Customer Reviews for Ace Hardware Hutchinson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Hardware Hutchinson

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Greg J.
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Customer did not leave a comment.

Jeffrey B.
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Richard K.
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The entire process was great. Thank you.

CHRISTOPHER K.
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Adam B.
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GRANT M.
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Tires could be better. Front driver side has a soft spot in tire.

RALPH L.
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Ione T.
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David G.
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Peter G.
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Check fluids. Our truck was down 3 quarts of oil and idiot light was on.

GORDON S.
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Good job people keep up the good work!!!

BRIAN P.
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GARRY G.
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DUANE Y.
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It was perfect. No issues.

BEATRICE S.
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LORI L.
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DOUGLAS D.
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MICHAEL C.
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NOT A THING. BUT JAKE DID A GREAT JOB FOR US GIVE HIM A BIG THANK YOU !!! AND A BIG PAY RAISE . THANK YOU THANK YOU THANK YOU!!!

kathy O.
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JOSEPH B.
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James A.
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Easy excellent service!

Elizabeth C.
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walter O.
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walter O.
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Donald M.
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JOSEPH K.
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Chad R.
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Gregory T.
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LISA P.
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Scott T.
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I have rented twice from this location. Both pickup times it was staffed by young part time employees (my guess). I have no issue with these employees because it's all about training and this location is primarily a hardware store. My wife picked up our first rental trailer and the employee hooked up the trailer to my van. About 20 miles away the trailer tongue came off the ball when going over a bump at highway speed because it wasn't screwed tight. Thank god there was no accident or damage. I hooked up the trailer myself with no supervision on this last rental. That's fine, but probably not U-Haul policy. The trailer lights didn't work. I pulled a car dolly over to my van to confirm the trailer lights were bad and it wasn't my van. I went back in the store and reported this. There were no other trailers and the staff was not equipped to deal with the problem - but they did tell me there were lighting problems with this specific trailer on previous occasions. I wonder why that wasn't addressed? I was able to determine that there was a ground problem under the trailer and it was repairable. I told the staff what I needed to make the repair but was told helping me was against store policy. Again, I'm not mad at the kids working at this store as they just didn't know what to do, but this location has not represented U-Haul well. I ended up taking the trailer as-is and just temporarily rigging the wiring for the rest of my use. I doubt if U-Haul sanctions equipment hitting the road with malfunctioning lighting. My experiences make make U-Haul feel like more of a necessary evil than a positive resource. I'll probably keep coming back because I really need your type of equipment from time to time, and the trailer rental prices are very reasonable. The store reservation process on the phone was very good. I just wish the rest of the experience was better.

RICHARD W.
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BRIAN P.
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Peter S.
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Everything was top notch! Great people great place.

JASON C.
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MARK B.
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Maybe a little bit of explaining about the vehicles features would have been nice . But I am a commercial driver , so I was ok . But thanks for a pleasant experience !!! All of the employees did a great job .

MARION T.
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CLAYTON A.
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SANDRA L.
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The young man that took my reservation was so helpful,then when I picked up truck,that young man walked me out to the truck and answered questions,and when I returned truck,the young lady was so sweet. I am 70,andhave used this service before. The people there are always so helpful with my needs and questions.Thank you

RYAN R.
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Everybody was very knowledgeable at ACE and the trailer was perfect for what we needed to do. The service team made sure to go over the trailer and offered tons of help if needed. Thank you. I will be using you guys again.

TOM S.
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DANE M.
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HEIDI T.
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Kelly M.
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Cleo A.
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Thank you for great services.

nancy A.
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Jeffery H.
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CURTIS C.
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DELIA K.
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glenn W.
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Scot T.
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Tracy J.
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DEB H.
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Needs new tires. They were bald of tread and unsafe.

Chris R.
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Terry V.
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nothing pick up was good, kid was nice, friendly and helpful, no problems

Stephen P.
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Dean W.
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After we got trailer and got it loaded, we went to check the tires, and noticed a screw in one of the tires. The next morning, they came out and put 2 new tires on the 6 x 12 trailer. No more problems on the net day when we hauled it. Excellent service.

Michelle H.
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Madelyn B.
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Easy to drop off.

Dean B.
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They unhooked the trailer, put it into the parking space, thanked me for the business and said they would send a receipt. What could be better. Keep doing what you are doing.

GARY J.
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BRIAN O.
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PATRICIA H.
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They were so helpful and kind. They know what they are doing. It was an extremely positive experience.

Jerome A.
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Robert H.
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Thank you for the great service

RYAN W.
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Timothy C.
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Truck cab still had several items left by previous renter

PETER Y.
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Antonio T.
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Dennis D.
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Tell people that the 800 number Is not available 24/7 except in emergencies.

KIM W.
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Nothing all went well here

Donald B.
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Excellent customer service

robert S.
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Customer did not leave a comment.

Tucson B.
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Ok, I dont normally write reviews. But these guys was AMAZING. I went to the store a few times over the last few months for my up coming move to another state. They were NICE, INFORMATIVE, HELPFUL, ECT..When I say they deserve a Pat on the Back....They DESERVE A (??????? Pat) on the Back....Thanks GUYS??

Richard C.
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Thomas D.
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Deanna K.
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Kristina A.
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BONNIE H.
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The truck worked wonderfully. I drove 413 miles without any problems. I was very satisfied with the vehicle.

sean P.
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Ace Hardware staff in Hutchinson is friendly, helpful and inviting. Great experience.

Warren K.
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Customer did not leave a comment.

Troy R.
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Not screw them over on cost. This has nothing to do with Ace Hardware it's all on U-haul. My quote/reservation that I made was more of a bait and switch. Car hauler was almost $500.00 more than quoted. Called U-haul and you said "Supply and Demand" take it or leave it. What other options does someone have when they plan on that budget and plans? Can't just pick one up next door. Will be letting everyone know about this horrible business tacit. I asked U-haul customer support this question. Are you saying your Supply and Demand reason means the truck could have cost $5000.00 instead of the quoted $1600.00 and he said yes.

david L.
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Ace Hardware is awesome!

FLOYD C.
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Cianna M.
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VERY nice and helpful. I know since it was cold and snowy its hard to keep the equipment clean but the cab floor was covered in salt residue and the drop off location tried to blame me for it.

Daniel W.
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Lawrence K.
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Timothy W.
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Eric H.
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Erin H.
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RICK P.
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Was disappointed. Due to icy/bad road conditions I wasnt able to get to the drop off until 945 instead of 915. Was charged for another full day with no exceptions to mine or my family's safety. Weather was ok the night before. Had no idea of bad conditions until I awoke that morning. Shouldn't have had to pay another day

Karl R.
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Great rental location !! Helpful, Friendly staff that strives to make using their equipment a success.

Steven D.
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Lance K.
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Corey N.
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I can't think of anything that could be made better.

Robert L.
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Reduce the amount of paper....

DAWN R.
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Tatyana G.
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Thank you for the help in complicate situation!

Randall V.
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MIKE K.
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Trailer had a loose ground lights did flicker I loved ace hardware crew in Hutchison Mn they were awsome

Howard H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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