Twice I have used them. Very knowledgeable, friendly, and took care of things quickly.
LORI C
Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team was great. Thanks everyone!
LIONEL Jthe pick up place was big, clean and well stocked. the gentleman helping us had trouble with the program and made errors that had to be corrected. And the pricing changed from when I scheduled it. very frustrating. Took way to long to get the truck. the drop off was easy!
TODD SSuper professional and EASY..! THANK YOU ...!!!
CLARK RGeorge and team were very helpful. They helped load the trailer onto my truck and they also helped me unhook, even though it was after hours...
JOHN OStaff at the facility were friendly and helpful. Check out took longer than I had expected due to the number of other customers, and returning the trailer took longer than at other locations because they were VERY particular about it being parked exactly in a specific location. Other locations I have rented trailers from have not required such precise parking on returning the trailers.
DAVID TThe online pick-up process was a colossal waste of time. It was billed to make things easier, but I spent 15 minutes clicking and waiting, even advising my reference of the call they never got. Would've been quicker to just go inside (which I had to anyway to get the key!) and talk with the staff.
William PI was very pleased when I went in there that was very polite and helpful
TYRONE GPolite and very helpful.
Kenneth BThe rental was seemly and ease. Pickup and drop off was made super easy.
PRESTON HThis place absolutely knows what customer service is. They are very friendly, super efficient, and easy to work with. We rented one another time and made sure we used the exact same place this time because last time was so easy and they did not disappoint. You should send everyone there to train and learn how to take care of customers. They are wonderful!
TABATHA SGreat all around experience’
GLORIA BVery friendly and accommodating staff. Would recommend to anyone.
ROBERT GThe gentlemen that runs the store is wonderful to work with. I’ll be back to his store when I am needing to rent a truck again!
GREGORY CVery quick and everything was ready as soon as I got there. Google maps had a hard time getting me to the location. I don't know why? It was a very nice location
DEWAYNE JTeri is so accommodating and extremely quick. Very knowledgable.
Shelly MThe truck was very clean. It operated safely and I would choose this location to rent a vehicle for a future move.
NOAH KGeorge was extremely personable and very professional. I'd highly recommend this location for any of your moving needs. We'll done! Peter P.
Peter PThe U-haul representative was over and above in customer service. He was polite, helpful, accommodating and friendly.
JAMES PDid not get my address and City correct even though she had my Drivers Liscense to copy from. Told us we could go to any drop point in Chattanooga, when we picked one we were tol there would be a $500.00 ectra Fee! I added a 1/4 of a tank extra gas and received no credit for it.
THOMAS MI’ve rented from this location before. They are and have always been great to work with. Always have our equipment ready to go, it’s always clean, and they have fantastic customer service. Highly recommend.
NICHOLAS EAn additional charge was added to my bill after i turned in the van . I was not told about this charge when i turned the van in This should not happen, I am not pleased with this Why add on a charge and not tell me and charge my credit card after i leave. not a good idea.
CHARLES WIt would be nice to have a restroom available and accessible.
KEISHONTA MMy experience U-haul they were every efficient with details and rates. Don't change anything so pleasant.
CHERYL RGreat customer service
ALEXANDER WAlways, clean, courteous, and professional.
ROBERT CVery kind, good people, excellent Ate.
RONNIE ETeach all the other rental locations to operate like you do. So glad you’re in my town.
JAMES HProfessional and friendly people. They care about the customers and make sure that their orders are correct!
MARK MI think no improvements are needed. Organized clean Godly friendly people. Thank you for the GREAT EXPERIENCE. ❤️ Laura Harris
LAURA HCustomer service was excellent. George was awesome!!!
MURDOCH MAlways a good experience here.
James HThe truck was clean but the transmission might need some attention.
ANETIA GGreat experience with the pickup of my rental trailer at this location. The gentlemen who helped me was quick, efficient and a pleasure to deal with. Thanks You!
MICHAEL HY'all need to lower the price and for people that's on disability y'all need to give deals too and I was one of the people that got disability and I got ripped off and we didn't go far and y'all still charge me way up there but I will not be back and I won't get my check until next month so soon as I get it I get it the other $60 y'all but I won't be back and I will tell everybody not to come there and I got ripped off and if I know that filing cabinet would have fit in the back I would have used my brother's van and left y'all alone now I know not to deal with a U-Haul any U-Haul company your rip off and I promise you that and I'm going to see if I can put every U-Haul company on the better Business bureau and then we fill the gas up and y'all get a lot of money y'all just rip off that 1999 ain't nothing and y'all charge people by the mileage my sister before whenever the U-Haul from a guy over here close to where we live when the U-Haul for 2 days and have to pay $50 and he reimbursed some back but I promise y'all I'm going to get your name out there
WILLIAM SOffer free cup of coffee? 😀
ROBERT MVery professional and friendly
ALLEN MThe staff at Access Self Storage are very friendly, helpful and professional. George and Terry are the best!
MICHAEL AThe staff was fun and welcoming! Great customer service!
MAURICE LContinue the great customer service experience!!
ROBERT BDriving direction of the truck is a little off, needs alignment asap, People working there are awesome, great treat to costumers and very kind.
FERNANDO SRented a van without being told one of the side doors did not open. The outside of the van was extremely dirty. But it ran well.
DEBORAH ENothing. This place is in great hands with the folks that run it. The gentleman and lady have always been extremely welcoming and make you feel right at home. Smooth in and out. Thank you
Greg WEasy after hours use. Very nice and generous staff.
Belinda MGreat service. Very helpful staff.
KEITH VLovely people!
LINDA BCustomer service was great
Cathy dAnother great experience renting a U-Haul trailer with Access Self Storage. They are always helpful and kind. I have recommended them to others and I will continue to recommend them.
TERRY FReal Professional!!!
DOUGLAS JTruck was clean but drivers seat was stuck in one position. I told staff before I drove away. They offered another vehicle but I was pressed for time. Office staff were all great though!
SANDRA PThis location is super easy to get to and the staff is very helpful. There was plenty of room to manuever the trailer and park for dropoff.
CHARA MEvery one was very helpful and took care of me.
JOHN RThe owner of the access self storage location was aggressive and tried to get inside my vehicle multiple times to back the trailer in even after being told no and my family was terrified
PATRICK HIt's always a pleasure to either rent from or return a trailer or truck to this location. The people are friendly and they service the equipment so that it's in the best condition possible.
JEFFREY VKeep up with the excellent customer service.
ROBERT C