Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)

2,047 reviews

475 Arbor Hill Rd   Kernersville, NC 27284

(336) 497-3396

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 497-3396

475 Arbor Hill Rd
Kernersville, NC 27284

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kempis T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

I have rented from this location on multiple occasions and personnel are always friendly and helpful. The rented equipment has always been ready to go.

David C. 
Rating:
5.0

Customer did not leave a comment.

Pablo P. 
Rating:
5.0

The service lady was very rude and didn't check in van when returned didn't check for mileage or damage was not professional at all will still use U-Haul not this location

JEFFERY F. 
Rating:
5.0

Customer did not leave a comment.

Tabitha L. 
Rating:
5.0

Awesome customer service!! Would absolutely recommend to a friend

Stefan T. 
Rating:
5.0

Always super helpful and friendly staff. Uhaul always nice, clean and ready to go.

Jill C. 
Rating:
5.0

The truck could use a front end alignment but other than that everything was great

Fuller D. 
Rating:
5.0

Great staff, very friendly and professional.

James K. 
Rating:
4.0

Customer did not leave a comment.

Malik W. 
Rating:
5.0

Nothing

Cathy P. 
Rating:
5.0

Customer did not leave a comment.

SHANNON K. 
Rating:
5.0

Yes. George did a great job on a stressful Saturday for me and my family.

Don W. 
Rating:
5.0

People running the places were very friendly and nice. Great service

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Very friendly. Nice truck.

Al E. 
Rating:
5.0

Customer did not leave a comment.

KIMBROUGH H. 
Rating:
5.0

Customer did not leave a comment.

Phillip I. 
Rating:
5.0

Customer did not leave a comment.

Chase L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Mary Lynn was amazing and so helpful. God bless her.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Excellent service and easy process!

Angela W. 
Rating:
5.0

Is nice doing business with y'all you're very kind and Ann do a great job thank you for your business and the great job that you do to take care of your customers thank you again for all your help and be in there and making sure everything was scheduled and went well . Thank u so much

Tonya J. 
Rating:
4.0

Customer did not leave a comment.

johnnie V. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very friendly and efficient.

James K. 
Rating:
5.0

The steering on the truck was extremely bad and dangerous.

Brian B. 
Rating:
3.0

I rented truck for 7bdays at set pr

Richard K. 
Rating:
5.0

This is the best place in Kernersville! The folks that work there are incredible

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Air conditioning was non functional, fuel was not full, less than 1/2 tank, service lights were active in dash. ABS warning lamp was active.

Michael M. 
Rating:
5.0

Professional and courteous staff and management.

Michael B. 
Rating:
3.0

The truck needs work. It has 160,000 miles on it yet it felt like it should have over 300,000. Shook at times driving and brakes would squeak. The cab and back were clean and nice.

Jason C. 
Rating:
1.0

I reserved a van in Greensboro but had go to Kernersville. That cost me 40.00 in mileage. That is unacceptable.

James C. 
Rating:
4.0

Customer did not leave a comment.

PETER P. 
Rating:
3.0

Had selected to pick up vehicle after hours, but was unable due to the locations override. If the trucks aren't available for after hours pickup, don't have the option.

Glenn H. 
Rating:
5.0

There is nothing I would do to improve for the next customer. George and Terri are wonderful to work with, considerate of our time and what we had to accomplish to move. Timing and Customer Service was wonderful, truck was very clean. I can't think them enough for their great customer service and helping us to get moved. Great facility and great people. Thank you.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
2.0

It's a complete scam it's crazy how the price jumps from $19 to $90 it's ridiculous

Marcus A. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Always amazing customer service here!!

jewel R. 
Rating:
5.0

The staff was helpful and kind!! Terri was so accommodating. Would definitely recommend Access Self Storage of kernersville!

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

RyanJason C. 
Rating:
5.0

Continue the very professional services.

Calvin H. 
Rating:
5.0

The whole staff were so friendly and accommodating. Thank you for your excellent service.

Rito D. 
Rating:
5.0

very convenient

Tonya F. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
2.0

The process of pick up on the app/online was complete hell and i was worried I wouldn't be able to pick up my uhaul for my move. The fact I was asked to scan my lease agreement or passport is absolutely idiotic and there needs to be a different way to prove identity.

Gabriel H. 
Rating:
5.0

Customer did not leave a comment.

Randall E. 
Rating:
5.0

Customer did not leave a comment.

BOYCE S. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Great Service!!

Robin R. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Ryoichi S. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
3.0

I feel I was over charged on mileage but I didn't check the odometer when I first got it, so I can't prove it. The van was brand new but smelled like nasty sweaty yuck. I also didn't realize that the extra insurance was charged daily, so instead of $10 for the durationof the rental, I got charged $30-$40. Nobody did a walk around before or after so I guess I just flushed $200 plus gas down the toilet. It should've cost me $80 at the most. I'll borrow or buy my own van for that price.

Sarah L. 
Rating:
5.0

Booking the vehicle is easy, good customer service, and easy drop off.

Suzanne N. 
Rating:
5.0

The gentleman and lady there are the reason I rent from uhaul. They are outstanding.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Rended from access self storage a few times. Always ready on time, clean and great experience each time!

Derek J. 
Rating:
3.0

The truck was given to me with a blow out tire. Because it was the inside rear passenger tire I didn't notice it was flat upon initial inspection. Thankfully before I headed down the road with all of my belongings in the truck my boyfriend noticed the inner tire was flat and when we looked at it we saw that it had been completely blown out and not repaired. The last customer likely didn't report it because the truck would have been supported well enough by the outer tire to go unnoticed. We waited for the roadside assistance provider who showed up an hour before the ETA and only took 10 minutes to change the tire. After the tire fiasco I drove the truck about 20 miles and the truck engine seemed to not want to change gears. The truck overall is in poor shape and I feel that the people responsible for them should be doing more thorough checks if the equipment before letting people drive off the lot.

Morgan L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Make corporate moves more fluid during counter checkout.

Janson S. 
Rating:
4.0

Access Self Storage was accommodating and responsive. I don't have an issue with this facility or the customer service provided. I do have an issue with U-Haul. In particular I have an issue with 16% tax added on at the end of the transaction. U-Haul even taxed the $3.00 environmental fee. What a disturbing surprise. I was charged $45.09 in taxes. Do you know what $45 can buy? For me, it is a week's worth of groceries, or two weeks worth of gas, or a month of insurance, or a utility bill for one month, etc. U-Haul is taking advantage of people who desperately need their services - people like me who have lost everyone in their lives and need to rent a truck to move what they have left by themselves, despite being 60+ years old, and are on a very limited budget. How much more money do you really need U-Haul? Please be more upfront about hidden fees next time. You have my email address and my telephone number if you would like to discuss this further.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Besides the truck needing an alignment everything was great. Great and friendly staff. Thank you

Theodore H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Truck sounded like it was going to blow up. It was very clean though. They also charged me for miles than I used. Guess they needed that $20 more than I did.

Tammy W. 
Rating:
3.0

Customer did not leave a comment.

vincent H. 
Rating:
5.0

All services were what I was expecting. Very knowledgeable staff. Thank you for making the rental of this equipment seamless.

Rocco V. 
Rating:
5.0

Customer did not leave a comment.

Kurt Z. 
Rating:
5.0

I can't say because everything was great for me.

Valerie J. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Best customer experience I have received in a long time. Will definitely use this as my go to rental place.

Mario Z. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

JUSTICE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Great people work at this location and I appreciated their friendliness and customer service.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Terri P. 
Rating:
5.0

Absolutely love this place and Geotge! All staff are awesome!

BROOKE C. 
Rating:
5.0

Nothing. Excellent service and great people working at this location! Friendly and always on top of things!

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

GERRY F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Organized , friendly, clean,prompt

Tabatha B. 
No reviews have been submitted for this location.

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