Took a loooong time to approval process for pick up on sunday
WILLIAM W
Customer Reviews for Acorn Mini Storage Chaska
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Less steps to the uhaul pick up. There were way too many steps involved with the process.
David GWas great, aside from not quite being sure if I had Safemove coverage or not - thought we sorted this at the desk but the contract I was emailed said I didn't have it which was a bit unnerving? On plus side, allowed an early pickup, van drove well and dropoff was easy. Cheers
Andrew MLarry was particularly helpful and I enjoyed talking with Harold and Sam as well.
RICHARD HI got a beat up truck
Kathleen HEverything went well, pads were in there and a 2 wheeler that was not expected, but helped, will use U haul again.
JON SLast time I rented a Uhaul, I just parked the truck in the lot and put the keys in a drop-box and that was it. I was VERY disappointed at all the work I had to go through when dropping the truck off. If I had known everything I would be going through, I would have waited until the next morning to drop the truck off. That was a HORRIBLE experience. I DID NOT LIKE THE UHAUL APP. Everything about the truck rental was perfect until the point that I returned the truck.
MARK MI was able to sit in the office and point out the window to the truck I needed, and they held it for me on the spot. It was a fantastic transaction and the truck did exactly what we needed. Thank you!
Mike BN/A. Great service
Ramon GNo one was present when I dropped off truck at 11:30 am and no one picked up the phone to provide instructions on how to drop off truck. This was the first time I used a U-Haul truck. The truck performed fine, but confusion existed when dropping off truck to a location where no one was present.
JAMES VThe truck itself was old, and in poor overall condition, no fault of acorn, U-Haul just needs to get trucks like this out of service or refurbish them.
Andrew SI reserved furniture blankets and a dolly and did not receive them. It made our move so much more difficult because we did not have the dolly. I was then charged for the dolly and blankets despite contacting customer service and being assured I would not be charged for them. Also, the app is terrible, it's clear there was insufficient end to end user testing. I found the entire process extremely frustrating and will not use U Haul ever again if I can help it.
ANNE FTerrible process to pick up the tick after hours. Your technology sucks
Judd NWas very clean but ordered 24 blankets, got 4
Michael SThe gentleman that checked me out was so kind and professional. The uhaul was super clean and very comfortable to drive to Iowa City. I highly recommend renting from this place
Tricia DJust keep doing what you're doing.
Michael DVerification to rent before you get there as the process took time and feel like it was so frustrating
Michael LI am beyond disappointed with this drop off location. I booked a pick up location and drop off location. When I picked up the truck on Monday, a little after pick up I received a text with a different drop off location. I called back and they were able to change it to the correct drop off. After that a day later it switched the drop off location again. Called back and they changed it to the correct location again for the second time. Then on Wednesday we ended up getting done early. I decided to return the truck early and wanted to pull up the address from the drop off location on my app. The drop off location changed AGAIN!! I called the 800 number and they changed it again to chaska drop off. After I got off the phone I headed to chaska to drop off. When I arrived Larry at the location asked me what I was there for. Then proceeded to tell me he did not have any drop off’s on the schedule. Then said I could drop it off there but if I did not drop it off at the correct location I could be penalized $200. I pulled up my U-Haul app and showed Larry at the location that Chaska was the drop off location per the U-Haul app. He told me where to park it and I proceeded to follow his instructions, park it, return via the app and put the keys in the lockbox. A day after returning it I get an email saying I was charged $200 for a cleaning fee. I called and was told they miskeyed it and it should have been a charge for not returning it to the correct location. That is beyond frustrating given how much work I went through to keep being diligent to make sure I had the right drop off location. I also called the chaska location that I dropped the truck off with and was told there was nothing they could do and I needed to contact U-Haul: u-Haul told me to contact the drop off location. Obviously no one wants to take accountability for this and I am left to resolve. I need to be retuned my $200 that I was charged since I followed the steps and retuned the truck to where I was told to. I also need to be contacted regarding this instance ASAP and need an explanation on how it will be resolved. I look forward to a call from U-Haul. Thank you
CHRISTOPHER WFine let me submit it now
Traci BWe returned truck after hours.
Carla JGuy at Acorn Storage was VERY rude, yelling at me. Telling me I was late (when my reservation was for 6 hours--so I was NOT late.) He made racist comments to my African American friend and was shouting at me. Even when I began to cry. It was absolutely ridiculous! I'm going to file a complaint Against Acorn Storage. The way I was treated was shocking!
Renee SQuick pick up and drop off.
Mark YDrop off place was fine. After hours drop. Had trouble getting a code to my phone. So drop off was complicated with calling customer service. Once I had the code, things went smooth.
Kevin CThe truck was not clean and had somebody’s items in the cabin. Once we left the lot we noticed the back left tire was almost flat and had to fill it up. When we opened the back the dolly was on its back and had been sliding around and there were furniture blankets all over the truck.
Taylor WScheduled a regular pickup and arrived 4:10 P. Location close @ 5P. Found out they changed reservation to an online pickup and closed for the day.
Sofia PI will always rent from this location. Local manager is always so nice and accommodating.
Mark PEverything about this rental transaction went seemlessly. The whole process from A to Z was a 10. Thank you & we'll be using you in the future.
DANIEL AThe breaks were bad on the truck I rented. I could not haul what I needed to safely and returned the vehicle without being able to move what I wanted to.
Thomas HPlease make sure the keys are available for the customer. It was very stressful opening the lockbox to find no keys, we lucked out that there happened to be another truck outside of the locked gate that could be assigned to us… I fear we would’ve been told to try another day if not and that would’ve been a disaster.
Nina WLarry was so helpful. They did not have a 10' truck, so he gave me a 15' truck for the same price!!! ........and I needed the larger truck. I also didn't use all of my alloted miles, so I was given a refund!!! Thanks Uhaul, thanks Larry!!
Dave RThe manager on duty, Sam I believe his name was, was superb. Helped me out in a pinch.
John CThe staff person was very friendly and knowledgeable on the Au-Gaul rental
Lowell aThe people were greatly helpful where I made arrangements to pick up the truck.
Tony ALarry and team did a wonderful job!
John BEasy and Efficient! I would recommend this U-Haul service. My Moving day was a smooth transition from original location to new dwelling. Helpful furniture dolly and large protective blankets provided! I would definitely use this service again.
julie PI had a rental/reservation for a 15' U-Haul and an Appliance Dolly. When I arrived for the pickup there was no Appliance Dolly. I was extremely disappointed. I place this rental for 1 purpose and 1 purpose only. I needed to move 3 refrigerators between 3 houses. Your website lets you make reservations/rentals regardless if the product is actually available. I had people lined up in Woodbury, MN and Cologne, MN to help with this timely and scheduled move. 100 miles of total trip travel and a scheduled window of time to complete these moves. I called U-Haul and they were no help to get me an appliance dolly from another location. I searched the internet and found a company in a city 20 minutes away that had an appliance dolly I could rent. I drove out of my way to rent this Dolly, at a premium price of almost $30. This set me back an hour and $30 financially. All in all I was very frustrated and upset. Not only did this cost me money, it also cost the people time that were waiting to help me move these refrigerators. Very poor customer service on U-Hauls part. NOTE - the U-Haul rental location and service person that rented me the U-Haul were great. They were friendly and provided good service. U-Haul the company/Website failed me big time with allowing me to book a product they know they didn't have and leave me high and dry the day of my reservation to just figure it out.
Derek BWhen I arrived the location was locked and closed with a hand-written sign on the door saying the employee would be back. No time, no number to contact.
Sam HThe truck ride was so bumpy and vibrating so hard that we were nauseous throughout the trip and had back of the neck headaches. We could only tolerate going 45/50 miles an hour for much of the trip, so it took us an extra long time to get to our destination. This was a terrible experience. Apparently these trucks are not frequently inspected or tested for performance.
Joseph NThe actual location was great. However the downfall that I can see is the U-Haul 24/7 truck share. I did not have a good experience with the system. I would much rather deal with people in person over using the 24/7. I did not find it user friendly. I had problems with the checkout process as well as the check-in process.
Christopher KOffice person was super helpful and made the pickup process easy. Moving is stressful and he was efficient, pleasant and professional. I appreciate him!
Christina PThe representative was rude and used foul language
sri bGreat customer service. Friendly and professional attendant. Would recommend.
Mark POur truck had trouble starting after we had arrived at our storage unit. Took a few tries to get it to turn over. Also, took A LOT of gas for the little we drove it. Maybe that is typical.
Michael AThey went above and beyond to help get me on the road. I was running a little late to pick up my 20ft Uhaul Truck and the manager waiting for me, got their system back up and running on got me on the road quickly. I would recommend this location for your next Uhaul rental!
Chadd SI called them on short notice and they helped me rent a 15 foot truck. They saved the day!
Garret SI had several issues with the check in and check out with 24/7. I like the idea of doing this on the app, but I had to use the e-mail to check in (not just using the app) which was confusing and for the drop off - the app kept crashing on step 4 of 5 so I had to start over 2 times and retake all the images. Pick up and drop off was a headache - otherwise I had a very smooth rental.
Richard LI used the 24x7 checkin and checkout which worked great. The only suggestion I would make is during the checkin flow have the renters take a picture of the mileage and gas level. I ended up doing so after completing the checkin but it didn’t prompt me to do so.
Stephen PNone
Paul CThank you for having a truck ready for me. The other place cancelled on me. This was such a blessing to be able to do this remotely and efficiently. Thank you!!
RONALD CAwful. My dolly wasn't there. They messed up my reservation that was supposed to be in Shakopee but it ended up in Chaska. It was supposed to be a walk in office for check in, nope. They told me I could return the truck to Shakopee, nope got there they said they won't take it. Customer service completely non existent. I'm going to post this review as well.
Tamara PGreat overall service!
Philip LRespond to customer inquiries and don't charge customer for things they didn't use.
Charles GRay was excellent in his assistance and guidance!
Dwight FI had trouble with the U-Haul online system and it took me an extra 90 minutes to pick up vehicle. (I showed up early.) I then called the 800 number and was placed on hold for 20 min after which the receiving end hung up. To make matters even worse, I tried the online chat. It didn’t work. I finally used my son’s iPhone (he has the latest version) whereas mine is a year old and we were finally able to do the online pick up. The overall experience was terrible. (I wish I had spoken to real human being.)
David WWe were unsure where and how to park the U-Haul upon return. So tired and hot after moving all day! Sam came right out and said he’d Actake of our return (parking & checking out. Had used the mobile app) that we didn’t need to do anything further, he would take care of it. So appreciative of, Sam at Acorn Mini Storage in Chaska!
Kimberlee BThe truck was pretty old and was a bit of a wreck to drive. The A/C did not work well and the truck only had slightly more than a 1/4 tank of gas when I picked it up. I was charged for EZ Refueling despite returning with the same amount of gas. I did get the $39 credited back but I am suspicious that it wasn't an accident. All in all they have a good location and $120 for a 6 hour, 60 mile round trip move is definitely reasonable so I would recommend for a friend---just be aware of the final billing and maybe test drive the truck if you are concerned about driving a 105k plus mile truck....
Keith SDash indicated that the tire air pressure monitoring system needed to be serviced. Tires looked good so assumed it was a bad sensor. Otherwise everything else was great!
STEVE YThe mobile ordering was a pain. Only gave 12 am to 7am as options for pick up. Wasn’t a fan of all the verifying and hunting for the key, then as we were trying to look over the truck there were so many knicks that weren’t marked, as we took pictures it moved on to the next section before we were done. We had to wait until the office opened because we didn’t want to be responsible for what we saw. It was stressful and the flat dolly we asked for wasn’t in the truck.
Andrew E