Nothing but keep it the same way. Professional and everything would be good
ANTHONY W
Customer Reviews for Ace Hardware Of West Belleville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I used the remote drop off feature and did not speak to any employees.
JUSTIN PThis location always has it together no worries zero problems but then again it’s in Illinois
LAVETRICE ANothing...great experience
Paul KN/A
Tom PStellar customer service fast convenient and very kind staff
LAVETRICE ATruck had no straps, no dolly available.
JOHN RVery friendly helpful and help me save money great customer service
CHARLA SGood service misunderstandings
Dereyond BGood experience.
LEE RStaff was very friendly and helpful
SANJIT DWipers were not installed correctly
DEBBIE WIt was great being able to drop it off after hours. Easy to disconnect and park on the level parking lot.
DONALD RVery clean and inviting friendly staff and very helpful
SAVANNAH LMake sure that when you order something that you actually put it in the truck
Skylar KDropped off after hours, no personnel interaction.
DORANN PThe process was smooth and with no problems! Thank you
Barbara SThe U-Haul I picked up was in terrible condition. It clearly hadn’t been cleaned beforehand. The entire truck smelled like smoke, and the cab was filthy—ashes in the console, dirty windows, and grimy seats. I was genuinely uncomfortable touching anything. The back of the truck was no better, with leftover items and dirt from the previous user still inside. This was by far the worst U-Haul experience I’ve had.
Keyonah MDiscount service for inconvenience of faulty equipment
MATTHEW MI needed a small van/truck but none were available for an out of town route. The two 20" trucks also parked out front were out of service. This left me with the only option of a truck that was easily 4x the needed size for my small moving project. Just a small inconvenience gripe, but at least I learned how to drive one of those giant machines from it all.
MIQUAEL SMatt was great, very helpful, and knowledgeable on what he was doing.
Nathan LNice and friendly. Quick to check out.
KAREN SThey charged me twice and have yet to refund my money
Joyce WTruck was dirty. Something is wrong with the gas tank, as when pumping, the pump is constantly shutting off.
Tiffany KWhere I drop the U-Haul off was a good store. The man that checked me out was very very nice, but it just was a bad experience other than dropping the vehicle off overall.
Desiree GThe Ace manager was very helpful and got everything taken care of. I will certainly be a return and I have already told everyone to rent from these guys. Thanks for taking care of my needs
Shawn DNothing
Janice D