Was a long way to make the drop off from my home and the only one that the web site would give me
Russell W
Customer Reviews for Ace Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely Great
MONIQUE MThe customer service was amazing. The store was closed, but the manager lives on property so he was kind enough to open for me and my spouse. Randy you are a godsend, thank you so much. I will recommend all my friends and family to your business
CYNTHIA SWe received a text to drop off at a location close to our final destination. then got a call to drop it off at a location further away. When we arrived they didn't know we were coming and wouldn't except the truck. She called transportation who then emailed us a new location to drop off. This location was only a couple of miles further but we were charged per mile and don't feel the last 10 miles should have been charged to us. Also, they didn't communicate to us the drop off times and hit us with additional charges. We would not recommend U-Haul for your move.
BLAIN BEverything good
Teresa HOwner has poor customer service with rudeness. Makes unnecessary comments about UHaul.
Sylvia WVery helpful and made it easy.
Fity AThe gentleman was very nice and helpful i my situation very easy check out process over all
doyte mDid not receive the utility dolly that I requested and paid for.
Tiffany KThe staff was friendly and took care of us quickly.
Kelly HThe uhaul was not clean when I arrived, and there was no dolly like I requested.
BreNeka ODropped off after hours. Need to inform customers ahead of time how to drop off after hours.
Rita PWe turned in the trailer after-hours, so this review may not be representative of what this location is like during business hours. The trailer parking area was in a grassy area, and due to recent wet weather, the ground wasbe
JOHN ACustomer service was great and very friendly
Ashante BExcellent friendly customer service and support. Thank you
Steven Jn/a
donna hfastest service I have ever received. this friendly guy checked me and and hooked up trailer and I was on my way in 10 min.
Todd PBest U-Haul rental experience I’ve had. Will rent from this location again. Excellent communication and great customer service.
Liane MNo one was there to receive the Truck and Car Dolly. There wasn't a problem with simply using the App to check them in.
Michael BGood location
steve rHave personnel on site to receive equipment and issue an accurate receipt. I returned the equipment within the three day contract period after speaking with site personnel via phone (who were not on site and indicated they would not be available for at least an hour). I had to park / unhook the trailer myself and was assured I would receive a receipt via email. I received the receipt three days later and was charged for an additional day.
David HAwesome.
Gregory GGreat service
Rose CThis location closes at 4:30 pm which is a little difficult for working people. But that is my only criticism. The staff were very helpful and accommodating.
darcie wRandy was very kind & helpful.
Debra Mhave better SERVICE
Patricia KI had various problems with the U-Haul website and Truck Share. Randy at this location went above and beyond to make sure we had our truck the morning we needed it. He even opened up his office after hours to help us when the Truck Share did not work. Hometown service! Many thanks!
Nelson RNothing at this time
Melinda YThere was no one there when we dropped the trailer off. There was a number to call. We parked the trailer left a message and received an email before 4pm with the final receipt.
Rhonda CThe U-Haul was on empty I've got a picture when I dropped it off at the Huntsville location that was even worse the guy wasn't there and said he was going to be there got overcharged on my credit card three different times three different amounts was not going to Waco Texas going to Huntsville Texas they had me going to Waco that is not true I've got a picture of the mileage and the half tank of gas had in it when I parked it and returned it then they said I was a day late which whenever I picked it up that said drop it off Tuesday afternoon and the guy said no I was supposed to drop it off Monday afternoon in Huntsville so U-Haul did me very wrong
Debbie TThe sales associate was very upbeat and professional. I’d definitely recommend this location.
virgina sVery nice man. Very helpful
LONNIE DGood
meuche eThey do not disclose that they only calculate the mileage from the point of pick up to drop off. Then you are charged for going over the mileage limit.
Jeffery JSuper easy return!
Kevin RGreat drop off experience.
Douglas SI was charged for fuel that was not required.
cedric w