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Jennifer H
Customer Reviews for Accokeek Gas & Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent that handled my check in and check out were both very helpful. There was trash left in the back of the truck. The vent fans did not work. The truck had no windshield washer fluid. The vehicle cab needed some cleaning.
Virginia WKulbir provided excellent customer service! I used a Cargo Van for my move it was SUPER clean! I would recommend using them for any of your moving needs.
Lindsay RSúper bien y súper maravilloso
ULICES BJust keep up the great job this company is doing cause they stay busy
JOSEPH CThe staff at the Accokeek Gas & Go are always helpful, friendly and professional. I highly recommend leasing from them. Thank you!
Rose KRates, timleness and customer service was excellant. No need for improvement
Larry PVery quick and courteous, excellent staff.
GARY WVery clean van, customer service was excellent , easy pickup and return
Joan WFast, professional service for vehicle checkout and return.
Darrell WSomeone I don’t know used my phone number and email address for this reservation. I reported it immediately to U-Haul. When the reservation was due, the owner of this location called me and yelled at me for not returning the vehicle. I explained and he just yelled some more and hung up.
YOVANI JGreat location, staff, and equipment. Easy rental and return. My only complaint was that one of the blankets I rented had some kind of oil on it (cooking?), and I didn't know it when I used it to wrap a couch, and it left a large dark stain on the couch and since it is beige, it stands out.
Willie RPick up and drop off was very easy. Staff was very pleasant! Great job!
Shannon SPickup and return process were easy. The employees connected, verified, disconnected, and "parked" the trailer for me! Will be my go to location for future rentals!
Rodney PThis location deserves 5stars,the team here explains every detail what's needed during and after each rental and will go out of their way to make rental as smooth as possible .I always recommend this location to family and friends.
RICHARD GI had the worst experience at this U-Haul location. Despite having a confirmed reservation for 24 hours, the person in charge refused to honor it, saying their location was “too busy” for me to rent for that long. They caused a huge unnecessary issue, and the way they treated me was unacceptable—disrespectful and completely unprofessional. To make things worse, they made it clear they were looking for any excuse to mess with me, even telling me to “take pictures of everything” because they would try to screw me over. This felt like a deliberate attempt to intimidate me. Their behavior was incredibly discriminatory, and I can’t shake the feeling that their attitude was rooted in racism. I would strongly recommend avoiding this location at all costs. They clearly don’t care about their customers or honoring their own reservations.
Ali AVery close to home so it was convenient.
AARON RGet better equipment. Truck wasn't in the best condition, but got the job done. Customer service was great! I would use this location for future rentals.
ALFRED JI had to wipe down cab and remove garbage from previous renter. Make sure rental is ready.
DENA KNothing else y’all did it all
Deshaun HExcellent Work and Great Service
James AI have to say the guys at this U-Haul are the best. I am retired from a big law firm and these guys are a CEO’s dream. They make you look very good.
JAMES AGreat service.
Bertila RQuick and easy service.excelent customer service I'give them 5 ⭐⭐⭐⭐⭐
Eric JTruck smelled like weed and the key fob doesn't fit the lock box. So I has to come back the next day with the key to give it someone. That was a inconvenience for me.
Austin BThe customer service was excellent. The gentleman was informative, professional, and courteous.
DOROTHY AI am big on customer service. The guy in the morning did great. When we returned it the guy was doing too much about the gas. It may have been off by $6 and he made us put more in. We put in more gas than what was in it when we picked it up.
Gina BNice people very helpful the truck driver good im very happy thank you !!!
Ari WPerfect
FRANCISCO DThe Air conditioner didn’t work and the employee checking me out was very unpleasant. He had me waiting about 20 minutes to check out because he was on a personal call
Michelle ANothing! Keep up the good customer service. Thanks
Jamie GThe people are friendly and respectful.
PETER LOffer monthly discounts; especially, during College season opening & returns trip timelines.
DAVID JThe rental process as well as the return process were both super easy with no long wait and great customer service!
SHERRI EGreat customer service at this location.
Dana BTo make sure Vehicle is clean.
Isaac LNo bathroom available at rental facility
Hector CThe staff was extremely nice. That is true. The vehicle was dirty (petrified french fries) but more importantly the engine was a making an alarming revving sound when the gas wasn’t depressed. The passenger door required 5 times to close. The tire light was also on. I was genuinely scared but already in route. My son was like I will never do this again.
Gabrielle SEven through the personnel came out to assist the return, I was not happy that personnel had me put more gas in the truck than what was there when picked up. The truck didn’t have a full tank of gas when I picked it up, but it has a full tank now. Other than the that incident the return was fast and easy.
Veronica RCustomer service was excellent! This will definitely be the U-Haul I use moving forward. Everything was definitely at a pace I’d recommend to anyone in my area!!!
KEEYON RCleaner vehicle, better location, better vehicle
Davonya BThe Accokeek Gas & Go is a great family business. They have been in the community for so many years and the family is so pleasant and helpful every time I go in to rent a u-haul and I've done it at least 3 times a year. Thanks.,
Regina BCustomer service at this location has always been positive and willing to assist me with all of my rental needs. I would highly recommend using this location for your U-Haul rentals.
Elizabeth RGreat rental experience!
Sean GFriendly staff, quick and efficient service. Thanks!
Joshua SThe entire experience is GREAT!
johnsie cEasy transaction staff friendly
Keisha CRefreshingly pleasant and extremely helpful.
Andrew MNothing, the gentleman that assisted me was kind, knowledgeable and positive
John EI recommend better customer service.
FLOYD CI was overcharged for the Uhaul. a receipt was sent to me with correct amount but more was takining out of my account.
Melissa B