Owner did not help at all when lock box wouldn’t open…did check in via U-HAUL app and said everything was good to go. Once I got to location, had to re-upload my drivers license, they had to call a personal contact to “verify” and also wanted to call employer to “verify” employment. This took almost an hour, as of course no HR department is open at 8pm. This is something that should be addressed during booking or the mobile pickup should only be available during business hours.
Brandi H
Customer Reviews for Access Self Storage DeSoto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with Uhaul has been going downhill for the last few rentals and this one may have topped the others. Please inform renters that they are not to leave vehicles on the premises prior to rental pickup. It was an inconvenience to get a phone call 6 hours after I picked up my rental saying that my personal vehicle needs to be moved or it will be towed. I use Uhaul for my business and I had a busy day that day. It was impossible for me to stop working to go move my vehicle. The owner states there was a sign on the gate. Once I returned I looked for said sign and there was a sign on the “storage entrance gate” which I never saw because I’m not utilizing the storage units I’m there for uhaul rental. The sign says patron parking only. However I am a patron right? The guy was very rude during our phone conversation and nothing he said made sense. Not to mention my rental was so raggedy. Broken driver mirror that moves everytime the wind blows causing you not to be able to see out the mirror to switch lanes, failing AC system, vents did not work so it was super hot inside the vehicle in 90 degree temps and the brakes still grinding after me reporting them the last time I rented 2 weeks prior. Never using this location again and probably will reconsider using uhaul altogether. I literally have an issue every time I rent.
KAMILAH JEstablish longer rental timeframes.
MAXINE WSmooth ride
MARTHA HNo complaints everything works out at Access Storage in Desoto renting the uhauls
SHEMEKA BNot much i can thank of
TRAVIS WCan’t think of anything!
JESSIE FThe management at this location is really bad. I know there's not much you can do about it because they share that they are just a 3rd party and could care less about any decent level of customer service. During the inclimate weather days, I called and got the 800 number (location wasn't open), the Uhaul rep said that she would comp me 2 days for free. The Gen manager for that location did NOT honor what I was told and NOONE seemed to care. Previously I rented the van for a few hours then the lady called me and said the Manager told her that he would have my car towed because I left it there (with the clerks permission) if I didn't come and remove my car). My car was parked in the same parking place that I moved the van from and I have insurance on my car. It made absolutely zero sense to call me and tell me that after the fact. I was in the VAN RENTED FROM THAT LOCATION! These people lack any level of custom care. (Tobias or whatever the General Manger's name is) didn't care either. I got screwed.
KYMBERLIN ANo suggestions.
JOCELYN KVery nice and professional
BOBBY TMy second time renting from this location. Hassle free and smooth experience.
ALICE CI was very pleased with the service I received.
LORI SThe lady at the front desk were very friendly and knew what she was doing. Thank you.
JESSIE HGot into a verbal altercation over the amount of gas in the UHaul after providing “Manager Ryan” with a picture of the gas meter and odometer taken before leaving the lot. Was charged for gas that was not in the truck and they claim I should’ve reported it versus them doing their job correctly. I would never recommend this location to anyone.
Emilio LI was having trouble with the 24 truck share, the manager on duty was absolutely of no assistance, wasted an hour of my four hourrental time watching me download my lease only to say I have to call Uhaul customer service, which took another 30 min to be told I had to have the equipment back on time because he had booked another person right behind me
Demetria JThe guy that works and lives on premises is rude with a bad attitude. He has also lied on numerous occasions regarding several things.
Tonia JNeed to show phone number to the physical address, not to be caught up in the automatic phone system choices.
Yolonda SCheaper prices
JOSHUA MCustomer service was not satisfactory
LaDyron JGreat experience. Super professional staff.
Stephanie WI found an Apple air tag in the truck and it was clearly intentionally hidden somewhere behind paneling inside the cab of the truck. I understand the need to track the trucks but this felt creepy and made me question the safety of using the truck. After discovering the air tag and using the Apple safety feature to play the sound, I went to return the truck early and the office was closed when the website and signs said they should have been open for another hour. It felt like they knew I found it and were trying to hide to avoid confrontation about it. Will not be renting here again
Ian WI don't think he knew what he was doing. He didn't relate to customers.
Joe JRude, racist, condescending, scammers. I was charged for two days on a one day rental.
Victor PVery smooth transaction!! The associate was friendly, knowledgeable and efficient! The location was clean and well maintained! My experience was perfect!
Semetra VRented an U-Haul pickup..easily obtained.. clean..few milage.. customer service is awesome
pamela lNO AND THANKS VERY MUCH!
Mae KGreat Customer service, quick and fast!!
KAREN JThere was a candy bar wrapper in the cup holder and there was a what appeared to be some type of check light illuminated on the display.
Joleann BThe man that helped me was kind and helpful. 10/10 would recommend.
Kimberly MVery professional and courteous
Reva JThe process of submitting a copy of my ID is not a smooth one. It took too long, it was too complicated and the employee had to submit my info. This was very frustrating and time consuming. Rethink, revisit this process.
RENEE CI was satisfied with everything.
Sandra WNot at this. However, I learned a lot about how you guys operate when it comes to billing. I have learned a lesson that won't happen again, ever. Thank You.
Minnie FThanks and thanks to Delilah keep up the good work from the keys family!
Mae KNone
Gilbert FRonnell's customer service was amazing! He was very patient and efficient.
Devonia RNeed bigger sign for easier location detection. Difficult to find as uhaul sign was small
Sandra MI got charged an extra charge and did not have any idea what it was for! Christopher Mccullough 469-819-5084
Christopher MExcellent customer service problem solver attitude!
Jessica YYour service man had a very nasty and rude attitude. He show no friendly attitude at all. He displayed a very racist behavior with us and another couple came in they got angry with the way he spoke to them. So they said we’re not doing business with this ass and they left. Had I not needed the truck that day I would have left as well. I’ll never use that location again if he’s there.
Cynthia SThe website interface is slow and ineffective. Not ro mention you are relying on customers to have and be willing to use their data to complete the transaction.
GARY EVery nice and patient staff.
Thomas GIt was very convenient. I am renting the storage there and at the same time I didn't have to go nowhere else to get a truck. It was good
MARCO HWindshield was dirty but customer service was Excellent
Patrick CN/A
Corey CVery helpful easy transaction
SHERWYN RFollow my reservation don’t add stuff I didn’t choose when I made my reservation
Anisha Bn/a
Gerald AMy truck broke down and I was stranded for hours. I had to transfer all my items alone because my help had gone. The roadside assistance never closed the ticket and unsullied is still trying to charge me for extra days. Both trucks were received back same day. I should have been refunded for the entire trip.
SHALAUNDA HWe were overcharged via the locations mistake and then they refused to fix it saying we had to call uhaul. When I called uhaul I was on hold more than an hour both times and when a rep finally answered I was hung up on twice! Horrible experience!
Phillip FGreat couple that manage this location. I’ve rented storage and uhaul’s before this arguably my best experience ever!!
DARREN Scouple who run the shop are friendly & helpful.
JOHN JI came in on 5th of July paid for a 4 hours rental out there reserving a truck for a 2 hours rental from, the advice of the sale rep who was at the counter at the time of pick up. I picked up the truck by 1:00PM and dropped it back of at 3:16PM no one was in the office if you pull your video footage and you’ll see me and my husband outside your establishment with our iPhones videotaping us dropping off the vehicle the mileage to and from our destination was 15.5 miles both ways a total of 31 miles. I took pictures of my miles as well as the property when, I dropped the truck off on a full tank of gas just a I received it on fuel full as well as clean the by sweeping out the truck before returning it not as the way. I received it filthy dirty and I had to sweep the truck out before I could even use it. My question to this company why’s Uhaul to this day trying to charge my card $3.98 and I didn’t authorize my cards to be on file with a company that. I’m no longer doing business with that is against the law I paid my dues I returned the truck your customer service rep wasn’t in the office you not gonna charge my card no two days later talking about some miles if any thing my card should’ve been charge the day of after I was contact by phone of a remaining balance anyone could have use this truck within that two day time span I have proof by bank statement that U-Haul try to charge my card not the date of but two days following after. I left this establishment and; I did not give anyone authorization to hold my card information on file. I have video and photos to prove I’m not crazy I just didn’t leave the property I made sure I took pictures and document by video everything before I walked off the property.
Deardis CI returned the unit with the exact fuel level I picked it up with which was just below half full. While adding fuel I was watching the gauge as it fueled to ensure I returned it with the correct level. I was charged to cost for 2 gallons on my invoice. In the future your locations might need to take a photo of the gauge so the customer is not blindsided by the attendants assessment of the unit having “around” a half tank. Better yet rent the units with a full tank returned with a full tank.
VICTOR YReal nice ...Will rent again.
SHENA POn my paperwork from pickup it started call this number when dropping off No one picked up phone said you are going to be recorded than hangs up that was at 7:15 pm no where to park others trucks coming in was not a good experience
ETHEL V