Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)

2,022 reviews

475 Arbor Hill Rd   Kernersville, NC 27284

(336) 497-3396

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 497-3396

475 Arbor Hill Rd
Kernersville, NC 27284

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Excellent service and easy process!

Angela W. 
Rating:
5.0

Is nice doing business with y'all you're very kind and Ann do a great job thank you for your business and the great job that you do to take care of your customers thank you again for all your help and be in there and making sure everything was scheduled and went well . Thank u so much

Tonya J. 
Rating:
4.0

Customer did not leave a comment.

johnnie V. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very friendly and efficient.

James K. 
Rating:
5.0

The steering on the truck was extremely bad and dangerous.

Brian B. 
Rating:
3.0

I rented truck for 7bdays at set pr

Richard K. 
Rating:
5.0

This is the best place in Kernersville! The folks that work there are incredible

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Air conditioning was non functional, fuel was not full, less than 1/2 tank, service lights were active in dash. ABS warning lamp was active.

Michael M. 
Rating:
5.0

Professional and courteous staff and management.

Michael B. 
Rating:
3.0

The truck needs work. It has 160,000 miles on it yet it felt like it should have over 300,000. Shook at times driving and brakes would squeak. The cab and back were clean and nice.

Jason C. 
Rating:
1.0

I reserved a van in Greensboro but had go to Kernersville. That cost me 40.00 in mileage. That is unacceptable.

James C. 
Rating:
4.0

Customer did not leave a comment.

PETER P. 
Rating:
3.0

Had selected to pick up vehicle after hours, but was unable due to the locations override. If the trucks aren't available for after hours pickup, don't have the option.

Glenn H. 
Rating:
5.0

There is nothing I would do to improve for the next customer. George and Terri are wonderful to work with, considerate of our time and what we had to accomplish to move. Timing and Customer Service was wonderful, truck was very clean. I can't think them enough for their great customer service and helping us to get moved. Great facility and great people. Thank you.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
2.0

It's a complete scam it's crazy how the price jumps from $19 to $90 it's ridiculous

Marcus A. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Always amazing customer service here!!

jewel R. 
Rating:
5.0

The staff was helpful and kind!! Terri was so accommodating. Would definitely recommend Access Self Storage of kernersville!

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

RyanJason C. 
Rating:
5.0

Continue the very professional services.

Calvin H. 
Rating:
5.0

The whole staff were so friendly and accommodating. Thank you for your excellent service.

Rito D. 
Rating:
5.0

very convenient

Tonya F. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
2.0

The process of pick up on the app/online was complete hell and i was worried I wouldn't be able to pick up my uhaul for my move. The fact I was asked to scan my lease agreement or passport is absolutely idiotic and there needs to be a different way to prove identity.

Gabriel H. 
Rating:
5.0

Customer did not leave a comment.

Randall E. 
Rating:
5.0

Customer did not leave a comment.

BOYCE S. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Great Service!!

Robin R. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Ryoichi S. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
3.0

I feel I was over charged on mileage but I didn't check the odometer when I first got it, so I can't prove it. The van was brand new but smelled like nasty sweaty yuck. I also didn't realize that the extra insurance was charged daily, so instead of $10 for the durationof the rental, I got charged $30-$40. Nobody did a walk around before or after so I guess I just flushed $200 plus gas down the toilet. It should've cost me $80 at the most. I'll borrow or buy my own van for that price.

Sarah L. 
Rating:
5.0

Booking the vehicle is easy, good customer service, and easy drop off.

Suzanne N. 
Rating:
5.0

The gentleman and lady there are the reason I rent from uhaul. They are outstanding.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Rended from access self storage a few times. Always ready on time, clean and great experience each time!

Derek J. 
Rating:
3.0

The truck was given to me with a blow out tire. Because it was the inside rear passenger tire I didn't notice it was flat upon initial inspection. Thankfully before I headed down the road with all of my belongings in the truck my boyfriend noticed the inner tire was flat and when we looked at it we saw that it had been completely blown out and not repaired. The last customer likely didn't report it because the truck would have been supported well enough by the outer tire to go unnoticed. We waited for the roadside assistance provider who showed up an hour before the ETA and only took 10 minutes to change the tire. After the tire fiasco I drove the truck about 20 miles and the truck engine seemed to not want to change gears. The truck overall is in poor shape and I feel that the people responsible for them should be doing more thorough checks if the equipment before letting people drive off the lot.

Morgan L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Make corporate moves more fluid during counter checkout.

Janson S. 
Rating:
4.0

Access Self Storage was accommodating and responsive. I don't have an issue with this facility or the customer service provided. I do have an issue with U-Haul. In particular I have an issue with 16% tax added on at the end of the transaction. U-Haul even taxed the $3.00 environmental fee. What a disturbing surprise. I was charged $45.09 in taxes. Do you know what $45 can buy? For me, it is a week's worth of groceries, or two weeks worth of gas, or a month of insurance, or a utility bill for one month, etc. U-Haul is taking advantage of people who desperately need their services - people like me who have lost everyone in their lives and need to rent a truck to move what they have left by themselves, despite being 60+ years old, and are on a very limited budget. How much more money do you really need U-Haul? Please be more upfront about hidden fees next time. You have my email address and my telephone number if you would like to discuss this further.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Besides the truck needing an alignment everything was great. Great and friendly staff. Thank you

Theodore H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Truck sounded like it was going to blow up. It was very clean though. They also charged me for miles than I used. Guess they needed that $20 more than I did.

Tammy W. 
Rating:
3.0

Customer did not leave a comment.

vincent H. 
Rating:
5.0

All services were what I was expecting. Very knowledgeable staff. Thank you for making the rental of this equipment seamless.

Rocco V. 
Rating:
5.0

Customer did not leave a comment.

Kurt Z. 
Rating:
5.0

I can't say because everything was great for me.

Valerie J. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Best customer experience I have received in a long time. Will definitely use this as my go to rental place.

Mario Z. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

JUSTICE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Great people work at this location and I appreciated their friendliness and customer service.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Terri P. 
Rating:
5.0

Absolutely love this place and Geotge! All staff are awesome!

BROOKE C. 
Rating:
5.0

Nothing. Excellent service and great people working at this location! Friendly and always on top of things!

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

GERRY F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Organized , friendly, clean,prompt

Tabatha B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Friendly, helpful and reliable. Perfect!!

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE E. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
4.0

- Rental Vehicles 1. Vehicles must be well maintained. The truck that I was handed over has the "check engine" light turned on. The U-Haul personnel told me that would last me until I returned the truck. Even if there's that guarantee and road assistance available, all vehicles must be handed over in good working condition. 2. Vehicles must be reviewed between the U-Haul personnel and the renter before keys are handed over. I just recorded a video and took photos with my phone all the dents and scratches of the truck that we rented. - Rental Facility and Personnel 1. The U-Haul Personnel doesn't wear masks when facing customers. 2. The U-Haul Personnel didn't sanitize or absence of proof of sanitation of vehicles. I have to wipe down with my own isopropyl alcohol and Lysol wipes all the interiors.

VICENTE P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Katina S. 
Rating:
5.0

Nothing, it was a quick and easy. Staff at this location were very friendly.

Haywood G. 
Rating:
5.0

This is my go 2 uhaul place …..

ATLANTIS C. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

ENDER U. 
Rating:
4.0

If you plan to charge if the vehicle is brought back dirty please make sure you rent out only clean vehicles thx.

NELSON R. 
Rating:
5.0

Customer did not leave a comment.

MARIO F. 
Rating:
5.0

Remind people to check mileage before pulling out. There is no way that I drove 60 miles but I have no way of proving that.

KEVIN L. 
Rating:
5.0

Had snow/ice and couldn't return it on due date. Called each day and they were so great and friendly, didn't charge for extra time. Thanks for all you did, and appreciate your concern.

Lorrie H. 
Rating:
5.0

Customer did not leave a comment.

BOYCE S. 
Rating:
5.0

Was a good experience

DENNIS R. 
Rating:
5.0

Everything was prefect.

LEON C. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM P. 
Rating:
5.0

Service was great. Information was clearly communicated and easy to comprehend.

COLIN S. 
Rating:
5.0

Staff very welcoming and helpful

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
5.0

Friendly knowledgeable staff and great customer service. I would definitely recommend renting a uhal from this location.

JONATHAN S. 
Rating:
5.0

Everyone was pleasant and welcoming.

TAMARA L. 
Rating:
5.0

Customer did not leave a comment.

JOEL T. 
No reviews have been submitted for this location.

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