Customer Reviews for Ace Self Storage
(U-Haul Neighborhood Dealer)

34 reviews

3151 Old Houston Rd   Huntsville, TX 77340

(936) 755-2173

Hours

  • Mon–Tue
    9:30 am–4:30 pm
  • Wed–Thur
    Closed
  • Fri–Sat
    9:30 am–4:30 pm
  • Sunday
    2 pm–5 pm

Services at this Location:

Contact Us

(936) 755-2173

3151 Old Houston Rd
Huntsville, TX 77340

Services at this Location:

Hours

  • Mon–Tue
    9:30 am–4:30 pm
  • Wed–Thur
    Closed
  • Fri–Sat
    9:30 am–4:30 pm
  • Sunday
    2 pm–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stacey G. 
Rating:
3.0

Have personnel on site to receive equipment and issue an accurate receipt. I returned the equipment within the three day contract period after speaking with site personnel via phone (who were not on site and indicated they would not be available for at least an hour). I had to park / unhook the trailer myself and was assured I would receive a receipt via email. I received the receipt three days later and was charged for an additional day.

David H. 
Rating:
5.0

Awesome.

Gregory G. 
Rating:
5.0

Great service

Rose C. 
Rating:
5.0

Customer did not leave a comment.

Enrique J. 
Rating:
5.0

This location closes at 4:30 pm which is a little difficult for working people. But that is my only criticism. The staff were very helpful and accommodating.

darcie W. 
Rating:
3.0

Customer did not leave a comment.

Anica L. 
Rating:
5.0

Customer did not leave a comment.

Carlton J. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
4.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Randy was very kind & helpful.

Debra M. 
Rating:
5.0

have better SERVICE

Patricia K. 
Rating:
5.0

I had various problems with the U-Haul website and Truck Share. Randy at this location went above and beyond to make sure we had our truck the morning we needed it. He even opened up his office after hours to help us when the Truck Share did not work. Hometown service! Many thanks!

Nelson R. 
Rating:
5.0

Customer did not leave a comment.

prestynn L. 
Rating:
5.0

Nothing at this time

Melinda Y. 
Rating:
4.0

There was no one there when we dropped the trailer off. There was a number to call. We parked the trailer left a message and received an email before 4pm with the final receipt.

Rhonda C. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
2.0

The U-Haul was on empty I've got a picture when I dropped it off at the Huntsville location that was even worse the guy wasn't there and said he was going to be there got overcharged on my credit card three different times three different amounts was not going to Waco Texas going to Huntsville Texas they had me going to Waco that is not true I've got a picture of the mileage and the half tank of gas had in it when I parked it and returned it then they said I was a day late which whenever I picked it up that said drop it off Tuesday afternoon and the guy said no I was supposed to drop it off Monday afternoon in Huntsville so U-Haul did me very wrong

Debbie T. 
Rating:
5.0

The sales associate was very upbeat and professional. I'd definitely recommend this location.

virgina S. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Very nice man. Very helpful

LONNIE D. 
Rating:
3.0

Customer did not leave a comment.

Victor F. 
Rating:
5.0

Good

meuche E. 
Rating:
5.0

They do not disclose that they only calculate the mileage from the point of pick up to drop off. Then you are charged for going over the mileage limit.

Jeffery J. 
Rating:
5.0

Super easy return!

Kevin R. 
Rating:
5.0

Great drop off experience.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
3.0

I was charged for fuel that was not required.

cedric W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top