Customer Reviews for Access Self Storage Garland
(U-Haul Neighborhood Dealer)

222 reviews

3401 Forest Ln   Garland, TX 75042

(469) 828-6844

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 1 pm - 6 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(469) 828-6844

3401 Forest Ln
Garland, TX 75042

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 1 pm - 6 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was not given any paperwork. When I came to return the truck the gentleman working didn't know I had it. Had to call and straighten the whole mess out. This was after being sent to 4 locations that didn't have the truck I requested.

LINDA B. 
Rating:
3.0

Clean or wash the equipment before renting out to next customer & don t reserve untill you have physically with you. Thanks

CHANDRAKANT D. 
Rating:
5.0

Customer did not leave a comment.

Freddie C. 
Rating:
5.0

They were great customer service. Very patient with me. And very Nice.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Provides small cars to transport luggage, for example I had to rent a large car and I needed a small car.

Musab E. 
Rating:
5.0

Customer did not leave a comment.

SCHLISA C. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S. 
Rating:
5.0

Customer did not leave a comment.

EBONY B. 
Rating:
5.0

The two people that ran that store was the nicest people I've ever experienced with U-Haul I would recommend them to anyone

MICHELE H. 
Rating:
5.0

Very helpful and nice. It was a super easy processes and he had me in and out quickly!

ANGELICA M. 
Rating:
5.0

Great, fast experience I will be back...

BRANDON H. 
Rating:
3.0

The office was closed. Parking for a 26 ft truck was horrendous.

Sherry A. 
Rating:
5.0

Front desk representative was amazing thank you

Relus H. 
Rating:
5.0

Customer did not leave a comment.

Salman R. 
Rating:
5.0

Customer did not leave a comment.

KALILAH S. 
Rating:
5.0

The truck has a hard pull and the motor slipping

TIFFANY Y. 
Rating:
5.0

The employees was soooo nice and help me make the right choice for my money

Antonio H. 
Rating:
1.0

On 9/30/2021, I rented a Uhaul from the Whitefield location for 2days. When placing the order, I was told we just needed to pick up the uhaul. After driving to Fort Worth, we were supposed to go to Athens, TX and drop off the Uhaul there. That job in Athens got moved to a new location so we returned the Uhaul to Garland, TX rather than the original plan of dropping it off in Athens , TX. Prior to dropping it off, I called Uhaul and was told we wouldn't be charged extra for dropping at a different location. ONCE I VIEWED MY STATEMENT, I NOTICED I WAS CHARGED A $200 CLEANING FEE. THIS UHAUL WAS CLEANER WHEN WE DROPPED IT OFF THAN WHEN I PICKED IT UP. The day after we returned the uhaul, I received a voice mail (which I actually just listened to today) from Chedrick stating that we had stolen the Uhaul (even though I have a contract from uhaul with the same dates). I called Chedrick today & it went straight to his voice mail. I left a message but still haven't heard back, 4 hours later. After this, I called Uhaul in Garland to ask why we were charged this cleaning fee. I was told we were charged this because we dropped it at a different location. I explained to the lady what I was told by uhaul when I called and she said I would need to call the district manager, who again is Chedrick. I called him again, but again straight to voice mail. So in meantime, this morning, I reserved another Uhaul from the Eufaula location. Once there, I was told we would need to do online check in, which wasn't showing to be available. I called the customer service number and was told we could no longer do business with Uhaul because of the stolen trailer. I explained the situation AGAIN to this gentleman... he said I needed to contact the general manager, Chedrick. I told him I had already tried contacting him and gotten no response. I was then given the General Manager's name & phone number (Ken Cunningham). Prior to calling him, I decided I'd call the Whitefield location to see what they had to say. The girl I spoke to was shocked and said she'd contact another person who works there and they'd get back to me. She did also confirm their location has NO ONLINE CHECK IN. Waiting for a call back. A pretty sad situation considering that we rent uhaul trailers 5 to 10 times a year to deliver cabinets!!!!

Trena S. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO G. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Great service!! Thanks,

MUHAMMAD M. 
Rating:
5.0

Greate service keet it up!

Gobezie T. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
1.0

Got insurance. Rented one day, 24hr. Returned on time, filled up. Female parked it,,, who WAS NOT EMPLOYEE. GUY AT COUNTER CHARGED ME DAMAGES $350 .... OF WHICH I DID NOT CAUSE. HE HAD ME WAIT OUTSIDE IN HEAT WHILE HE GOT MY EXTRA CHARGE PASS DEBIT CARD OUT OF STATE... LIAR SAID COMPUTER VIRUS WAS REASON I WAITED... (with witness) That place is a prostitute stop. Renting space by hour... NOT TRUCKS. I'M 64 yr. Female raped MY SOCIAL SECURITY AUTO DEPOSIT OUT OF STATE. SHUT IT DOWN. LAWYER CONTACTED. DO WHAT IS NEEDED. PAY ME BACK, DROVE IT TO CHURCH, MOVE A FRIEND. THANK YOU. I HAVE BEEN ILL SINCE THE INCIDENT.

Linda S. 
Rating:
2.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Super easy rental experience

Jay T. 
Rating:
3.0

Customer did not leave a comment.

Fabian B. 
Rating:
3.0

Customer did not leave a comment.

Stephen A. 
Rating:
1.0

I was given a cargo van with a bad rear doors which claim has been filed. I couldn't carry 90% of the things i needed too .. yet i am getting 50% refund.. i will be contesting this refund as unfair

Azubuike O. 
Rating:
5.0

Had a bit of a misunderstanding at check in, but it was quickly resolved. Great Customer Service at the store and the 1-800 customer service representative.

PATRICK S. 
Rating:
4.0

Customer did not leave a comment.

Jordan N. 
Rating:
3.0

Customer did not leave a comment.

Fikre N. 
Rating:
2.0

Customer did not leave a comment.

HAROLD H. 
Rating:
5.0

N/A

JUVENAL H E. 
Rating:
1.0

La persona que me atendió no me dio ningún recibo de entrega del camión. No salió a verificar el medidor de gasolina, el cual lo deje al nivel de cuando me lo entregaron. Y además me cobraron $25.50 por la gasolina de más.

MIGUEL O. 
Rating:
5.0

Keep up the good work!

Michael M. 
Rating:
2.0

This location in Garland is very poorly maintained. I was over charged. I have done business with U HAUL FOR A LONG PERIOD OF TIME. I WAS OVER CHARGED. I TOOK PICTURES of the mileage and the gas amount,before I left. I used the truck for two days over, mileage low. I put more gas in than that was when I left. Than I was charged over two hundred dollars more.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

Teresa K. 
Rating:
5.0

The truck drives great but I think it needs a tuneup because the engine light stayed on from the time I picked it up, until the time I dropped it off.

Marcus H. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Torrie C. 
Rating:
5.0

Customer did not leave a comment.

Vanessa B. 
Rating:
1.0

Customer did not leave a comment.

Chloe S. 
Rating:
1.0

Hire competent and friendly reps. She was an ass, with an attitude. Did not know how to connect the 6x12 trailer, or had anyone around that did. All she would say is "Do you want to cancel?", after I had driven 250 miles and reserved the trailer. She was the most incompetent, unfriendly, don't-give-a-damn person I have ever encountered. 99% of the U-Haul reps I've dealt with over all these years have been knowledgeable, competent and friendly. It's a shame she sullies the entire U-Haul name.

Charles K. 
Rating:
3.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Vacuum out cab of trucks. There were gross sunflower seeds that had been in someone's mouth all over the floor.

Risa J. 
Rating:
3.0

Truck smells like some smoked a pack of cigarettes with ac on.

David G J. 
Rating:
5.0

Everything was great. Fast and speedy checkout.

Ashley H. 
Rating:
5.0

As a business owner, I look for employees to present our products to the customers the way I would myself, or better, as I am not good at every single thing. The people at Access Storage delivered the Uhaul trailer with exceptional big brand intelligence and professionalism while being small shop personable. These people are a great representation of the Uhaul brand!

Ken H. 
Rating:
5.0

Service was excellent I will always use this location for life

Kathryn M. 
Rating:
5.0

Thank you very much for your service

Roland E. 
Rating:
4.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Adissu N. 
Rating:
5.0

All good.

Roberto S. 
Rating:
5.0

Customer did not leave a comment.

Fabian A. 
Rating:
5.0

Thank you Pam for your kindness and passion about your facility. Blessings to you

lisa M. 
Rating:
5.0

Customer service was awesome! The location is highly recommended!!!

David N. 
Rating:
2.0

The lady working was not pleasant at all.

Kimberly S. 
Rating:
5.0

Pam was GREAT! The truck worked well and was very low mileage, which was a plus.

Ari R. 
Rating:
5.0

Customer did not leave a comment.

Yonas L. 
Rating:
5.0

Customer did not leave a comment.

ANN G. 
Rating:
5.0

Thank You Brad!!!!

diannna R. 
Rating:
2.0

Was not greeted when I entered the location. And she did not do a walk around with me on the truck. She acted like she didn't not care about her job and was not even courteous. Just a weird vibe from the beginning.

BENJAMIN S. 
Rating:
5.0

very good service

Muhammed S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

They are friendly and helpful.

Nirmal Kumar K. 
Rating:
5.0

Everything went well.

Steven H. 
Rating:
5.0

Get a credit card machine that works.

Pepe P. 
Rating:
4.0

Customer did not leave a comment.

Elena D. 
Rating:
3.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Yunus S. 
Rating:
5.0

Customer did not leave a comment.

Ehiosu A. 
Rating:
1.0

I was over charged for miles I did not use. And tricked and coerced into buying gas I did not use

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Audrey F. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
2.0

The only reason I'm giving them 2 stars is because the guy working there was so nice and really tried hard to accommodate is. But the truck we were originally supposed to rent was infested with roaches. The U-Haul employee tried spraying the truck down with raid but roaches were everywhere. So when we refused to take that truck he offered us a bigger truck at the same rate which we accepted. That truck Appeared to be cleaner but had a very musty smell. I don't think they clean these trucks at all after each use. In fact the truck is still sitting in the exact same spot that I parked it when I was done.

Laquinta E. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Margie M. 
Rating:
5.0

Best Uhaul experience so far

William G. 
Rating:
5.0

No suggestions! Excellent service!

Larry Y. 
Rating:
4.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Everything was GREAT!!

TIANA S. 
Rating:
5.0

Customer did not leave a comment.

Julian V. 
Rating:
5.0

Customer did not leave a comment.

SON H. 
Rating:
5.0

Customer did not leave a comment.

Muhammad H. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Bryan Keith C. 
Rating:
5.0

Customer did not leave a comment.

Malcolm H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Rich R. 
Rating:
5.0

Drop off vehicle after hours. No comments !

Miguel Angel E. 
Rating:
4.0

Location is hard to get vehicle in and out.

James H. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
1.0

Slow. Employee:Keith Evans didn't as well as admitted he didn't know what he was doing. So how can you employ someone of this nature!? Mr Evans told us that we could drop off our rental truck at any location without any additional charges.and/or fees. ...

Richard W. 
Rating:
1.0

I was charged an extra day or day that I did not have the vehicle I returned the truck the same day on Saturday 3/23. On Sunday I looked at my bill and noticed that an additional $51.69 was taken out of my account. When I called to ask about it I was told because the truck was turned in a day late but they charged me for an extra day. Which was a total lie. I rented the truck on that Saturday and returned it on that Saturday. The mistake was fixed but it should never happen .Now that I'm looking at the receipt that was emailed to me the final receipt it still shows that the pick up was on the 23rd and return on the 24th which is NOT correct and I have photos on the mileage and gas hand to prove it. I willNEVER use this location again and I hope to never use U-Haul again.

Joye T. 
Rating:
5.0

Very pleasant and Overall more honest than the first office , however pitching exactly the same fear factor without quality information. Perhaps it's your company statement now , I went to your company for the reasons that I had full belief that your were a Brand statement of quality in all areas of business. I am truly apologetic, I would still use your company again . I am not as upset as this sounds just disappointed.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Onorlina W. 
No reviews have been submitted for this location.

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