Customer Reviews for Aces Storage LLC
(U-Haul Neighborhood Dealer)

81 reviews

7500 Hwy 160-491   Cortez, CO 81321

(970) 565-9007

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 565-9007

7500 Hwy 160-491
Cortez, CO 81321

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Denise was very helpful, patient and made sure I knew what to expect. Excellent service!

Mary R. 
Rating:
5.0

Very easy with adequate wireless connection to be able to use the link that was sent for check-in. The location was closed until noon on the day we needed to pick up at 0900, and this worked well!

KELLY W. 
Rating:
5.0

Customer did not leave a comment.

TONIE P. 
Rating:
5.0

Customer did not leave a comment.

SHERRI D. 
Rating:
4.0

Customer did not leave a comment.

Hosanna N. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

Stefan C. 
Rating:
4.0

Polite staff and professional.

NADINE F. 
Rating:
4.0

Aces have always been friendly and prompt with service, never had any issues with renting from them and they have always been fast and courteous.

JOHNATHAN M. 
Rating:
5.0

See note above.

REBA S. 
Rating:
4.0

Customer did not leave a comment.

Cory W. 
Rating:
5.0

Customer did not leave a comment.

BRAD M. 
Rating:
5.0

Very friendly fast and professional

COLLEEN C. 
Rating:
5.0

This location is excellent! I have used them twice already and their trucks are clean, well maintained and the employees went out of their way to help me out. One of the best U-Haul experiences I have had (and I have had quite a few)!

PETER T. 
Rating:
5.0

Customer did not leave a comment.

GLEN K. 
Rating:
5.0

This was super quick and easy! The lady was nice and welcoming!

MEAGAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE B. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE B. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Will use this Location again.

David W. 
Rating:
4.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

tolanda P. 
Rating:
4.0

Customer did not leave a comment.

Woody S. 
Rating:
2.0

I really wish I could review uhaul as a service and not this location. The person who helped me did her best to get me the best price possible but uhaul nickel and dimes the hell out of you. I would give the lady who helped me here five stars but I cannot give uhaul a good rating. I was charged $540 for two days and then hit with another $80 later on. Completely drained my bank account making my move that much more stressful because now I'm broke in a new city. One thing that pissed me off was that they charge you if you don't put their moving blankets away in the bag they gave you but the bag they gave me was double knotted and I couldn't get the damn thing open so I tore it. Taking gas into consideration as well uhaul was over $750. I probably could've just hired somebody to move me it may have been a little more but at least I would be paying for what I got instead of a ridiculously overpriced service with tacked on fees after the fact. I was lucky I got the rep that I did because uhaul charges even more on the weekends but she was able to get me the weekday mileage price. She is the only reason this is a two star review instead of a one star review.

Jeremy A. 
Rating:
5.0

The online uhaul/share app didn't work well

KENNETH C. 
Rating:
5.0

Nothing. Service was Excellent!I

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

I had to repeat most of what I had done online that was supposed to save time by not having to do it at the location.

MICHAEL O. 
Rating:
5.0

Do not rent the truck until it is fixed!! It is not safe for anyone to be driving on the highway with steering that has a mind of its own. it is like riding a bull!!

Laju S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Nice guy, great place.

karen M. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

Your website said $ 19.95 / day, I was charged 29.95, I was quoted .69 cents a mile for a 15' truck, the contract said .79 cents and I was charged $ 1.09. Very confusing. Ron F.

Ron F. 
Rating:
5.0

On line drop off was confusing. Could not locate my order. Phone assistance worked after waiting.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

TREVOR L. 
Rating:
5.0

Very smooth and quick!

Wayne M. 
Rating:
1.0

You charged me a full extra day because I was 20 mins late to return my truck. That is messed up and you just lost a customer for life

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EARL G. 
Rating:
5.0

Customer did not leave a comment.

YOEL Z. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
4.0

Customer did not leave a comment.

Alexandra A. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE H. 
Rating:
5.0

Customer did not leave a comment.

Eve B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

EVA M. 
Rating:
4.0

available capable pleasant knowledgible courteous and finlally,, HELPFUL...

HAROLD M. 
Rating:
5.0

Nothing, my experience was great, they went above and beyond and even gave me a ride to the airport when the local cab company could not arrange to take me.

GABRIEL R. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Experience was great.

Rhonda P. 
Rating:
5.0

All around great experience!

Lynne S. 
Rating:
5.0

Customer did not leave a comment.

Pamula D. 
Rating:
5.0

very pleasant personnel

Peter H. 
Rating:
4.0

Wish the truck was in Mancos instead of cortez, added extra miles to trip Also was told 3 different charges via Mancos and Cortez from 390 to 490, then charges over 500

CYNTHIA P. 
Rating:
2.0

Customer did not leave a comment.

Brandi S. 
Rating:
4.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
3.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Chance C. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
4.0

Customer did not leave a comment.

Lon S. 
Rating:
5.0

Perfect

James L. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
3.0

Uhauls online system let me down repeatedly during this rental. I would not recommend uhauls to anyone after my experience.

STEWART S. 
Rating:
5.0

Customer did not leave a comment.

Rolando O. 
Rating:
5.0

Super helpful and knowledgeable.

Phillip H. 
Rating:
5.0

Great guys. Worked around my pickup time. Check out was quick & easy as was the check-in of the truck. Professional, courteous with just the right amount of down home humor. I recommended Aces for any Uhaul rental or storage services. ??

AnnaMarie K. 
Rating:
5.0

Customer did not leave a comment.

vladimir S. 
Rating:
4.0

Uhaul needs to cut the crap ... Lower prices, and just shut down!!!!

Dion M. 
Rating:
1.0

get rid of this location, the office help is inept, not trained and rude to customers, she basically told me to rent somewhere else if I was not happy, she charged my credit card $15 cleaning fee for not folding 4 blankets, I was never told by here at time of rental I was required to fold blankets nor was there anything in the contract saying I had to fold blankets, I asked her about it and she said she was not aware of this requirement at time of rental and her boss put this $15 charge in the computer and she could not refund it, I will never rent at this location again, this office staff Corrin, is not a happy person, does not like renting trailers and is just plain rude and snarky to customers, How do I get my $15 back from U-Haul? Where does it say I have to fold blankets?

Larry J. 
Rating:
5.0

Good customer service. Helped me hookup. Clean laundered furniture blankets.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

Fausto C. 
Rating:
5.0

Thanks!

KELLI K. 
Rating:
5.0

The truck was very hard to drive steering was very loose and flighty

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

tracy C. 
Rating:
3.0

The business was closed (Sunday), no problem.

Roger W. 
Rating:
2.0

Not only was my driver side tire on my u-haul flat once I loaded it but the lights did not work correctly.

Scotti M. 
Rating:
5.0

Your online reservation is absolutely atrocious. Spent a lot more time at rental location because they messed up my reservation

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Helpful and professional.

todd K. 
No reviews have been submitted for this location.

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