Customer Reviews for ACL Moving Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ACL Moving Company

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Kurt M. on

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They have the trucks cleaned before someone picks up the truck.

Timothy G. on

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They were closed when I dropped trailer.

Kevin C. on

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Customer did not leave a comment.

Jamie M. on

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Very rude and unpleasant. I'm concerned when they REFUSE to check in the vehicle while you are there. Just a preliminary check for damage and mileage and being handed a "received" receipt would be expected for this type of business. I received a very negative attitude when requesting this during the car trailer return, so 2 days later, when returning the truck, I didn't resist when they again said "you will receive an email receipt in a few days." What concerned me is the equipment is not in their view, they were NOT busy serving ANY customers and just seemed to have an attitude towards MEN in general, not just refusing to provide proper customer service. In case the equipment disappeared before they acknowledged receiving it, I took photos with geo-location tags turned on so I could prove the truck was parked at their location and of the mileage when I returned it.

Jacob P. on

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Earl C. on

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Bill L. on

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No one was there

Cade H. on

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Neither the app nor the link was functional when I attempted to return the truck. I had to spend an hour trying to get a hold of customer support only to be told to just leave the key in the box. A simple solution, but I was very frustrated that I was stuck with this truck for so long that I was late for work.

Shawn B. on

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Customer did not leave a comment.

TERRY W. on

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Once I reached my home, I discovered that all the side boards that I would use to strap and secure my furniture were missing. I had to change the items I planned to move to accomadate this trailers missing equipment. I turned this trailer in early, as this unit was incomplete and unuseable to haul furniture.

Ryan C. on

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Elaine J. on

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DANIEL E. on

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Not charge people 3 times for using the uhaul, I only had it for 2 days but was charged 3 different amounts 3 times in 2 days!

Shea S. on

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Don't know of any. The lady handling the phone and in office experience was wonderful. Great service and every question answered.

Phillip H. on

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Friendly staff, easy process to pick up and return vehicle.

Samual A. on

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Better signage. Actual check in location not just a drop off. Again the online 24/7 did not work.

Laura M. on

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Darlene R. on

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Trent C. on

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Our truck had a leak and it was raining so a bunch of our stuff was ruined. The rain turned to snow and the wipers wouldn't work so we had to postpone the move til morning. We have pics of all of this. The store said they wouldn't charge. Yet we have 3 charges totaling $259.55. Very unhappy

CHRIS S. on

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Michael W. on

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Kevin K. on

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KEVIN O. on

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EDDIE H. on

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It was a great all the way around very helpful .I have told many that if you need a uhaul truck or trailer that was a great location and good person to work with thank you

Mary Beth C. on

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They were late opening the store and took over an hour to get us the truck. They only had six blankets and I rented two dozen. The truck was then very dirty, so much so that we had to spend forty minutes finding a broom and sweeping it out on top of an already stressful day of moving. Our moving men even commented that we should not have to pay for this truck in the stateit was given to us. Because of all the cleaning it put us way behind schedule and we returned the truck two hours past due and were charged an extra day. I am extremely dissatisfied.

Leveda N. on

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Customer did not leave a comment.

julie k. on

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No one was there when I showed up after calling beforehand. When we were leaving she came. ONLY to charge me additional that I wasn't expecting.

Joshua R. on

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Dee C. on

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Trailer did not have the proper wiring connector plug for our vehicle. Had to go purchase one on the way home. Chains did not fit our tow bracket, so had to purchase quick links before towing on our trip to so the chains could be hooked to vehicle. There is no way I could lift the tongue to put on hitch - husband hurt himself lifting it on. It should have a trailer jack.

Marsha H. on

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Given the wrong 10’ truck, had no dolly or blankets.