The gas was in e and I was charged for it and I agreed I'll put the gas hand back where it wasalicia G.
Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Roseville, MN 55113
Services at this Location:
11 am - 2 pm / 3 pm - 6 pm
- Saturday11 am - 2 pm / 3 pm - 4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was rerouted to a new location to drop the truck off several miles away from the agreed upon location (the one listed on my contract) I was not advised of this change until I arrived at the original drop off location and tried to return the truck. I was charged for the additional miles between drop off sites as well. I asked for a callback and no one ever reached out to me. Poor business practice.Meredith Y.
Customer did not leave a comment.Krystle C.
Truck was dirty and disorganized. Paid for a Dolly but never got one.Adam G.
Customer did not leave a comment.Abigail C.
Customer did not leave a comment.William S.
I would recommend that staff clearly states costs and drop off locations. I was told incorrect information and was then charged for incorrect chargesMandy F.
Great service - Emily very helpful with change in pick up timeShannon M.
Customer did not leave a comment.Margaret G.
Customer did not leave a comment.Dang N.
Customer did not leave a comment.Taylor B.
Customer did not leave a comment.Mandi W.
Customer did not leave a comment.Thomas B.
Location opened 45 minutes late and had lost keys to the vehicle.Charles K.
Customer did not leave a comment.MICHAEL L.
Bad customer serviceJosue M.
System was down and waited a long time. Not open when expected pickup or drop off .Robert R.
Customer did not leave a comment.LELA S.
Customer did not leave a comment.Lisa C.
Have the option to check in before hand, on the instructions it says you only need an ID and a phone. Once I got there I my ID wasn't enough and I had to go back to get my passport, would have been nice to just be told to have 2 forms of ID.Brendan G.
Customer did not leave a comment.Yahye F.
We had a good experience here this summer but on Weds. We were rented a van that's back doors didn't open!!!!! Eventually they did. It was very cold out and took us a half hour to try and get the back doors open to load and then again to unload. We asked for a discount and agent said he couldn't do one. Very inconvenient. Van should have been repaired.ALFRED M.
We arrived and the doors were closed, there was no sign so that we could know what was going on. We called, there was no answer, after 15 min. We saw someone and knocked at the window so they could come and open the door. When we placed our order online we had ordered a dozen protective mats/ blankets, when we were picking up the truck, the truck did not had the blankets, the dolly snap had been broken off and the floor in the cabin had a few small pieces of garbage. We let the person that helped us know that we had ordered the blankets, he went to check and told us they didn't have any, only the ones that were on top of a table all made in a ball, he said he wasn't sure how many were there but that we could use them, there were only 4.Jorge L.
Customer did not leave a comment.mike O.
Customer did not leave a comment.Alexander H.
The app wouldn't allow me to share my location even though I had dropped of the van at the location.Drew A.
The person working was awesome. But the truck broke down. I was told my rental would be free due to inconvenience. I was charged full price today on my card.LOREN W.
Customer did not leave a comment.schann J.
Customer did not leave a comment.David A.
I did the self return taking photographs with my phone and paid by credit card but a copy of the paid receipt was not emailed to me. Please send a copy of the paid receipt to email@example.com Thanks.Mark S.
Nothing . Rich the manager @ this location was great . The customer service was above and beyond . Thank you !VERONICA M.
The gentleman at the counter was very helpful and friendly!!!PAMELA K.
Customer did not leave a comment.ALI E.
Customer did not leave a comment.LAUREN M.
Online pickup was a pain. It took us almost 25 minutes to complete. I think the website could be clearer of the time involvedMark L.
Price online was $34 for rental. I was charged $175.22 Pls tell me how that was possible. If u advertise $34 then u should only charge $34. Not 4 times that when I come to pick up the uhual.NALEE M.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Scott S.
Excellent experience!KATHERINE C.
Friendly and helpful serviceLuke L.
Customer did not leave a comment.ERICA A.
Customer did not leave a comment.Kurt D.
App didn't work to turn in truck after. Just kept spinning. Then couldn't do location even though location was turned on in cell phone. Glad we didn't try to use it to pick up truck Rich was awesome who is location manager.LYNN B.
Everything was fineTrevor C.
They just were out of dolly's and the insulation around the doors/windows of the truck were falling off and broken.Kelly Corcoran S.
Customer did not leave a comment.Ibrahim A.
Attendant was very helpful and made the experience a pleasant one!KEVIN L.
Customer did not leave a comment.Nicole S.
Newer vehicle.Brian Q.
It would have been nice to know ahead of time that I needed an alternate contact person. Everyone I tried was unavailable and it added way more time to the pick up process.RACHEL H.
There is no U Haul Roseville location. We drove back and forth looking for it. Finally we found it parked at a rental car place. This was not clearly communicated and very frustrating.leslie W.
Customer did not leave a comment.Miranda T.
Great service. Thank you for making it so easy!AMY H.
I was charged 3x for stolen truck and property destroyed. No one called me and informed instead they charged me for something I didn't do. It was horrible experience and until I reached out to them they wouldn't have said anything.FARHIYA H.
Have rented a van here twice in last 9 months. Very satisfied with both experiences.Timothy J.
Customer did not leave a comment.ERIVICT L.
Very much satisfied with the service l received at the drop off location as well.Fawzi A.
Customer did not leave a comment.Lisa N.
Customer did not leave a comment.Robert T.
Provide a list of local gas stations that carry E85 fuel. I could not find a station to fill the van I had rented and therefore had to pay the extra gas charges.Amy W.
Website says there is phone check in but there isn't due to too many break in on the lock box.Karen S.
Customer did not leave a comment.Peter C.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Donald A.
I had used the UHaul app to set up a contactless pickup, got the confirmations, etc. I show up, login, and the message is that it's an inperson pickup. So I have to wait almost a hour for a person to show up and handle the pickup. Very frustrating. The truck was great, the person was fine, but the experience was a pretty bad way to start a moving day.Mark G.
Customer did not leave a comment.Richard E.
Customer did not leave a comment.Michael J.
Costumer service wasn't that good, didn't pick up the phone at all, I had to get there knock on the door To be able to rent, at check in he didn't explain how that receipt work and seem that it bothered him I asked about it.Aline P.
Please have the customer service guy be more responsive to the phone or change your system - nice guy and excellent service when we got him, but had a lot of trouble reaching himMadeline E.
Actually this is helen jaehne. Mike was driver. I was so happy to see how clean our vehicle was. Comfortable. The employee at the store was more than pleasant. Courteous and knoew his product. Will b doi g another move in about a month. Will for sure be using you againmichael J.
I did not get his name but the person working on Friday, August 21st was excellent. I picked up the vehicle at 10am...Karen D.
Customer did not leave a comment.Jason T.
the gentleman handling our truck, Kendal from Acorn mini storage, was phenomenal.Barb E.
Customer did not leave a comment.Christopher S.
My only issue was with the hired â€œmoversâ€ 8hrs to load a 20' truck is insane. Charged me an extra $400 on my CC and we didn't even get it unloaded leaving me with an extra days charge.Nikki S.
Customer did not leave a comment.Patrick N.
The employee that day working(August 1st) was one of the best, most sincere, and hard working employees I've had the pleasure to help me with my U-haul experience. I felt he went above and beyond his job to make sure I got the truck and every squared away, if he's not a manager that guy needs a promotion!Austen H.
Customer did not leave a comment.Richard P.
Update the Uhaul mobile app so I can only reserve a location's available units. I reserved a truck via the mobile app only to have someone contact me to change location. The new location was Acorn Mini Storage in Roseville, and they hadn't assigned the equipment, so I was unable to check it out via contactless method. The guy at the store didn't go over any of the details of my rental contract, what the starting fuel/mileage was. He gave me keys and said we'll figure it out later. I then received 3 phone calls from a local Uhaul representative for the details normally addressed prior to leaving with the truck such as fuel/mileage. Returning the truck, I was again unable to check it in via mobile app, so I had to leave the keys in the drop box and hope for the best. Overall, this was not a pleasant experience renting at this location.Jonathan P.
Customer did not leave a comment.Barbara E.
The person (Rich) was friendly and helpful as much as he could be. My order included four (4) 6-packs of packing blankets, one (1) utility dolly, and two (2) furniture dollies. However, when I arrived at the facility he informed me that the site only had one (1) 6-pack of packing blankets and one (1) utility dolly. Rich informed me that the site does not check inventory/availability for equipment ordered; that is ridiculous. I had to move that day and needed the equipment. That is completely unacceptable that a company would allow customers to order supplies (that are crucial and time sensitive) without regard to the companies ability to supply the items. Rich instructed me to another site at which I got the supplies that I needed. So on the day that I needed to move and only had a limited time to do it, I was forced to drive to another facility Additionally, when I tried the mobile app to check the truck back in, the ability to take and attach a photo of the odometer and fuel gauge did not work; I tried it several times. This was not a good experience.Thomas S.
When I arrived I was told by the person behind the counter that he was at lunch and I would have to come back.Donna B.
Customer did not leave a comment.Rhonda B.
Great experienceCristal P.
The fella that helped me was amazing. Friendly, informative, just an overall pleasure. I think his name was Kendall? Just a great experience.Nick J.
Customer did not leave a comment.Elvis F.
Customer did not leave a comment.Mike Z.
Customer did not leave a comment.Maria L.
Everything went well... except someone stole the packing blankets I reserved out of the truck before we had arrived. The staff notified me so were able to find alternatives and they did take that charge off of my fee right away so we were able to take care of it. The staff pushed us to take the free extra hour and they were right about that. Thanks!Peter O.
Customer did not leave a comment.Porter M.
At all everything was so easy & helpful ,instead of dropped talk with key box ,U-haul keep great, ThanksKHALID A.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Brian F.
The gentleman renting me the truck was in a rush to leave. Said he didnt have time to clean truck. Worst experience ever. I rent thousands of dollars a year in uhaul rentals and this gentleman made me think long and hard about using another rental companyDennis C.
Customer did not leave a comment.fred J.
Customer did not leave a comment.Elvis F.
Customer did not leave a comment.Elvis F.
Upon arrival for my reservation I find out the vehicle is not ready. I had to wait 3 additional hours to get a truck and was charged full price for it.Brandie C.
Customer did not leave a comment.Elvis F.
Boost the computer capacity so it is â€œthereâ€ when needed, otherwise excellent.Ann A.
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