Customer Reviews for Accurate Appliance And More LLC
(U-Haul Neighborhood Dealer)

443 reviews

211 11th St SE   Spencer, IA 51301

(712) 264-5335

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(712) 264-5335

211 11th St SE
Spencer, IA 51301

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Let them know ahead of time that checking in via phone so not to waste my time

Omar J. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

no issues

Mike E. 
Rating:
5.0

Customer did not leave a comment.

jordan W. 
Rating:
5.0

Check out was quick and friendly

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

sarah L. 
Rating:
4.0

Cruise control!!!!! & electric windows

Rich H. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

TERRI R. 
Rating:
3.0

Customer did not leave a comment.

Karli K. 
Rating:
4.0

Customer did not leave a comment.

Renee D. 
Rating:
3.0

Did get off to a great start. U-Haul called two days before pickup & couldn't accommodate my trailer pickup location. Had to go over an hour in the opposite direction to get a trailer.

Jason V. 
Rating:
4.0

Didn't really know where to park the truck. Walked in and 4 employees were talking and acted like they didn't see me standing there. Wasn't a bad experience. Just nothing special

Joe C. 
Rating:
4.0

Customer did not leave a comment.

Amanda E. 
Rating:
5.0

Customer did not leave a comment.

wesley B. 
Rating:
5.0

Customer did not leave a comment.

Sergey J. 
Rating:
4.0

Online checkin took 30 minutes. Seems excessive. Air conditioner was marginal for afternoon trip. I rented a 15 foot truck so I could pickup a washer dryer tower which was 79 inches tall. The truck is advertised as 86 height however we could not load the appliance standing up. Overall Accurate Appliance staff was helpful.

Thomas Z. 
Rating:
3.0

The building is old, carpet worn, and cluttered with appliances. Staff was average. Got the job done, but not exactly friendly or professional.

Brady H. 
Rating:
5.0

So polite and very efficient! The fella even hooked up the trailer for me!

Denna K. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

It was on Sunday that we dropped off, so no one was there.

lynn L. 
Rating:
2.0

Customer did not leave a comment.

joeseph L. 
Rating:
4.0

Customer did not leave a comment.

Marc M. 
Rating:
3.0

Location was fine. I see problems with the reservation and tracking systems. It cost me time and money on daily rental charge and milage to pick up a truck size that I didn't want in a location that was 30 miles away. The day before and the day of my reservation I saw several of the exact truck I requested on site at my local dealer. Getting the larger truck caused problems with my project and cost me a lot of money for no apparent reason.

John S. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
4.0

Customer did not leave a comment.

Kati R. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

The young man that helped me was very good. He was able to accurately tell me everything I needed to know and do. A+

BRADLEY N. 
Rating:
5.0

The doors kinda off on the top of both sides otherwise very clean and drove smoothly

Cody W. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Peeps were very helpful and dropping off trailer was as simple as in n out. If they would've paid for my gas couldn't of gotten any better

Sherry M. 
Rating:
3.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Worked well, especially the drop off.

ROBIN H. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE F. 
Rating:
5.0

Customer did not leave a comment.

NEAL S. 
Rating:
5.0

Customer did not leave a comment.

RONI C. 
Rating:
4.0

Customer did not leave a comment.

Trista E. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Ricky A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Very friendly and efficient. Smooth process. Would definitely recommend.

Michael R. 
Rating:
3.0

We didn't get our furniture pads.

ALEX B. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
1.0

I was quoted the wrong price with the wrong contract only to find after the trip it would cost 5 times more than the original quote.

JOHN D. 
Rating:
5.0

The best. Friendly. Professional but not stuffy.

Abby G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

TONJA M. 
Rating:
3.0

We couldn't figure out the drop off check in app. Called no one available and on wait forever! Finally found old email when rented truck and found it ourselves after 10 min. So were on time and then finally check in was 10in later or so. Otherwise good experience overall. Greattinger people were wonderful help.

Jennie and Du R. 
Rating:
3.0

I reserved the truck for the Spirit Lake, IA location but had to pick it up in Spencer. IA. they said the difference in mileage would be credited to me, Don't know that it was. Truck dropped off after hours

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

KELSEY L. 
Rating:
5.0

Customer did not leave a comment.

STEFANIE K. 
Rating:
1.0

Rude, obnoxiously loud, woman called this morning, didn't quite catch her name. Blamed me for her dirty Uhual truck. It was wet and stunk when we rented it and then had the audacity to accuse me of leaving windows down. Water was coming in while we were driving it. The windows rattle so hard when driving it gave my wife a migraine and literally made her sick from the smell. It was obviously smoked in, had burns everywhere, and claimed we did the water damage? Get real lady. 6 hours whole hours we had it. The pictures included are from before we got the rental. I was nice enough to clean out the rags and food trash from the previous renter and then I was accused of trashing her truck because she didn't want to clean it previously. She was completely nasty and hostile. Then she said she was charging me $75 for gas when I put in $75 before returning it. I will never deal with Accurate Appliance for anything. Especially if this is the way they treat their customers. If you've been doing this 15 years, then you've been ripping people just as long. Youre attitude sucks and sounds to me like you need a new job or some customer service training. Update: I've made a complaint against them with Uhaul directly. They actually took $85 more dollars. I will be sure to file as many complaints as needed to make sure you lose more than you took. What a bunch of jerks. Such a nice welcome to new residents.

FRANKLIN C. 
Rating:
5.0

The air conditioning ran minimally during an extremely hot trip.

Kayann R. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Derek K. 
Rating:
5.0

My total experience was very good. Personnel were very helpful and friendly. Equipment was well maintained & ready for my trip.

PHYLLIS H. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
2.0

Restaurant parking lot. VERY BUSY!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

YANIEL G. 
Rating:
3.0

Customer did not leave a comment.

TYLER A. 
Rating:
4.0

Customer did not leave a comment.

Meghan B. 
Rating:
2.0

The guy who helped us in Spencer didn't know where our truck was. We fiied out paperwork inside, then walked outside. He thought we had a 24' NO WE WANT A 15'.

CATHY T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT G. 
Rating:
2.0

Customer did not leave a comment.

CRYSTAL SUE B. 
Rating:
2.0

Customer service was lacking at this location. I had to wander around to find the rented truck.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
3.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA J. 
Rating:
3.0

Customer did not leave a comment.

MYRON S. 
Rating:
5.0

Very helpful with paperwork and hookup

TONYA A. 
Rating:
5.0

Very nice guys at the desk. They were very helpful!

RHONDA W. 
Rating:
2.0

We wanted a enclosed trailer which was not available so we got an open trailer. It wasn't quite ready since it was on top of the service person's truck. They got it down and hooked it up and discovered there was an issue with the left turn signal. The repairman/service person worked on it for almost an hour and got it fixed. He apologized for the inconvenience and said he would make an adjustment on our rental; however, we have yet to see any type of adjustment. I would not recommend this location as we will probably go to Spirit Lake for our needs from now on.

BARBARA W. 
Rating:
4.0

Again, my only complaint with the entire process was the uhaul computer system which didn't work right during drop off either.

Phyllis M. 
Rating:
4.0

Should have snow brushed off before customers arrive.

GILBERT B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Polite and prompt service!

Mechelle N. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

What a great Company Representative. I like that everyone who helped was likeable and knowledgeable in making the experience a great one.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The only downfall of this experience is the speed limit restrictions in this day and time. 55 is just a very unreasonable limit on today's interstate and primary 4 lane roads. 60 to 65 is much more realistic.

Ricky C. 
Rating:
3.0

Customer did not leave a comment.

Myron S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

jim C. 
Rating:
5.0

Customer did not leave a comment.

ricky K. 
Rating:
3.0

Customer did not leave a comment.

RICHARD O. 
Rating:
4.0

Customer did not leave a comment.

matthew E. 
Rating:
4.0

The back of the truck was not sweep out when I picked up the truck I did not order a dolly, but one was included in the truck. It was in the way loading and unloading and was dislodged from its holder and the zip tie broke, but we did not use the device.

Barry S. 
Rating:
4.0

Shorter wait time when you call and need costumer service.

Garret S. 
Rating:
1.0

There is no way on earth I would recommend Accurate Appliances for a u-haul rental. The customer service was horrible. We were charged for damage that we didn't do because the employee didn't follow the correct check out procedure, which took over an hour and cut into our moving time. The owner wasn't available to answer the employee's questions regarding the process either. When we disputed the extra charges, the owner said she would refund the extra charges but didn't actually do it. Don't bother going to Accurate Appliance. You will save time and money going elsewhere, even if it's hours away.

Lauren G. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
No reviews have been submitted for this location.

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