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ALEX H
Customer Reviews for Ace Hardware Hutchinson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the employees did not know what they were doing. i had to wait forever to get rental and when he put the trailer on my car he scratched my bumper. also the way he had hooked the trailer on was not secure. i understand not knowing how to do something, but you need to ask for help if you don’t know!
JULIANA LAdd cruise control to your vehicles!
BRADY EAce is the best to work with for UHaul
Shelley SThere's always was issues anytime I try to rent a U-Haul from this place nothing on my end but on their end. And then it had said I had a one-way rental for the dolly but when I got there to ask a few more questions before picked up they said it wasn't available for a one-way move so customer service took care of that but again it's just like something else of that location you know
Robert BTruck badly needed a wash. Windshield was full of bugs. For me not much issue because it was just an in town.
Eric JWhen vehicle lights were turned on none of the trailer lights came on. Top brake lights and blinkers were only lights that worked. Tires looked brand new and inside was clean. There we 2 large nuts on left fender that I was not sure what they were too. Glad we saw them so they did not come off going down the road and hit a car. Otherwise great trailer cause I did not have to drive at night.
ROBERT SNo improvement needed. You’re the best.
Jeffrey GTruck seems like it could use an alignment, but it wasn't really bad. Also, the breaks could've been better. I guess the truck I used could really use a maintenance check.
CHAD DDidn't see anyone
Debra Hnone
MARK CVery helpful staff
CHARLES KNice and very helpful customer service at this store. Had no issues no surprises when picking up or dropping off.
John LThe ease of getting the truck for use and it being in great condition was really appreciated! I like knowing I can trust the equipment and not have any issues while using. Ace Hardware folks were extremely helpful in making this a breeze.
KURTIS JThe workers were helpful and polite. Easy in and out quickly with trailer.
ROSS KGreat people, jumped right in to help. Really nice guys.
Jon LPlease make sure an employee Always goes out with the renter to make sure they have the right Uhaul. Apparently I took the wrong trailer unbeknownst to me, only used it for a couple hours, but was chastised when I took it back. No one went with me to check things out when I picked it up.
DOUGLAS HNO WINDSHIELD WASHER FLUID.....MADE DRIVING VERY DIFFICULT DUE TO WEATHER.
STEPHEN DMake sure only the reserved equipment is in the trailer before sending it out with a customer. Unfolded pads and a dolly were in the trailer when I opened the door to start loading and I took an hour to retun them.
BARRY ENothing that I can think of. Very easy to pick the trailer up and very friendly employees.
JASON PClean the interior of the trailer before use. Give better instructions on where to return and what to do. Might suggest a quick inspection with the customer to go over the rental prior to leaving.
JOSHUA LThe trailer’s door latch was in less than great shape. I needed to make a temporary fix to make the door more secure. Besides that trailer was good.
MARK OAssociate hooked up safety chains on trailer incorrectly. Did not hook them so they cradled the hitch. Actually ran them on the TOP of the hitch! This is a serious safety concern.
MATTHEW TVery helpful , plenty of staff that were well trained immediate help was provided. Great customer service…
SHARON SFabulous location even helped unload the trailer.
ROSANN MBest service and poeple
MICHAEL KThey have always been really good with returning Paul equipment.
Tom BGet computer software that is more reliable and works most of the time.
Bret NEverything was good from start to finish
MICHAEL HWas very pleased with the employee that help me with the rental she even sat on the phone for a while to help with an issue I was having my account they may have taken a while to get the truck but eventually got it would definitely recommend renting a truck from here
JOSEPH RThe bottom of the trailer leaked causing 2 of our mattresses to become very wet. The check-in person and assistant manager were of NO help at all.
Robert KEverything was perfect
Peter GThe staff at this Ace Hardware location were very helpful! There were a couple of newer team members working; they did a nice job and when they didn't know for sure what to do, their team lead and/or manager was nearby for assistance. He was very knowledgeable. The return process was just as easy!
DEBRA MAll good
Joseph RGreat customer service that gave reasons for all the charges. The truck was dirty both in the cab and the back.
STEPHANIE NWell maintained, but not cleaned out!
Dereck WEverything was good for the most part. But they insisted that I have the truck back by 5:30 pm due to a customer that had a reservation for that truck. When I drove by at 7:30 the truck was still there....
JASON MMight provide some kind of removable Jack.
GEORGE SNo issues checking out.
dawn kOffer to help with hook up to tow vehicle. The 6x12 enclosed trailer is a handful for one individual to lift on to the ball hitch. Other than that, perfect!
Pat CNothing. I have rented from this location several times and have always had great service. Along with friendly staff to help out. Keep up the great work.
Kyle NOutstanding people. Well maintained equipment.
Charles KThe store owner was very helpful setting up the rental and then went outside to hook the trailer up to my truck. Exceptional service!
MICHAEL GGreat U-Haul dealer
GARY Jnothing
SCOTT DNothing
Kyle Nvery friedly staff.
Maria J