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PATRICIA PIKER
Customer Reviews for Ace Hardware Hutchinson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Your people did a great job.
Kyle NeumannThe trailer was ok but the ratchet mechanism need lubrication i had a hard time getting the straps loose. I lubricated before returning.
JIM PEASEThe truck has 167,015 miles on it and it smells of antifreeze inside cab.
CHRIS RUSTADEasy drop off location, return process online was easy.
Megan WestphalDrop location was awesome . Fast and easy. !!! Class A This is how it should be, !!!!
Korey LuhmannKeep your equipment in better condition. The lights on the right side of the trailer were inoperative.
JOHN DIETELThey have only limited number of people to work with U-Haul customers so sometimes there is a slight wait.
dan moeDave is awesome. Extremely helpful and friendly.
LAYONNA TRAYLORThey sad thos wasn't the drop off location and they I didn't bring my dolly back for 8days and I brought it back in 3 hrs
Ashley HayesReturn and check-in was quick and professional... sets the standard for customer service!!
Karl ReinhardI was not able to use the tie downs due rusted and corroded rachet assemblies. I had to figure a way to use my straps..
Joe SchremppEverything was as promised. Very pleased.
Les TorgersonSupportive
STEVEN HAGEDave was very nice and a great smile. That's what the world needs is more people like him. Very nice Man and came out and helped unhook and back it in the stall. He than said to my granddaughter and me have a great day. You should be very proud to have him working for you. Thanks Dave!!!!!
Amber NeblleThe cab wasnt clean when I rented it so i returned it how it was rented to me. Hope i am not charged for that
DECEMBER MACKEDANZThey still asked for the same information that was supplied on the pre-check out so why do it twice????
Bret NordinGood experience all together
Todd NielsenBest experience I've ever had renting anything from any company. The person I dealt with at Ace hardware in Hutchinson Minnesota was knowledgeable helpful and extremely friendly my dog even liked him and my dog is a great judge of character, I'll definitely rent from there again.
TRACY GRUENHAGENIt was confusing of where to park the truck
Todd NielsenMake sure they verify how much gas is in the tank
Greg St HilaireTell Hutchinson MN they are first class all the way .
Noah IversonThe location and people have to say were very helpful. Your website sucks. I would never use your website again and just go directly to the local site.
Paul DavisThe people at Ace Hardware are great. Always a good experience. Equipment well maintained and clean.
JEFF GRANTImmediately helped.
James JensenThe tires on the trailer needed to be filled which we had to do ourselves. Very disappointing in this transaction.
Tyler StorrsThe location was amazing, the website for Uhaul wouldn’t let me rent it longer than 18 hrs meaning I had to drop it off at 3AM. The location associate took care of it for me.
Jetta MyllykangasDave and the entire Ace Hardware staff in Hutchinson, MN are excellent!
Mike StifterProce per mile is steep
Korey JohnsonDave and his staff in Hutchinson are excellent!
Michael StifterTruck seemed to not have brakes! Truck was scary to ride/drive. Didn't use dolly, was charged for dolly.
Elizabeth JohnsonHelp connect the trailer, or at least walk outside with me to show me the unit. Lazy.
GENE EASTNo improvements needed as far as I’m concerned!
James F ZieglerHave updated prices and updated drop off locations.
Amanda BeckerPlease don't reassign my pickup location to be an hour away. It was a bit of a hassle to pick up and drop off within the time constraints I had to work with.
Jared KennedyDave at Ace Hardware is so professional and friendly, it was such a great experience!
STACIA JASKENThe employees were very kind and helpful. Thank you
Deanna JacolucciEverything went just fine.
HARLEY ALBERSI won't rent from anywhere else but this location
CHRIS RUSTADThank you for the great customer service!
Michelle PadgettEverything was great! Thank you.
STEVEN MARKGRAFCustomer friendly experience.
Harvey PetersonI can't believe that a 6×12 trailer doesn't have a trailer jack on it. It is heavy and difficult to maneuver when hooking up or unhooking.
Scott JohnsonNothing! A great experience!
Matthew KOTELNICKIGentleman at the location was polite and helpful. Uhaul rental rate increase is a ripoff and he agreed and tried to help lower the rate (unsuccessfully). Given the rate increases, I'll be buying myself an enclosed trailer this year!
Nate TockeySo efficient, professional and friendly.
Stephanie NelsonVery friendly! No recommendations for improvement.
ruth croninI rented the 26ft truck. When I got there the truck was ready right at 8 when they said it would be, It was warmed up and ready to go. i would definitely go here again if I need another rental. Great service!
Daniel BrinkmanAbsolutely easy to drop off your rental and employee knew what he was doing. Keep up the good work with customer service. 5 star again in my opinion!
Jason Eggert