Customer Reviews for Access Self Storage Garland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Access Self Storage Garland

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TIANA S. on

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Everything was GREAT!!

Julian V. on

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SON H. on

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Muhammad H. on

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Andrew C. on

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Bryan Keith C. on

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Malcolm H. on

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Jonathan H. on

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Rich R. on

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Miguel Angel E. on

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Drop off vehicle after hours. No comments !

James H. on

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Location is hard to get vehicle in and out.

William R. on

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Richard W. on

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Slow. Employee:Keith Evans didn't as well as admitted he didn't know what he was doing. So how can you employ someone of this nature!? Mr Evans told us that we could drop off our rental truck at any location without any additional charges.and/or fees. ...

Joye T. on

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I was charged an extra day or day that I did not have the vehicle I returned the truck the same day on Saturday 3/23. On Sunday I looked at my bill and noticed that an additional $51.69 was taken out of my account. When I called to ask about it I was told because the truck was turned in a day late but they charged me for an extra day. Which was a total lie. I rented the truck on that Saturday and returned it on that Saturday. The mistake was fixed but it should never happen .Now that I’m looking at the receipt that was emailed to me the final receipt it still shows that the pick up was on the 23rd and return on the 24th which is NOT correct and I have photos on the mileage and gas hand to prove it. I willNEVER use this location again and I hope to never use U-Haul again.

Alan A. on

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Very pleasant and Overall more honest than the first office , however pitching exactly the same fear factor without quality information. Perhaps it’s your company statement now , I went to your company for the reasons that I had full belief that your were a Brand statement of quality in all areas of business. I am truly apologetic, I would still use your company again . I am not as upset as this sounds just disappointed.

Onorlina W. on

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Loletta W. on

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The location given for dropp off doors not take trucks so I had to drive an extra mile to return the truck.

Kristopher l. on

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Daven T. on

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Love this place friendly and nice

NIMA H. on

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Leticia G. on

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Friendly staff.

Demetria O. on

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You all stole my things and will not answer for it

Abreham W. on

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We are very happy with Access they’re very good people and they work very honest I just wanna say thank you very much keep the good work.

Jason T. on

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Joe M. on

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Krista W. on

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Great, friendly service and it was easy to rent and return!

Yolanda D. on

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Jorge R. on

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Jamin D. on

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I had several problems. Some have to do with this location and some have to do with UHaul itself. First, I did not choose this location. Apparently the location I chose did not have the truck I wanted. Despite the fact that I made my reservation and paid up front well in advance of the pick-up date, I guess no one could be bothered to get a truck to the right location. UHaul made this location change without contacting me first, and left it to the owners of this location to do instead. It was frustrating, but overall worked out, but what if I needed it sooner--you know, at the time I made a reservation for (this location opened two hours later than the other)? What if I was walking to the location and this new one was too far away? There are a myriad of things that this could have made this an issue, so it's frustrating that the decision to change it was just made for me. Second, because I was supposed to pick up my truck at the original location before the new location even opened, they told me I could do the 24-hour pick-up. I called twice, spoke to two different people, and was assured I'd be able to get my truck when I needed it. When I arrived to pick up my truck, the option to pick it up was not on my dashboard on either UHaul's website or mobile app. Someone came out and told me they don't open until 9 (I couldn't see who because of how the fence is). I tried to troubleshoot it for about 10 minutes before giving up and just coming back when they opened. Third, there were issues actually getting my truck once the location opened. I was asked to pay again, even though I'd paid online. Also, the amount I was being asked to pay in the store was about $100 more than what I was billed online. When I pointed this out, I was told that it just puts a pending charge on my credit card that is actually charged when I return the vehicle. There were several issues as I explained that I already had a pending charge (from the online payment) and swiping my card again would give me two pending charges. Phone calls had to be made and eventually it turned out I didn't need to pay again and I didn't need to pay the extra $100. All told, I didn't get my truck until an hour and a half after I was supposed to pick it up (this includes the HOUR it took for me to pick up the truck once the location opened). The two people working there were nice enough, but that does not excuse how absurdly busted the whole process was. I'm sure that a good chunk of this wasn't their fault directly, but that also doesn't mean much to me--I don't really care whose fault it was so long as it never happens again.

Jake A. on

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The employees there were so helpful and nice. I wish I remembered their names but it was a man and a woman. I think it was excellent service!!

Ashley M. on

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Sherry R. on

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I had the best rental experience here today. Great customer service and very attentive to my needs. I will return here for all my needs.

Rocky M. on

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Vendor had trouble finding the right key to where the furniture blankets were stored.

Vermon B. on

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All aspects were taken care of with no misunderstandings or surprises. If I have a complaint it would be the gas mileage on the vehicle was terrible, but it got the job done. Thank You Vermon

Zekarias W. on

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Great experience, thanks!

James K. on

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Johnney D. on

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I have nothing but good to say about my experience with Uhaul. Excellent service and excellent people

Ismael C. on

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This location didn’t have the mount needed for my truck to pull a trailer. Was sent to another location to get a hitch installed, I was turned away and sent to a third location because the second location only had one employee working and he couldn’t or didn’t want to install the ball hitch. The reason I say he may not have wanted to install the hitch at the second location is because as soon as I arrived he looked at my truck and said he didn’t have the right mount for it, this is before he actually checked the computer and realized that he did have the mount but told me he couldn’t install it. Terrible service.

vincent s. on

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The whole process was made very easy and stress free. The cost and return window were great.

Theodore H. on

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Krystal M. on

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Thank you so much for all your help!!!

Carlton C. on

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I will definitely use your services again.Thanks

EMMANUEL I. on

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U have an excellent customer service already.

Michael B. on

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service was outstanding. I was promised check out would be done in 15 minutes.It only took 5.

Sharon S. on

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Courteous polite helpful Even when I dropped gentleman showed us,where to drop the key

Jenny W. on

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Discovered Uhaul truck cab was infested with small roaches during drive.

Fury H. on

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I was not notified that my location pick up had changed. It would have been nice if I had received a notification. Because I was unaware I went to the wrong location and lost time and money because the location I pick the truck up from was further away then I had calculated. Very disappointed!

Lishunda T. on

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TOMMITREA S. on

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I was over charged

CLIFTON M. on

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January J. on

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The online check in/pick up was so easy - encourage it’s use!

genvea c. on

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This was the best Uhaul rental experience I’ve had thus far. Friendly fast service. I was not feeling well this day and the man was so attentive he realized it and just him being kind and polite I left with my spirits lifted. Thanks for a great experience!

JOHN M. on

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Morgan W. on

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carl n. on

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They did their job well, no complaints at all.

Biaunca B. on

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James A. on

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eduardo a. on

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Valantine O. on

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Add a loading ladder

Armando A. on

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EDUARDO A. on

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Gail D. on

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The process was a little slow but I am not upset about that. The gentleman that assisted me was filling in for the regular person who had a family emergency. He contacted the U Haul office and they took him through the process and we got everything done and I was on my way. Great teamwork to get this accomplished.

Shanna R. on

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Customer did not leave a comment.