Nothing, don't change anything. You were so helpful and kind as I navigated my move. Everyone I can into contact there was wonderful. I rented 2 trucks and a 9 ft Cargo van over a few weeks and every experience was good and reassuring.
MELISSA D
Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people and wonderful drop off experience!
Allen WGreat front desk staff,with friendly personalities. Truck was very clean, but high miles.
HAROLD SWe had a great rental, no issues at all with this. The problem was when we picked up the truck we were close to $500 more than the price it was supposed to be. I am waiting on my refund.
KEITH SThe staff there are great, professional, while also knowledgeable. This was unfamiliar to me and after speaking with them I was comfortable to get my move completed.
MELISSA DThey are always so nice!! I wouldn’t go anywhere else!!!
Kari WGreat customer service, Everybody was nice & helpful. I would definitely rent from them again. Thankyou so much
LAUREON SThe owner and staff were so friendly, professional and helpful. We are a USMC family and he was also a retired Marine. I would recommend this location to everyone. Clean facility. Had the truck ready for immediate pickup & convenient turn in at our home location. Excellent!!!Semper Fi
KAREN SBeing able to drop the truck outside normal business hours was a huge plus as we needed to drop off on Sunday.
Jerry AExtremely friendly people and great service from George and the crew.
Jeffrey FThe ladies at the front desk made this stressful move, so easy. They helped me with everything and they were very funny too. As a business owner myself, customer care is everything. 💯 would recommend!
SILKE SGreat People!!!
MICHAEL Hthey were friendly and helpful
HENRY JEverything was great
VALERIE JExcellent Customer Service and the manager was very friendly.
JAMES WVery helpful and courteous staff. Explained all options and rental resources. I would use them again !
MARC KFirst time renting from u haul awesome experience the owners running this u haul and there staff were excellent customer service will rent from them again
Michael MAwesome customer service and frindly
CAROLYN SThe service and overall process was exceptional!!!! Courteous and friendly!!!!
CONSTANCE JExcellent service. The staff was great and very friendly. Would and will use their services again.
STEPHEN MEverything was great. Easy to rent a truck. location was great. The receptionist was super!! All the people were great!
LE RVery polite and professional. George was very thorough on showing me how to operate everything on how to connect the trailer. I have been a customer at this location for years and would recommend them to anyone.
AMY LAlways a good experience renting at this location. They could not be more helpful
WILLIAM MAccess in Kernersville has exceptional customer service. Highly recommend
JOHN GGreat customer service
JOHN TEverything was excellent
PATRICIA LIt was great,thanks all your people were outstanding A+ !!!!
JOHN HSmooth transaction and professional, friendly staff.
CHARLES IGreat customer service , easy check in and check out process. I will be back when in need of a U haul.
LESLIE SGreat service will be back for all my u-haul needs!
ANGEL OClean, neat, safe! Everything you want when you rent a U-Haul truck. Access Self Storage is efficiently managed by men who are extremely knowledgeable and leaders in the industry. Thank you for ensuring renters safety at Access Self Storage. I am forever greatful.
CYNTHIA MFirst time renter. Process was easy. Employee’s friendly.
ANGELA KExcellent customer service and always super polite! Reliable and convenient, which is why I’ll always come back!! Thank you all for everything you do and the encouraging emails/texts.
MICHALE FPeople were very friendly and helpful. I wish all places were like them.
MICHAEL VThe two lady were very helpful and thoughtful explaining and suggesting additional insurance
MISTY PGreat people! Great rental experience!
Randy SAll good with getting and returning the truck. Staff was very friendly and helpful
GUILHERME BBest experience ever! Super efficient personablekibd and caring group. Would recommend this business to everyone.
ROWLAND BNothing needs improving just wish more people would be as nice as the gentleman who helped us.
THOMAS PThis place is great!George and his crew are the best!! Always friendly and very knowledgeable and helpful!
ROBERT CCustomer service was great. Quick and efficient. Very friendly associates
MONICA BAlways helpful and nice, highly recommend
BRENT BGreat service with friendly staff
DAVID TExcellent customer service!
CHARLES BGreat bunch of employees
donald dThe staff was super helpful and very attentive to my specific needs. Kuddos to a Fantastic Job! Thank you Peter P.
PETER PThe ladies were super nice and knowledgeable. The store smells great, everything was clean, and it was easy in and out. Thank you very much.
VIRGINIA RAmazing location, clean and well designed on inside. Staff are beyond amazing every time I have rented here. Thank you
Lakisha BVery helpful team, gave me all the information and got all the equipment on time and clean, will use this location for future rentals and recommend them.
CRESCENCIO CVery friendly. Check in was easy. Took good care of me.
Tommy MVery good service, Very friendly and helpful.
DAVID TNo improvements necessary. Excellent customer service!!
CHRISTINE WEverything went smooth.
Nikki CDid after hours drop off. Your App sucks
Michael TThey were prompt, very welcoming. Answered questions I had. They were fun to be around, great energy. Would recommend this location to anyone that needs a vehicle or trailer rental, this location is my go to.
DURELLE H