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DEMETRIC T
Customer Reviews for Access Self Storage East Dallas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent moving vehicle
HUSSAIN QI love the the way they express concerns they were friendly and very experience
jimmie jEverything was clean and the store smelled great! The inviting aspect is only lost due to their lack of parking spots. Great customer service! I have an issue with my closing paperwork that was issued by the return location. My rental gas was listed at 1/2 a tank by the front desk assistant and highlighted to show that level should match in the dash. Upon entering the vehicle it was only at a 1/4 of a tank. I took a photo of the tank level, adjusted to the proper level in my confirmation details. I submitted a photo of the mistake and noted the correction. I took photos of the entire vehicle and departed. I submitted these photos while in the U-Haul parking lot to ensure a time stamp of legitimacy. I returned with the vehicle at the same level as I received it. The vehicle was returned at 1/4 tank. I have been sent paperwork asking for my signature claiming over $80 in a charge for gas and gas labor. I am requesting a refund for that amount since it is not the customers duty to pay for more gas than they received.
Toni RI just want to say that both of the employees I dealt with while picking up and dropping off were so kind and helpful and really made my day. I’ve never had better service at a Uhaul in all my years renting. Keep doing what y’all are doing! I will try to rent from this location exclusively because of the customer service! Thanks, Evan
Evan BFriends staff
ANDREW ANothing everything is fine. It’s excellent. I will always use this location. Very clean and friendly.
SANDRA MThe representative that assisted me was superior…
VERONICA SI needed a quick rental to move some 12' construction materials at much lower cost and hassle than Home Depot's "scheduled delivery" sometimes-fiasco. Audrey was exceptionally friendly and helpful the day before Thanksgiving when the office was closing early in ensuring I had a great experience. The 15' box truck was fine and everything went well. I recommend this U-Haul location. A+
Charles SThe office was closed during business hours. There was not a clear drop off location. The key drop off was not clearly marked either. Would not recommend this location at all. Truck was dropped off at location using app. The app was helpful with instructions.
Claire CPlease make sure to not pull your vehicle on the property even just to find your truck because the red head front desk jerk named Gabriella will exert her tiny bit of power over you by making you drive back out and park outside before she will let you get the key to the truck. She's rude and a joke.
Joseph BThe cab had the most unbearable smell and had to travel with the windows down. There were a couple of pieces of trash in the trailer when picked up.
MISTY CAudrey made this whole experience very smooth. The truck was promised within 30 minutes of my reservation and it was there waiting for me as soon as I arrived. Audrey confirmed my reservation and had me on the road in minutes, all while being aw sweet as she could possibly be! This was not the closest location to me but if I need to rent a truck again I will go to this one!
Tanya MEquipment as reserved was not provided. No solutions offered. Office closed when returned, contrary to posted hours.
AARON HThis service is highly over priced
JOSHARON PI liked the attention to customer convenience. They opened early just for me. Pleasant, casual experience. Great price too. The truck was older but was easy to drive. This made moving suck way less. Thank you!
JENNIFER MA pesar de no hablar yo inglés el señor me ayudo mucho .. todo muy bien 👍
Evelyn RThank you for making my move easier.
Cheryl SThe person who helped me was great.
Nancy LThis location was very clean and so professional. Truck was ready upon arrival. They called to confirm day before. Great experience.
JAMES HService was fast and great. I use this location all the time now.
James EThe staff at this location we're super nice and friendly. They went above and beyound to make sure the Uhaul I needed was ready an hour ahead of time.
Harrison HThis is one of those businesses that does UHaul on the side. Very knowledgeable young lady at the desk taking care of rentals with great CS skills. This location had what I needed in furniture dollies on a walk up where as the two nearest full service UHaul dealers were surprisingly out of them. So great experience at one of the under sung big city locations. Well done!
John MThe staff that helped me today were wonderful! Great customer service. I definitely will be a repeat customer.
Shanea GI always enjoy picking up for this location. all the staff are friendly and helpful. Especially Jill she makes the process very easy.
Ryan JYou guys have been fantastic to work with, I find myself seeking your location out specifically when I am checking truck availability. Thank you for the great service!
Jonathan Hfriendly and helpful
Teresa EI had ordered wrapping blankets and there were none at this location. This location then sent me to another location. After making the reservation a month in advance, you would have thought they would have been prepared.
Terry EThe lady in the front desk, is very nice
Jose LJill & Dale are the standard of excellent customer service of initiative & communications which is transparent , clear , complete , concise .Jill will have answer to your questions .She is very approachable & straightforward yet concerned of customer satisfaction.
DAVID WThis is a storage location that also has some trucks conveniently right off of I-30. We got the exact equipment and truck we requested along with super customer service!
Nancy JDid not realize I had to stand in line after requested a non contact pick up. Gate is closed and couldn’t get access to the truck until office was completely empty. Only one staff member at front desk. What was supposed to been a quick check out turned to an hour wait. Truck smelled like pee, staff member got my car while pulling truck around.
kathy KWorking with Dale and Jill was incredible! We rented a U Haul box truck to empty out two of our storage units at another storage facility and they made the process seamless. They were friendly, knowledgeable, and so welcoming. I would absolutely recommend using Access Self Storage East Dallas over any other U Haul location in the Dallas area. Make your move easier and give Dale and Jill a call - they will get you all set up in no time! 5 Star Service all the way!!!
Desiree CEverything was done courteous and professionally
James HGreat customer service!
wendy cThe lovely owners went WAY above and beyond to get us taken care of. Some issues came up that no one could have anticipated and were beyond anyone’s control, but they did any and everything to prioritize our time and comfort, and to make things right. Honestly, I haven’t experienced this level of customer service in ages. 100% recommended!
James DThe man in this office was very rude. He charged me for insurance I did not agree to. He got an attitude and was like I’m not refunding the insurance after the fact. He said it’s in my contract. I did not see, review or sign a contract agreeing to insurance. I asked for corporate number and he told me he didn’t have it. I also was not given my refund of the deposit when the lady in the office said the refund would be immediate. She lied to get me to pay the deposit. I will never rent a UHAUL again! Worst customer service and I was lied to, overcharged, and ripped off! I want my money- NOW! This is an official corporate escalation because I am not going to stop complaining until I get my money back! I’m writing your CEO and explain to him that people in this UHAUL office are ripping off poor people. We live in a high needs, impoverished area and I feel completely taken advantage off.
julie jCheck the fluid levels and tire pressure on the trucks when they are returning so they'll be ready for the next customer.
Ollie MGreat customer service
Wendy CI happy with the job they the for me.family.
michael gEverything went smoothly wouldn’t change a thing
Stacey BNothing I was satisfied
susan hThe 3 stars is for your App and online checking system. It’s terrible.
Jim HDeedee was extremely nice and helpful.
Jacquelyn WI used the truck half the time on the contract but got charged twice the amount expected thanks uhaul
Keith dGreat customer service
Maria SGreat service, great truck - thanks!
ANDREW DThe truck I used had passenger side headlight out.The black lady in the office was very nice and helpful.
MAXANNE SLove the crew
ziana bCould not get in and had to wait for someone to come out of storage gate to go in and park and could not get out so had to wait to get out. Staff was not present and could not get any help with anything. Worse location to drop off.
Sky Lclean the cab area, cupholder was sticky and dirty, trash on cab floor
Michael KOther than that unit was not filled when I got it everything was good and excellent
Calvin HThe agent Audrey was friendly and professional.
Clayton Rnice people. good location close to storage.
Kathy TThe lady manager was friendly and efficient
Bill ASo easy and kind people at the counter. 100% recommended
Alexander CGREAT uhaul place! The owners are very kind and informative. They made renting a uhaul easy and affordable.
Michael BSweep out trucks.
Kelly JThis location was the only location that had a truck. I wasnt too happy about the distance I had to drive JUST to get the truck but I was accommodated so overall, the experience was ok.
Robin R