Customer Reviews for Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Hardware

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Jere P.
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Customer did not leave a comment.

RODNEY W.
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Customer did not leave a comment.

Charles M.
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Nothing. Everything was ready when I arrived to pick up my van. Service person was efficient and friendly. Overall great.

James J.
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Great location, best I've used

John N.
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Replace tires. Starting to look worn.

Amanda C.
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Customer did not leave a comment.

Geoffrey P.
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Susan R.
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Doyle M.
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Great experience. Staff was friendly and helpful. Will use this location for future rental needs.

Duane L.
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Customer did not leave a comment.

Faith H.
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Employee Dave was very friendly and helpful!

Joanne R.
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They are very busy so I had to wait a while for a callback. But they are busy because they are very good at what they do. Excellent professionalism. My first time renting and they were thorough with me on what to do. Thank you.

Audreymichelle H.
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Customer did not leave a comment.

Mark A.
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Customer did not leave a comment.

Trevor W.
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Overall it was a great experience and I will continue to use U-Haul trailers. I wish the trail had been swept out though

Trent J.
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Customer did not leave a comment.

david G.
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Customer did not leave a comment.

RANDOLPH K.
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Marian K.
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john C.
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David W.
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Timothy R.
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Gary N.
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Nothing! Awesome customer service, professional and extremely easy.

Catherine T.
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Dave was outstanding to work with!!!!

DENNIS HAROLD F.
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Customer did not leave a comment.

Kelli J.
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You were great. Easy peasy...

David F.
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Customer did not leave a comment.

RICH R.
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Not being able to adjust your mirrors is definitely a safety hazard. You can tilt them up and down but not in or out due to them being torked down do tightly with an Allen screw. If an accident would accure due to lack of visibility from not being able to adjust the mirrors you would be liable even if the renter didn't apply for the insurance. Just an observation.

Christina P.
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Thanks for getting me the van for the weekend! Christina

Evan P.
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Customer did not leave a comment.

Joel P.
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Great customer service and friendly folks!

OLGA T.
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I tried to follow the emailed request to complete on-line check-in and as very frustrated with it. It was asking me to upload a photo and would never complete the process. When I wanted to go back one page, it would make me start all over. Your IT department needs to make your site more friendly.

Gail C.
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Very nice experience recently. I usually rent weekly.

Roberta P.
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Super easy transition. Checked the truck and off I went.

Eileen G.
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Customer did not leave a comment.

Mary J.
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Customer did not leave a comment.

Derek W.
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Get the online stuff working properly. I did my order online and had it set for mobile pickup. Got to the truck and went through the steps to pick it up, then it prompts me to take a picture of myself....pushed the take picture button several times, went in to the camera on my phone, tried everything multiple times and had no luck. Had to go into the store and take care of the process because I couldn't get past the take the picture screen. Had the same issues when returning the truck and was prompted to take a picture of the dashboard showing mileage, that didn't work either. Very frustrating! If you are going to offer services on mobile devices/internet...it'd be great if it worked. Pissed because I got charged an extra $20 despite returning the truck and hour early, couldn't go inside to check out because the hardware store was closed and couldn't get past the take the picture of the dashboard on my phone part....so got charged the extra $20 because the hardware store had to do it manually the following morning. Great service at Ace Hardware, they were very helpful but that mobile pickup/drop off sucks.

Kenneth T.
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Customer did not leave a comment.

Lisa D.
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albert H.
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Kathy K.
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Get David to work with them, he's excellent!

Tanya L.
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My reservation was changed by staff here after I made it online. Be careful. People make mistakes. Check and recheck dates, times, size of vehicle, etc. My plans had be changed.

Stephen M.
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Customer did not leave a comment.

John S.
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Nothing

Rae H.
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Returned truck when business was not open so didn't have direct contact with anyone.

Gail C.
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Dave is fantastic & great for customer service!

Jeffrey D.
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Customer did not leave a comment.

Tom P.
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Customer did not leave a comment.

CURT K.
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Jorge A.
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Philip L.
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Steven G.
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Very efficient and thorough.

Kevin G.
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Customer did not leave a comment.

Stephen M.
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Customer did not leave a comment.

Roger W.
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Maintain Equipment Better

Daniel B.
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Customer did not leave a comment.

Brett G.
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I downloaded the App to return the trailer, but couldn't get in as it kept saying password not set. I created a password and verified but got the same message. I ended up just going to the website. Not something I wanted to deal with after driving 10 hours.

BRACE B.
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outstanding!

Jeffery K.
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Nothing I can think of. Really like the quickness in the store with the online check-in, etc.

Michael R.
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Customer did not leave a comment.

dale B.
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Very busy location. More than one sales person at the counter would help

Mary S.
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Mary S.
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Customer did not leave a comment.

bob K.
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Randall A.
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The staff person that helped me was excellent! He knew what he was doing, was prepared, courteous, and efficient.

Christian H.
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Great people!!

Jeffery K.
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The turn in process on the phone was easy to use

GABRIEL B.
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Customer did not leave a comment.

Jeff Z.
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Claudia K.
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Less paper work

James B.
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Customer did not leave a comment.

RALPH F.
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Dave rocked the pick and drop off!!

Bradley K.
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A 6 X 12 trailer should come with an attached jack; this is a huge problem and common sense.

Steven L.
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Great experience.

David S.
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Nothing. I have rented from there and dropped off there before. Everyone there is friendly, and helpful. Service is excellent.

Jannell K.
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Customer did not leave a comment.

Frederickthomas W.
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Customer did not leave a comment.

KENNETH WILLIAM P.
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A very polite man was waiting in the lot when I pulled up with computer in hand and in less than 5 minutes he had me on my way. He ask how the experience was and , what could I say? Truly a pleasure from beginning to end. Thank You, K.P.

michael C.
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Customer did not leave a comment.

Randy B.
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Dave was a very helpful guy during the entire experience.

Mattison L.
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Customer did not leave a comment.

Jane P.
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My friend picked up 24 moving blankets for me. She had three young children with her. The wait was a bit long and the woman checking her out did not offer assistance to help her get the two arm loads of blankets and three kids out to the car. I consider that poor customer service and an employee who needs training. Thank you for caring!

Bruce W.
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Customer did not leave a comment.

Claudy H.
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Dave was very courteous and Professional.

JAY F.
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Customer did not leave a comment.

Lori P.
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Maybe having more than one guy working. It was pouring rain outside and a huge line of people and the guy working was so upbeat cheerful even though it was alot to handle with all of us and getting soaking wet running in and out of the store in the rain for each customer. He was doing a great job but think he could have used some help.

Steve L.
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Great experience.

Craig R.
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Renting from u-haul was fast and easy. The workers at the US-31 location in Grand Traverse were great to work with and very friendly and helpful. Great experience!

Sueellen P.
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The gentleman that helped us was very helpful! We appreciated him walking us through the process.

Keith C.
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Keep up the good work

Paul H.
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Customer did not leave a comment.

Mary G.
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Very helpful staff

ronald W.
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Customer did not leave a comment.

Brent K.
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Customer did not leave a comment.

Doug W.
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Customer did not leave a comment.

Eric K.
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Why do you advertise 29.95 a day and charge 79.95 a day? What is that all about? Do you think this is a good practice to advertise one price and charge a price that is two and a half times higher? Perhaps you are just numerically challenged, or just think it is fun to lie. I also appreciate the extra $20 you changed me for not owning a smartphone. You offer a valuable service, I just wish you would cut the crap and be honest about the cost. I am willing to pay the cost, I just don't like the false advertising.

scott R.
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Customer did not leave a comment.

Robert W.
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Helpful

janise G.
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Customer did not leave a comment.

david G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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