Customer Reviews for Acadiana Stor-N-Lock
(U-Haul Neighborhood Dealer)

394 reviews

372 Westside Blvd   Houma, LA 70364
(On Westside Blvd behind Canata's super market)

(985) 223-0605

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(985) 223-0605

372 Westside Blvd
Houma, LA 70364
(On Westside Blvd behind Canata's super market)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I rented the Uhaul truck and two furniture dollies online, but when I arrived at the rental place, there were no furniture dollies in the truck. I had to cancel the rental because I needed the two dollies to move the furniture. It was a major inconvenience and disappointment. I was told that when you rent online it will allow you to rent any piece of equipment and purchase other items such as pads, appliance dollies, tape etc, but there is no guarantee it will be available when you arrive to pick up the truck and supplies. The girl at the location was very nice and helpful. It was not her fault. UHaul needs to update their rental site so it will indicate if the items you need to rent are available and will be reserved for your use.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Renee K. 
Rating:
5.0

Excelente service thanks you.

Dorise A. 
Rating:
5.0

Customer did not leave a comment.

Jordan A. 
Rating:
3.0

There were no signs or drop off instructions. Checkout on the app was difficult due to weak data connection. Someone came outside as we were finishing, but we had no idea anyone was there, as there were no signs indicating an office. None of the problems I had were because of personnel at the locations. This was all on the Uhaul reservation system.

HUBERT W. 
Rating:
4.0

There was no appliance dolly available on site although offered online

Melvin W. 
Rating:
5.0

Make sure that the hitches stays screwed up to the tow balls ! Even using a wrench it got loose and flipped up while unloading the last heavy thing out of it ! Nearly gave me a heart attack . Better hitches would work .

Dinah M. 
Rating:
5.0

I need to talk with someone from uhaul about my experience in Richmond VA regarding my hitch installation

MARTHALISA W. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
4.0

I ordered a furniture and appliance dollies and they were not in the truck.

Brandon D. 
Rating:
5.0

The staff was exceptionally helpful

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
2.0

Assistance for trailer hookup by location would help. Front right strap was torn in half, front chains were excessively long. Brake light wire was frayed; when showed they informed it was their only cable they have.

Devan H. 
Rating:
4.0

Customer did not leave a comment.

DAMON W. 
Rating:
5.0

Customer did not leave a comment.

LEIA MARIE K. 
Rating:
5.0

Customer did not leave a comment.

ALFRED J. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Barry F. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Keep doing what uou do the service was great.

Patricia E. 
Rating:
4.0

Customer did not leave a comment.

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

ALDO C. 
Rating:
5.0

The representative was professional and made this rental experience Great!! THANKS

David C. 
Rating:
3.0

We were charged for furniture mats/pads that we never actually got.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

There were screws and the inside of the trailer was dirty. Doesn't appear to have been swept out after the last user

Leray B. 
Rating:
5.0

Customer did not leave a comment.

amy P. 
Rating:
5.0

The lady. Was AMAZING very friendly. We will only use this location from here on out. She is always very personable and nice.

shawn G. 
Rating:
5.0

Customer did not leave a comment.

Clyde C. 
Rating:
5.0

Christina was very pleasant and helpful. Would definitely rent from them again and recommend this location to family and friends

Dean M. 
Rating:
5.0

Customer did not leave a comment.

Sawyer C. 
Rating:
5.0

I've used this location before and they are very helpful.

DANNA H. 
Rating:
5.0

Customer did not leave a comment.

MISTY W. 
Rating:
5.0

Early InAug. I reserved a 26 ft truck from Cypress Storage 2276 S. Range Rd. Denham Springs, LA 70726. The Friday before I received a call saying there was no truck for me. Being I had sold my house, I needed to move my furniture. So instead of paying about $500 to move, it cost me $1500. UPSET? You bet. **I needed a 26 truck To move my things out of my storage unit in Houma so again I reserved a U- haul for 11/14/2020 from 10:30 plus 8 hours. AGAIN my 3 movers Joined me at 133 Monach Dr. Houma, LA. Only to find NO TRUCKS. Walter said we would have to wait about 3 hours till the truck was returned. UPSET.? Yes! My daughter found another U-haul: ACADIANA STOR-n-LOCK, 372 Westside Blvd, Houma, LA. Thank God for that manager: Christina. She is a gem to your company.

Rose P. 
Rating:
5.0

Customer did not leave a comment.

lanisa R. 
Rating:
4.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda T. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Great Job

john B. 
Rating:
3.0

My original reservation was at the Monarch Dr location in Houma. When I arrived they didn't have my item. I was not informed they didn't have the trailer as I was told I would be if they couldn't get it. Once the manager arrived the conversation between her and the other employee was very unprofessional especially with me as a customer there. They did find a trailer at another location for me that I had to go get. My trip was delayed over an hour but I did get what I needed.

eugene R. 
Rating:
5.0

Christina was very friendly and she was a pleasant to work with. Notified us as soon as the truck was available. Made working with U-Haul a pleasure. I will use this location again.

Catherine Z. 
Rating:
4.0

Customer did not leave a comment.

robbie T. 
Rating:
5.0

Christina and Rhonda are the BEST. They are soooo friendly and sweet. I HIGHLY RECOMMEND ACADIANA STOR-N-LOCK.

Robyn R. 
Rating:
5.0

The on thing is the truck did not have a ramp. But everything else was great. I've got another reservation for a bigger truck. Also the Acadiana Stor-N-lock is the best and most friendly place to go to. Christina and Rhonda are the best and so helpful.

Robyn R. 
Rating:
5.0

Customer did not leave a comment.

Terrie T. 
Rating:
5.0

Customer did not leave a comment.

Quentin M. 
Rating:
5.0

Very helpful and great customer service during pickup.

Brooke L. 
Rating:
5.0

My only concern is that I did not have the ability to keep track of how many miles I had purchased and what I had used. So when I went to return the truck it was trying to double charge me for some reason which I assume it is because I went of a mile or two. Which I would be willing to pay for the mileage used, but not an duplicate charge as the original one. It would be beneficial to be able to see what I paid for in mileage on the receipt.

Darren T. 
Rating:
5.0

Customer did not leave a comment.

chad P. 
Rating:
5.0

Customer did not leave a comment.

Swakniee H. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

I think everything was in very good standings.

Consuelo S. 
Rating:
5.0

The whole process was very smooth. The employee who helped me out was really nice and straightforward. The pricing was very fair and the truck was in good condition. I was moving in between one mile and the services offered here were ideal for me. Thank you!

Gurjit B. 
Rating:
3.0

I thought $94 was alot for only renting it for 3 hours.

BRANDIE H. 
Rating:
5.0

Friendly and accommodating.

John L. 
Rating:
5.0

everything was fine, no problems

bobby F. 
Rating:
5.0

Miss Crystal was more than helpful throughout the entire process & the equipment worked flawlessly. Thanks for a wonderful experience.

matthew S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Sales representative didn't know her job . I was over charged . I called location and manager explained she was going to look into it . It's been 4 days still no call back . First charge $141 second charge $105 . If you can get me a resolution to this matter . I would appreciate it. Thanks

Kevin T. 
Rating:
5.0

Rhonda and Christina were very helpful and nice.

mark D. 
Rating:
5.0

Everything went smoothly with no problems. Christina was a pleasure to work with and answered all my questions thoroughly.

Tracy A. 
Rating:
5.0

Customer did not leave a comment.

anne M. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Truck had broken sun visors, I had to jump start it, the truck smoked very bad, it smelled like smoke. Needs to be serviced due to mechanical issues, but overall clean cargo area and external and cab area. Excellent facilities and helpful staff.

Claude A. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

no complant

JAMES R. 
Rating:
1.0

Customer did not leave a comment.

ERNEST E. 
Rating:
5.0

Customer did not leave a comment.

kristine B. 
Rating:
5.0

Everything was great. I was helped by Christina. She was very professional, and she is a people person. Many Thanks

Angelo M. 
Rating:
5.0

Customer did not leave a comment.

Treva L. 
Rating:
5.0

Customer did not leave a comment.

judith A. 
Rating:
5.0

Customer did not leave a comment.

Lena D. 
Rating:
3.0

My card was charged twice...

Laura L. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

James V B. 
Rating:
5.0

Superior customer service

Mary C. 
Rating:
5.0

The lady who work the office was very helpful and friendly

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

lance D. 
Rating:
5.0

Both ladies I talked to down there were awesome! Friendly and extremely helpful.

Max A. 
Rating:
5.0

Christina was fabulous. She was friendly and very outgoing. She explained the contract thoroughly and was a pleasure to deal with.

Kimberly W. 
Rating:
5.0

Keep on doing what your doing.

bob B. 
Rating:
5.0

Cruise control on the truck

Roger B. 
Rating:
5.0

Things started off rough - street was flooded so closed in front of facility when I was due to pick up truck but your agent called me the moment the street opened up - your agent was helpful with helping me get my supplies and everything together - my only problem was with the moving helper found thru the app - “Move Dat” - they completely destroyed $250 cabinet and upended furniture rolling down the stairs - when came time for payment I asked if the price it showed was correct .. $170 he said yes ... HE picked up my phone & authorized the payment - HE wrote a review “Great Move” then handed my phone back to me - my bank shows I was charged 2 payments of $170 so $340 - I let the agent at this location know about the shoddy workmanship performed by these guys & have put a dispute in thru my bank - I will definitely use this agent for any future moving or storage needs

Elizabeth L R. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

U-Haul can improve by not providing a pickup time two hours before the previous user is scheduled to drop it off. The location was perfect and very apologetic for the discrepancy. U-Haul dropped the ball.

Bryan G. 
Rating:
4.0

Clean the uhual real good... it's full of roaches and it had a foul odor in the back part.. I took my time to clean it out

Raven A. 
Rating:
5.0

The only thing I noticed is the light inside the cargo area did not work. I am guessing probably a burned bulb. Otherwise, very courteous, understanding, and friendly.

DAVID F. 
Rating:
5.0

Every thing was good. Service and equipment.

carlos N. 
Rating:
3.0

Customer did not leave a comment.

Ray L. 
No reviews have been submitted for this location.

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