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Joan H
Customer Reviews for Ace Hardware Buhl
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service and truck worked perfect for us! THANKYOU
STACEY Cthey didn't know how to fill out rental paper work.
ROBERT LThe internet was down and the people WERE NOT ABLE TO CONTACT ANYONE to help them help me return the rental I used. also, you need to get all the u haul locations networked so that people can return equipment at different locations WITHOUT being penalized, and so the personnel can look up renters information. This part of your service is EXTREMELY BAD.
David AWhen we got to Ace hardware in Buhl, the truck was there but they did not have the other items we had ordered. 1 appliance hand truck, and a dozen moving blankets.
CLIFFORD AIt was a quick process and everyone was very pleasant
Shannon OExcellent service personal! Pick up and return, of equipment, was the key, for my emergency. Thanks 👍
Shane HMake sure that there are no pre-selected items that you sell it’s deceiving and when you check out your charged for more then you want!
Sherry Dthey waited 7 days to check in the truck they called on the 7th day could not find keys they were in the drop box, they charged the card 435 extra dollars. In my opinion we should have been refunded the entire trip.
JUDY GI was charged for extra insurance that I did not agree to. Everything was entered by the clerk at the site. Uhaul was not helpful at refunding me the overcharged and I never got a call from their representative that they said would call.
Donald AHave outside/after hours drop box for keys
Nicholas CMake sure truck is ready to go. It had a dead battery
Philip USales person was very nice, it was a pleasant experience.
Anthony BThe men thar helped me there, quite obviously don't know anything, about hooking up trailers.
Angela AStaff was not helpful, he stop helping me to help someone at register and made me wait until someone else came to help. End of check in there was no thank you, just “ you can go”.
Warren GThey were very professional and made it easy.
Shann WThe people that were on shift at the time were not trained to facilitate U-Haul rentals. They did what they could to help me, and in the end they got the job done. I would like to see them get more support to help your customers.
Kenneth WThey were great!
Martin FGreat customer service, backed the trailer up for me!
Wendy FWe waited at least 15 minutes to just get a uhaul appliance cart. Then we went to return and they couldn't get the computer to work. Had to wait at least 1/2 hour. Will never use them again..
Peggy PThis place was a joke! I reserved AND paid for a 10 footer. This location called me and told me that they rented out my 10 footer and didnt have another. So they sent me to Twin Falls (1 and q5 minutes away) for a 15 footer. On the way to pick up the 15 foot, the office in Twin Falls calls me and told me they do not have a 15 footer. So they sent me to a town called Buhl for a 20 footer!! I dod the calculations and ended up spending over $600 extra in gas for their screw up! I will not be recomending Uhaul to anyone and will never use them again.
Ashley CNothing
Vera ACharge milage same rate regardless of one way or round trip. New scheduling software seems difficult for all reps at pickup/drop off locations.
RICHARD SExcellent service from Rick and Ken.
James PScheduling computer/phone interface seems very difficult for EVERYONE to use. Needs a back/undo hot button. Took an hour to reserve the truck.
Richard Sthe emails made it sound that the drop-off would be hassle-free and that it wouldn't be anything needed but taking a picture. The employee was helpful but I had to wait around while they looked at things.
Mike KVery personable, went out of his way to accommodate. Highly recommend
Jeff NGreat experience ! Thank you!
Diana RAgain, everyone was helpful and took care of everything in a quick order.
Leslie MRepresentatives were great and very helpful. Truck was easy to drive and it was a great help.
Sandra CThey did not have the equipment we reserved, truck was dirty when we got it
Stetson CThere was poor communication between the employees. When I went to return my rental at the same location I picked up at, they could not explain why my final bill was higher than expected. I was referred to speak with the manager. When we spoke he was rude and condescending. I will not be recommending or returning
kristen a