Customer Reviews for Access Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Access Self Storage

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JAMES C.
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Very helpful and will definitely use this location for all future needs

Allen F.
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No leg room in small truck. I am only 6'3" but my legs were against the dash. No adjustment possible.

Kristen D.
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The extra equipment I ordered was not in the vehicle. Please make sure it is for other customers.

Jerry H.
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Customer did not leave a comment.

Jeffrey D.
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Customer did not leave a comment.

Dwight M.
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UHAUL ROCKS!! BEING USING YOUR EQUIPMENT FOR OVER 30 YEARS. ALWAYS 5 STARS. THANKS GUYS DWIGHT J MATTOX

Elizabeth H.
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Super helpful gentleman , George helped me out stayed late on Sat to make sure I was able to get the truck for our moving needs .

John W.
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Nothing. Staff was friendly and professional

RICHARD H.
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Very friendly staff. Truck was clean and well maintained. Will use this company again.

ROBERT JOHN H.
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The equipment was fine. The service was okay. My big gripe is the lady working the counter was not wearing a mask and the counter had no shield. Her conversation indicated she was not onboard about protecting the customers during the transaction. I would have rated this site much higher had they showed even minimum standards.

Terry A.
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Customer did not leave a comment.

JACK E.
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Great folks!

WESLEY R.
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What a fantastic experience. Such great people. Don't go anywhere else!

Kim H.
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Can't think of anything

Jack E.
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Awesome in every way! George is fabulous!

Ceferino R.
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Great place, thank you.

ALISON R.
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Customer did not leave a comment.

CECIL L.
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Customer did not leave a comment.

WENDY S.
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THEODORE H.
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Nothing at all. You guys were awesome

randy H.
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Customer did not leave a comment.

CHERRY L.
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Customer did not leave a comment.

Adam E.
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I arrived at my original pickup location to find that the equipment was not ready for pickup. I spent an hour on hold or working with a rep to find new equipment. I had to then drive to another location. When I got to that location the software was buggy (connection issues) and the approval process (at almost midnight) was sloppy. My wife had to be woken up at home. Then the truck check engine light was on.

William P.
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Staff refused to wear a mask, didn't even care about the risk they put me in.

Kenneth E.
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The lady & gentleman that assisted me with renting the vehicle transport trailer were super nice and helpful. I will definitely recommend this place to others as well as use it for any future rentals. Thanks! Kenny Eisenhauer

Latoya W.
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Customer did not leave a comment.

ROJELIA H.
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Customer did not leave a comment.

CHARLENE L.
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Steven C.
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Customer did not leave a comment.

Wade S.
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Y'all are doing a good job

JEREMY B.
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Customer did not leave a comment.

jeff S.
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Na

ROJELIA H.
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Customer did not leave a comment.

Kelvin F.
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Questioned about the why i had a hand truck an not an appliance dolly?

Jason P.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Jeremy S.
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Have the key drop off location be a bit clearer

David C.
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Customer did not leave a comment.

Stephen S.
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You are doing an excellent job!

Todd T.
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Very friendly and helpful, I've used U-haul before and this location is far and away superior to my previous experience. I highly recommend these guys!

Rick G.
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Great customer service before, during and after the rental. George and Terri are fantastic.

Linda B.
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Great customer service

Alain T.
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Have the staff wear face mask during the pandemic!

Kathy G.
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Customer did not leave a comment.

ARTHUR J.
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Customer did not leave a comment.

Adam L.
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When you list a trailer as 6x12, it could actually be 6x12 instead of having an effective use of less than 5x12. It sucks when you make a 2 hour drive only to find out that there are walls that stick out on the back and take more than a foot of clearance off the width of the trailer so your UTV you were INTENDING to pick up won't fit. Then I got the pleasure of a 1/2 hour wait on the phone only to find out there were no options nearby to get a bigger trailer. So I got to make the 2 hour trip back home, empty, and I'll have to find another way to get it home.

Zachary H.
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Excellent customer service. Very helpful

Terri V.
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They were wonderful. Our truck was clean and ready to go. We really appreciate their easy réponse when we made our rental appointment very kind people and helpful. .

Herbert B.
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Customer did not leave a comment.

randy H.
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Customer did not leave a comment.

Nicole J.
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I had a great experience.

NATHAN S.
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Customer did not leave a comment.

Jeff D.
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Customer did not leave a comment.

Zachary H.
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This was the best U-Haul experience ever! I usually hate U-Haul and only use them when I have to, but they were so helpful here!

DAVID R.
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Customer did not leave a comment.

Guy M.
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Would be nice if the trucks were fitted with USB ports! George is awesome!!!

James V.
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Uhaul was very considerate of the wait time to pick up and compensated us accordingly. Very impressed with their service!

cara F.
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Smooth rental start to finish. Great place. Great customer service. Highly recommend.

Joshua B.
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Customer did not leave a comment.

Steven C.
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Nice place to do business.

Dan S.
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Airbag dash light was on.

MA B.
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Customer did not leave a comment.

Tommy L.
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Customer did not leave a comment.

Wesley R.
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Fantastic people! Fantastic place! I can't say enough good things. Highly recommend!

James R.
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Customer did not leave a comment.

STEPHEN S.
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Customer did not leave a comment.

Elaine F.
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This was one of the best uhaul locations Ppl were so nice

Tina B.
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Just didnt realize I had to sign the van back in and it wouldn't work on my phone for some reason

James B.
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Great

DUANE S.
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Nothing. The entire rental experience went very well.

JOHNNY Y.
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Customer did not leave a comment.

JESSE B.
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Customer did not leave a comment.

Joseph B.
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Improvement not needed a great experience.

vernon B.
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The people are friendly, accommodating, extremely helpful, I would use them again when needed

Don B.
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Very helpful very friendly staff not sure you could do a thing different

MICHAEL H.
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Great Place to go quick and easy

Alan B.
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Very friendly associates.

Tina T.
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Clean, friendly superior customer service.

CODY W.
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Overall a great experience. I have rented from here several times.

Collier J.
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Staff very accommodating, friendly and helpful. Facility was well maintained, clean and bright. It was the best u-haul experience I have every had,

Terry N.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

Mark O.
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Customer did not leave a comment.

Robert P.
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Customer did not leave a comment.

Katherine D.
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The lady who answers the phone is extremely rude and needs a lesson in customer service.

Guy G.
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Customer did not leave a comment.

VINCENT A.
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Always an efficient process. Never have an issue with equipment availability.

Greggory P.
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None I can think of! The website was easy and helpful. The lady that assisted me at the location was very polite, personable, and helpful. The whole process was easy and satisfying! Very pleased!!

Caleb L.
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Customer did not leave a comment.

David B.
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Keep up the good service

Alisha C.
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The lady working the front desk was so nice & friendly

JOHN W.
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Friendly and responsive staff. Everything was in order for a smooth checkin when i arrived. I was running a bit late and the facility called to make sure i was on my way. Excellent customer service.

Stefan L.
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I couldn't be happier with my experience. Very simple straightforward process, and friendly knowledgeable staff. I would definitely recommend.

Kirsten P.
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The lady that checked us out was extremely helpful and the vehicle was very easy to use.

Michael L.
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Customer did not leave a comment.

Roman B.
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Customer did not leave a comment.

Bobbie S.
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Customer did not leave a comment.

Dennis R.
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Customer did not leave a comment.

randy H.
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Customer did not leave a comment.

Jeffrey I.
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the service was very quick and the receptionist was extremely friendly and very helpful.

No reviews have been submitted for this location.

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