Customer Reviews for Access Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Access Self Storage
JERRIE P. on
Al staff were courteous and professional!
JERRIE P. on
Maintain the same level of experienced staff and professionals that you already have!!
earl M. on
The staff was helpful and showed me how to use the equipment I rented.
Rodrick R. on
Great service from everyone at this location. I even decided to use storage with them also.
Felicia L. on
Great customer service, made sure I had everything I needed and was great when I came back to pick up more blankets. Had trouble getting the link to upload my driver's license, but the people were great!
Mike H. on
nothing, everything was excellent
Heather J. on
N/A
ryan C. on
Absolutely aweful booking system from the corporate office. This location did everything they could to correct the horrible corporate office customer service
Ian P. on
While the facility itself appears nice. The front desk receptionist seems to be annoyed to have to perfrom her job. At pickup she was short with me, and didn't appear to be happy to have to hook up the trailer. Then when I returned the trailer, she was just googling cyber monday deals isntead of helping remove it. At other Uhauls I would just pull up, someone would help unhook us and drop the trailer. Here I was expected to back it up down a long back road, no ground guide, no help unhooking. I emphasis the unhooking because of the hitch coupler, which can be a pain. Overall Uhauls are great, this place probably has good people. But I wont be coming here because of the attendant and I'll never recommend it to a friend. Go somewhere else.
Richard W. on
Nothing my time at this location was top notch.
Christel J. on
No improvement needed. Acknowledge the great job your people do, so they know they are doing right and that they are valued. Encourage staff to continue to perform in that excellent manner.
Francisco L. on
Nothing. Staff and equipment was phenomenal.
James M. on
great service
Sydney A. on
Staff was excellent!!
Brian K. on
Nice staff and quick/easy rental process!
Emily K. on
Courteous helpful easy to deal with
STEVEN S. on
The staff at this location was nothing short of AWESOME! My family and I we're going through a difficult time in our lives, but they made everything as smooth as possible for us. And actually gave us an ear to listen, and offered us encouraging words. With customer service like that, we will ALWAYS come to this location should we need Uhaul services again. Thank you so much ??
Pearl S. on
One of the cleanest and organized uhaul place. George is super nice as-well as his staff.
John B. on
I have used this location many times and these folks that own this are FANTASTIC! Always go out of their way to be helpful & so friendly and prompt and professional.
Ronald S. on
be a little more friendly. came across matter of fact.
Dana R. on
Wow! I will never even try a different location to rent a uhaul. They made it so easy for me. I cant say enough about this place.
Yolanda T. on
It’s always a pleasure using this location! The staff are always friendly, kind and very professional!
Robert A. on
keep doing what your doing. its working well.
Felton Y. on
Customer service was great! Got what I needed and was satisfied with additional info to help get started. Thanks!
Jim M. on
Always use this location and have never had a problem. Looking forward to using them in the future.
Eddie W. on
Excellent staff and service.
Steven L. on
Always friendly service.
Scott M. on
This was an excellent U-Haul experience!
Patrica G. on
The staff at this location are exceptional. When I returned my vehicle on a Sunday following a charity event and was unloading a lot of heavy cases of water to my car, one of the staff who had come in to clear up some things, looked out and saw me and immediately came out to help. They always go above and beyond.
Jim B. on
This group was great! Would definitely go there again. Made every thing a breeze as it should be everywhere but isn't.
Steve S. on
Great personnel at this location, very helpful.
David J. on
Nothen, it was an easy and great experience!
Tonya D. on
The only reason I gave it four stars instead of five is because of the location. I drove around for a good 20 minutes trying to find the building. The person on the phone told me they were located behind the mexican restaurant. So I went to the restaurant to find that they were not there. Other than that, no complaints.
Alex K. on
Great service and great prices
beverly L. on
I've rented several times from this location and always have a good experience. Thank you for such a good experience
Vladyslav M. on
To expensive for garbage truck
Joseph G. on
Excellent service and polite people to deal with. Thanks.
Scott V. on
It was not well staffed and we had to wait till 9:15 to get any service. since the only person that was there was outside cleaning out the returned equipment from the previous day.
christine R. on
Terry and George are two wonderful people to work with. I have had 2 storage units for quite some time therefore worked with them on several occasions. I would choose this location to do business with in the future because they are so great to deal with. I was early in picking up my truck and saw Terry actually sweeping out the truck, cleaning the windows and side view mirrors, she DID the work, didn't just look. That's impressive. I cannot think of anything they can improve on - they are the best and top of the line already!
Bessie E. on
The customer service was excellent. We went to the facility at the last moment due to the weather and they were so kind to assist!!
MICHAEL M. on
Not clear where to park the 26 ft truck till she came out and asked me to move it to a normal car parking spot. Other than that no problems or extra charges.
Haywood G. on
I rented the Auto Transport. Before loading the trailer, I checked the tires and noticed that one was low on air. Aired the tire back up to 50psi and went on my way. 2 hours into the trip, we stopped and I decided to check the tires again. The tire that I previous aired up was now down to 29psi. I called Uhual and they sent someone to replace the tire, but I think someone should have checked the tires before I picked up the trailer. Initially all I did was kick the tires and I knew it was low on air. Someone at the uhaul center could have done that and save me 90 minutes waiting for a replacement tire.
Jim M. on
Very easy to do. Employees were friendly and I would recommend them to all my friends.
Todd D. on
Not a thing
margie S. on
Make sure the customer sees the information about how big the tank is and how to figure the approximate amount of fuel to replace. At the gas station, I asked the people there if they had any idea how big a cargo van tank would be, and they didn't have a clue. So I put in a certain amount and then tried to use the distance the needle moved on the gas gauge to figure how much more to add. It didn't work. The needle raced halfway to the mark I needed to reach, making me think if I put the same amount of gas in again, I'd be done. Nope. From then on, the needle just crept along a tiny bit at a time. I ended up putting in gas four times before I finally called UHaul for help. Then they told me about the little tiny sentence under the place on the contract that shows the gas gauge. By that time it was hard to figure how much more to add, so I added too much and made UHaul happy (but not so much me!). Anyway, the van was clean, the ride was good, the air conditioning was good, the people at the rental location were fine, and all's well that ends well! Thanks.
Jennifer B. on
I was told I would receive an updated receipt in my email when I returned the truck. My card was charged but I have yet to receive a receipt with the breakdown of the cost for the rental. I need a receipt for documentation to get reimbursed.
Steven D. on
Awful experience still waiting to hear back on customer complaint and partial refund. Worst experience I’ve ever had with a company. If I’m not contacted regarding my complaint by Tuesday I will be filing with BBB
Dorice E. on
When I changed my reservation date online, I did not know it would change the pick-up location and size and type of my equipment. Double check, double check, double check!!
Alden B. on
Excellent service and was very clean. Communication was great and very friendly.
Steve W. on
Our UHaul experience was a nightmare. We were driving down the middle of I95 in South Georgia on July the 3rd, one of the busiest travel days of the year, when the entire wheel, hub and tire went rolling off the side of our single axle trailer. The axle was dragging the concrete, sparking and shooting fire. Fortunately, my husband is a driving instructor and was able to maneuver us off the interstate safely. We sat on the side of I95 (with two dogs in the car) for 3 hours and 10 minutes before a tow truck showed up. We were directed to a new facility less than 10 minutes away and told that a trailer would be waiting. We went to the facility and no one was there. We immediately got on the phone with uhaul to find out what was going on. An hour later, we were told to manually move a 4x6 trailer out of the way so that we could get to the 5x8 that we needed. We did so and hooked up the new trailer to our truck. The tow truck driver dumped our broken trailer on the parking lot and left. We proceeded to begin unloading the broken trailer and re-loading the new one. We were told that we would receive $100 for transferring our load ourselves and we earned every penny! It was ?? degrees in South Georgia and at least 110-115 inside that trailer! Halfway through loading, the man who runs the facility in Darien showed up. We completed the transfer and were back on the road 6 1/2 hours later. I have asked for a full refund of our rental and have yet to receive it!!! I could have asked for food, gas, etc. Our truck had to idle for 3 hours on the side of 95 because we had two dogs in the back. And then we had to leave it idling again when we got to the facility in Darien while we figured out what to do, load and unload. My case has been opened and re-opened several times!! I would just like a full refund for this rental! I hate to rate the two dealers badly, as they were both kind. I’m not sure who is responsible for what, but the whole uhaul experience was just awful!!
Jan S. on
Cooler weather lol!