Customer did not leave a comment.
DAN W
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent. Fast and friendly.
DANIEL LWe blew a tire on our trip. No damage to the trailer. We called U-Haul roadside assistance and they had someone there quickly and changed the tire out. Excellent customer service!!
BRIAN BThe staff at both locations were super helpful and nice!! U-Haul was clean!! was a super easy pickup & drop off process
Nevaeh OIt was a good experience. Thank you very much
DAVID RThey gave me the wrong truck so the mileage and tag number was wrong. Just make the information that prints on their paperwork matches
YOLONDA TGreat service, convenient location. Rep helped connect the trailer and on the road quickly.
THOMAS KVery well run organization, very impressed/
DAVID LChris and the guys at Ace were awesome!
LONNIE WChris was very helpful
THOMAS WEverything went very smoothly. Very satisfied with the level of professionalism, attention to detail, customer friendly, and making sure I understood everything about the truck and safe driving details. I would definitely use their service again!
DONALD AThank you!
KARL JExcellent service and availability.
MICHAEL VGreat service and folks. Van worked out well too. 10/10 would recommend absolutely!!!
STEPHEN PExcellent quick service !
SERGIO BGreat customer service.
JON SFriendly Staff, However I wish U Haul did a better job telling you what size ball you need and a flat plug was not supplied had to buy those unfortunately
JOEL FIt was easy to drop off, take the pics and upload, drop the keys in the drop box, and be on our merry way! Pretty convenient and smoothe process.
Gabriel CThis is a great location!
JAMES BThe equipment and staff were top notch, a pleasure to rent from here.
THOMAS DUsed Ace Hardware Allentown to rent a trailer. Great Experience, highly recommended
TIMOTHY PLocation and staff was great however, the truck did not feel safe l drive and wouldn’t accelerate over 35 MPH.
CHERYL WYour online experience is cumbersome. Waited almost 5 minutes when returning and could not get past taking the pictures on the site. Spinning wheel of death…gave up and put the keys in the drop box. Very slow online experience
HERBERT SI reserved a truck the day before I needed it and arrived at the ACE Hardware location to pick it up at the prescribed time. Mark called up my info and quickly got me on the road with no issues. The truck ran as expected. Upon return Parker checked me back within a few minutes. On my way home he contacted me regarding a set of keys he found in the truck. They weren’t mine but it was good customer service to reach out
LARRY Rfully satisfied!
WENDELL MToo expensive
MARANGELY SPerfect
LEONARD MThis location has fantastic customer service. Chris is the BEST!
JAMES MQuick and easy. Staffis great!
JOSEPH SThe experience was perfect - staff was friendly and helpful. Couldn't ask for anything better!
JERIMIAH SEasiest and most straightforward U-Haul transaction experienced to date
JEFFREY VGreat service
JAMES SThe issue described is unrelated to the Ace rental location and pertains solely to the U-Haul reservation process. The scheduling system on the U-Haul app and website is highly unreliable. The information provided about my truck reservation was inaccurate, and upon arrival, I discovered that no truck was actually available.
JOSEPH Mthis location is hard to find because it is in the Ace Hardware with a small sign outside need a larger sign
ROYCE EExcellent customer service, however I had to drive over 15 miles into another city to get the truck. Reserving a truck online using your zip code is bogus uhaul going to get you the first available dispite consulting with you first and undermining your location where you are moving. For example, I live 3miles from a uhaul location however they sent me 15 miles away after I specifically asked for the closest to me.
Maurice DHi, I’m Don and I needed a small trailer to get a just a few things for a very special event for a weekend wedding that was supposed to take place but then wasn’t then was at the very last minute, and U-haul was right there with the right equipment I needed badda bing badda boom some dude there named Chris took care of everything for me on phone and when I got there I was in signed the bill and out and on my way in just a few minutes. Man, it was perfect!
DONALD BThe app is very slow.
Patrick WStaff was brusque. Cabin had garbage in it. It wasn’t communicated to us until after we paid and were being brought to the vehicle that it was without a ramp. If I knew that beforehand, I wouldn’t have rented it at all.
JOSEPH HWonderful customer service from the gentleman that helped me with my rental.he really does deserve a raise or promoted with a raise.
CHRISTINE CRented van with rate of $19.99 on it. Turns out it cost $62. Nothing of extra charges was explained.
ALAN AI returned the trailer a day early. I would have liked to have left with an adjusted receipt. That wasn’t offered.
WILLIAM BThe representative at Ace Hardware store was very professional and provide us the truck necessary to move our furniture. Thank you,
GEORGE SI always rent here. Awesome Customer Service
SUSAN Agood
JOSEPH ALove the ease it was in rented and delivering it back. Great company
JEFFREY EFastest most efficient return drop off ever! These people know their stuff! Thank you for a great experience.
STEVEN NStaff was great 👍
BRYAN RVery fast service... 12 minutes from counter to driveaway. Staff made sure everything on the trailer was right before I left.
SHAWN S