Customer Reviews for ACC Satellite
(U-Haul Neighborhood Dealer)

100 reviews

1144 W East Av   Chico, CA 95926

(530) 924-5792

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 924-5792

1144 W East Av
Chico, CA 95926

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was maintained and clean, I would recommend this dealer

GARY F. 
Rating:
5.0

Very much recommend this U-haul location

angela H. 
Rating:
5.0

This location had the equipment needed when the main location didn't have.

Martin D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Easy and great location to get to

Paulette G. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Great truck and awesome service

Keshav M. 
Rating:
5.0

Super great location, No waiting at drop off in and out 10 mins tops

randy N. 
Rating:
5.0

Everything was excellent! Highly recommended!

Stephen G. 
Rating:
3.0

The location was fine. Clean and felt safe. The U-Haul mobile app was the problem. It crashed multiple times. Had to all support twice and delayed pick up by an hour.

RONALD M. 
Rating:
3.0

Staff was not interested in showing me truck or doing a walk around for damage. To be fair though, it was 100 degrees that day and they looked tired.

Robert A. 
Rating:
5.0

Very easy location to find and drop off was quick with no waiting

Ramon R. 
Rating:
5.0

Excellent service

Bill S. 
Rating:
1.0

Customer did not leave a comment.

Sajan W. 
Rating:
5.0

Gas tank was almost on empty when I picked-up the van. It was okay, since I wasn't traveling that far, but having to pay for gas milage at the start.... I'd think there would be more gas in the tank.

Nicolette G. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H. 
Rating:
5.0

The experience was a first for me and the gentleman working was wonderful! Friendly and helpful! Thank you!

Kerri C. 
Rating:
5.0

Great location and service

MARIANO M. 
Rating:
5.0

The owner runs an impressively clean and well organized shop. Plus, I very much enjoyed chatting with him. I highly recommend this Uhaul shop.

David S. 
Rating:
5.0

We loved the owner of this UHaul dealership. He was so kind and made sure our experience went well. He even offered us water since it was so hot outside. 10/10 would recommend to other college students!!

PARNAZ R. 
Rating:
5.0

Location was easy to access, owner/operator Sam was helpful and friendly, and truck check out and check in were quick and easy. Thank you very much. Highly recommended.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Dianna G. 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

jarrett S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

There is something so relaxing about walking into a location and encountering someone who is easy going and knows their products and services. The staff at this location was entirely confident, relaxed, respectful and very helpful. I appreciated him for treating me with respect and confidence, and will absolutely return to this location in the future.

Lenorah G. 
Rating:
4.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

Costumer service was 10/10

Essa A. 
Rating:
5.0

Very clean and ample lot to park units. The owner is very friendly and helpful

Peter K. 
Rating:
5.0

Everyone was so friendly and inviting it was great to see smiling faces after a long trip

Darian O. 
Rating:
3.0

Customer did not leave a comment.

luis C. 
Rating:
5.0

Customer did not leave a comment.

diego P. 
Rating:
4.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

don't recall that site appeared on uhaul website as drop-off point but may have just missed it

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

It would be helpful to have after hours signs that indicate where to park trailers/trucks. Park here. With an arrow. That indicates where to leave the truck/trailer on the lot after hours because the gates with the other uhaul stuff is locked. Then there is a lot of space to choose from and uhaul gives vague instructions.

JESSE G. 
Rating:
5.0

Explain pickup park button Show where odometer is Explain return by time

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Florence M. 
Rating:
3.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Very convenient and friendly.

dueane W. 
Rating:
5.0

They did a good job

david M. 
Rating:
5.0

Extremely simple process. Truck drove better than I was hoping! Friendly service too, thanks for all the help moving 👍

Sebastian J. 
Rating:
5.0

Customer did not leave a comment.

david E. 
Rating:
5.0

Great service, fast check out and check in, best location and easy to find on east ave in north chico

Sergio A. 
Rating:
1.0

The phone app drop off got stuck at the photo. The app refused to upload the photo, while my connection was fine. There is no fall-back or fail-safe method to continue the vehicle drop off on my phone, yet my phone used a different app to take a picture. Why not have a web site 'backup" when the app isn't working so there's redundancy in the process? You wasted 1.5 hours of my time trying to get you app to return a truck. Fix you app, add redundancy or trash the whole phone idea thing if you can't make it work 100% of the time.

kirk G. 
Rating:
5.0

Customer did not leave a comment.

Anita R. 
Rating:
4.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Clifford P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Excellent service

Rodney C. 
Rating:
5.0

Thanks so much i m so happy i did everything just fine no problem's thanks.

Porfirio D. 
Rating:
5.0

Friendly and efficient.

David M. 
Rating:
5.0

Customer did not leave a comment.

Choua Y. 
Rating:
5.0

Best place to rent from

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Nothing, the gentleman who was in the morning when I picked up the truck was great and the lady who processed my bill when I returned the truck was super efficient and courteous. Great place to rent a truck. Thanks

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

Mary Anne A. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

I've rented U-Haul vehicles at least 20 or 25 times at many different locations. The proprietor at this location, named Sam, stood out from all the others through his effective service and friendly, helpful manner. Among other things, he called 15 minutes before closing time to confirm I was coming to return the vehicle, and then stayed open well after closing time because I was being held up in traffic. Sam gets an A++++.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
4.0

ACC Satelite was helpful. I had a 6 am pickup that I was not able to do per the App. I called the 24/7 line and was disconnected after an hour. I called back and was on hold for 45 min before anyone answered. Travis from ACC helped me get the truck. I will be DISPARAGING UHAUL to EVERYONE who will listen!!!!!!!

Ramon A. 
Rating:
4.0

The owner was very nice and helpful 😊

Francean K. 
Rating:
3.0

No issues with the dealers whatsoever, but the National Reps who follow up with you DAILY and the Corporate people and company policies are horrible. Will never do business with U-Haul ever!! That is a Promise. Roger Foreman

ROGER F. 
Rating:
4.0

Reduce your price for one-way trip and or charge by day. Didn't need it for length specified in contract.

GLORIA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
1.0

Horrible

REYAD K. 
Rating:
5.0

Easy access and location... All was great!

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
5.0

Very quick drop off process.

KENNETH M. 
Rating:
5.0

Piece of mine ☺️

WALLID N. 
Rating:
5.0

We had a great experience with renting from this location. I can not be more satisfied.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
5.0

Great people easy to work with .

CLAUDE M. 
Rating:
5.0

Great Service met all our moving needs. Retailer very helpful.

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

SUNDAY C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

VANESSA K. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
4.0

Customer did not leave a comment.

Julia G. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
5.0

Nothing that I can think of

Steve F. 
Rating:
1.0

My whole experience was stressful unprofessional and frankly disurbing

JAY T. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Emanuel D. 
Rating:
5.0

Customer did not leave a comment.

SILVIA H. 
Rating:
3.0

Quick service!

PATRICK H. 
Rating:
3.0

Business proprietor was un prepared as he was just starting out. I'm sure the process will become much more expediant as time goes on.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Everything was Great

TAWAB R. 
Rating:
5.0

Employees were VERY helpful and friendly which made for a very pleasant experience. Trailer that I rented was a quality piece of equipment. Rental price was quite reasonable.

Stephen P. 
No reviews have been submitted for this location.

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