ROJELIA H.
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Customer Reviews for Access Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Access Self Storage
Wade S.
Y'all are doing a good job
jeff S.
Na
Kelvin F.
Questioned about the why i had a hand truck an not an appliance dolly?
Jeremy S.
Have the key drop off location be a bit clearer
Stephen S.
You are doing an excellent job!
Todd T.
Very friendly and helpful, I've used U-haul before and this location is far and away superior to my previous experience. I highly recommend these guys!
Rick G.
Great customer service before, during and after the rental. George and Terri are fantastic.
Linda B.
Great customer service
Alain T.
Have the staff wear face mask during the pandemic!
Adam L.
When you list a trailer as 6x12, it could actually be 6x12 instead of having an effective use of less than 5x12. It sucks when you make a 2 hour drive only to find out that there are walls that stick out on the back and take more than a foot of clearance off the width of the trailer so your UTV you were INTENDING to pick up won't fit. Then I got the pleasure of a 1/2 hour wait on the phone only to find out there were no options nearby to get a bigger trailer. So I got to make the 2 hour trip back home, empty, and I'll have to find another way to get it home.
Zachary H.
Excellent customer service. Very helpful
Terri V.
They were wonderful. Our truck was clean and ready to go. We really appreciate their easy réponse when we made our rental appointment very kind people and helpful. .
Nicole J.
I had a great experience.
Zachary H.
This was the best U-Haul experience ever! I usually hate U-Haul and only use them when I have to, but they were so helpful here!
Guy M.
Would be nice if the trucks were fitted with USB ports! George is awesome!!!
James V.
Uhaul was very considerate of the wait time to pick up and compensated us accordingly. Very impressed with their service!
cara F.
Smooth rental start to finish. Great place. Great customer service. Highly recommend.
Steven C.
Nice place to do business.
Dan S.
Airbag dash light was on.
Wesley R.
Fantastic people! Fantastic place! I can't say enough good things. Highly recommend!
Elaine F.
This was one of the best uhaul locations Ppl were so nice
Tina B.
Just didnt realize I had to sign the van back in and it wouldn't work on my phone for some reason
James B.
Great
DUANE S.
Nothing. The entire rental experience went very well.
Joseph B.
Improvement not needed a great experience.
vernon B.
The people are friendly, accommodating, extremely helpful, I would use them again when needed
Don B.
Very helpful very friendly staff not sure you could do a thing different
MICHAEL H.
Great Place to go quick and easy
Alan B.
Very friendly associates.
Tina T.
Clean, friendly superior customer service.
CODY W.
Overall a great experience. I have rented from here several times.
Collier J.
Staff very accommodating, friendly and helpful. Facility was well maintained, clean and bright. It was the best u-haul experience I have every had,
Katherine D.
The lady who answers the phone is extremely rude and needs a lesson in customer service.
VINCENT A.
Always an efficient process. Never have an issue with equipment availability.
Greggory P.
None I can think of! The website was easy and helpful. The lady that assisted me at the location was very polite, personable, and helpful. The whole process was easy and satisfying! Very pleased!!
David B.
Keep up the good service
Alisha C.
The lady working the front desk was so nice & friendly
JOHN W.
Friendly and responsive staff. Everything was in order for a smooth checkin when i arrived. I was running a bit late and the facility called to make sure i was on my way. Excellent customer service.
Stefan L.
I couldn't be happier with my experience. Very simple straightforward process, and friendly knowledgeable staff. I would definitely recommend.
Kirsten P.
The lady that checked us out was extremely helpful and the vehicle was very easy to use.
Jeffrey I.
the service was very quick and the receptionist was extremely friendly and very helpful.
Ryan Jason C.
The staff at this location are very friendly and do their job well. I Have rented from them twice now and they have always been so helpful.
Nylah P.
I made an online reservation for a ‘10 truck and when I got there the represetince was already extremely rude before we could have even entereted the building. To only make matters worse, she very rudely tells me “it's doesn't matter we do not have that truck here for you†even though there were about 2 of the trucks I needed outside. She said I would have to get a bigger one so I did. However, she lied to my face and told me not to check in the vehicle @ the designated time to WAIT until she checks it in personally so I won't be charged “$20†when it was the other way around. I will never return here and I hope no one else does. She's very lucky I do not decided to make the situation bigger and call cooperate or her district manager to receive my money back.
Kathy L.
I have rented from U-Haul for years, and this was the best experience that I ever had. Typically I do not give reviews; however, I could not allow this opportunity to pass without sharing my gratitude. The staff Teri and George both were wonderful! They were professional, kind, and a joy to talk to. The establishment was clean and the vehicle was clean and very well-maintained.
Timothy A.
Very Pleasant experience. Prompt service. Very clean Lobby. Had Mints out. Required COVID Mask. Brought truck to the Door. Very Clean. Would definitely do again. No issues with Truck. 26foot. It was a storage lot so there were cameras everywhere you could see on screen behind clerk.
Garry T.
Make the hook up properly.
Robert L.
My only complaint was that I had a 2-day rental and only needed to use the truck for 3-1/2 hours. Upon returning the truck, it was immediately rented to another couple. Since I was moving my son (who lost his job and needed to move back home) I was hoping that my 3-1/2 hours could have been pro-rated somewhat since the truck was rented to someone else immediately upon returning it. I was looking for some compassion since the rental got double-dipped in your favor, but compassion was nowhere to be found.
SHANNON D.
I own a furniture and decor business and I ALWAYS recommend the Arbor Hill location in Kernersville to my clients. I'll even call the for my clients if need be. The crew at that location is simply unmatched in professionalism, vehicle cleanliness and accommodating last minute truck needs without a hiccup. Between myself and recommended clients- we've used plenty of trucks from here over the years and will continue to.
Edward W.
Very easy to find the truck I needed and to rent the truck online. Pre registration was a breeze online. Once at the store I was in and out in less than 10 min. After a few instructions I was assisted with adjusting mirrors and down the road I went.
Steve M.
Nothing. The staff went above and beyond to accommodate me.
SHANNON D.
Bring back the good ink pens. ;) seriously, I absolutely can not possibly praise the crew at this location enough. I rent trucks in a relatively regular basis (I own a Furniture business) and they are always incredibly professional and efficient.
James P.
The location is great. Would recommend to anyone needing moving equipment and storage space.
ROBERT W.
Did an after-hours return here. I've used them previously and have had good experiences.
Angela G.
I don't know of anything you need to improve as of now
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