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Kimberly M
Customer Reviews for Accurate Appliance And More LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop box by the road and not on the building, no parking for drop off , slow to check stuff in and gouges the customer .
ADAM CEverything was super!
RADLEY GHelpful and friendly Thank you
LORNA CThe staff is Very friendly and helpful. Maybe be clear on what size ball is needed for the trailer. I had what was needed but I could have had the correct ball size in and ready.
CRAIG CThis is not the fault of the drop off location at all. We were disappointed with U-Haul and the fact that we were not able to drop off our rental in the town which was our final destination. To me, that is the whole point of using U-Haul. You should be able to drop off the rental when you arrive at your final destination rather than driving 20 miles the opposite direction after you unload.
JOY EGreat customer service. Also pointed out that we got charged for a dolly that we did not rent. Help me get that off my bill. Very very helpful people
CHARLES SThe vehicle was in very good condition and easy to drive.
JANIS BIt appears that I got charged for the dirty smelly truck when that’s the way I got it. I noted this in the app when picking up the truck
DANNY GDelivered after hours.
DAVID HDrop off was after hours on Sunday, but looked clean.
DAVID HWe returned the truck to a different location with an online check out process. Suddenly, there is concern about the condition of the truck. I had to take multiple pictures in a lot too small to get good photos. And we were charged for extra mileage and gas. The mileage charge was understandable, but the gas charge was splitting hairs and came off as petty.
CLARK EThere was a glitch in the price when I went to pay and they corrected it right away. Then made sure I was well taken care of do to my disability. Andafteri dropped it her trailer off.
Crystal WStaff called me on my trip up to Spencer about the trailer they mistakenly thought I had already dropped off. Then proceeded to hang up on me when the realized the mistake. When I arrived, I walked into the store and the employees just stared at me and said nothing. I told them I had a trailer to drop off and the guy told me to back it into a small little area that was barely big enough for a trailer to begin with. When I expressed my concern, he mocked me and laughed and said “I could do that in one minute”. I asked if someone could help me push it back manually and after some hesitation, one guy came out and helped. No receipt or anything given to me showing that I dropped off trailer. Very unorganized and unprofessional business. I was really disappointed in how I was treated as a customer and would not recommend anyone to that location.
RICHARD KNo one there at time of drop off
Sean BThis has nothing to do with the rental location but I think charging 31$ for being less than a 1/4 of a tank off when returning the truck is a little excessive.
Brian HEverything was great and staff was fantastic
Michael KGenerally the equipment was clean, however, the windshield was dirty.
DENNIS HSo very helpful! Beyond the expected service. I was amazed at the level of help i was given in the process of renting a trailer. 100% recommend this location for renting a trailer.
JILL BRecent flood.
JANET AInvoice is $240 over charged. Was told if get cargo van rate, I was charged for a box truck. Your customer service rep couldn't figure it out. Charged $200 plus for a drop off rate at a different location, when I couldn't even get to original location due to flooding. Charged for an extra day have no idea why?? Worst U-Haul experience ever. Have escalated this to upper management...I don't believe that Austin at local Spencer location is to blame.
Clare WQuick and easy drop off. in and out. Done!
Kenton ZThe business has a fairly small lot, which led to congestion for an after hours drop off. Also a previous renter at left the truck and trailer park right in the middle parking lot, which I realizes not the business's problem.
Wayne KVery good drop off location and the personnel were very welcoming and friendly
Joshua RTop box customer service!
James HConvenient location. Dropped off after hours so did not interact with staff or enter facility
liz hThe only complaint at drop off was more about Uhaul than about the drop off place. The truck had 186 miles to empty on the gas meter when I picked it up. I filled it to 190 miles to empty when I dropped it off. They still charged me $10.92 for 2 gallons of gas.
larry wNothing - Austin in Spencer was super helpful and friendly! Thank you!
Lacey PThere was cat food inside the cab on the floor in the middle which was odd and gravel in back of truck when picked up. I tried to sweep the back of truck as best I could
ariel kThe man was very nice and helpful.
Mark WTruck had a large crack in the windshield and quite a few other “x” stickers marking damaged areas.
Ben CTruck was not clean inside cab nor the cargo area we were to pick up at 9 no one was there til 9:15 there was no moving blankets in the truck nor a dolly when we dropped off the man was on the phone and took the keys and said your good. I will go to spirit lake before I will go back to Soencer
joni cI would 100% recommend this location in Spencer Iowa. However U-Haul as a company has lost my respect from dealing with their 1-800 #
Spencer CEverything went well, from the time I got there I was treated very politely and the staff was very helpful hooking up the trailer properly and getting me on my way.
jerry tGuy that ran the store showed up 15 minutes late when he was supposed to be there at 10am. I already had to drive 33 minutes out of the way to pick up the U-Haul. Then he told me the trailer is some where in the yard and ask me if I needed help hooking it up. U-Haul requires that I waited for them to hook it up or I would have already been gone. It was 1040 before I got out of there and set my whole day back. The I got charged 15 bucks for not sweeping the trailer out which is BS also. I’d didn’t need to continue to use U-Haul to move my stuff from 5 hours away I wouldn’t at this point.
Derek SBetter lighting in lot/key pickup boxes for those using 24/7 pickup after dark
James VNo problems at all.
Richard RVery helpful and friendly! Highly recommend this location for Uhaul rentals.
Dave MIt was hard to find a worker when we went to drop off the truck. We had to walk around appliances that were being fixed until we found someone. The place was very dirty. The worker was very nice. It was close to where we moved.
PATTY GGot charged 114 dollars for 2 gallons of gasoline. Went to the location picked up the vehicle and returned it with the extra 2 gallons it was missing and got told I would get a refund of the extra money charged. Got told my transaction would be reversed and money would be put in my account and then re charged the proper ammount. That refund never went through before they charged me again and now I’m left with 50 dollars to my name and a hope that I get my money back
Austin HThe drop off was quick and easy. Lots of space with easy access.
Larry FAC didn't work battery would not start ignition had to be cranked all the way back to almost breaking to start vehicle passenger door didn't work open form the inside taillights did not work it was an all bad experience couldn't use the truck until the evening that why I had to use it at night and then. found out the taillights didn't work bed lights only worked with the driver door wide open should be a switch or something
Avelino PCheck your equipment. Educate your employees. Call people back who reach out to you.
Jill D