Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)

1,931 reviews

475 Arbor Hill Rd   Kernersville, NC 27284

(336) 497-3396

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 497-3396

475 Arbor Hill Rd
Kernersville, NC 27284

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Was a good experience

DENNIS R. 
Rating:
5.0

Everything was prefect.

LEON C. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM P. 
Rating:
5.0

Service was great. Information was clearly communicated and easy to comprehend.

COLIN S. 
Rating:
5.0

Staff very welcoming and helpful

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
5.0

Friendly knowledgeable staff and great customer service. I would definitely recommend renting a uhal from this location.

JONATHAN S. 
Rating:
5.0

Everyone was pleasant and welcoming.

TAMARA L. 
Rating:
5.0

Customer did not leave a comment.

JOEL T. 
Rating:
5.0

The app was below par and not particularly user friendly. The people at the location did great to correct the problems and send me on my way.

Kevin C. 
Rating:
5.0

Suprler friendly and very helpful. It was a wonderful experience.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

George and Terry Lynn are the best!

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

VICKI P. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
1.0

Gave us a trailer where the light fuse was broken and didn't discover it till it was night on the way to our destination, the trucks tires were 20 pounds below what they should've been. We had to stop at a uhaul location in the middle of nowhere Pennsylvania to get these issues fixed

KHEMY P. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
3.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Friendly and courteous

CHRISTIAN S. 
Rating:
5.0

Nothing! The customer service was great picking up and quick and easy. She was well informative and very sweet!

Rashada B. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
4.0

Customer did not leave a comment.

VALERIE KERLEY M. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

JAMIE K. 
Rating:
5.0

Super nice people. Very helpful, kind and considerate. I will be back for all my future rentals for sure! Highly recommended.

GORAN T. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

Thank you Thank you Thank you , for being there when I needed you.

LINDA S. 
Rating:
5.0

Everyone & everything was fantastic! Nice and helpful staff. Truck ready and easy to get . Process very smooth !

FRANCES B. 
Rating:
5.0

Nothing. All was great, especially the people that work there.

LINDA T. 
Rating:
5.0

Customer service was outstanding!

HENRY F. 
Rating:
5.0

Convient dropoff and would recommend this location for U-haul needs.

KENNETH H. 
Rating:
5.0

They have everything, good information, great solutions for each problem! Thank you

ROGERANTONIO I. 
Rating:
3.0

Did the mobile keyless entry and it was a nightmare! Ended up having to go into the office and someone in there gave us the keys to the truck. Don't advertise something you can't fulfill.

Wilson S. 
Rating:
4.0

I wasn't told i would need a jack to lift up the yolk after we filled the trailer. We had to scramble to the store to buy one. We appreciated the recommendation of extra help to unload the uhaul and being able to park our unit overnite at the uhaul location. Overall was a good experience.

ROGER V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

TAHIRA O. 
Rating:
1.0

Very bad attitudes. Didn't get what was promised. When you rent for the day it shouldn't matter what time you pick it up or drop it off. They want to double book the trucks I won't use them again

PENNIE B. 
Rating:
5.0

Great experience start to finish. Very nice and easy to work with.

CHRISTINA H. 
Rating:
5.0

Always use Access Storage. Friendly and professional staff. Equipment is always in superb condition.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Your online check in sucks! You caused me to be late!!!

JEREMY V. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

martin K. 
Rating:
5.0

Everyone was very nice and helpful! I would rent here again if the need arises.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT V. 
Rating:
5.0

Always ger my equipment from this location because of exceptional service.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

George and Terry are the best. And thanks Brian for the assistance.

Terry K. 
Rating:
5.0

I can't possibly explain how amazing the crew at this Uhaul (Access Self Storage) location is. They are vital to my business.

Shannon L. 
Rating:
5.0

The customer service unfortunately not what I would expect. The representative was rude, demanding and mean. I asked her not to speak to me in that manner. I couldn't find the manager.

MELVIN J. 
Rating:
5.0

Friendly helpful staff

Amari M. 
Rating:
5.0

Easy rental.

JAMES H. 
Rating:
5.0

UHAUL had me booked to drop off at a further location that would have added on miles even with me giving them the zip code I needed to drop off. I have known this particular location for years and demanded that I drop off here since I knew things would actually get taken care of.

MEGHAN M. 
Rating:
5.0

Nice people!

ALAN P. 
Rating:
5.0

Hard to say. One of the best U-Haul centers I've seen. Very friendly and service oriented! Only location in town I'll use. Mike

MICHAEL W. 
Rating:
5.0

I had an excellent experience. The staff was incredibly kind and helpful, and the equipment was clean and well maintained.

ZOEY B. 
Rating:
4.0

None

Bouke M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE J. 
Rating:
5.0

Both locations were excellent

PHYLLIS H. 
Rating:
5.0

Customer did not leave a comment.

bob J. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
2.0

Nobody is going to read this anyway. Took almost a month to get the returned equipment confirmation. Pick up was relatively seamles. Drop off…not so much. Spent an hour waiting on the phone to confirm the equipment had been verified as returned…and still couldn't get verification because I couldn't call the drop-off location directly. Was told the after hours drop off process couldn't be used when dropping off a trailer…that service is only available for dropping off trucks. Who knew!? As I indicated earlier, nobody is going to read this anyway. You have my number…call me if you wish to talk about my experience…or if Uhaul truly cares enough to improve the return process.

MICHAEL S. 
Rating:
5.0

The agent that helped me when I picked up the truck was awesome. Very helpful. I appreciate her professionalism and friendliness. She is an asset to your business

STANLEY R. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
5.0

Great customer service

KATHEREN B. 
Rating:
5.0

Thanks

Thomas M. 
Rating:
5.0

Wonderful friendly staff definitely helped me in such a hard time moving

Alya J. 
Rating:
5.0

Customer did not leave a comment.

RANDALL E. 
Rating:
5.0

Outstanding! I am impressed with both the ladies that work there!

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
5.0

Very Friendly and Efficient Staff !

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JANE C. 
Rating:
5.0

Everything was great I'm so glad the truck was an option because I got 4 loads of construction stuff moved. Thank so much.

Kirsten P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Just keep up the good work with the good people who work there.

JOYCE B. 
Rating:
5.0

Lady's were amazing great job. Pleasant . Thank you lady's

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

KELLIE B. 
Rating:
1.0

Because I didn't clean out the back of the truck they said I couldn't rent from anymore that suckspp.

ROBERT S. 
Rating:
3.0

The attic in the truck had a leak and would let rain inside. All the boxes in the attic were wet from the rain.

DANIEL L. 
Rating:
5.0

Thanks to the friendly staff for being very helpful and caring for my need. No hassle at all.

FRANCOIS P. 
Rating:
5.0

Customer did not leave a comment.

Courtney D. 
Rating:
5.0

Customer did not leave a comment.

RANIERI F. 
Rating:
5.0

Customer did not leave a comment.

ANDY B. 
Rating:
5.0

They where very helpful and would also recommend them.

CHARLESE JR S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

I go out of my way to use this location. The guest service is spectacular and I've never been disappointed or had any issues that weren't quickly addressed with the equipment

MATTHEW R. 
Rating:
5.0

George runs a great operation. The ladies are great too!!!

MICHAEL H. 
Rating:
4.0

The truck rental was a simple and efficient process! It made my move less stressful! Thank you!

ANNE S. 
Rating:
5.0

Very friendly atmosphere, very friendly personnel, clean and well organized business.

george O. 
Rating:
5.0

I have used them several times now and for sure use again, great bunch of people to deal with for your transport needs.

BRIAN C. 
Rating:
5.0

Nothing. George and TonyaAnbe were great

REGINA H. 
Rating:
5.0

Excellent customer service... very easy check in. She and he helped each other and luckily split, I was driving out of the lot... checking in was even easier!!! Beep beep, Drop off where I picked up, hands shake and I was heading home...

LEWIS L. 
Rating:
5.0

Perfect experience

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

ERICA S. 
Rating:
5.0

Fast courteous service. Well maintained facility

ERICA S. 
Rating:
5.0

Customer did not leave a comment.

KELLI T. 
No reviews have been submitted for this location.

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