Perfect
DENNIS M
Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience renting this van was all positive. Access of Kernersville has provided moving vans and storage facilities for me several times. Their equipment is better maintained and their storage facilities are cleaner than any i have used over the years. Their employees provide the best service by far of any rental service i know of.
TERESA HWonderful staff very helpful
CHARLES WI loved everything Was easy to rent and the stuff was great and efficient
PATRICIA FHave employees respect other customers time by not having personal conversations with customers.
Troy Jawesome service, thank you.
MICHAEL CThe cab of the truck we rented did not appear to have been cleaned thoroughly. It really needs a thorough cleaning.
JAMES EGeorge did a phenomenal job with getting me a vehicle.
KEVIN LI wouldn't approve a thing the people they were friendly nice welcoming I had the best experience I have ever had at any company thank you so much for that
JOLENE CY'all building is the cleanest place I have ever saw. If every need u haul I'll be back..
SANDRA CThe process was smooth and easy and the people were fantastic.
kim rMy experience was seamless, it couldn’t have gone any smoother! George, Ron & Teri were all so kind to me during this stressful time of moving. Even Brad, the gentleman who handed me the key to the truck was lovely. They all put my mind at ease - I highly recommend this U-Haul location AND Access Self Storage. As it is a very well maintained storage facility. Top notch - A+++ ALL the way around. Thank you very much!
JENNIFER DPick up location was great customer service. Couple in Kernersville NC was outstanding answering questions moving our of State Surfside SC.
RANDY PGreat customer service. Smooth experience from start to finish.
TINA PThe service at this location is always GREAT. However, this time the truck we received (15-foot) was leaking water in the cab when driving back in the rain from Boone, NC. It was leaking in from where the seatbelts are fastened to the cab. Water running down the seatbelts into our clothes and into the seat. This persisted for almost the entire 2 hour ride back. We double checked the windows, and this was not the problem. Not sure this is a location issue, or if they even knew about the issue, but definitely not a fun experience on the way back @ 2AM. Otherwise, the facility and truck was fine.
Steve PAwesome folks here!
CHRISTOPHER DThe two gentlemen that were helping me went above and beyond to make sure I was able to get my rental vehicle, despite U-haul apparently renting me a van that wasn't actually available.
RUBY KGreat people! Always on top courteous and always willing to help.
MASSIMILIANO CEverything was to my liking. I would use this location again. Thanks for your service.
EUGENE JEverything went fast and smooth. A great experience.
NELSON EExcellent service with an auto transport in kville this weekend 7/28/25. Very helpful staff, couteous and professional. Possibly the best looking office ive ever been in ever lol
JEFFREY NRear axle was leaking brake fluid. It made a mess on my driveway and on the driveway of the house we are moving to. Mechanic needs to check it out.
JASON WExcellent support from the agent!! She was helpful in getting my car off the trailer and guiding me to where she wanted me to leave the trailer and truck.
JAMES MThe Arbor Hill location in Kernersville gave me the best customer experience I ever had dealing with a truck rental. Very nice, friendly and helpful personnel. I will rent from this location again. I just want to say thank you to everyone at that dealt with me for my truck rental.
EDWARD VExcellent and friendly service!!
PETER MI pulled up as the employee was leaving. She parked her vehicle and proceeded to go out of her way to help me. Welcomed me to the area and detached the trailer from my vehicle for me. An amazingly pleasant experience from beginning to end
CHRISTOPHER KExtremely nice experience!
DAVID CFriendly staff
ZOE LStay efficient affordable and affordable.
LISA SI was able to get a moving truck reserved in a simple and fast manner. The office staff were very friendly and helpful. I was very pleased with the great customer service.
LISA VWonderful experience! Great interaction with the workers.
CRAIG FThe went beyond, customer service all 3 times.
LORI CRachel is the best!
JOSE MRachel is the best to deal with on a daily basis. Great customer service.
JOSE MThese folks at this location have their ducks in a row. The management and procedures have been critiqued where it makes the rental process go quickly and smoothly. Time saved for me. Love their efficiency and you will, too.
MARLA LThey offered no help to remove the trailer from the hitch and they also required a lot of help to put the trailer on the hitch.
AMBER BImprove web site it was a pain to deal with so I just went straight to rental spot an got what I needed
ROBERT DThis location has the most friendliest, professional, knowledgeable & family oriented... they treat customers with utmost respect... I will definitely use them again & will highly recommend to everyone...
Mitzy FTwice I have used them. Very knowledgeable, friendly, and took care of things quickly.
LORI CThe team was great. Thanks everyone!
LIONEL Jthe pick up place was big, clean and well stocked. the gentleman helping us had trouble with the program and made errors that had to be corrected. And the pricing changed from when I scheduled it. very frustrating. Took way to long to get the truck. the drop off was easy!
TODD SSuper professional and EASY..! THANK YOU ...!!!
CLARK RGeorge and team were very helpful. They helped load the trailer onto my truck and they also helped me unhook, even though it was after hours...
JOHN OStaff at the facility were friendly and helpful. Check out took longer than I had expected due to the number of other customers, and returning the trailer took longer than at other locations because they were VERY particular about it being parked exactly in a specific location. Other locations I have rented trailers from have not required such precise parking on returning the trailers.
DAVID TThe online pick-up process was a colossal waste of time. It was billed to make things easier, but I spent 15 minutes clicking and waiting, even advising my reference of the call they never got. Would've been quicker to just go inside (which I had to anyway to get the key!) and talk with the staff.
William PI was very pleased when I went in there that was very polite and helpful
TYRONE GPolite and very helpful.
Kenneth BThe rental was seemly and ease. Pickup and drop off was made super easy.
PRESTON HThis place absolutely knows what customer service is. They are very friendly, super efficient, and easy to work with. We rented one another time and made sure we used the exact same place this time because last time was so easy and they did not disappoint. You should send everyone there to train and learn how to take care of customers. They are wonderful!
TABATHA SGreat all around experience’
GLORIA BVery friendly and accommodating staff. Would recommend to anyone.
ROBERT GThe gentlemen that runs the store is wonderful to work with. I’ll be back to his store when I am needing to rent a truck again!
GREGORY C