Customer Reviews for Access Controlled Storage
(U-Haul Neighborhood Dealer)

310 reviews

1333 S Pioneer Rd   Idaho Falls, ID 83402
(Pioneer Rd is now accessed by Wal~Mart on Utah Ave)

(208) 522-5294

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/7/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(208) 522-5294

1333 S Pioneer Rd
Idaho Falls, ID 83402
(Pioneer Rd is now accessed by Wal~Mart on Utah Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/7/2021 - 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Mandy was great getting the Uhaul ready for us. She was fast and friendly.

PETER S. 
Rating:
5.0

Your online reservation and return system is not user friendly. I am a computer programmer and yet I still couldn't get it to work properly. Thankfully the gentleman that assisted me in renting was able to correct everything.

Jeri B. 
Rating:
5.0

Customer did not leave a comment.

Jaime S. 
Rating:
4.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Ian D. 
Rating:
4.0

There was bit of an issue with their CC equipment.

Adam F. 
Rating:
5.0

Customer did not leave a comment.

beverly P. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Johelen M. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Everything went very smoothly except the new computer program had issues. When there are fixes for the problem, it should be sent to everyone. They shouldn't have to call to get that info.

RICHARD E. 
Rating:
5.0

Everyone was very helpful, you have no problems to fix. I'm a truly content customer of U Haul. Frank .

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

Customer did not leave a comment.

Fran H. 
Rating:
3.0

The running lights did not work on this 6' x 12' cargo trailer. I had to drive with the flashers on when it got dark. Thankfully, my move was not delayed or significantly impacted. However, someone should have them repaired.

Tyna S. 
Rating:
3.0

Your customer service online is great. I was accidentally overcharged for mileage and it was solved within 30 of emailing your customer service.

Rachel F. 
Rating:
1.0

Employee did not know much about the equipment. The system crashed while I was there so the employee had to call someone. This made it take a long time.

reese P. 
Rating:
3.0

Customer did not leave a comment.

Lei Lani S. 
Rating:
5.0

Friendly, professional. Made my renting experience wonderful.

Daryl D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Fast & friendly service. Great location. Thanks

Annette B. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Thank you for the quick service for my last minute project.

Rob W. 
Rating:
4.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
4.0

Customer did not leave a comment.

christy F. 
Rating:
3.0

Customer did not leave a comment.

bryce B. 
Rating:
4.0

We requested a 26' truck. The previous customer did not return it in time so we could only get a 20' and had to find a trailer. I think u haul should have given us the trailer free of charge and charged the previous customer for being late!!! We did not get the trailer rental free. When we got to our destination, there was question about a dent on the wheel well. We did NOT do it but when we picked up the trailer it was not noted. The u haul store in Idaho Falls corrected it. Pick up the pase Oregon. Use Idaho Falls as an example.!

Jolene F. 
Rating:
5.0

Customer did not leave a comment.

Eva Lynette J. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Nothing, we are so grateful for the help and service we received! We ended up having some troubles in our trip and the U haul group was so great helping us get things worked out. Thanks!!

Jay K. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

the person that checked me in was nice and helped me get the information I needed to receive credit for missing blankets.

Lawrence A. 
Rating:
5.0

Very courteous

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
3.0

Customer did not leave a comment.

ben C. 
Rating:
5.0

Very friendly staff. No problems encountered.

Shell P. 
Rating:
4.0

Customer did not leave a comment.

Clair R. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Bridget S. 
Rating:
5.0

Easy return. So friendly.

Emilie M. 
Rating:
3.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Access storage personnel went out of their way to help me. I needed an enclosed trailer due to weather. They found one for me, called me during transit, and we're fantastic to work with. I would recommend them to anyone.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

No improvement needed. I was welcomed to drop off the trailer and she was very pleasant to work with.

JEANNE B. 
Rating:
5.0

The owner (Mandy?) was very helpful and pleasant. I was short on time for both the pick-up and drop-off but she was so efficient that were able make both appointments.

Rating:
3.0

Small parking area. would be difficult to manage a trailer return if you're not familiar with backing a trailer up.

Alicia G. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
1.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Palmer C. 
Rating:
4.0

Nothing lady was awesome quick and every thing was ready to go

Kelly C. 
Rating:
5.0

Location was clean and inviting. I wouldn't have a problem sending wife and kids to location. Area was all secured and recorded. Both personnel were prompt and extremely friendly. Would rent from here again.

Courtney K. 
Rating:
5.0

Customer did not leave a comment.

nathan A. 
Rating:
5.0

The vehicle was very easy to drive and got great has mileage. The only drawback was it didn't have a CD player.

Sandy G. 
Rating:
5.0

They were very kind and helpful

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

Dan J. 
Rating:
5.0

Customer did not leave a comment.

brent M. 
Rating:
4.0

Truck was a quart low on oil upon checking the oil before starting our move. Truck also had a shake in the steering wheel at about 65 mph.

Carney H. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Becky R. 
Rating:
4.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

need jacks on trailers

blake C. 
Rating:
3.0

Customer did not leave a comment.

Gina K. 
Rating:
4.0

Customer did not leave a comment.

Daryl T. 
Rating:
4.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

wayne P. 
Rating:
5.0

I would have absolutely recommended this location prior to our drop off because they were extremely helpful in helping us change out the ball for our hitch and setting up the car to be towed. Unfortunately when we got to the drop off location, we learned they incorrectly set up the car being towed in several different ways which could have led to an incident. When the inspection was happening, we were told one of the tires needed to be changed because it was close to having a blow out with how bald it was. While they were extremely nice and helpful I think they could use some additional training.

Ami B. 
Rating:
5.0

had no problems with getting the truck and trailer turned back in.

Jenny H. 
Rating:
5.0

The Lady at the pickup was supper. Great Job

Ronald C. 
Rating:
5.0

Trailer towed well but leaked when going through rain. Trailer was 'butt ugly' in appearance and should have been retired long ago.

mike B. 
Rating:
5.0

Great customer service!! Happy pleasant personable! !

Carol M. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

JERRY N. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Marvin H. 
Rating:
3.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

very good service. went very smoothly.

steve H. 
Rating:
3.0

Reserved a 17' foot truck a week in advance. Day before our big move I was called and told that the only thing available was a pickup at 3:00 pm. This is a horrible way to treat customers.

Katherine R. 
Rating:
1.0

Had to take the car trailer in to have a bald tire replaced

Kevin E. 
Rating:
5.0

Very friendly and welcoming.

Sandra B. 
Rating:
5.0

Great folks here, too. They took our list of maintenance concerns and will hopefully notify U-haul that the truck needs service.

Christine M. 
Rating:
5.0

Incredibly helpful staff; Aimee was wonderful helping us to obtain storage at this location and in making it easy for us to return the truck. This was a great cross country trip that started and ended in a great fashion.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Very friendly and helpful. I would recommend the services to anyone.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
4.0

Customer did not leave a comment.

bryan L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Being a truck driver, I feel that the trailers need marker lights on the fenders, of the trailers reason being.. when it is dark you cannot see the trailer behind you. and that is a SAFETY. Issue. I have always rented from u haul and will always come back for their services. Thanks for being there. RT.

RYAN T. 
Rating:
5.0

Everything was handled great and I even saved money. Thank you!

AIMEE J. 
Rating:
4.0

Keep up the great customer service. Thanks

brandon D. 
Rating:
4.0

Customer did not leave a comment.

RICK H. 
Rating:
5.0

Mandy did a great job for us! Highly recommend this location for outstanding customer service, office and equipment that is clean and appealing. They even warm up equipment when it's cold outside!

KATHY M. 
Rating:
3.0

Give a refund if not as many days was used.

Sandy B. 
Rating:
4.0

This was a local rental. The ladies that checked me out, hooked up my trailer, and checked me back in were very nice and accommodating.

Paul G. 
No reviews have been submitted for this location.

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