly and all lights worked. I had to change the wiring harness on my car - parts dealer was across the street.Christopher H.
Customer did not leave a comment.Josue O.
The attendant was very helpful and kind .Perry S.
Customer did not leave a comment.Phyllis S.
I have no complaints. Ms. Rosa was very helpful.Alonda S.
I loved the service here. The people were nice and professional. The office was very spacious and neat. The truck took only a few minutes (probably less) to pick up and drop off. 5 starsRobert Thomas A.
Trucks were much better then ever expected. Clean, great AC, radio, cruise control and run the speed limit with a load. They were Great!! People in Slidell and Waveland were friendly, professional and helpful.Ken L.
Customer did not leave a comment.james C.
Was told I could return the truck by end of day by pickup location; my contract read 4pm but I went by the employee word. At 530 pm I was called by pickup location asking where truck was, explained I was unpacking and told I could return by midnight. Employee was real polight and explained it was due by 4 but no worries just have it in by 8am. I hung up and unpacked. While doing so I recaieved a voicemail by same employee apologizing and saying if I didn't return immediately I would be charged additional day, so when I returned truck, listened to voicemail I was irritated. Next day I have a $47 charge for additional day, not at all pleased with the back and forth.Mister F.
Have the drop off location be the one reserved.Katrina D.
her selection was small, she should have more units availableMieko J.
Customer did not leave a comment.Fredrick C.
Although we had an appointment to pick up our truck we had to wait quite a while. The pick up ordeal lasted about 45 minutes and was excruciatingly tedious. The drop off experience was equally painful. There was a small scratch when we dropped off the truck, which we pointed out. And now, over two weeks later, still no one can tell me when or if my card will be charged for the original rental or the insurnace claim. Will not rent from here again.ROBERT R.
Customer Service was Awesome no long wait she was Nice Friendly outgoing in had a great personality and had alot of patientsAaron I.
service agent was greatwendell B.
Customer did not leave a comment.FREDRICK LEWIS C.
Customer did not leave a comment.Antonique J.
Customer did not leave a comment.Dallas G.
We were given a trunk, had it loaded, and then we received a call asking for the truck to be returned. The receptionist said that she gave us the wrong truck. This took over 2 hours out of our packing time, we were not given a discount or additional time. When we returned the truck, the original truck was there (we were told it was a one way truck).JUSTIN B.
Attendant was very helpful, checked unit out and did the hookups. Good job.Larry H.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Timothy D.
Great service on short notice. Roxsanne was awersome!steve E.
Customer did not leave a comment.Sharonda H.
Customer did not leave a comment.Sunda M.
Customer did not leave a comment.Antwine D.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Karen D.
Very friendly and helpful staffEric L.
Customer did not leave a comment.gina K.
Too expensive!!!Ben B.
Update computers, I was charged twice for rental (wich was 4xs what I was told over the phone). Drop off location was wrong and was told I could possibly be charged extra if they had to move it because she put in the wrong drop off. Not happy overallSTEPHEN C.
My order was changed 3 times. Giving mileage without GAS Was unfair . No compensation for the out of the way and last minutes changes was extremely frustrating and inconsiderate. The monoI had to spend was not worth the SERVICERobert B.
We pre-paid and set up an express pick up, but due to an issue with the equipment we had to wait over an hour while it was corrected in the system. Roxanne was very, very nice and apologetic. However, it was still a frustrating experience. We were put behind schedule for getting on the road to a different state. Plus our drop off location was changed when she had to create all new contracts due to the error.Corinne S.
Get new computer system cleared up.Alton S.
I was estimate at 15 miles,but used 7.5. I would like the difference backLinda T.
Since most of the rental cost is associated with mileage, U-Haul should disclose the poor mileage per gallon on the trucks. My rental was for 90 miles highway driving, I used 10 gallons.Chris S.
Rosa was great! I will highly recommend and use this location for future moves.Reagan R.
Rosa Vaughn was amazingMatthew E.
Customer did not leave a comment.Roddie T.
Truck needed repairs. Front end out of alignment and transmission torque convertor bad. Truck shook at certain speeds as well as wandered all over the road. If it wouldn't have been so long of a wait or not such a short move then I would have taken truck in for repairs or a different truck. Acadian Storage was great polite and friendly.Roddie T.
Customer did not leave a comment.Michelle C.
The Acadiana Stor N Lock of Slidell has an awesome team of employees that are courteous, informative, and professional. The facility is well-maintained in cleanliness as well as the rental equipment. The costs of the storage units is quite reasonable and you are given a tour of the facility before making a final decision. MY FAMILY AND I HIGHLY RECOMMEND THIS FACILITY WITH FIVE STARS.DIANNE H.
Customer did not leave a comment.Gary L.
This is a very small facility. The agent seemed to have problems processing the order. There is a large UHall down the street. Person was nice, just seemed like she had problems.DAVID P.
Customer did not leave a comment.Ronald N.
Trailer needs to have a jack stand added to it so trailer can be detached from vehicle but remain somewhat level. I believe I know why there isn't a stand but it would be more convenient.Yvette K.
Customer did not leave a comment.Chris E.
Customer did not leave a comment.Robert P.
Roxanne will take great care of your needs. My experience could not have been better ! thankyoupam L.
I dropped of my rental truck to an easily accessible, well lit parking lot in Slidell. It was after hours, but the key dropoff was easy to locate and the building and property was very well maintained.CHRIS S.
Customer did not leave a comment.Carl M.
The women I dropped off to had no idea who I was and was not prepared for my drop off.Adam L.
trailer was filthy dirty full tree leaves and sap. air pressure on tires 20psi. Brakes did not work. Took 1and half hours to pick up trailer. This trailer was ordered weeks ago. Then because of hurricane Nate brought trailer back Sunday and only got 1 day refund which I don't see yet. only used it Thursday Friday and Saturday. Should have another 2 days refund This was the worst rental experience I have ever had.vincent M.