I was given a cargo van with a bad rear doors which claim has been filed. I couldn't carry 90% of the things i needed too .. yet i am getting 50% refund.. i will be contesting this refund as unfairAzubuike O.
Customer Reviews for Access Self Storage Garland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a bit of a misunderstanding at check in, but it was quickly resolved. Great Customer Service at the store and the 1-800 customer service representative.PATRICK S.
Customer did not leave a comment.Jordan N.
Customer did not leave a comment.Fikre N.
Customer did not leave a comment.HAROLD H.
N/AJUVENAL H E.
La persona que me atendiÃ³ no me dio ningÃºn recibo de entrega del camiÃ³n. No saliÃ³ a verificar el medidor de gasolina, el cual lo deje al nivel de cuando me lo entregaron. Y ademÃ¡s me cobraron $25.50 por la gasolina de mÃ¡s.MIGUEL O.
Keep up the good work!Michael M.
This location in Garland is very poorly maintained. I was over charged. I have done business with U HAUL FOR A LONG PERIOD OF TIME. I WAS OVER CHARGED. I TOOK PICTURES of the mileage and the gas amount,before I left. I used the truck for two days over, mileage low. I put more gas in than that was when I left. Than I was charged over two hundred dollars more.RANDY C.
Customer did not leave a comment.Teresa K.
The truck drives great but I think it needs a tuneup because the engine light stayed on from the time I picked it up, until the time I dropped it off.Marcus H.
Customer did not leave a comment.David T.
Customer did not leave a comment.Torrie C.
Customer did not leave a comment.Vanessa B.
Customer did not leave a comment.Chloe S.
Hire competent and friendly reps. She was an ass, with an attitude. Did not know how to connect the 6x12 trailer, or had anyone around that did. All she would say is "Do you want to cancel?", after I had driven 250 miles and reserved the trailer. She was the most incompetent, unfriendly, don't-give-a-damn person I have ever encountered. 99% of the U-Haul reps I've dealt with over all these years have been knowledgeable, competent and friendly. It's a shame she sullies the entire U-Haul name.Charles K.
Customer did not leave a comment.Andrew A.
Vacuum out cab of trucks. There were gross sunflower seeds that had been in someone's mouth all over the floor.Risa J.
Truck smells like some smoked a pack of cigarettes with ac on.David G J.
Everything was great. Fast and speedy checkout.Ashley H.
As a business owner, I look for employees to present our products to the customers the way I would myself, or better, as I am not good at every single thing. The people at Access Storage delivered the Uhaul trailer with exceptional big brand intelligence and professionalism while being small shop personable. These people are a great representation of the Uhaul brand!Ken H.
Service was excellent I will always use this location for lifeKathryn M.
Thank you very much for your serviceRoland E.
Customer did not leave a comment.Juan A.
Customer did not leave a comment.Adissu N.
All good.Roberto S.
Customer did not leave a comment.Fabian A.
Thank you Pam for your kindness and passion about your facility. Blessings to youlisa M.
Customer service was awesome! The location is highly recommended!!!David N.
The lady working was not pleasant at all.Kimberly S.
Pam was GREAT! The truck worked well and was very low mileage, which was a plus.Ari R.
Customer did not leave a comment.Yonas L.
Customer did not leave a comment.ANN G.
Thank You Brad!!!!diannna R.
Was not greeted when I entered the location. And she did not do a walk around with me on the truck. She acted like she didn't not care about her job and was not even courteous. Just a weird vibe from the beginning.BENJAMIN S.
very good serviceMuhammed S.
Customer did not leave a comment.Jonathan S.
They are friendly and helpful.Nirmal Kumar K.
Everything went well.Steven H.
Get a credit card machine that works.Pepe P.
Customer did not leave a comment.Elena D.
Customer did not leave a comment.Amanda P.
Customer did not leave a comment.George M.
Customer did not leave a comment.Yunus S.
Customer did not leave a comment.Ehiosu A.
I was over charged for miles I did not use. And tricked and coerced into buying gas I did not useEric H.
Customer did not leave a comment.Audrey F.
Customer did not leave a comment.Roberto R.
The only reason I'm giving them 2 stars is because the guy working there was so nice and really tried hard to accommodate is. But the truck we were originally supposed to rent was infested with roaches. The U-Haul employee tried spraying the truck down with raid but roaches were everywhere. So when we refused to take that truck he offered us a bigger truck at the same rate which we accepted. That truck Appeared to be cleaner but had a very musty smell. I don't think they clean these trucks at all after each use. In fact the truck is still sitting in the exact same spot that I parked it when I was done.Laquinta E.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.Margie M.
Best Uhaul experience so farWilliam G.
No suggestions! Excellent service!Larry Y.
Customer did not leave a comment.Christian C.
Everything was GREAT!!TIANA S.
Customer did not leave a comment.Julian V.
Customer did not leave a comment.SON H.
Customer did not leave a comment.Muhammad H.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Bryan Keith C.
Customer did not leave a comment.Malcolm H.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.Rich R.
Drop off vehicle after hours. No comments !Miguel Angel E.
Location is hard to get vehicle in and out.James H.
Customer did not leave a comment.William R.
Slow. Employee:Keith Evans didn't as well as admitted he didn't know what he was doing. So how can you employ someone of this nature!? Mr Evans told us that we could drop off our rental truck at any location without any additional charges.and/or fees. ...Richard W.
I was charged an extra day or day that I did not have the vehicle I returned the truck the same day on Saturday 3/23. On Sunday I looked at my bill and noticed that an additional $51.69 was taken out of my account. When I called to ask about it I was told because the truck was turned in a day late but they charged me for an extra day. Which was a total lie. I rented the truck on that Saturday and returned it on that Saturday. The mistake was fixed but it should never happen .Now that I'm looking at the receipt that was emailed to me the final receipt it still shows that the pick up was on the 23rd and return on the 24th which is NOT correct and I have photos on the mileage and gas hand to prove it. I willNEVER use this location again and I hope to never use U-Haul again.Joye T.
Very pleasant and Overall more honest than the first office , however pitching exactly the same fear factor without quality information. Perhaps it's your company statement now , I went to your company for the reasons that I had full belief that your were a Brand statement of quality in all areas of business. I am truly apologetic, I would still use your company again . I am not as upset as this sounds just disappointed.Alan A.
Customer did not leave a comment.Onorlina W.
The location given for dropp off doors not take trucks so I had to drive an extra mile to return the truck.Loletta W.
Customer did not leave a comment.Kristopher L.
Love this place friendly and niceDaven T.
Customer did not leave a comment.NIMA H.
Friendly staff.Leticia G.
You all stole my things and will not answer for itDemetria O.
We are very happy with Access they're very good people and they work very honest I just wanna say thank you very much keep the good work.Abreham W.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.Joe M.
Great, friendly service and it was easy to rent and return!Krista W.
Customer did not leave a comment.Yolanda D.
Customer did not leave a comment.Jorge R.
I had several problems. Some have to do with this location and some have to do with UHaul itself. First, I did not choose this location. Apparently the location I chose did not have the truck I wanted. Despite the fact that I made my reservation and paid up front well in advance of the pick-up date, I guess no one could be bothered to get a truck to the right location. UHaul made this location change without contacting me first, and left it to the owners of this location to do instead. It was frustrating, but overall worked out, but what if I needed it sooner--you know, at the time I made a reservation for (this location opened two hours later than the other)? What if I was walking to the location and this new one was too far away? There are a myriad of things that this could have made this an issue, so it's frustrating that the decision to change it was just made for me. Second, because I was supposed to pick up my truck at the original location before the new location even opened, they told me I could do the 24-hour pick-up. I called twice, spoke to two different people, and was assured I'd be able to get my truck when I needed it. When I arrived to pick up my truck, the option to pick it up was not on my dashboard on either UHaul's website or mobile app. Someone came out and told me they don't open until 9 (I couldn't see who because of how the fence is). I tried to troubleshoot it for about 10 minutes before giving up and just coming back when they opened. Third, there were issues actually getting my truck once the location opened. I was asked to pay again, even though I'd paid online. Also, the amount I was being asked to pay in the store was about $100 more than what I was billed online. When I pointed this out, I was told that it just puts a pending charge on my credit card that is actually charged when I return the vehicle. There were several issues as I explained that I already had a pending charge (from the online payment) and swiping my card again would give me two pending charges. Phone calls had to be made and eventually it turned out I didn't need to pay again and I didn't need to pay the extra $100. All told, I didn't get my truck until an hour and a half after I was supposed to pick it up (this includes the HOUR it took for me to pick up the truck once the location opened). The two people working there were nice enough, but that does not excuse how absurdly busted the whole process was. I'm sure that a good chunk of this wasn't their fault directly, but that also doesn't mean much to me--I don't really care whose fault it was so long as it never happens again.Jamin D.
The employees there were so helpful and nice. I wish I remembered their names but it was a man and a woman. I think it was excellent service!!Jake A.
Customer did not leave a comment.Ashley M.
I had the best rental experience here today. Great customer service and very attentive to my needs. I will return here for all my needs.Sherry R.
Vendor had trouble finding the right key to where the furniture blankets were stored.Rocky M.
All aspects were taken care of with no misunderstandings or surprises. If I have a complaint it would be the gas mileage on the vehicle was terrible, but it got the job done. Thank You VermonVermon B.
Great experience, thanks!Zekarias W.
Customer did not leave a comment.James K.
I have nothing but good to say about my experience with Uhaul. Excellent service and excellent peopleJohnney D.
This location didn't have the mount needed for my truck to pull a trailer. Was sent to another location to get a hitch installed, I was turned away and sent to a third location because the second location only had one employee working and he couldn't or didn't want to install the ball hitch. The reason I say he may not have wanted to install the hitch at the second location is because as soon as I arrived he looked at my truck and said he didn't have the right mount for it, this is before he actually checked the computer and realized that he did have the mount but told me he couldn't install it. Terrible service.Ismael C.
The whole process was made very easy and stress free. The cost and return window were great.vincent S.
Customer did not leave a comment.Theodore H.
Thank you so much for all your help!!!Krystal M.
I will definitely use your services again.ThanksCarlton C.
U have an excellent customer service already.EMMANUEL I.
service was outstanding. I was promised check out would be done in 15 minutes.It only took 5.Michael B.
Courteous polite helpful Even when I dropped gentleman showed us,where to drop the keySharon S.
Discovered Uhaul truck cab was infested with small roaches during drive.Jenny W.