Customer Reviews for Access Mini Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Access Mini Storage Inc

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Kelly B. on

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The girl working at this location was amazing. Great customer service skills.Thank you do much.

Matthew B. on

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David H. on

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Lyndsey is the young lady at this location and she is fantastic. So nice and helpful. She bent over backwards to help us through this process. The dealership is one of the best I have dealt with. Moved more times than I can tell you. Corporate world makes you move around often. This is by far the best dealership. Thank you again for everything.

Zachary H. on

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Shaleel B. on

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Well my drop off had changed from 117 Racetrack Rd to 2 David st because the owner of 117 Racetrack refuse to receive the trailer and he was very disrespect. So I was not happy at all with you company . Thank you

gary G. on

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Scott W. on

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Sean M. on

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Easy process, no help connecting a quick check of light but the attendant had no mechanical knowledge or drive to assist.

PATRICIA B. on

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Jack S. on

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I make online reservations got there at 230 and at 430 was told they did have a trailer for me. Sent me 2 miles down the road to another haul dealer who had one girl working there and couldn’t help hook up the trailer. First store was the worst it was Super store on 631 Beal Pkwy NW. Fort Walton , FL they were the worst ever

Bruce S. on

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Very nice and friendly service.

NICK I. on

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CONNIE P. on

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julia B. on

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Very nice person.

Joseph S. on

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Roy C. on

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Curtis R. on

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pamela B. on

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Hailey D. on

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After a horrible experience at a different local U-Haul location, our truck pick up was transferred to this location and we are SO glad. We were treated with exceptional customer service and were given extra advice and guidance for the trip. Our pick up was handled promptly and professionally. We highly recommend this location over other local options!

ALFONSO M. on

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David B. on

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Emily Z. on

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AMANDA M. on

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Sweet lady...friendly!

twylia J. on

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STEPHEN N. on

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david H. on

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I had to explain everything to the drop off person because the pickup location didn't note anything in the system (bringing the truck back with less fuel, I didn't ever receive the dolly, etc). They were very nice about it.

SCOTT H. on

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Since I arrived early, I asked about the remaining two (2) days. I told her about what I was told at the pick up location. She said sorry it was a five day rental. But, I'LL bet there is no hesitation to charge another day if I am ten minutes late. What a scam. pathetic.

Micah P. on

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DONNA M. on

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CHERI D. on

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The only issue 8 had is the drivers side headlight doestrogen not work. It really makes a difference when trying to drive in the evening with headlight burnt out because out in the country where I live you can't see very well with the headlight out.

James P. on

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MIKE C. on

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I was required to choose a drop-off point in Gainesville, FL prior to checking out. I went to the scheduled drop-off location at U-Haul University of Florida at 802 N. Main St, Gainesville, FL. and was rudely turned away.

David D. on

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Erin D. on

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ANNA D. on

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LEROY F. on

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The woman working there was very professional and I would definitely recommend this location to a friend.

anthony T. on

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I just got an email showing a $26 charge for cleaning. I dropped off that truck in the same condition I got it in, no phone call to tell me about just a charge. Bunch of thieves.

Teresa W. on

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ERIK H. on

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Was not the location that I reserved for pickup. Made the experience inconvenient for my planned move.

NOEL W. on

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The employee, Martha, was extremely helpful and nice Great ride! from Destin to Hiawassee Ga, No complaints.

JAMES W. on

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James H. on

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PAUL R. on

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Great service couldn't be happier!!!

JASON Z. on

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The oil light was on and I had to buy oil. The tires looked like they could blow out at any minute. Location was hard to find.

DAVID B. on

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GARVIN F. on

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Jim M. on

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Jay P. on

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Really positive experience all around. Friendly and knowledgeable staff. The equipment was in great condition. I would use this location again, and would recommend it to others who need a U-Haul truck.

Amelia C. on

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Location was a little hard to find- office is actually at 2 David Street, behind Racetrack Rd. The office employee was friendly and well organized. Thanks!

CHALLIS W. on

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Very friendly staff.

JOSEPH H. on

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JIM R. on

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Quick service and responded well to my needs.

betsye C. on

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Carol G. on

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SHEILA G. on

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This was the best rental experience I've ever experienced ....from requesting a vehicle to returning the vehicle. The customer service was excellent....friendly, timely and professional.

Steven J. on

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I was very impressed by the condition of the rental truck. I could not believe it had 65K on the odometer. I would have guessed 15-20K at the most! Service was great and check in a breeze. Great experience all the way around.

THOMAS E. on

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So far the business experience went well and would definitely use them again in the future.

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I picked to truck up and was pushed for time, got the truck to my house and loaded my furniture, went to leave being pushed for time and the truck would not start. Not to mention I called for service and it was going to be hours before they could get to me, so I had to pay a local mechanic 60.00 to come to my house and get the truck started. This was the worst expericence I have had with U-haul, and myself and my company rent from you all the time. Next time we will see about getting another company, Due to the service experience I had with you.