Customer Reviews for Ace Automotive Service Center
(U-Haul Neighborhood Dealer)

496 reviews

34 W Broadway   Gardner, MA 01440

(978) 630-4239

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(978) 630-4239

34 W Broadway
Gardner, MA 01440

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BETHANY G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

GINA N. 
Rating:
2.0

Customer did not leave a comment.

CHARLENE T. 
Rating:
2.0

Attitude poor again. 2nd time rental here. I have Rented from Keene, athol, Leominster (mostly) locations. Very satisfied with those. Especially great are Leominster central st. and Keene nh. Was told my 8 hour reservation could not be honored due to another reservation. Had to be 7 hour, which I did comply. Uhaul system fault I was told. Not my problem. Will avoid this location when possible.

LOUIS D. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
3.0

I wanted an 8' truck to pick up a dresser and a chest, was told only had a 15' available. When I got there, they had 2 - 8' trucks parked there and they were still there after I returned the 15' truck. Only needed the truck for less than an hour. The 15' truck had lots of snow on the roof and rear bumper and tailgate. That should have been cleaned off.

JON G. 
Rating:
5.0

Can/t think of a single thing!! Service well beyond what I expected.

JEANNETTE L. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
3.0

Make the app process easier by trimming some of the steps off. I tried it and it was frustrating and not very easy. Just to get the key and secure the truck took 40 mins. That to long. You already had all my info and lic picture ,when I registered online then i had to go through it all again. Not very user friendly.

Steven M. 
Rating:
3.0

How about the renter of the equipment be slightly more pleasant? We are all stressed about Covid-19, but life still happens. No need to be so gruff, and impersonal. In my opinion.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

DEBRA G. 
Rating:
1.0

I was taken for $165 by the Ujaul Help Move contractor whom answered the phone drunk and then never showed up and stole my money. My 2nd choice did a good job but it cost 2x as much as it should have. If I don't get my money back I will post this review on youtube so that Uhaul will be recognized of ripoff company

Michael B. 
Rating:
1.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

TAMARA K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Tina G. 
Rating:
4.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Great U-Haul dealer. I would recommend this location to all that need a truck.

MICHAEL E. 
Rating:
3.0

Customer did not leave a comment.

Jayne S. 
Rating:
1.0

This place is the most difficult place to drop off a uhaul, the guy was really weird, truck was dirty, the app is so stupid to manuever and if you don't have access to the app you have to pay 20$. He expects you to clean the trucks but when they are recieved they are gross. Would not recommend.

Alexis M. 
Rating:
2.0

Mike was visibly upset about me reserving on a holiday weekend. I obviously held up his weekend, even though I picked up at 10am. He made me uncomfortable.

Patricia W. 
Rating:
5.0

Everything was great no problems

Jacklyn F. 
Rating:
4.0

Customer did not leave a comment.

Jose P. 
Rating:
1.0

Guy is a total jerk!!

Terianne B. 
Rating:
1.0

The trailer we rented was in good condition. We just had terrible customer service with the owner of Ace Automotive. On the phone and in person, he was rude and snappy.

Jonathan C. 
Rating:
3.0

Upon returning my rental, it would not allow me to properly check back in on the site, thus making me spend an extra 20$ in fees. Other than that, everything went as expected.

Patrick S. 
Rating:
5.0

I had a very good experience with Ace Automotive Service Center. We were having a hard time accessing my reservation and he worked until it was resolved. We really needed the uhaul for that day and he saw that we were able to get it.

Nancy O. 
Rating:
5.0

Mike was great

TOM S. 
Rating:
5.0

Always return here as it is easy in and out. Lot is always clean and the gentleman who runs it is real good at what he does here. Friendly courteous service is a plus for this drop off point. Highly recommend this place. Pay him more for his work here.

Robert L. 
Rating:
2.0

Customer did not leave a comment.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

Jayme M. 
Rating:
5.0

Customer did not leave a comment.

dmf enterprise I. 
Rating:
3.0

This is technically a critique of both the Rental Location and the lack of communication and documentation with U-Haul customer service. The U-Haul website was having technical difficulties, and I was unable to log in my truck after hours. I spent over half an hour on hold with U-Haul trying to check the truck back in through Customer Service. At the end of an hour, I was able to log the truck in over the phone. Sunday I received a call from U-Haul that the truck was overdue. I called U-Haul again, confirmed the truck had been logged in with Customer Service the night before, and hoped for the best. Today my final bill from Ace Automotive had the $20 charge for After Hours login missed. I called U-Haul back, and they said the billing issue needed to be fixed by Ace Automotive. I called Ace Automotive and was told the bill couldn't be fixed on their end and U-Haul had to do it. I called U-Haul back and had to request the number of the next regional manager. I requested the bill be fixed by the manager, and I haven't seen an adjustment to my credit card yet. Almost nothing was noted for Ace to follow from my 2 customer service calls. Essentially, U-Haul needs to solve the disconnect in their billing policy and communication.

Sarah A. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Done I. 
Rating:
3.0

easier return app

Jack M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Tanya H. 
Rating:
4.0

Customer did not leave a comment.

Lysa G. 
Rating:
1.0

This guy blew up my phone the entire time I had the U-Haul wanting to double check that I had the proper address as there are 3 locations in Gardner (even though I clearly new where I was going since I selected the location myself). He called and called to check that I knew the address and to remind me that someone else was taking that truck right at 1pm when I was due to return it so it was so important for me to return it promptly, fueled and cleaned! I returned the truck at 12:30 to be sure I wasn't late and he wasn't even there! He made me wait an hour for his return and there was no one waiting for the truck I dropped off either so he harassed me the whole time for nothing! And then yelled at us when we got there about how we could have stuck the keys in the drop box, except that with all their BS charges already we didn't wanna be charged anything else!!! I DO NOT RECOMMEND DEALING WITH HIM EITHER.

Daniel B. 
Rating:
3.0

Drop off was easy and quick. No complaints.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
1.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Fantastic location. Very clean and the staff was extremely helpful. I would recommend this location to anybody who wants to rent a U-Haul in Gardner

MICHAEL E. 
Rating:
5.0

It went just as planned.

Geoffrey J. 
Rating:
5.0

No improvements needed.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

JULIO L. 
Rating:
4.0

It was really helpful to make this reservation face to face instead of reserving online. The owner of Ace Auto made sure the truck was available at the time we needed it.

Jonathan D. 
Rating:
4.0

Was very helpful in explaining the process and helped me better decide on my rental.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

nothing. Everything went well. No issues at all.

Gerhard F. 
Rating:
1.0

I was never told I could rent one way, and certainly wasn't told I'd be charged$168.00 from the Gardner , Mass located.

dana B. 
Rating:
4.0

Customer did not leave a comment.

Marry Anne L. 
Rating:
5.0

Customer did not leave a comment.

Karen I. 
Rating:
3.0

The facility and equipment were very well maintained, the service provided by the owner was less than exemplary. He was confrontational from the moment he saw my Florida drivers license. He was very pleasant to the locals there. Being from Massachusetts I am not surprised by his lack of class, just expected it would not flow over into a business situation.

Kevin G. 
Rating:
5.0

Have been going to this place for last 3 years. Clean and fast and friendly person there. Highly recommend this place as a major drop off point.

Bob L. 
Rating:
3.0

I had a problem. I asked the customer service person to update my email, since I had to do a mobile app sign in on a Sunday to get my keys. He told me he did update my email but when I went to get the verification codes, they had been sent to my old email and I could not retrieve it. Then I had to get on the phone for 35 minutes with UHaul and try to figure it out. I was late for my pick up appt. It made for a very stressful start to the move.

MELISSA M. 
Rating:
5.0

On a reveiw i put up on 1/7/19 was a misunderstanding on my part and ace automotive is a great place to rent very clean and friendly service i would recommend this establishment anytime....

JASON B. 
Rating:
5.0

The services is good

Maria C. 
Rating:
3.0

Customer did not leave a comment.

Avery S. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Jordan P. 
Rating:
1.0

A few crayons fell out of a container and I did not notice and the facilities charged me $25 for a cleaning fee. I will never use Uhaul again. I will go with another moving truck rental place. I've been using Uhaul for 25+ year. I will never recommend you either

Michelle C. 
Rating:
5.0

Hi, We run a small shop and the van was down . We needed to deliver and we did with ace autos help with the truck. GREAT

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

The price said 19.95 then .99 a mile so i was a little confused why i got billed 90.00 for a 48 mile trip will never rent a uhaul again because of false advertising....

JASON B. 
Rating:
5.0

No changers necessary.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Jazmenly L. 
Rating:
5.0

No improvements needed.

Bob S. 
Rating:
4.0

Customer did not leave a comment.

Beth C. 
Rating:
4.0

Customer did not leave a comment.

michelle C. 
Rating:
5.0

Customer did not leave a comment.

Linnette M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

No improvements necessary, truck use ready in a timely manner.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

William C. S. 
Rating:
4.0

Everything went well. could have used a ramp for truck

Lary N. 
Rating:
5.0

Outstanding service. The place to go if you need a Uhaul.

MICHAEL E. 
Rating:
3.0

If reserved on line and confirmed to pick up the trailer in Holden the It's was changed to Leominster. This was a further drive. Then when I got there it wasn't the trailer I reserved on line. They had others like the one I reserved but said I couldn't take one. So they found me one 20 miles out of the way. What a run around I had to do. The Holden store where I reserved it with on line was 5 miles from my house. NOT HAPPY AT ALL WITH THE ON LINE SYSTEM

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Clyde A. 
Rating:
5.0

Smooth and simple.

Crystal S. 
Rating:
5.0

Outstanding customer service !

MO C. 
Rating:
5.0

I don't understand why I was charged for cleaning when the truck was cleaned upon returning. I will be calling to inquire.

sandra C. 
Rating:
1.0

Had to do everything around owners time frame but I end up paying for it. Will never go to this location again and will tell everyone I know to stay away from this location.

Arthur H. 
Rating:
4.0

had no covers in truck for fragile items

wayne E. 
Rating:
3.0

Customer did not leave a comment.

Michelle N. 
Rating:
5.0

Great communication and fast registration. Very Easy,

Tim D. 
Rating:
1.0

I was charged $100 more than I was told I would be, and when I disputed the charges I never heard anything back. This location is a scam and I will never use it again.

nicholas P. 
Rating:
1.0

Your representative was rude to me, and ripped me by charging me for two days while I took the truck for one day. I borrowed it on 5/4/18 and returned it on 5/518. But he charged me until 5/6/18. I prepare to file charges.

NOAH M. 
Rating:
3.0

Customer did not leave a comment.

koro B. 
Rating:
5.0

Customer did not leave a comment.

linda P. 
Rating:
5.0

Everything went as planned. Thank you.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
1.0

We were given the uhaul at three quarters of a tank, when we returned it we were under the impression to make sure its on full so we put 42. In gas ...we only did 10 miles. I then recieved my receipt and was charged a 25 dollar fee ..the uhaul was clean when we returned it. So a uhaul that states 29.99 to rent and I understand the little service fees or what not but my ending bill was 84.98 and then add the 42. For gas...so 125. For a uhaul ?? Never again !

Normand W. 
No reviews have been submitted for this location.

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