Customer did not leave a comment.
Bryan G
Customer Reviews for Acorn Mini Storage 1037468
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional
GEORGE SThe vehicle we were loaned was probably the worst truck I've rented. It had terrible performance, SLOW, shuddered under throttle, steering was loose, and transmission slammed into reverse. It got only 7 mpg (the last 26 foot truck did better and ran well). We reserved a 26 foot truck, but none was available, so I took a 20 foot truck instead. I had to make 2 trips. UHaul DID honor their $50 guarantee. The shop manager explained my options and he was correct. Wherever that truck is, it should be serviced. I would do business with the shop again.
ROBERT DNothing very good experience
RUTH VOutstanding U-Haul provider. Best drop-off I’ve ever had! I will definitely use them again in the future. ⭐️⭐️⭐️⭐️⭐️ dealership.
Michael PVery helpful attendant.
GUNNAR FI didn’t meet any of the people since I just did a drop off after hours.
Roberto CFirst. I reserved a 20” truck online. Pre checked my driver license and etc. the truck I reserved was unavailable. On the app it was available. I didn’t receive any notice prior before arriving to the U-Haul place. They called other uhauls to see if a 20” was available and no luck. I got dropped off from a uber driver to the U-Haul place so I was unavailable to driver to another location. Only option they had was to downsize my truck and that forces me to now take more trips with the truck. Meaning more miles I have to drive back and forth. So unprofessional!
CHAZ WVery nice place and faster service in minutes
JOEL OVery good customer service,very nice and helpful person.
ROSA MGreat customer service
ROBERT PVery efficient, friendly and very helpful.
Jacqueline MVery good 👌
PEDRO TMy resent use of U-Haul products and there services has renewed my trust i.
ROGER DThe staff was particularly helpful and professional. Very impressed with the facility and the way it is run. If the need arises, will enthusiastically rent space here again.
Pamela Z | Overall ExperienceExcellent service.
JOSE RVery nice people
ELVIA MCustomer service was excellent from pick to return. I've used uhaul at different location before and had horrible experience, but this location, everything was on point. Would definitely recommend customers to get their rental from this locatiom.
RODNEY WThe service was excellent, highly recommended 💯
DANIEL PGood
MARCELO BExcellent
MARCELO BThey were super helpful and made my return experience effortless. I would definitely rent from them again.
Eartha UI had a very pleasant experience. The representative that took care of me, explained everything in great detail and was very kind. My unit was very clean and easy to access and it was decent price. I’m very satisfied.
Karlyna M | ReservationMade reservation a week early. Showed up to get truck and blankets and was told they only had a few blankets. Tried to get some at other location and was told they only go with a truck. Had to purchase blankets to use.
Thomas TI have rented from this location several times and the service agents have always been very helpful. The storage site is spacious and well maintained.
ELIZABETH R👌 excelente gracias
CARMEN OGreat customer service, quick and unit was almost brand new.
LIZMAIRY PKeep up your excellent customer service.
MARY CNeed more than 1 person working.
STEPHANIE AThis site recommended that I get a refund for the truck I was issued and all the safety concerns that were overlooked by Carstars uhaul in Lacey.
LEE HProvide better rates, offer a milage radius free incentive up to the first 50 miles, and lower your price per miles to ,50 cents per every mile on cargo vans and trucks, allow for complimentary use of dolly and access that your trucks are leak free.
JOSUE GNothing you guys are very nice thank you guys
YOVANNA PThe truck was showing tire pressure alert all the time. (They were all good) the gas level was less than 1/2 tank (almost between a quarter and half) but on the documents showed exactly 1/2. The mileage showed on the dashboard 124710 but on the documents 124709. These "little " things need to be fixed to avoid misunderstanding.
JOSE ASuper bueno El servicio
JEAN DArrived on time for reservation. Only one counter clerk. Waited over 45 minutes for my turn. Everyone spoke Spanish. Got to counter and clerk said could not speak English. Managed to find and get thru rental agreement contract. No parking and very tight to maneuver in the yard. Choose a different location.
PHILIP SNice support
RAMON QNothing at all you guys always come in perfectly handy
JOSE MThe only complaint I have is that I turned the trailer in a day early and still got charged for the day I didn't use.
AARON MGreat place and Pedro and Jose are the best.
RAFAEL DEverything was just great!
Brandon Severything was perfect.
ELIZABETH RThank you so much to Dustin who helped me when my U-Haul truck was towed. I truly appreciate the business from start to finish very easy process seamless to drive and no issues throughout loading the truck.
KATHERINE CExcellent
Jorge ZThe customer service was great, had us set up and ready to go when we arrived. After we made it to pack our items and head out… the truck wouldn’t start. We had to wait at the hotel for over 24hrs for roadside assistance… was very disappointed!
Jerrick SThe agent at the front desk demonstrated a lack of proficiency and knowledge in their role, which resulted in missed appointments for me. I arrived at 9:15 AM to pick up a trailer that was scheduled for 9:30 AM, but unfortunately, I was unable to leave until 2 hours later. Eventually, Mike intervened and, with the assistance of someone on the phone, managed to help me and other customers navigate the U-Haul system. Despite this, Mike was still more efficient than the initial agent. With a bit more training, Mike would be an excellent candidate for the desk agent role.
Omari RApparently they were overloaded with uhauls and I wasn’t supposed to be dropping off there even though that’s the location I had booked for months. U-Haul definitely needs to work in their logistics, but all of the workers are very friendly and helpful.
Jade RExcelent
Israel DProfessional and quality service
Cetin BThe U-Haul employee was very friendly and helpful. Equipment was in good condition.
George KGreat
Jazmin R | ReservationGreat service!!! I'll recommend your storage facility.
Barbara V | Overall Experience