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Jacqueline M.
Customer Reviews for Ace Hardware of Clare
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Matt was a tremendous help on this round. Tom helped me on the last rental and was very thorough as well. Give these guys a raise!
CHRISTOPHER B.Service was outstanding!
Steven S.Nothing. This location was awesome
Wendy E.Tires were not in great shape for a cross country trip. They made it, but I carried my own spare because i was not optimistic.
Jim W.Thanks again, Tom!
CHRISTOPHER M.So upset I rented a car trailer for a minimum of 24 hours, returned it after use of 6 hours called the store this morning (with in the 24 hours) when they opened to check it back in and they charged me a 20.00 after hour charge. I was not told of this fee and even asked while renting if I could bring back early !!!! No mention of return fee…
Carol C.Friendly and Helpful
ronda J.These people made this a very easy experience
Randall R.Nothing you are very nice people
sherry D.Uhad to pick up equip at a different location than scheduled, but it worked out. People involved at the truck location and the auto transport location were very patient and helpful.
Gordon W.Check in online
Scott K.This location had super slow WiFi and then the uhaul site was down. It took 45+ minutes to finish the check in process.
Laura G.Customer Service persons were very friendly and helpful.
Mary B.Great customer service
craig A.The trailer had visible dirt and sand all over the outside
Kurt W.Great place
TIMOTHY H.Service was quick and staff friendly
Dollie S.miscommunication at first .. FIrst it was no deposit being returned then deposit was returned long process to return truck.
Jacob R.Very friendly. Easy to rent.
DORIS MILDRED S.Sales people more knowledgeable
Michelle D.to make sure the trucks have no issues prior to pick up would have been nice. the check engine light was on the whole way. was told it was due to someone prior doing 70+mph which caused it to come on. there was no walk through with the truck either
Krysn P.No comment.
CLIFFORD W.No uhaul boxes, trailer lights repaired with duck tape. One of top lights was not working
Lawrence C.U-Haul always rocks my world
MILDRED HELENE L.Staff very helpful!
Karen B.The customer service was excellent! Very friendly staff!
MIKE D.I had a truck that seem to have mechanical issues clunked n banged when i turned. Then my reservation drop off time was for 6:30pm i got to the location at that time n they had closed at 6pm so got charged extra $20 bc after hours but i was following my reservation.
shanee M.I will not use uhaul again. I am very disappointed in my experience
Robin Y.Everything was perfect.
Jennifer R.Get the uhaul in Harrison to open. Was told they were closed on Saturday and Sunday so went to rent on a Monday morning and they would not rent to me even with 5 of the trailer size I wanted in their yard. I had to drive 30 miles out of my way to rent in another town. Very frustrating.
GARY V.My 1st reservation spot was closed when we got there. Thanks to unhaul representative for finding us another location that had a trailer for us.
Marie M.The U Haul workers were very professional and courteous. Will definitely use them again. Love the on line reservation system.
Richard L.Nothing to improve. This location rocks Clare county.
mildred L.When I finally arrived at the location in Clare all the way from Georgia I was greeted with very rude employees. They came out to my truck and dolly claiming that my truck got the dolly dirty just because he got dirt on his fingers taking the dolly off, which by the way was already disgusting when we first got it anyways. Then they suggested we go power wash it, although we had insurance on it. Insurance is supposed to cover that, and it's the employee's job to clean the dolly. Obviously they did not do that before or after we received what we paid good money for. They were extremely rude, and also claimed that we would be charged for going to Clare and dropping it off, but the people in Georgia said Clare would be fine. It makes me never want to rent from Uhaul again due to this nasty experience, and they should do better with how their employees treat customers. As well as how lazy they were because they didn't even want to deal with anything even though we paid extra for insurance. So I don't understand why you even need the insurance if it does nothing.
WILLIAM HENRY G.All the fuses were blown for the towing, spent 4 hours trouble shooting and fixing. They gave me 10 bucks for fuses but nothing for my time. I would have thought more like 50 dollars at least considering the time and running to the store for parts, not to mention ruining my plans for the day.
Lee M.My original reservation was in Mt. Pleasant, MI and the customer service there was horrible. I had an emergency situation and Pam was not very cordial or friendly. I truly felt as if I was being racially profiled. I was sent to Clare, MI to pick the UHaul. Because I had to drive to Clare which was about 30 minutes from Mt. Pleasant I was told that I would be given 50 extra miles for the inconvenience. I had no choice but to go to Clare because I was stranded in Mt. Pleasant. Upon returning the vehicle I was charged extra miles and I had to go back and forth with the area manager Jake as if I made it up. I have to give a special shout out and thanks to Annie at Ace Hardware in Clare for her kindness and her bubbly personality. She was not only very helpful and friendly but she made me laugh when really felt like crying. Thank God for people like Annie.
linda E.I've rented three u-hauls and everytime the app doesn't work to return it. I have to call and be on hold for 20 - 45 mins. The app needs to be fixed.
KEVIN MICHAEL C.The person that helped me was great! Made the process smooth and easy
greg M.No improvement needed.
BARRY H.Mckenzie was the best. Very knowledgeable and helpful.
Brian C.Nice people at the Clare location! Very helpful. We got back after hours and Mgr. had assigned a spot. we set trailer up, chocked it. No fuss, no muss.
Jerry H.Customer service was fantastic
Michael P.Door was jammed. Required prying with post to force open. Trailer had a quarter sized hole in roof with small piece of tape over it and leaked in other areas. Unfortunately, there were no other replacement trailers.
Thomas H.The man who helped me didn't even speak words to me. He just grunted and motioned.
Alexis F.excellent customer service and was perfect for me.
calvin C.Our first pick up location was at Hamilton's in Farwell. No one was at that location. We waited 35 mins for someone to show up. Finally Uhaul reached our pick up in Clare which was fine. Most efficient service of day was easy return to Grand Rapids Alpine location. Waiting for a credit on our credit card for inconvenience of waiting at first location for 35 minutes!!
Gene S.Great customer service from John S - super friendly, helpful and personable. Hooked the trailer up for us and assisted in strapping down the motorcycle. Thank you, John.
JAMES C.Rental pickup location: Ace Hardware of Clare, MI. My rental experience with Ace Hardware was nothing less than exceptional! Absolutely perfect in accuracy and detail beginning with my contract and ending with Invoice. Easy pickup with extra rental items order loaded ready to go. Very knowledgeable and polite customer service experience. Pickup, Return & Invoice simple with U-haul online account!
Rebecca S.Friendly, helpful, clean and even saved me 30 on the rental!
Joe K.Just dropped it off their. Seems nicer than lansing
MICHAEL STEVEN B.The out side of trailer was very dirty
Chris G.This location was unacceptable. The customer service by the gentleman who served us was terrible. He was rude and not at all helpful. The female tried to accommodate us best she knew how but over all it was not a good experience and I would not rent from that location again. The truck we received was dirty in the cab as well as in the back and the truck was pretty beat up looking. Have used U-Haul several times from local to across the U.S and never had a bad experience until this time. I would not recommend the Clare MI location to anyone .
Randy S.