Customer Reviews for Acadiana Stor-N-Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acadiana Stor-N-Lock

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MISTY W.
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Customer did not leave a comment.

Rose P.
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Early InAug. I reserved a 26 ft truck from Cypress Storage 2276 S. Range Rd. Denham Springs, LA 70726. The Friday before I received a call saying there was no truck for me. Being I had sold my house, I needed to move my furniture. So instead of paying about $500 to move, it cost me $1500. UPSET? You bet. **I needed a 26 truck To move my things out of my storage unit in Houma so again I reserved a U- haul for 11/14/2020 from 10:30 plus 8 hours. AGAIN my 3 movers Joined me at 133 Monach Dr. Houma, LA. Only to find NO TRUCKS. Walter said we would have to wait about 3 hours till the truck was returned. UPSET.? Yes! My daughter found another U-haul: ACADIANA STOR-n-LOCK, 372 Westside Blvd, Houma, LA. Thank God for that manager: Christina. She is a gem to your company.

lanisa R.
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JEROME M.
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Rhonda T.
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Gary P.
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john B.
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Great Job

eugene R.
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My original reservation was at the Monarch Dr location in Houma. When I arrived they didn't have my item. I was not informed they didn't have the trailer as I was told I would be if they couldn't get it. Once the manager arrived the conversation between her and the other employee was very unprofessional especially with me as a customer there. They did find a trailer at another location for me that I had to go get. My trip was delayed over an hour but I did get what I needed.

Catherine Z.
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Christina was very friendly and she was a pleasant to work with. Notified us as soon as the truck was available. Made working with U-Haul a pleasure. I will use this location again.

robbie T.
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Robyn R.
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Christina and Rhonda are the BEST. They are soooo friendly and sweet. I HIGHLY RECOMMEND ACADIANA STOR-N-LOCK.

Robyn R.
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The on thing is the truck did not have a ramp. But everything else was great. I've got another reservation for a bigger truck. Also the Acadiana Stor-N-lock is the best and most friendly place to go to. Christina and Rhonda are the best and so helpful.

Terrie T.
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Quentin M.
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Brooke L.
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Very helpful and great customer service during pickup.

Darren T.
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My only concern is that I did not have the ability to keep track of how many miles I had purchased and what I had used. So when I went to return the truck it was trying to double charge me for some reason which I assume it is because I went of a mile or two. Which I would be willing to pay for the mileage used, but not an duplicate charge as the original one. It would be beneficial to be able to see what I paid for in mileage on the receipt.

chad P.
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Swakniee H.
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Todd L.
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Consuelo S.
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I think everything was in very good standings.

Gurjit B.
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The whole process was very smooth. The employee who helped me out was really nice and straightforward. The pricing was very fair and the truck was in good condition. I was moving in between one mile and the services offered here were ideal for me. Thank you!

BRANDIE H.
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I thought $94 was alot for only renting it for 3 hours.

John L.
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Friendly and accommodating.

bobby F.
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everything was fine, no problems

matthew S.
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Miss Crystal was more than helpful throughout the entire process & the equipment worked flawlessly. Thanks for a wonderful experience.

William C.
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Michael B.
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Linda M.
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John W.
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Kevin T.
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Sales representative didn't know her job . I was over charged . I called location and manager explained she was going to look into it . It's been 4 days still no call back . First charge $141 second charge $105 . If you can get me a resolution to this matter . I would appreciate it. Thanks

mark D.
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Rhonda and Christina were very helpful and nice.

Tracy A.
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Everything went smoothly with no problems. Christina was a pleasure to work with and answered all my questions thoroughly.

anne M.
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Jessica A.
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Claude A.
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Truck had broken sun visors, I had to jump start it, the truck smoked very bad, it smelled like smoke. Needs to be serviced due to mechanical issues, but overall clean cargo area and external and cab area. Excellent facilities and helpful staff.

Amanda B.
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Anthony J.
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JAMES R.
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no complant

ERNEST E.
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kristine B.
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Angelo M.
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Everything was great. I was helped by Christina. She was very professional, and she is a people person. Many Thanks

Treva L.
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judith A.
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Lena D.
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Laura L.
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My card was charged twice...

Patrick T.
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James V B.
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Mary C.
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Superior customer service

Tracy H.
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The lady who work the office was very helpful and friendly

lance D.
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Max A.
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Both ladies I talked to down there were awesome! Friendly and extremely helpful.

Kimberly W.
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Christina was fabulous. She was friendly and very outgoing. She explained the contract thoroughly and was a pleasure to deal with.

bob B.
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Keep on doing what your doing.

Roger B.
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Cruise control on the truck

Elizabeth L R.
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Things started off rough - street was flooded so closed in front of facility when I was due to pick up truck but your agent called me the moment the street opened up - your agent was helpful with helping me get my supplies and everything together - my only problem was with the moving helper found thru the app - “Move Dat” - they completely destroyed $250 cabinet and upended furniture rolling down the stairs - when came time for payment I asked if the price it showed was correct .. $170 he said yes ... HE picked up my phone & authorized the payment - HE wrote a review “Great Move” then handed my phone back to me - my bank shows I was charged 2 payments of $170 so $340 - I let the agent at this location know about the shoddy workmanship performed by these guys & have put a dispute in thru my bank - I will definitely use this agent for any future moving or storage needs

Eric E.
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Bryan G.
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U-Haul can improve by not providing a pickup time two hours before the previous user is scheduled to drop it off. The location was perfect and very apologetic for the discrepancy. U-Haul dropped the ball.

Raven A.
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Clean the uhual real good... it's full of roaches and it had a foul odor in the back part.. I took my time to clean it out

DAVID F.
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The only thing I noticed is the light inside the cargo area did not work. I am guessing probably a burned bulb. Otherwise, very courteous, understanding, and friendly.

carlos N.
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Every thing was good. Service and equipment.

Ray L.
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JoLea L.
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Super friendly and quick service!

Pamela D.
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The light in the cab was inoperable.

Sheniqua F.
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Stop charging people 79 cents per mile if its a in town move

Lori B.
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marjorie A.
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This was by far the worse experience I have ever had with UHaul. When I picked up the truck, the tire on the right passenger side was low. The woman there said, Oh, just air it up when you get gas.” It had to be aired up 3 times that night—and finding a place to do so was not an easy job. Also, when I picked up the vehicle, there was dirt and trash in the back—the office manager did sweep it out after I showed her the mess. Then, when we tried to leave with the practically flat tire, we could not adjust the mirror on the right side In a position that allowed me to see on the right side—the mirror was broken—my daughter had to follow me everywhere I went so I would not hit someone on the right side. However, the brakes not working twice—-and me sliding/skidding through a red light when I tried to stop in a thankfully unloaded truck was the worse. We were forced to move at night, so I quickly found out I only had one headlamp—the one on the passenger side was not working. The grease on the driver's side window would not come off no matter how I tried, so I had to ride most of the day and night with the window down— I am a good driver with zero tickets—I really would appreciate most of my money being returned ASAP. I have pictures of the one light, the license plate,'and the low tire pressure at three different mileages. This was ridiculously awful.

Michael M.
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Barry F.
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Summer S.
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Definitely won't ever rent from this place again they lie and over charged me badly 9858554450

John T.
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Zhyria C.
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CHARLES S.
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eldon B.
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The CRS was great and helpful.

Kathryn C.
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Very friendly and helpful.

Rebecca T.
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LAURA B.
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Robert L.
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CARL H.
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janesha W.
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Troy T.
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Emma K.
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No improvements needed.

Matthew F.
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The lady was timely and eager to help.

Mark T.
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Mike W.
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Ernest P.
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Allegro G.
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Bryson G.
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Moving is not one of my favorite things, but it is so refreshing to have the kind of attention to detail and the kindness and professionalism that the staff at Acadiana Stor-n-Lock give. This is the second time I have used them and both times have been nothing short of exceptional. A big thanks goes out to them.

Gerald C.
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Excellent service the sales lady was very helpful.

desire L.
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Hmm, nothing I can think of to improve on... everything was fine. The lady, Christina, that helped us was very informative on how to use the dolly. Very nice lady with good customer service skills, answered all our many questions, lol. Dolly pulled with a breeze, would definitely recommend you guys. Thanks again.

amanda H.
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Service was superb! Christina was amazing! I will always go here for all my uhaul needs.

Roland G.
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The Equipment leaked water. Due to the water leak several boxes had water damage. When I contacted the dealer they were rude and said they never had issues with the equipmenT. Even after I sent pictures of the damaged boxes and the water in the truck they were very unprofessional about it. After I requested to swap trucks I was very rudely told I couldn't because no additional trucks were available which was false bc multiple trucks were visible at location. Would not recommend to anyone.

Irvin B.
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angela R.
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Danna H.
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Only one size uhaul available. Bigger than I needed for a few items while raining.

Kristen G.
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Just to let you know prior to dropping the truck off, we washed the it inside and out before dropping it off to Acadiana. It was the best looking truck there. Employee barely did a walk around to check the truck out when dropping it off.

Paula F.
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Rico C.
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Customer service for Acadiana Stor-N-Lock was stellar. 5-stars. However, customer service for U-Haul's 133 Monarch Dr location is not only absolutely pathetic regarding the service it shows its customers, it is downright malicious towards its fellow U-Haul stores... for a measly $7 transaction for the rental of a dolly, Angel, the store's manager, did everything she could to sabotage a fellow U-Haul store from making the rental she felt she should have received... and in doing so, completely disgusted me from a customer's standpoint. I made a reservation for a dolly through U-Haul's regional/national outlet and I told the rep it didn't matter from which store I picked it up, just as long as it was nearby; he informed me that he was not able to verify who had a dolly on location and that I would have to call the local stores, which I did and found one at Acadiana Stor-N-Lock. On the way there, I received a text from U-Haul stating I had a reservation at 133 Monarch Dr... but I did not see this text until I arrived at Acadiana's location. I called the Monarch Dr location and Angel answered; I asked her to transfer my reservation to Acadiana, since I was already there; she said that was not a problem and she would take care of it. Another customer was behind me at Acadiana, so I went to their waiting area until they were finished with that customer. Afterward, I went back into the office to finish the rental agreement; however, after TEN minutes, the reservation still had not been transferred... so I called Angel to inquire about the holdup and she stated that "the transfer was waiting on traffic” ... after ten minutes, I knew that could not be right... even if she had an ancient dial-up modem with a 28kb/sec transfer speed, that reservation should have transferred over in ten minutes... so I told her that I did not believe her excuse and that she needed to do her job and transfer my reservation. Five minutes later, the transfer STILL had not happened, so I instructed Brooke, the U-Haul rep at Acadiana, to cancel that reservation and create a new transaction. During this process, Angel had her HUSBAND call to inquire why his wife was spoken to in the manner in which I spoke to her... he tried calling me first, but my did not hear my phone ring... Brooke answered his call and calmly explained that I was extremely polite the first time I called, but became irritated with her when I called the second time and was lied to, and she further explained that even though I was firm with my tone, that I did not “curse her out” like she said that I did... Angel's husband was under the impression that my second call was the only time I called and that I became ugly with her during our initial encounter... then I was even more disgusted with her for lying to her husband and just being downright malevolent. I was also appalled to discover that Angel is actually the MANAGER of that store; Angel's behavior would have been abysmal if she would have bee

Courtney B.
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Christina was extremely helpful! We would definitely go back! She was friendly & went out of her way to help us!

Canya C.
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There is nothing to improve. The office manager is extremely professional and extremely helpful. She cares about the customer and her job. If I need to refer a storage unit, with no doubt, I will recommend your company!

John R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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