Customer Reviews for Access Self Storage Midlothian

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Access Self Storage Midlothian

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DONALD H. on

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David M. on

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Sharon and Forre are excellent! They genuinely appreciate your business, are very helpful and professional. This location is very well maintained.

Dornisha S. on

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Jason H. on

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This is a tough one, the entire experience was fantastic...

yolonna t. on

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Leonard T. on

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IRFAN S. on

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Felix R. on

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Nothing because its was nice and excelent service

Michael M. on

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George A. on

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cedric t. on

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Very nice and helpful, highly recommend.

John S. on

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Carolyn B. on

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Excellent customer service! Very helpful and professional!

David D. on

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Alfred T. on

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Daniel S. on

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David M. on

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Cassandra H. on

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Ray R. on

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Michael M. on

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Elizabeth J. on

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Loreces J. on

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Omg!! The most friendliest staff I've ever met and the customer service is a 100!!!! They take care of you to make sure you're your experience with them is the best! Their trucks are good and the storages they have are clean and comfy, u can live in them!!! I'd definitely do business with them again! Amazing people! And the guy offered to help me load my storage!! U can't get that customer service everywhere!. God blessed that location with great people!!

richard m. on

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chain broke on trip

Jerry or Kimberl P. on

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This was our first time towing our car on a dolly and they could not assist since they are not a certified UHaul. First, it took us hours to get to the correct address because the one on our contract was different and when we got there they did not have our reservation and did not have one to rent us. We finally had to go miles to another location so they could help us hook it all up. What was supposed to be a few minute pickup turned into hours.

Sam G. on

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Staff was very courteous and helpful! Recommended.

Samuel A. on

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Weston L. on

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Great location and very helpful staff

Keeley B. on

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Montez A. on

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It was first time and I was scared. Truck drove great, it was over all great experience for me.I am an elderly woman , I am 80 and it was a piece of cake.

James G. on

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Katherine G. on

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Phyllus W. on

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jimmy K. on

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Shelby Y. on

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I was told that it would cost $30 to rent this trailer in midlothian and return it in Stephenville when I called this morning to double check and Forre said yes it was okay. Then AFTER I leave the location the corporate office calls to tell em they’re charging me $200 for an inconvenience fee on top of the $30 they already charged me. None of this was ever mentioned or I wouldn’t have rented the trailer.

William B. on

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Keith H. on

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I've told several local businesses about this facility. Always doing the little things to make life easier. Sharon is the sweetest lady offering Great Customer service .

jimmy K. on

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After hours drop off did not see facility or personnel

Jennifer c. on

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Sandra F. on

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Alfred C. on

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Shelly B. on

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William W. on

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Jason L. on

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Got there after business hours, but had a place to park the truck and leave the keys.

Adrienne B. on

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Randy T. on

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Sharon was very professional I enjoyed working with her have used them before and will continue the loyalty with her

Meleka B. on

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mike c. on

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Rakhshanda W. on

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Norman C. on

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Gary R. on

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Terry P. on

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The place I was told to return my equipment to advertised he would be open. So I went to drop my equipment off and no one was there. I called corporate to ask if I could drop it off somewher else. They told me to just leave it and take a picture of the equipment there. A month later they are still trying to figure out where the trailer is telling me I needed to return it. Slightly frustrating.

Patricia C. on

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Loren O. on

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Kenneth T. on

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Confusion on address. When googled shows location to be off joe wilson road in cedar hill. Wasted time mileage and fuel driving around to find proper drop off point. Also trucks could be more fuel efficient. Staff at drop off point very friendly and helpful. Thanks

Dell C. on

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The managers were wonderful to work with. I will choose them again.