The staff very friendly and always smiling. I've always had a Great experience every time I rented a truck,they always treat me so good and this is going to be my only place to choose for my rental need. Mrs Linda Sellars
LINDA S
Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Business was closed when I returned but I had no problems returning using the app.
ARTHUR WThis location was very helpful in assisting me with a truck rental and even though my son had me late getting there they still had another truck for me to rent. I thoroughly enjoyed the experience and look forward to working with them again in the very near future.
LAVONNE KGreat facility and location. Staff is super helpful and very friendly. I rented a trailer and they helped with both connecting and disconnecting. Nothing but great things to say about this location!
JOHN OI did not have any problems. Thank you for your help.
JUDITH HThey were so nice and efficient?
ANGELA CThey are great
ROBERT FGreat people who went out of their way to help.
JAMIE MGreat people and great service !! I will use again !!! Top notch business!!
JAMES MThey were very organized and amazing to work with. Highly recommend.
MICHAEL FYou could have the truck ready when it’s supposed to be picked up. The scheduler knew I wanted it at 7 but I had to wait until 9.
Marsha GGreat Experience
MICHAEL CGeorge is fantastic to work with
DALE BGreat!
ROBERT FGreat
ROBERT FGreat customer service
ROWDY OAlways a great friendly experience whenever I need a vehicle.
ALLAN SPerfect
DENNIS MMy experience renting this van was all positive. Access of Kernersville has provided moving vans and storage facilities for me several times. Their equipment is better maintained and their storage facilities are cleaner than any i have used over the years. Their employees provide the best service by far of any rental service i know of.
TERESA HWonderful staff very helpful
CHARLES WI loved everything Was easy to rent and the stuff was great and efficient
PATRICIA FHave employees respect other customers time by not having personal conversations with customers.
Troy Jawesome service, thank you.
MICHAEL CThe cab of the truck we rented did not appear to have been cleaned thoroughly. It really needs a thorough cleaning.
JAMES EGeorge did a phenomenal job with getting me a vehicle.
KEVIN LI wouldn't approve a thing the people they were friendly nice welcoming I had the best experience I have ever had at any company thank you so much for that
JOLENE CY'all building is the cleanest place I have ever saw. If every need u haul I'll be back..
SANDRA CThe process was smooth and easy and the people were fantastic.
kim rMy experience was seamless, it couldn’t have gone any smoother! George, Ron & Teri were all so kind to me during this stressful time of moving. Even Brad, the gentleman who handed me the key to the truck was lovely. They all put my mind at ease - I highly recommend this U-Haul location AND Access Self Storage. As it is a very well maintained storage facility. Top notch - A+++ ALL the way around. Thank you very much!
JENNIFER DPick up location was great customer service. Couple in Kernersville NC was outstanding answering questions moving our of State Surfside SC.
RANDY PGreat customer service. Smooth experience from start to finish.
TINA PThe service at this location is always GREAT. However, this time the truck we received (15-foot) was leaking water in the cab when driving back in the rain from Boone, NC. It was leaking in from where the seatbelts are fastened to the cab. Water running down the seatbelts into our clothes and into the seat. This persisted for almost the entire 2 hour ride back. We double checked the windows, and this was not the problem. Not sure this is a location issue, or if they even knew about the issue, but definitely not a fun experience on the way back @ 2AM. Otherwise, the facility and truck was fine.
Steve PAwesome folks here!
CHRISTOPHER DThe two gentlemen that were helping me went above and beyond to make sure I was able to get my rental vehicle, despite U-haul apparently renting me a van that wasn't actually available.
RUBY KGreat people! Always on top courteous and always willing to help.
MASSIMILIANO CEverything was to my liking. I would use this location again. Thanks for your service.
EUGENE JEverything went fast and smooth. A great experience.
NELSON EExcellent service with an auto transport in kville this weekend 7/28/25. Very helpful staff, couteous and professional. Possibly the best looking office ive ever been in ever lol
JEFFREY NRear axle was leaking brake fluid. It made a mess on my driveway and on the driveway of the house we are moving to. Mechanic needs to check it out.
JASON WExcellent support from the agent!! She was helpful in getting my car off the trailer and guiding me to where she wanted me to leave the trailer and truck.
JAMES MThe Arbor Hill location in Kernersville gave me the best customer experience I ever had dealing with a truck rental. Very nice, friendly and helpful personnel. I will rent from this location again. I just want to say thank you to everyone at that dealt with me for my truck rental.
EDWARD VExcellent and friendly service!!
PETER MI pulled up as the employee was leaving. She parked her vehicle and proceeded to go out of her way to help me. Welcomed me to the area and detached the trailer from my vehicle for me. An amazingly pleasant experience from beginning to end
CHRISTOPHER KExtremely nice experience!
DAVID CFriendly staff
ZOE LStay efficient affordable and affordable.
LISA SI was able to get a moving truck reserved in a simple and fast manner. The office staff were very friendly and helpful. I was very pleased with the great customer service.
LISA VWonderful experience! Great interaction with the workers.
CRAIG FThe went beyond, customer service all 3 times.
LORI CRachel is the best!
JOSE MRachel is the best to deal with on a daily basis. Great customer service.
JOSE MThese folks at this location have their ducks in a row. The management and procedures have been critiqued where it makes the rental process go quickly and smoothly. Time saved for me. Love their efficiency and you will, too.
MARLA LThey offered no help to remove the trailer from the hitch and they also required a lot of help to put the trailer on the hitch.
AMBER BImprove web site it was a pain to deal with so I just went straight to rental spot an got what I needed
ROBERT DThis location has the most friendliest, professional, knowledgeable & family oriented... they treat customers with utmost respect... I will definitely use them again & will highly recommend to everyone...
Mitzy FTwice I have used them. Very knowledgeable, friendly, and took care of things quickly.
LORI CThe team was great. Thanks everyone!
LIONEL Jthe pick up place was big, clean and well stocked. the gentleman helping us had trouble with the program and made errors that had to be corrected. And the pricing changed from when I scheduled it. very frustrating. Took way to long to get the truck. the drop off was easy!
TODD SSuper professional and EASY..! THANK YOU ...!!!
CLARK R