Customer service was rude upon returning the vehicle
QUASHAREE W
Customer Reviews for Access Self Storage Midlothian
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
VERY HAPPY 😊
BETTY HGreat job
ERIK HI dropped off after hours. The area was easy to navigate and the dropbox was easy to find and use.
JOHNNY LThe truck I rented had 171,000 miles on it. The steering gear was dangerously loose from wear, and could be remedied with a 30 mechanical shop visit. The truck ran good, but the loose steering is a dangerous issue that should be resolved. I will continue to rent from Access Self Storage.
Mark RLocation was supposed to be open till 6pm. Got there at 4:28 and the front lady saw us but decided to run out lock up and speed off. Because of that we had to check in the truck ourselves and accidentally locked the key in the cabin. We were forced to pay $200 for a locksmith. Horrible service.
Kelvin LI wish I was told to fold the blankets before I arrived at the drop off location.
GARY MSelf check in with app was clumsy, timed out and was incomplete. Had to wait on location to open to assist me. Calling U-Haul and chat function useless.
Bryan TThey were very friendly and helped with last minute changes due to the truck I was supposed to rent didn’t get returned on time.
Katherine KBait and switch I was told I had to buy insurance total bs . Store opens at 9am way to late .
Melford EI couldn't get the app to work to check my truck back in, so I couldn't get the $25 cleaning fee refunded. The workers in the building offered no help.
Julie WIt was very essy and quick pick up and retirn
Darnell DAll. Was great
Michael RI was unable to use the UHaul application on day of rental pickup. The iOS application needs some serious quality oversight. I was able to check-in using Chrome on my phone, however the last step of the rental process never completed. Clicking a button at the end did nothing. It took 15 minutes more to check out than it should have if the app was working correctly. Next, the truck steering was terrible. The steering box on the truck was way beyond needing service. Do better on maintenance. When I spend $1.19 a mile on a vehicle, I expect the vehicle, at a minimum, to be maintained.
Mark RThe location of was great, I had a lot of issues with the app: the phone app wasn’t working. Someone mentioned that it was upgraded and it is very glitchy now. The website check out was also incomplete as there were no pics unloaded so I was stuck. I spent 30 min fixing it with the chat, because the 833-xxx number have a super long wait.
THOMAS AThe young ladies in the office were fantastic and friendly. Made everything easy and smooth. We appreciate them.
Enrique LThey charged ne for 3 gals of gas when I brought it back with more gas than I picked it up in. Will not return to this location.
Tom DTanya was very professional, kind, and knowledgeable as well! Thank you so much!
Maggie WWas told I could pickup truck and 10am - nobody showed up until 10:30
paul dVery professional, friendly and customer focused,
Philip KFriendly staff and very professional no issues . Would definitely recommend them to friends and family .
Otto JAgain very friendly and professional would recommend them to friends and family
Otto JI'm sorry I forget names, but both the man and lady managers were awesome. Super friendly, helpful and very quick and proficient in what they do. We were in and out in literally minutes. Great Joy U haul team Lin Tyler
Arthur TVery friendly and professional
Otto JThe ONLY problem was a lack of parking to return the truck after hours.
Cathy EN/A
Terence GGreat customer service
David ITruck was in perfect condition and clean and the people were so nice and pleasant to work with.
Greg QThe people were very helpful and nice. I would highly recommend them.
Jason SThis was a great experience and easy to check in and out
Michele FThe two people at the facility were absolutely the nicest and most helpful people. Great experience and will definitely use this location for our next rental.
Justin BExcellent customer service. Very clean facility.
Rick TSuper easy to work with and made moving day easy, which is what we all want!
Stephanie MZero! Wonderful people, great service. You have been our go to when we need to rent a truck. The excellence you provide in service and good equipment is appreciated
James FNothing. Good friendly people. Clean well kept facility,and equipment. I'd recommend them to anyone moving.
Willie MGreat customer service
CHRISTOPHER TGreat location. Staff was extremely helpful
Jason MThe owners were very nice and made it very easy to rent! Very nice people.!
Arlecia BThis facility was extremely nice! thank you so much!
Terry LContinue doing what they are currently doing. The customer service made they process seamless.
Geri HSharon and Fore are very nice and helpful!
Jonathan LThe staff at the facility was great! Give them a raise!
Todd PService was AWESOME! Forre & Sharon are topnotch people who provided me with excellent customer service!
Joel LQuick and easy
JOHN RNothing, wonderful service , and they have a free gift wrapping station for the holidays.
Mamie CThis was the most pleasant uhaul rental experience I’ve ever had.
Jamie CThis was my FIRST time using the mobile checkout/checkin. I will never do it again!!! The ID procedure is too long!!! I had to wait in the cold for 20 min for my relative to receive the call. She got the text within minutes, but the follow up call did not come for 20 more min. There’s got to be a faster procedure than that!! Especially for senior citizens!
Cynthia SGreat service and a friendly staff.
Adrianus V