Customer Reviews for Accokeek Gas & Go
(U-Haul Neighborhood Dealer)

552 reviews

201 Bryan Point Rd   Accokeek, MD 20607

(301) 203-0127

Location Hours

  • Mon-Sat: 7 am - 6:30 pm
  • Sun: 8 am - 6:30 pm

Services at this Location:

Contact Us

(301) 203-0127

201 Bryan Point Rd
Accokeek, MD 20607

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6:30 pm
  • Sun: 8 am - 6:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was filthy. It had vomit on the passenger side door, there was trash in the vehicle and the entire truck smelled like an ash tray! TERRIBLE

Donica S. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Emma B. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

MALEKA G. 
Rating:
5.0

Very helpful and informative service. Helped make the renting experience pleasant.

Raymond G. 
Rating:
3.0

Customer did not leave a comment.

Charlotte J. 
Rating:
5.0

So sorry my friend. They were perfect. Smooth. Clean efficient. Courteous. Friendly and professional.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Freda A. 
Rating:
5.0

Very Nice People and fast Service. I will definitely come again.

Hardeep B. 
Rating:
4.0

The only concern I have with the truck is that it needs maintenance service. One light stayed ion which means something is terribly wrong with that vehicle. After driving to a certain point, the gas ran low very quickly. . It kept stalling and I didn't feel safe driving that particular truck. However, I have rented another truck In the past, abs had good gas mileage and a smoother drive. This vehicle should be put in the shop for a checkup.

Crystal L. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

Juanita P. 
Rating:
5.0

Customer did not leave a comment.

Lesa L. 
Rating:
5.0

Exellent custumer service

MARVIN R. 
Rating:
5.0

Great customer service skills I love that accokeek location

Deborah Y. 
Rating:
3.0

Be a little more customer friendly

Eddie T. 
Rating:
5.0

Customer Service is Outstanding.

Crystal L. 
Rating:
5.0

The folks at Accokeek were helpful and friendly.

Nolan P. 
Rating:
5.0

Customer did not leave a comment.

LANCE G. 
Rating:
4.0

Let the attendant walk over the truck with you and not separate.

Elston K. 
Rating:
5.0

They are very friendly

MIKE M H. 
Rating:
5.0

N/a reservation was seemless

Tradicia G. 
Rating:
5.0

Very little could be done to change the great deals and service you receive at Gas & Go

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Thurman C. 
Rating:
2.0

Call the customer to confirm reservation days before. I was yelled at and told I didn't have a reservation had to pay for a truck twice. Called the main number to resolve my issue they were no help. I will dispute the initial charge

Stefanie T. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Friendly staff . I just moved to this area and needed a truck so badly, I found this location very helpful

Pedro M. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
4.0

Customer did not leave a comment.

KEISHA H. 
Rating:
5.0

Everything was good from the time I rented the van to the time I turned it back in everybody was very professional and made my rental experience less stressful as possible I'll recommend it to a friend

GARY W. 
Rating:
5.0

Very kind helpful and accommodating

Sholom K. 
Rating:
5.0

Customer did not leave a comment.

Philip V. 
Rating:
5.0

Customer did not leave a comment.

Thurman C. 
Rating:
5.0

Continue doing what you are doing!

Celia A. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
2.0

Check the orders and notify the customer when requested materials aren't available (e.g., dolly). Inspect vehicles after each use to ensure customers don't receive a sub-par or damaged vehicle (e.g., urine in the seat).

Jamila S. 
Rating:
5.0

All went well

Juanita P. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Truck needs to be cleaned out after each use.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

Cecil S. 
Rating:
5.0

Customer did not leave a comment.

Daryle C. 
Rating:
5.0

Vehicle was available and in good condition.

Javaun K. 
Rating:
5.0

Customer did not leave a comment.

Roderick J. 
Rating:
5.0

Smooth & easy process of renting needed truck/ equipment/ supplies needed. The management & employees at Accokeek Gas & Go made this process even better. They were professional & attentive. A++++

Ryan B. 
Rating:
4.0

The equipment was moderately clean. I would recommend that during COVID, they clean the seats and steering wheel. The customer service was absolutely wonderful. Greeted with a smile even through the mask. Wonderful location and appreciated the smooth check in and out process.

Nedria B. 
Rating:
3.0

The big issue is not with Accokeek Gas & Go. They were friendly. I made a reservation with UHUAL at a location close to my home. The reservation was switched the day of and I had to drive much further (which means more miles traveled) than the 3 locations close to me. This was a big inconvenience.

Karida C. 
Rating:
5.0

The truck was clean and the process was very quick and friendly, however, the AC did not work in the truck and I rented it on a day that was close to 90 degress.

Heather P. 
Rating:
5.0

Rep is very polite & always gives 100% customer service.

Sarita W. 
Rating:
5.0

Customer did not leave a comment.

Arnita E. 
Rating:
3.0

The process of getting approved is so daunting. Also getting the key from the clerk was a confusing mess.

Darius S. 
Rating:
3.0

The truck was filthy. We used Lysol wipes to clean the steering wheel and inside of the front of the van. The first 9 wipes were completely BLACK!! Disgusting! The guy was friendly and quick though.

Stefanie S. 
Rating:
3.0

I had to get your rates off line, and your site was down for three days... both times I rented from this place they quoted me 1.99 a mile but your site said .99 a mile and I was told with local travel i didn't have to pay mileage... I little disappointed on what the total ended up being and that I continually have to stay on top of the cost. What you say it will be and what it was

Maria F. 
Rating:
2.0

The truck was extremely filthy! For this to be COVID, generally the other locations are your to disinfect and remove trash etc. I had to clean this truck before usage which is unheard of. I would not recommend this location.

Aisha B. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

The owner was super nice and willing to work with us. Process went very smooth!!

John B. 
Rating:
5.0

Nothing all work as things should work. Process was fast smooth. Vehicle clean and ready to go. Representative working, was fast, organize, explain everything nicely and clearly, treat every customer in store with respect and was friendly and respectful to everyone. Kudos to the location. Definetively will rent there again when I need to.

Freddie S. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Katrina J. 
Rating:
4.0

Customer did not leave a comment.

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Felicia J. 
Rating:
4.0

Customer did not leave a comment.

Francisco D. 
Rating:
4.0

Good good people good location

Francisco D. 
Rating:
4.0

I would just make sure the interior of the truck is cleaned up like the floors.

Elaine A. 
Rating:
3.0

Very friendly service.

Kim P. 
Rating:
5.0

"Oil Change Required" light was on when I started the van. Need to do the prescribed maintenance performed in timely manner.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

juanita P. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

JOANNE S. 
Rating:
4.0

Uhaul does have the best rental prices, however the process used in charging is confusing to the customer & to some employees as well. There are discrepancies w/our Uhaul charges every time we rent requiring contact w/corporate in most cases as the merchant can't explain.

Terrence B. 
Rating:
4.0

This location was given as an alternative bc my time/ location was not available. it was a quick and easy process. Professional. i will use again in the future.

Sharonda F. 
Rating:
5.0

Customer did not leave a comment.

Debi C. 
Rating:
5.0

Love this Uhaul location. Always fast & courteous. Mistakingly booked 2 reservations, they called me confirm & fixed it right away. Have used them 3 times now in the past year & a half and will use them again! They are my "go to" for Uhaul. Thank you Acokeek Gas & Go Team!

ANGELIQUE H. 
Rating:
5.0

Maybe include a dolly & moving blankets

ANGELIQUE H. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
3.0

Ensure the junk is removed from the vehicles before leasing. I was not going to clean someone else's mess. Beyond that, their customer service is good. I would lease from them anytime.

NORMAN S. 
Rating:
5.0

Customer did not leave a comment.

ANEITRA M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Location was convenient. Attendants were friendly and helpful. Reserved rental truck on line and process went smoothly for pick-up and return.

Demetreus W. 
Rating:
5.0

Thank you for accommodating during my need of a vehicle and the service was excellent. The vehicle was beyond my expectations and it almost felt like being in my personal vehicle.

Marcia S. 
Rating:
4.0

no comment

Micheal B. 
Rating:
3.0

Ensure return instructions are clear.

NORMAN S. 
Rating:
5.0

Customer did not leave a comment.

dwayne J. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Mileage rates too high.

APRIL D. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Thanks for your help. Great and prompt service!

John H. 
Rating:
1.0

I was told that a vehicle was not available and I did not have reservations. I was also told that I should have a received a call telling me to go somewhere else. extremely frustrating

beulah H. 
Rating:
5.0

Customer did not leave a comment.

patrick L. 
Rating:
5.0

Customer did not leave a comment.

Cary G. 
Rating:
1.0

Didn't receive the right size truck and the truck was hard to start

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Wonderful support by the manager and his assistant.

CLYDELLIA P. 
Rating:
5.0

I needed a car carrier trailer on the spur of the moment to haul a car I purchased on eBay. I found this small U-haul dealer within 3 miles by using your internet dealer locator. They had just the trailer I needed and had me on my way in just a few minutes. No improvement needed here.

Dale K. 
Rating:
5.0

Great experience. Hassle free pickup and return. Reps at accokeek gas and go were excellent. Great service.

Anthony C. 
Rating:
5.0

Great customer service!

victor Z. 
Rating:
3.0

Wait time was over an half hour, however the gentleman was very pleasant.

cecil B. 
Rating:
4.0

Customer did not leave a comment.

Oronde K. 
Rating:
5.0

Customer did not leave a comment.

Malcolm M. 
No reviews have been submitted for this location.

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