Everything was great except for the steering on the truck was very squirrely
Tammy H
Customer Reviews for Access Self Storage Pleasant Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Andrea HThank you for making this process so smooth, we are very thankful for your service and the gentleman that checked us in was awesome!
maura vNothing. This was the best truck (or even car) rental experience that I’ve ever had. Tina was very helpful and accommodating. No unexpected charges or fees and the truck was clean and ran well.
Brenda NI didn’t entirely understand the fuel process so at check in I took a picture of the fuel and didn’t put the actual amount fuel and I was overcharged for fuel. I do have the photos just didn’t completely understand the process.
Tobias SSo easy and we were grateful for this
shauna mThey doing awesome job and help me communicate with me , how thing work. Give them 5 star!
lorenzo oThe brakes were terrible. My fridge ended up falling over even when I went I was going under 20 MPH.
Catherine MThis is one of my preferred location for rental. both husband and wife are very sweet, good customer service, and most importantly they are very reliable. I am a frequent U-haul renter, you won't believe how loosely managed and unreliable some of the other locations are.
Vinod CFriendly service super professional
Valerie CHusband and wife at this location is super nice, always pleasant and what they can. Its one of my preferred location for Rental
Vinod CPrices are too high. I was asked to return my truck earlier than I booked because they do not allow trucks parked outside the gate. They should have someone on duty for that rather than ask me to be done sooner to avoid a few.
Jalesa BMake sure Customer actually gets Receipt and not an email where when you open the attachment it is blank
Susan BBe upfront with pricing. No hidden fees and make sure that your hours of service matches with the email hours of service.
Tandra GGreat location. Great help. Lots of space
Doyle CService your Uhaul! I’ve driven uhaul’s 3-4 other times before and it was never as bad as this one. At some point I wasn’t sure if the uhaul was going to break in time or if I was about to just run a red light into traffic. Other than that everything else was great.
lucy oGet ppl their money back as fast as y’all take it.
chester bPoor communication!!!!!!
Katherine GThis location makes the process so easy and convenient. Especially since we rent a unit here and it's a breeze to get things done that we had planned this weekend. Great people and a great place doing a great job.
David TNothing both employees were professional and friendly....
CRISS SYour charges on gas is too much
Olushola PThe self truck return was NOT as simple as I thought, but I got it done.
MonaLisa LYour prices our out rates and don't explain the extra fees at all.
Deidre BI originally reserved to pick up at js mini mart...terrible experience, ABSOLUTELY TERRIBLE. Long story short, nothing about that place, says uhaul but the trucks outside...HORRIBLE REPRESENTATIVE OF YOU BRAND. what s joke. Shut that place down. AND TO THINK I BROUGHT MY FAMILY WITH ME, TO RENT A TRUCK...THAT'S SO SAD. I had to pay more in the long run. Ms Tina at the Access location was the only reason i didn't take my money and business elsewhere. Give her a raise ASAP.
charles fDouble charged my renting rate... when I brought the vehicle 2 hours early.
Asgede SService rep was friendly and patient.
letty rGive me the uhaul location I asked for. Give me a truck that is not damaged. Give me the dollys that I asked for when I applied for the truck.
Nick LCar was easy to drive and I used the app to check in. Very easy. Had to use the truck longer than usual but U-haul extended my reservation without hassle.
Veronica CI was threated by the representative. I scheduled the uhaul for 3 hours and was told i would be charged an extra day for being late 30 minutes. I was told there was another customer that reserved the truck. I just dont see how that was my fault and why i should pay. Please call me on this. I was very upset, as it was running behind let alone have someone threaten me in my time distress.
Alfonso HThe service was great! U Haul in general is failing as a viable business with rentals being the main problem. Renter beware!
OMAR GA plus service! Thank you!
Jose RGreat service
RHONDA MThis location the people were so super polite and friendly. Very clean, I would highly recommend this location to my friends and family.
PATRICIA LUhaul was unorganized. The truck had little to no gas. I had to add gas’s before I could use it the add gas before returning it and they STILL CHARGED me for not putting gas in the damn truck that was EMPTY when I got it. I was told to drop the truck off in one location (I did the SAME DAY OF RENTAL) yet a rude woman was calling my phone the first thing the next morning accusing me of stealing the raggedy and dirty truck!! I WILL NEVER EVER EVER use UHAUL again.
latonya gExcellent
YOLANDA WDetermine if rentals are available before allowing customers to book online and then calling them 5 minutes before there scheduled rental pickup.
DAVID JCustomer service here is excellent!!!
PAMELA-LEE HThis location was excellent and extremely helpful and kind. However, my overall experience was absolutely terrible, and I will never be using U-Haul or recommending U-Haul to anyone ever again. In fact I will be going out of my way to let people know about my experience. All started out with the EXTREMELY poor customer service at the Denton, TX location. We had a reservation for at 26 foot truck to find out that if you are late to get the truck l (even if it’s for circumstances out of your control) they will give your truck away and claim they tried to call you. Nope never got a single call, and the very unfriendly gentleman behind the counter claim that I’m a liar and that he personally called and got a busy signal. Really a busy signal on a cell phone???? Not buying that BS. Then not even try to find you another truck. That’s only the tip of the iceberg. Call the number on the website, they claim to have found a truck. GREAT, or so I thought. Get to that location to be told that they have no idea why they would send us there because they don’t have anything available. So, call again and are told they found a truck at another location that’s about 45 minutes away. At this point what choice do I have? Drive the 45 minutes, and guess what? No keys for the truck that they have. Which brings me to my final U-Haul location, which again was AMAZING. Unfortunately they didn’t have the truck size I needed, so I had to take a smaller truck and make multiple trips on the two hottest days of the year to move my family. I would give negative stars if I knew it wouldn’t go against the kind folks that finally helped me. Which by the way I had to drive another hour to get to. I will never be using U-Haul for any services again and will be rather vocal about my experiences this past weekend.
BRIAN AWe were able to drop off after business hours with easy walk through via uhaul
sheri vNo comment..
NANCY MFast and easy
FREDERICK LThe people were so polite and helpful. They were really caring as if it was for their own family. They actually cared it was fake. Tina and I think his name was Glen they made me know that we still have nice people in this world.
SAMMIE MEasy drop off process but I made sure the truck had a full tank and was clean, pads folded as requested, and two bags of unopened pads were included.
Larry GKeep doing the same
TIFFANY NEmployees should be trained to check in trucks. I rented a truck for 2 days when truck was returned we were old that the truck was reported stolen and they said I drove it 1100 miles and they tried to charge my credit card 1200. I only used 2 days and less than 100 miles. Need my account reviewed by a supervisor. Please contact me at 4694497963
LUCIA AExcellent customer service. He hook up my trailer made sure I had lights before letting me depart.
Brannon TVery good
ELISEO Mall was good. No change
YOLANDA EYou took a $100 deposit off my card, they told me they credited back $62.18. I only had the truck for a few hours. I brought it back cleaner than it was when I got it, the money still hasn't been credited back to my account. It has been 3 days and I called both Access and UHaul and they say it's the bank. I have spoke with my bank and nothing is pending and they took $100 and nothing shows they credited anything back to my account. It is NOT my bank, it is UHaul who hasn't done their part and they don't care. UHaul is lying to me, blaming my bank instead of correcting the error and/or admitting they messed up. I will Never use UHaul again, it didn't take 20 seconds for them deduct the $100, yesterday they said it could be 7 to 10 days, I was not told this at all until 2 days after the fact. Bad business UHaul!!!! You just lost a customer and you don't care!!!!
KIMBERLY HNothing
James BI booked my car hauler rental through a agent with UHaul, not with the person where I picked up the equipment. I paid in full over the phone and was told to pick up the car hauler at a certain location... I told the agent I wanted to pick up at 8am... The next day, late night, a UHaul representative contacted me and said there was a mixup and the equipment wasn’t available. When I get to the new location, the place didn’t open until 9am, and the UHaul section didn’t open until 9:30am. This put me behind schedule and inconvenienced me and others I was meeting (2hours away). My time is very important, and I feel I should be compensated for UHauls failure and poor business practices!!! I may not use UHaul in the future.
CHRISTOPHER V