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BILL H
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ay. Ace hardware not thing great staff chris is great will retire to this location
PABLO OThe personnel was over the phone. He was quick to answer my call and answer my concerns.
SCOTT EEveryone was helpful and friendly
WILLIAM VI have NEVER in 21 years received bad customer service from the Ellenton Ace. As usual this service went very smoothly.
ROBERT WThe people were friendly and helpful
Al HA great experience
Jacqueline AThe check in process inside the ACE Hardware store is efficient and through. Once the paperwork is complete an inspection of the truck is performed right outside the back door. The return process is just as easy.
LARRY RChris was great he answered all my questions and helped me with whole process.thank you Chris for going above and beyond.
CHRISTINE Cquick, polite and friendly service from the staff
EVAN KThe truck was clean but seat was ripped up and in my opinion the cab of the truck smelled of urine. Otherwise easy to use and no problems at all.
AMY LInside of trailer had two very sandy moving blankets and a lot of sand inside. I threw the blankets away and had to sweep out the trailer.
SCOTT ONothing. WAS PERFECT
WAYNE SFriendly, fast service
MERRY DWorst experience ever very unprofessional all my information was wrong. I paid for someone else’s truck. My tag number didn’t match the tag number on my truck. Tried to explain to the man over the phone. He was very rude to me. I had to call customer service I rented the truck at 2 o’clock I received the email at 2:53 stating that I had returned the truck when I still had the truck. I returned the truck at 5:30 in the afternoon. All the information was wrong so I called one 800 U-Haul I already put in a complaint.
MARIA Bwas not warned that the payment amount would be increased
ILIA REverything beginning to end was a wonderful experience
JEFFREY EThe gas cap was missing other than that it was great.
JAMES SDidn't seem gas was totally full.
DAVID BNot one thing
ROBERT CThe truck was horrible. It got the job done but it drove horrible. No maintenance has been done on it in quite some time. Was not a great ride at all.
EUGENE DGreat & friendly service
PAUL SGreat & friendly service
PAUL SEverything was perfect
LAWRENCE LGreat customer service at this location!
ANN PWas easy and competitive rates
JOHN WMy drop off location was an ACE hardware. I parked out front and went in to ask where I needed to go to check in the truck. One of the checkout ladies said to stay right where I was. She called into the back and within 2 minutes a guy came up front, looked over my paperwork, took the key, and wished me a great remainer of the day.....easy / peasy!!
CECIL MGreat truck! Great service!
TIMOTHY EExcellent. Fast and friendly.
DANIEL LWe blew a tire on our trip. No damage to the trailer. We called U-Haul roadside assistance and they had someone there quickly and changed the tire out. Excellent customer service!!
BRIAN BThe staff at both locations were super helpful and nice!! U-Haul was clean!! was a super easy pickup & drop off process
Nevaeh OIt was a good experience. Thank you very much
DAVID RThey gave me the wrong truck so the mileage and tag number was wrong. Just make the information that prints on their paperwork matches
YOLONDA TGreat service, convenient location. Rep helped connect the trailer and on the road quickly.
THOMAS KVery well run organization, very impressed/
DAVID LChris and the guys at Ace were awesome!
LONNIE WChris was very helpful
THOMAS WEverything went very smoothly. Very satisfied with the level of professionalism, attention to detail, customer friendly, and making sure I understood everything about the truck and safe driving details. I would definitely use their service again!
DONALD AThank you!
KARL JExcellent service and availability.
MICHAEL VGreat service and folks. Van worked out well too. 10/10 would recommend absolutely!!!
STEPHEN PExcellent quick service !
SERGIO BGreat customer service.
JON SFriendly Staff, However I wish U Haul did a better job telling you what size ball you need and a flat plug was not supplied had to buy those unfortunately
JOEL FIt was easy to drop off, take the pics and upload, drop the keys in the drop box, and be on our merry way! Pretty convenient and smoothe process.
Gabriel CThis is a great location!
JAMES BThe equipment and staff were top notch, a pleasure to rent from here.
THOMAS DUsed Ace Hardware Allentown to rent a trailer. Great Experience, highly recommended
TIMOTHY PLocation and staff was great however, the truck did not feel safe l drive and wouldn’t accelerate over 35 MPH.
CHERYL WYour online experience is cumbersome. Waited almost 5 minutes when returning and could not get past taking the pictures on the site. Spinning wheel of death…gave up and put the keys in the drop box. Very slow online experience
HERBERT SI reserved a truck the day before I needed it and arrived at the ACE Hardware location to pick it up at the prescribed time. Mark called up my info and quickly got me on the road with no issues. The truck ran as expected. Upon return Parker checked me back within a few minutes. On my way home he contacted me regarding a set of keys he found in the truck. They weren’t mine but it was good customer service to reach out
LARRY Rfully satisfied!
WENDELL MToo expensive
MARANGELY SPerfect
LEONARD MThis location has fantastic customer service. Chris is the BEST!
JAMES M