The U-Haul equipment performed great. I had no issues with it. Will use again.
Dealo M
Customer Reviews for Access Self Storage Lancaster
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Supply this location with better vehicles. The twenty footer I rented was very clean but needs a new transmission. Its functional but limping along. The lady that assisted me was exceptional. She was knowledgeable, and very thorough. She explained the process from beginning to what had to be done to finalize the rental. I wish I could receive this kind of customer service all the time. I will return to this location. BUT, you need to provide them with better vehicles. This lady is an asset to your company. James Hill
james hNothing everything was great
Willie LDown to earth service representatives, knowledgeable, and quick completion process.
RODNEY DNothing
Norma HNothing
charles mYou are excellent.
Adeyinka aEverything is good
Brenda RGreat service
Jaylen FThe sweet, frustrated lady was thrown into this location without proper training. We got there shortly after it opened but took over an hour to get our truck. The lady in front of us neared the brunt of the frustration trying to get her moving truck. Took her an hour and a half. Once she was gone, our experience was much better than hers because the lady at the U-Haul desk had learned a lot during the experience with the First Lady. Very frustrating for us all.
Linda GNothing
Corey HNothing if I ever need them again they will be the ones...Great experience. KEEP UP THE GREAT WORK.
Wanda BI was amazed at the kind of service we got and the assistance was totally outstanding us being seniors attempting to navigate their systems by the phone.Everything went smoothly and quite fast even with our boo boos.Thank you dearly the young man that helped us.
Claudette TIt was super easy to book. The office is very nice and clean and welcoming and the people who helped me were very friendly. I had to keep the uhaul 2 extra days and there was no issue. It was easy to pick up and return. Hassle free. Prices were great. Very satisfied.
Courtney WN/a
SHARRONE NKeep the same energy great job
Charles CI am very displeased with management. My email address is being used for someone else rentals. I have asked management to please make sure that they change their email address. He said that they could not and it is not a requirement for them to have the correct email address on the rental account. I am the person that the emails are coming to. So I'm very displeased with this company and with the U-haul management at the location at cedar ridge in Lancaster, Texas.
Craig MI requested a time change for pick up of my truck and called the location, the person who answered did not enter the time change which delayed me accessing the truck for about 45 minutes. It would be great if the app had an edit feature for time pick up or no time at all and your time just starts when you pick up the truck.
Sedrick BI called and made a reservation 2 days before I needed the truck I went in and gave them my driver's license and bank card 6min later I was driving the U-Haul, they were so fast customer service and communication skills are %100 good,
Reanna DVery helpful
Norma HExcellent ... Audra and Juda were extremely, patient and customer friendly!
Missey KEverything was excellent. No complaints.
Jackie ANothing everything was excellent
Brenda RI was charged for not fueling the truck back to a quarter of a tank I have a rcpt showing I did. And then I was charged for a furniture mover wich I had forgotten to pick up,per the office lady I called uhaul and advised them if this decided we did not need this after all. Trucks were filthy on the inside. Also I have a witness that saw me fueling the truck right before we return the truck.i don't think it is fair when they would not do a walk around while I was standing there . Then I did return the truck the gentleman that I guess cleans the truck was kinda snobbish. Asking really rudely if I swept the truck out...I will never be back at this location again.
David DService was great! The front desk team was awesome, really quick in and out and on the road. Truck had a large slash in the back I wish it was noted somewhere so that I wouldn’t be concerned if I did it or not. Luckily I saw it before we loaded things up and I called to confirm they knew about it already which they told me they did.
Josue CThey never mentioned any fees regarding tolls we weren't offered any toll charge upfront just was told about fuel charge
SYLVANIOUS RThe clerk was so kind and sweet. She made the experience very pleasant.
Demarcus DRequested a dolly and was charged for it but it was not in the truck it made my moving experience very difficult
Branden TI think if a truck is returned due to whatever reason they should not be charged the full rate, all trucks need ramps
Angela UNothing customers service was exceptional, Older lady was sweet & kind, I was having a bad day & she lifted my spirits
Dinah RI can't think of anything that you need to do improve your service. Your customer service is excellent and the office person was so nice and helpful.Thank you.
Mary WI was overcharged for gas, when I returned the truck with over the amount that was in there before. I sent an email with time stamps of the gas gauge before I drove off the property as well as returning it to the property and Mrs. Audrey stated it wasn’t above the line. No disrespect but the pictures are proof. I’m not sure if she looked at the correct gauges but this need to be fixed. There’s no way this should be a debate when I have proof…
Erica RI reserved an appliance dolly that was not in the rental and I was still charged. Also there wasn’t a ramp in the truck which made unloading the washer and dryer very difficult.
Angela PBe sure to charge the customer the correct amount. I received an email saying a balance was due after I turned the truck in. I called to make the payment and found out I was charged twice for a rental. They charged my card twice for the rental. I left some leaves in the back and was charged $25 for a cleaning fee. That’s a ridiculous amount for leaves.
jacqueline vCharged for cleaning out the truck a $25 fee I have pictures the truck was spotless this place is shady I will post about it to my 200,000 Google review followers to let everyone know about this location scamming money for anything they can!!!
Joseph RThe gas level noted was incorrect, and I attempted to upload a photo of it onto the checkout app, but only got the spinning upload sign for the longest. So I pulled in and let the guy in the office come out to tell him. Upon my return, there was a charge $30 service charge and a $38 fuel charge on my rental for a quarter tank of gas. The upload never completed, and finally just locked me out. The guy thmrued to act like I didn't tell him. He even said, I wonder where the gas went to. The 50 miles to empty alert went off as I turned the corner to leave. So now I'm disputing this charge with uhaul. I will never go back to this location again.
Todd BI will be calling customer service Monday.
Billy RCan't think of anything. Everything went well.
Mary MKeep doing the same thing, This is the best location I have used, it's always great 👍.
JULIAN LContact number wasn't available before or on day of contact, hope everything is well with them.
Darryl BCustomer service was excellent and the gentleman (Mr. Murray) was so friendly and polite. Very kind. Totally would recommend this Uhaul facility for all my moving/relocating services.
TRACIE FThis place was CLEAN. The lady manager and her husband was very helpful and stress free. My transaction was GREAT.Thank you both.
ANDRE WBoth managers on duty were great, professional and made the experience an excellent one! I would definitely be a repeat customer and recommend others consider this location for your U-Haul needs.
Richard CI was truly about to cry in frustration and out of exhaustion during my uhaul drop off horror. Thank you both at Access Storage for caring enough to intercept to help make things better. I will forever appreciate you. May God bless you both abundantly!!
KAREN MThe lady at the counter was truly a blessing to work with! Very kind very helpful. Just all around amazing person to work with!!!
CHRISTOPHER KThe couple who manage the location were very helpful! Will recommend this location to our friends
EDWARD LThe van I rented was clean and worked very well for what I was moving from the tractor trailer to my storage unit. I would gladly recommend them to anyone else in this area
Daryl PEasy in fast friendly service
Brian HThe truck shakes at 60 or higher.
Steve PMy experience was great, quick and easy.
CEDRICK B