Customer Reviews for Ace Hardware of Clare

The man who helped me didn't even speak words to me. He just grunted and motioned.

excellent customer service and was perfect for me.

Our first pick up location was at Hamilton's in Farwell. No one was at that location. We waited 35 mins for someone to show up. Finally Uhaul reached our pick up in Clare which was fine. Most efficient service of day was easy return to Grand Rapids Alpine location. Waiting for a credit on our credit card for inconvenience of waiting at first location for 35 minutes!!

Great customer service from John S - super friendly, helpful and personable. Hooked the trailer up for us and assisted in strapping down the motorcycle. Thank you, John.

Rental pickup location: Ace Hardware of Clare, MI. My rental experience with Ace Hardware was nothing less than exceptional! Absolutely perfect in accuracy and detail beginning with my contract and ending with Invoice. Easy pickup with extra rental items order loaded ready to go. Very knowledgeable and polite customer service experience. Pickup, Return & Invoice simple with U-haul online account!

Friendly, helpful, clean and even saved me 30 on the rental!

Just dropped it off their. Seems nicer than lansing

The out side of trailer was very dirty

This location was unacceptable. The customer service by the gentleman who served us was terrible. He was rude and not at all helpful. The female tried to accommodate us best she knew how but over all it was not a good experience and I would not rent from that location again. The truck we received was dirty in the cab as well as in the back and the truck was pretty beat up looking. Have used U-Haul several times from local to across the U.S and never had a bad experience until this time. I would not recommend the Clare MI location to anyone .

Check trucks more throughly. Was not as new as expected, ie, manual locks and windows. Window seals were not good. Had an tire air pressure issue halfway to our destination. Doors had to be slammed because the latches wouldn't catch.

Receipt was not attached

Super friendly. Patience with Questions

I rented a truck to take some items to Illinois and I knew it was a ten hour drive. I needed a truck for three days, one day to load, one day to drive to the location and one day to unload. The man that rented the truck to me suggested that I rent the truck for four days just in case there was a problem. I told him I felt it would only take three days. He said there could be a need for the fourth day and if I did not use it, then the place where I dropped off the truck would take the charge for the extra day off the total amount. He also suggested that I take out the insurance, and I said no.

The worker charged us for insurance which we had asked for online then got home and realized he didn't have it on bill. So I had to drive truck back there for them to reinspect truck and put it on. Even though I paid for it. Ticked me off and will never rent there again. Charged us for the miles to drive it back to our home and back too when was supposed to give those as it was their employee mistake.

Second time I used this place. Very clean and quick service both at pickup and drop off. Thank you U Haul and ACE

When we picked up the U-Haul after the cashier had already swiped our card he then told us about an extra 100 dollars that would be tacked onto the bill. As a refundable security deposit.

Make sure the trailer is cleaned out and gate pin holes are aligned

Great service.

None, service was good

The online check out options with the trailer drop off was easy and the downloaded pictures went well also. I definitely like this option and receiving confirmation emails after the contract is satisfied. Thank you for all the wonderful experiences.

The mobile checkout/pickup process was more involved than I had expected and took a long time due to not realizing that my alternate contacts would actually be contacted prior so I didn't give them a heads up. Then having to take pictures of every single superficial scratch on the truck was tedious and kind of annoying, the cab of the truck was less than clean, cup holders were gooey and the tank was only half full but documented as being full (I wasn't charged as I did dispute). Honestly I feel that I returned the truck in a better state than I picked it up and I should be paid the $25 cleaning fee. The return process was also difficult and resulted in me having to call Uhaul and they said that they would document that truck was returned on time. Otherwise it was a positive experience and I will use them again, just allow more time for checking in.

Nothing was a great experience. Best moving experience ever.

Very friendly staff!

John C. Was Awesome!! He helped us out immensely with getting our truck, after Too many others stops and problems with online issues.

My rating is not about Ace it is about U-haul. I just moved from Michigan to Wyoming the scenery was beautiful but i was not able to enjoy it because of this company's truck. First off they say 10 mpg i kept it at 3 bars (they have a bar 1 to 5 bars on how well of mpg your getting) and i averaged about 7 on flat ground the hills were horrible these trucks have no power at all it was absolutely everything the truck had to make it to get up to speed on flat ground and it took a long while ohh and also trucks do not have cruise control unless you get the 24 footer i had a 20 footer which was only 16.5' and a "moms attic" the part that sits above the cab another amazing thing i found when i hit the expressway is they do NOT check their equipment the bolts that hold the mirrors in place were stripped so the mirrors moved freely in the wind and were not usable at all i will never use this company again and you shouldn't either cost me 2100 dollars to rent for the trip and they still charged me another 25 because there was a little dirt on the floorboards. My advice call someone else like Penske's. I have never used them but they couldnt be any worse than this place. Hope this saves someone else a horrible trip

My final load was hauled while it was raining, and some of my belongings got wet. So maybe a little more water resistance on your trailers.

The manager of this drop off location was extremely helpful to me in taking the trailer off of my hitch ball, because there is no lifting or lowering Jack available for that usage.

I wanted a flat open trailer to haul my 54” riding lawnmower they didn't have one. I rented a 6x12 tandem a little over board but worked ok. Personal opinion this area could use a 6x12 open.

Cruise control would be very nice to have. Two days of driving is miserable without it.

nice staff

RESERVATIONS COULD USE SOME WORK, WAS TOLD TO GO TO A DIFFERENT CITY, 3 DIFFERENT REPS. 3 DIFFERENT OPENING TIMES

Check out /Check In process is a little long. Would help to simplify this process.

Clean, new truck. Worked great.

I ordered a truck 3 weeks in advance only to be called the day ahead and told the truck I ordered is not available and I would have to go to another location and pick up a truck twice the size. if someone orders something have it in stock

Make the lockbox easier to find

Service was speedy and great! We had a couple issues with the app at drop off, but the location and people were terrific!

In and out in 5 min. Very helpful and polite