Customer Reviews for Ace & Jerry Auto Glass
(U-Haul Neighborhood Dealer)

476 reviews

490 W 300 S   Provo, UT 84601

(801) 418-9335

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/23/2022 - 12/26/2022: Closed

Services at this Location:

Contact Us

(801) 418-9335

490 W 300 S
Provo, UT 84601

Services at this Location:

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/23/2022 - 12/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Emilio S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Nothing 👍

James E. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer service was outstanding!

RANDY E. 
Rating:
5.0

The passenger side upper mirror was cracked and mad it difficult to see traffic on that side, used the lower mirror most of the time.

Don K. 
Rating:
4.0

Customer did not leave a comment.

Tim Y. 
Rating:
5.0

We dropped the truck off during lunchtime and no one was there, so I left the keys in the dropbox. We didn't have any interaction with anyone but the truck was checked in shortly after we dropped it off based on the email I received and all went well with it. I liked this as a drop off because the lot is large with plenty or room for parking.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Laniceia H. 
Rating:
3.0

They were quick to change my reservation to 24/7 self pick up when I was running late. That was very helpful.

Lanae L. 
Rating:
4.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

steven O. 
Rating:
3.0

Customer did not leave a comment.

Erik D. 
Rating:
5.0

Customer did not leave a comment.

DARTANYON J. 
Rating:
4.0

Customer did not leave a comment.

DEL B. 
Rating:
5.0

The furniture pads were not there.

Joseph C. 
Rating:
5.0

Staff was excellent!

mary H. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

No problems. Check in was convenient and handled well.

brent J. 
Rating:
5.0

Quick and easy - great owner

Scott S. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
4.0

The auxiliary audio function did NOT work so I could not listen to anything other than random AM/FM channels for 9 hours. NOT WHAT I PAID FOR!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
3.0

Customer did not leave a comment.

steve T. 
Rating:
5.0

Fantastic service! Thank you!

Glen H. 
Rating:
5.0

Customer did not leave a comment.

MILEY Q. 
Rating:
5.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Customer did not leave a comment.

Drake B. 
Rating:
5.0

East pick up and drop off👍🏻

Tracy E. 
Rating:
5.0

Fast, easy service. Ace & Jerry were great to work with.

Fred A. 
Rating:
5.0

Customer did not leave a comment.

ceaser G. 
Rating:
5.0

Super easy to pick up and drop off. I was able to pick up a truck at 10pm using the mobile app. A gas station super close to fill up at. My only suggestion would be to add gravel or something to the side of the lot where the trucks are parked. When I walked around the truck to check the condition I had to step in and around some weeds that had sharp stickers in them that stuck to the bottom of my shoe.

David C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nothing Val was awesome. He went over the whole truck with to make sure I was comfortable with it. Great experience!

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

CAMILLE K. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
3.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
3.0

Customer did not leave a comment.

RAMONA ELIZABETH G. 
Rating:
5.0

Good customer service.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

I have no issue with the drop off location. Very Very upset with Uhall on this

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Henri H. 
Rating:
3.0

Ace and Jerry were great got me out of a bad situation. They had my vehicle ready, not like the first location I was assign to. Towne Storage Vinyard it was a joke will not be going back to that location, and do not recommend that location.

JOSE E. 
Rating:
3.0

Customer did not leave a comment.

Chandler K. 
Rating:
5.0

You need to fix the U-Haul app. Please let the customer know what additional documents or verification will be required *before* the final check out process. For example, I had no Idea I would need two additional forms of ID or two references.

Kyle L. 
Rating:
3.0

The vehicle I used wasn't swept and I found pieces of glass on the bottom of my boxes that I put it. I had swept it before I started putting in boxes but it looks like there was more that I didn't get. The inside of the truck smelled like cigarettes. I drove in a Uhaul before and it was a much more smoother ride but this truck kept bucking between 25 and 30 mph. I took off the tow/haul option when I didn't have a load and put it on when I had a load in the back but it still continued to buck.

JUAN R. 
Rating:
2.0

Bad alignment. Truck pulled hard to the right for my 900 mile trip. Had to stop and take breaks to rest my wrists (I'm far from an old frail person and used to driving vehicles without power steering). Inner of front tires were bald because of alignment and during stops had to reinflate front tires that were loosing pressure. Pretty sure the alignment hurt gas mileage as I got roughly 6-7 mpg avg. Site claimed 5 days when booking but rental was for 4.

ROBINSON O. 
Rating:
5.0

Everything was great, clean and very friendly. 100% would recommend

richard C. 
Rating:
4.0

Customer did not leave a comment.

NORMA R. 
Rating:
5.0

Customer did not leave a comment.

LINDA A. 
Rating:
4.0

The pick up worked fine. Returning the truck through the app didn't work and was very frustrating.

Mark B. 
Rating:
5.0

This is the slickest UHaul rental ever. The service was amazing. I would highly recommend this location!

Bonnie W. 
Rating:
5.0

Customer did not leave a comment.

lisa F. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Making sure they give the customer an accurate drop off point closest to there home location… The only thing I was frustrated and was them giving me a drop off location in Chandler and I lived in apachejunction. I had to call and reschedule a new drop off point… The waiting time To finally get someone on the line , Was ridiculously way too long for two days I tried to connect to someone… Improvement needs to be made in that area… It will not stop me from using U-Haul again if ever needed… Thank you for your service

VICKI R. 
Rating:
3.0

Customer did not leave a comment.

Cameron H. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

They were very professional and accommodating to our needs.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Warren H. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

Chu Yi L. 
Rating:
5.0

Val was a great help to us...

Larry S. 
Rating:
4.0

Customer did not leave a comment.

Meli C. 
Rating:
5.0

Customer did not leave a comment.

Leslie W. 
Rating:
5.0

The app felt like a scam, I used both the online page and the app and neither did a good job. The online app never let me add a photo from my camera. The app didn't let me add a photo to dispute the fuel level at the beginning. (I accepted that it was 1/2 tank even though it was slightly below because the process was taking so long to pick up the truck and I was in a time crunch, moving help was arriving) Then when I returned it (filled up to just over 1/2 tank) it made me say that it was filled up to the next line above 1/2 tank or I'd get extra charges. It felt very scammy. It took only a few seconds to get approved after talking with the agent, but before I said anything in the chat it had been 30-45 minutes of waiting with it saying pending approval.

Trezor O. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

MANITREE B. 
Rating:
5.0

Customer did not leave a comment.

Fenishia R. 
Rating:
5.0

Ace and Glass pro They are the best in customer service , I went to the other in Provo near to Deseret Industries was really bad the lady that was in front desk.

sergio G. 
Rating:
5.0

Professional and friendly. Excellent service and experience. I would recommend this location and will use them again.

scott H. 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
2.0

-Get a host that is friendly and knows how to take care of customers. Guy was very rude and made it easy for me to say I would not want to go back to the location.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

Devon C. 
Rating:
3.0

Lights on trailer were not checked upon hook up. Left blinker did not work.

PAT W. 
Rating:
5.0

It was easy and quick to get the truck. It might have been nice to have him or someone point out some features and pointers on how to drive the truck and where certain features are. We didn't know the cab had lights until we had loaded it in the dark already. But it went smooth picking it up and it was in good shape.

Stephanie B. 
Rating:
5.0

Used Ace & Jerry Glass Pros in the past and they do excellent work. Not surprised their Uhaul service was outstanding as well. Very easy process.

Phil H. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
3.0

The gas tank is defective and would not let me fill it efficiently!

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

Rochelle H. 
Rating:
4.0

The people were super friendly and helpful. The only thing was the truck wasn't ready or cleaned when we showed up

merrijo G. 
Rating:
4.0

Customer did not leave a comment.

dena B. 
Rating:
5.0

Customer did not leave a comment.

Sabrina R. 
Rating:
5.0

The family owned business renting the trailer to me has always been customer friendly and care!! Honestly, If it were not from that location I probably would have chosen a different rental agency. Professional, kind, caring people..

alan G. 
Rating:
3.0

The Uhaul location on Bull Dog Boulevard in Provo is excellent. The customer service was fine at this location, but the return location was changed from the original order. There was an issue with the wear on the rear auto transport tires that should have been addresses before the trailer was rented out to me. It looked like the previous renter transported something to heavy for the trailer which had caused tire damage. Luckily my automobile was light enough that the tires didn't wear during my usage, but the issue should have been noticed when the trailer was returned and resolved before it was re-rented to me.

Tara H. 
Rating:
3.0

If its just to pick up A U-Haul truck it's ok but they should do a better job at maintaining them.

Alfonso B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Stopped in last minute and was treated as though we had a reservation anyway. Quick service as well!

rich C. 
Rating:
1.0

Dont be such an asshole, and communicate with customers.

TERRIN H. 
Rating:
5.0

serious problem with mobil pick up system and support phone line. Had the very nice owner not shown up when the location was closed, we would not have been able to pick up our truck. We even called the support line the day prior to see if all was in order and the agent couldn't get it to work.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JULIE H. 
Rating:
1.0

Horrible customer service. He took 20 minutes to get to us to begin the process of reserving a uhaul. All the while, he took customers and phone calls in front of us. It was very unprofessional. Even when we brought the truck back, we were left to wait. Moving is already stressful and this just added frustration to an already chaotic process. Won't rent again.

SHAINE T. 
Rating:
4.0

Customer did not leave a comment.

Roy C. 
Rating:
3.0

No one was there and there wasnt hours posted of when they were there.

Samuel H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top