Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only downfall of this experience is the speed limit restrictions in this day and time. 55 is just a very unreasonable limit on today's interstate and primary 4 lane roads. 60 to 65 is much more realistic.
The back of the truck was not sweep out when I picked up the truck I did not order a dolly, but one was included in the truck. It was in the way loading and unloading and was dislodged from its holder and the zip tie broke, but we did not use the device.
Shorter wait time when you call and need costumer service.
There is no way on earth I would recommend Accurate Appliances for a u-haul rental. The customer service was horrible. We were charged for damage that we didn't do because the employee didn't follow the correct check out procedure, which took over an hour and cut into our moving time. The owner wasn't available to answer the employee's questions regarding the process either. When we disputed the extra charges, the owner said she would refund the extra charges but didn't actually do it. Don't bother going to Accurate Appliance. You will save time and money going elsewhere, even if it's hours away.
The online procedure was quick & easy! Tha staff was very helpful & friendly!
Very nice, gentleman was great when he checked the truck in. Very easy and fast!
Great people to work with!
The truck was clean and mechanically worked fine. However, cosmetically it is old, rattly and noisy. Several plastic pieces within the cab are loose.
Had multiple issues. First issue was poor customer service. The store was not open on time. Had to wait for employee to come in to the store for 15 minutes. Truck was also not aligned which made it a bit dangerous to drive. Lastly, I was charged the $14 fuel fee even though the fuel was at the desired level. Poor experience and will not be renting again.
Great service, good people. Couldn't ask for more.
I read on the website that if you return uhaul a day before scheduled then you get $50 back
had issue with dropping off in other locations (not spencer location) Was sent 2 different places, 1 turned us away after being called by uhaul representative and specifically told to deliver to Story City where they turned us away. Tried to drop at EAgle grove but online after hours dropoff would not allow it so was not going to leave trailer without confirmation as was not going to be reponsible. Tried calling into uhaul and was on hold for over 30 minutes. Very frustrating and time spent. Spencer returned trailer and were very helpful with my frustrations.
I called 1800Uhaul to make my reservation. They quoted me one price, per mile, but when I arrived at my local Uhaul rental office they charge me a higher amount. That's not right.
I would suggest making sure windshields are nice and clean from bugs. When we picked up the uhaul the windshield was covered in dead bugs. Otherwise very good.
The gal I encountered when I arrived was flat out rude
The gentleman at the store, Terry, was very kind and helpful. The issue was with this process. It was a mess and confusing and frustrating for both him and I. Terry did his best and was eventually able to help get me everything I needed.
Requested a 15ft truck. There was one available but not on the website for some reason. Was not able to complete my move.
First off, we had to travel over an hour away to pick up our truck. When we went to pick up the trailer, the system was down and it took over an hour to pick up the trailer. Before we picked them up, our destination changed. So we called to change the order. Unfortunately, the phone representatives (yes, multiple) could not get our request to change our destination right. After we picked up the rentals, we got a call about the storage unit at the original location. Well, if we changed our destination (was Minneapolis to BIsmarck, ND) we really did not need a storage unit in Minneapolis. That should have been caught when we changed out destination to Bismarck. Then, we were quoted a price for the trailer but charged a higher price. After questioning it, we were told that U-Haul did nothing wrong and did not quote the wrong price without any proof to back that up. Over all, it was not a good experience that we had.
The online experience with verifying who I am and calling my ppl and not letting me know ahead of time was horrible. Also let someone know where the number is the truck number above windshield on top of truck.
Maintain mobile app and bill correctly.
Very easy to deal with and did a great job at hooking everything up.
Rental truck had not been swept clean and its trailer light connection was faulty (blown fuse?). One of our auto transport ratchets were barely functional and difficult to operate; the other was the wrong size and had to be left behind.
The place didn't open directly at ten like I was told and upon being late it was shrugged off as what difference does ten minutes make .
Awesome customer service from start to finish!!
Good service and friendly staff
Was a good experience.
nothing, Carson and Terry were great to deal with and pleasant to talk to thanks guys
Should be easier to return a vehicle. Was not told at rental, that a phone app is required to return vehicle , without the hassle.
Great customer service - helped us a lot since our check-in details/reservation had changed. Thank you!
Nothing that I can say
I wish I knew the name of the gentleman that helped me Sept 12. I went in in the afternoon to rent a trailer to go pick up a lawn mower. He helped me hook up the trailer and when I returned it I was having difficulty backing it back into the space. I went inside and asked for help and he kindly obliged and helped me get the trailer parked and unhooked. He was very kind to me and provided excellent customer service. Thank you so much!
Gas gauge from where we rented it and returned it to were not accurate. We left more gas in it then needed as well as we were told it was UNDER and charged 14 bucks for that. Get my email of receipt and see we were charged a 30 dollar refueling fee? Never were we told about that. That's something that should have been mentioned.
They were closed when I dropped off.
nothing I can think of
Incredibly profession and friendly.
The trailer was very old and outside was not in very good shape. Inside of the trailer was clean and in good shape.
I was helped by owner Tahnee Shuck. Her customer service skills were top notch. She got me out the door quickly by being innovative when a computer glitch caused her an issue. She was very patient in helping me try to download the U-Haul app and used a great sense of humor to assure me my poor cell phone skills were ok. I would recommend Tahnee and this location to anyone.
They met me on off hours because my original location didn't have the right equipment! So helpful, knowledgeable and friendly!
Perfect place to park .....
I can not think of anything.
Air conditioner worked when i left however about 60 miles down road stopped working and didn't work whole way to Arizona.
Customer service was excellent! Great experience
You can use common sense when renting a trailer to somebody. You don't change the location within 12 hours of the people picking up their equipment!
The gentleman that hooked up the trailer to my truck didn't lock the hitch down to my ball which I discovered when loading a truck on the trailer when the trailer popped off the ball! Also, had to use WD40 to lubricate the ratchet straps to get them to work smoothly.
No problems, good service
Very friendly and smooth transaction. Used trailer to haul motorcycle and it worked perfectly.
Again the staff was very friendly, full service and fast! Out even quicker!
I had made our reservation a month prior to the pickup date, yet we had a call less than 24 hours before pickup asking us if we really needed the size truck we ordered, because there wasn't one available. Then after she checked other locations she said that she did in fact have one available at their location. This sure caused a lot of unneeded stress.
Very nice gal there!
