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Dealiello T
Customer Reviews for Access Self Storage Pleasant Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements are needed. Customer service was superb!
HERBERT WThe couple managing this location were very instrumental in helping get around some obstacles that could have hindered my moving experience. My hat goes off to them for their ability to makes things happen. Highly recommend...
CHARLES KN/A the rep was very patient and informative
ROBIN CNone
MARLON CPeople were nice and very professional
MONTE HKeep doing what you are doing. You gave excellent customer service.
DEBRA STrailer was very messed up. The bottom of one tire has wires sticking out and had to be repaired had to postpone leave a whole extra day so it could be repaired. We had to wait for the guy to mark the trailer with tons of x's and they caulk the fender back on
Michelle CVery pleasant and wonderful 😊
DEBBIE RCan’t think of anything. The staff were very professional but also friendly. Would definitely rent from this location in the future.
ALLEN WI think everything went well on my end I only need to rent to get some washer and dryers moved to my house so it was great for me. The man working at the place was awesome and very nice. Just because of him I will definitely return.
CHERISH GThis location is awesome and Glen took care of my rental needs. Would definitely return and recommend this to a friend. Thanks Glen.
DERRICK RMake sure the chains are on the trailer before a rental. If another trailer wasn't there with chains I'm not sure what would have happened.
Mathew SThe customer service is great and they’re very helpful.
MICHAEL DThe staff were very helpful and courteous. The pickup process was easy.
EDWARD HNothing to improve as of now everything was straight professionalism thanks 😊
BRIAN HNothing....Great customer service.... 5 stars
TORREY SNothing
Lula JExcellent customer service
Dequinton HEverything was great except for the steering on the truck was very squirrely
Tammy HN/A
Andrea HThank you for making this process so smooth, we are very thankful for your service and the gentleman that checked us in was awesome!
maura vNothing. This was the best truck (or even car) rental experience that I’ve ever had. Tina was very helpful and accommodating. No unexpected charges or fees and the truck was clean and ran well.
Brenda NI didn’t entirely understand the fuel process so at check in I took a picture of the fuel and didn’t put the actual amount fuel and I was overcharged for fuel. I do have the photos just didn’t completely understand the process.
Tobias SSo easy and we were grateful for this
shauna mThey doing awesome job and help me communicate with me , how thing work. Give them 5 star!
lorenzo oThe brakes were terrible. My fridge ended up falling over even when I went I was going under 20 MPH.
Catherine MThis is one of my preferred location for rental. both husband and wife are very sweet, good customer service, and most importantly they are very reliable. I am a frequent U-haul renter, you won't believe how loosely managed and unreliable some of the other locations are.
Vinod CFriendly service super professional
Valerie CHusband and wife at this location is super nice, always pleasant and what they can. Its one of my preferred location for Rental
Vinod CPrices are too high. I was asked to return my truck earlier than I booked because they do not allow trucks parked outside the gate. They should have someone on duty for that rather than ask me to be done sooner to avoid a few.
Jalesa BMake sure Customer actually gets Receipt and not an email where when you open the attachment it is blank
Susan BBe upfront with pricing. No hidden fees and make sure that your hours of service matches with the email hours of service.
Tandra GGreat location. Great help. Lots of space
Doyle CService your Uhaul! I’ve driven uhaul’s 3-4 other times before and it was never as bad as this one. At some point I wasn’t sure if the uhaul was going to break in time or if I was about to just run a red light into traffic. Other than that everything else was great.
lucy oGet ppl their money back as fast as y’all take it.
chester bPoor communication!!!!!!
Katherine GThis location makes the process so easy and convenient. Especially since we rent a unit here and it's a breeze to get things done that we had planned this weekend. Great people and a great place doing a great job.
David TNothing both employees were professional and friendly....
CRISS SYour charges on gas is too much
Olushola PThe self truck return was NOT as simple as I thought, but I got it done.
MonaLisa LYour prices our out rates and don't explain the extra fees at all.
Deidre BI originally reserved to pick up at js mini mart...terrible experience, ABSOLUTELY TERRIBLE. Long story short, nothing about that place, says uhaul but the trucks outside...HORRIBLE REPRESENTATIVE OF YOU BRAND. what s joke. Shut that place down. AND TO THINK I BROUGHT MY FAMILY WITH ME, TO RENT A TRUCK...THAT'S SO SAD. I had to pay more in the long run. Ms Tina at the Access location was the only reason i didn't take my money and business elsewhere. Give her a raise ASAP.
charles fDouble charged my renting rate... when I brought the vehicle 2 hours early.
Asgede SService rep was friendly and patient.
letty rGive me the uhaul location I asked for. Give me a truck that is not damaged. Give me the dollys that I asked for when I applied for the truck.
Nick LCar was easy to drive and I used the app to check in. Very easy. Had to use the truck longer than usual but U-haul extended my reservation without hassle.
Veronica CI was threated by the representative. I scheduled the uhaul for 3 hours and was told i would be charged an extra day for being late 30 minutes. I was told there was another customer that reserved the truck. I just dont see how that was my fault and why i should pay. Please call me on this. I was very upset, as it was running behind let alone have someone threaten me in my time distress.
Alfonso H